Right at Home (Brentwood, Billericay & Rayleigh) has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home (Brentwood, Billericay & Rayleigh) has 55 reviews.
Review from B J (Daughter of Client) published on 4 April 2025
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your positive and kind words. It is always a pleasure to visit Mum our carers really enjoy seeing her and have built up great, trusting relationships over the years. We very much look forward to seeing you at our Easter community event.
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Review from Lee B (Daughter of Client) published on 31 March 2025
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your review and kind comments. Our carers really enjoy visiting Mum and appreciate great feedback from our clients. We very muck look forward to seeing you and Mum at our Easter community event very soon.
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Review from J D (Daughter of Client) published on 24 March 2025
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
We really appreciate your feedback and your kind words. It is an absolute please caring for your Mother, her carers really look forward to visiting her.
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Review from Clare C (Stepdaughter of Client) published on 5 February 2025
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your very kind words. It was an absolute pleasure to care for your Step Father and it was lovely to see him enjoying himself at some of our community events. Everyone from Right at Home wish him the very best in the future.
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Review from Helen H (Daughter of Client) published on 31 May 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your review we appreciate your kind comments. Our carers look forward to visiting your Mother and taking her to one of our recent community events. We very much look forward to seeing her again at our next community event.
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Review from B C (Client) published on 31 May 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your review and comments, it's always very rewarding to hear such positive feedback about our carers and office-based team.
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Review from Alison H (Client) assisted by family/friend published on 31 May 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind words, it is lovely to know that you enjoy your visits from our carers after having some initial reservations regarding having home visits.
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Review from Lisa W (Daughter of Client) published on 31 May 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks Lisa for your review and kind words. It was lovely to see your Father and everyone else having a great time at our recent community event. We very much look forward to seeing everyone again at the next event. We will share your comments with our carers.
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Review from Simon L (Son of Client) published on 31 May 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
We really appreciate your feedback which we share with our care team. It was lovely to see your mother at our recent community event, we very much look forward to seeing her again at our next one.
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Review from Jocelyn L (Daughter-in-law of Client) published on 28 May 2024
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Review from Colette P (Client) published on 28 May 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind words. It is very important to us at Right at Home to hear that we provide an excellent level of care at all times and consistently well over long periods of time.
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Review from Bernice C (Client) published on 22 May 2024
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Review from J G (Client) assisted by family/friend published on 23 April 2024
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Hi, that's lovely feedback, our carers always very much look forward to visiting you too.
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Review from Claire H (Daughter of Client) published on 7 June 2023
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Review from P D (Son of Client) published on 24 May 2023
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Review from J B (Client) published on 24 May 2023
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Review from H P (Wife of Client) published on 24 May 2023
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Review from Barbara M (Daughter of Client) published on 19 May 2023
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Review from A E (Client) published on 31 March 2022
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Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind words, our carers and office based team really appreciate being recognised by our clients for the wonderful care and support they provide.
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Review from S K (Client) assisted by family/friend published on 17 March 2022
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The Review Score of 10 (10.000) out of 10 for Right at Home (Brentwood, Billericay & Rayleigh) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Right at Home (Brentwood, Billericay & Rayleigh) is calculated as follows: ( (108 Excellents x 5) ) ÷ 108 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Brentwood, Billericay & Rayleigh) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 May 2019
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Job Title: Business Owner
Joined: 2014
Owner John Walsh recognised the need for better care services and knew that he wanted to deliver the same promise as Right at Home – ensuring that clients’ dignity, independence and well-being remained a top priority at all times.
Nice to meet you! I opened Right at Home (Brentwood, Billericay and Havering) in 2014 with an aim to help people improve the quality of their lives by providing high-quality care to adults in their homes and their local communities.
I am married to Zara and have two daughters who attend a local school. Zara served as a police officer in the local community for many years before being medically retired with Multiple Sclerosis.
My motivation to change career and to become involved in providing care to the elderly and people with disabilities was very personal, based on my experiences with my Mother who benefited significantly from the home care she received, and my experience of living with a loved one with a disability.
It can be overwhelming to decide on the best thing to do when someone close to us needs care and we naturally want them to receive the very best level of care. With this in mind I am confident that by joining Right at Home, my care team and I will be able to provide a very high standard of care to all of our clients. Through our personalised services, you can be assured our clients will receive the care and attention which they deserve.
Prior to joining Right at Home, John had a senior leadership role in the services sector and is passionate about working very closely with clients to understand their real needs to deliver a high-quality service based on individual choice.
Job Title: Registered Manager
Joined: 2018
My name is Marie Gower I worked in London for several years, then after having children wanted to work closer to home. I started my career in care around 10 years ago working as a domiciliary caregiver. I have worked my way from Carer to Field Care Officer, Care Coordinator and Care Manager. I now quite proudly sit as Registered Manager at Right at Home Brentwood, Billericay & Havering.
By working my way through different care roles, I have found that I am able to manage, train and provide the best possible care in the safest and well-led way in which all our clients' carers deserve.
Care is my passion and my career, it’s not just a job. For me, it is vital to ensure that our care team and our clients always feel supported. For our staff, we have an “open door” policy as communication is key to provide safe and high-quality care at all times.
Job Title: Office Administrator
Joined: 2020
My name is Ellie and I study Business Level 3 at college. I am very interested in Health and Social care and thought this job of being a junior administrator would mirror extremely well with my college course as it is in the industry I am very interested in.
I really enjoy working with the office team at Right at Home Brentwood, Billericay & Havering, they are very welcoming, hardworking and are my role models as they have taken the path I would love to reach when I am at their stage of their careers.
Job Title: Care Co-Ordinator
Joined: 2022
Hi, I'm Daniella and I'm the Care Coordinator for Right at home Brentwood, Billericay & Havering.
I came back to Right at home In August 2022 as a care assistant having worked here before. I successfully applied for an internal vacancy as the company's Care Co-Ordinator which I started in January 2023.
I really enjoy my new role and working with a great care team.
Job Title: Field Care Supervisor
Joined: 2021
Hello, my name is Lucy. After spending over 6 years in retail, I was looking for a change in career and a job that was more local to home. I started as a caregiver with Right at Home and eventually became field care support for Right at Home. My role includes both office work and caring. When I go to work, it doesn’t feel like just a job- sometimes it’s nice to just pop into the office and have a chat- everyone is so welcoming and supportive!
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