Right at Home (Brentwood, Billericay & Rayleigh)

Suite 3 & 7, Churchill House, Horndon Industrial Park, Station Road, Brentwood CM13 3XL
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10 56 Reviews
  • Right at Home (Brentwood, Billericay & Rayleigh), Brentwood
Right at Home Brentwood, Billericay & Havering is an established, award winning, locally owned and operated provider of high quality home care.
It provides clients with tailored care plans to ensure that their individual needs and preferences are met from the comfort of their own homes.

The service provided is one of great flexibility and can be adapted according to the needs of clients on a short term or long term basis.

Right at Home Brentwood, Billericay & Havering provides the appropriate visit times throughout the day, seven days a week so that care can be provided in a positive and supportive manner, maintaining clients’ dignity and independence.

CareGivers work to make a difference to the lives of everyone they provide care for. They are carefully chosen through a highly selective process of pre-screening, personal interviews, DBS checks (criminal records) and reference checks. All carers also undertake intensive training and shadowing with experienced carers before they can start caring for clients.
CareGivers are introduced to clients before they commence care with their clients to ensure there is mutual compatibility, and continue to receive further training, refresher training and personal development on an ongoing basis.

Please get in touch if you would like to speak with a member of the knowledgeable care team to discuss your immediate or future care and support needs or those of a loved one.

Care and support can be provided in Brentwood, Billericay, Hutton, Ingatestone, Laindon, Shenfield, Upminster, Warley, West Horndon, Horndon on the Hill, Stock, Wickford and the surrounding areas.

Right at Home Brentwood, Billericay & Havering are proud to have many clients who are very complimentary about their care staff and the level of care they provide - please see some of their testimonials via this website.

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Care Provided by Right at Home (Brentwood, Billericay & Rayleigh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • John Walsh (Owner)

Right at Home (Brentwood, Billericay & Rayleigh) Reviews (56)

Total of 56, showing 1-20
10

Right at Home (Brentwood, Billericay & Rayleigh) has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home (Brentwood, Billericay & Rayleigh) has 56 reviews.

Overall Experience

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Review from D H (Client) assisted by family/friend published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers to be very caring, friendly, reliable and helpful and very obliging. I am always treated with dignity. Nothing is too much trouble. The office team are very understanding, caring and will arrange carer whenever possible. Nothing is too much trouble. One thing is the reliability
of the service. I could not ask for a better company.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review of the care and support we provide for you, we really appreciate your comments and our carers take great pride in the positive feedback they get.


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Review from B J (Daughter of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used R at H for mums care approx 9 years and care has been increased to suit mums needs over that time. All my dealings with R at H have been totally positive and the care mum receives is consistently good. Carers are all friendly and treat mum with dignity and care. Nothing is too much trouble.
The office staff are also very helpful.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your positive and kind words. It is always a pleasure to visit Mum our carers really enjoy seeing her and have built up great, trusting relationships over the years. We very much look forward to seeing you at our Easter community event.


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Review from Lee B (Daughter of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at home are an amazing care company. Having swapped carers, the difference was apparent on the first day. The carers, "care" and do what's right for the client (my mum) they all use common sense and care for my mum as I would, which makes me feel confident with her in their hands. Amazing!

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review and kind comments. Our carers really enjoy visiting Mum and appreciate great feedback from our clients. We very muck look forward to seeing you and Mum at our Easter community event very soon.


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Review from J D (Daughter of Client) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the whole team at 'right at home'. Their care and communication is excellent. It puts the family’s minds at rest that mum is so well looked after. They have become a brilliant part of the team caring for Mum so she can remain in her own home. Mum's support network is family
and right at home.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

We really appreciate your feedback and your kind words. It is an absolute please caring for your Mother, her carers really look forward to visiting her.


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Review from Clare C (Stepdaughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care received for my step father. All the staff were professional, trustworthy, punctual and friendly. We have had a lot of changes to care schedules over the months and these were handled promptly and obligingly by the office staff.
Communication between family
and caregivers/office staff was very good and the ability to use an app to view details of each visit was invaluable. We felt that Right at Home was an extension of family and that they often went above and beyond for clients and families.
We noted that each caregiver made a real effort to get to know my stepfather and alter food choices and activities to suit his needs together with maintaining his dignity. The carers gave support, advice, and suggestions which were much appreciated by friends and family. The level of care, support, and friendship were exceptional and we honestly don't know how we would have coped without them.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your very kind words. It was an absolute pleasure to care for your Step Father and it was lovely to see him enjoying himself at some of our community events. Everyone from Right at Home wish him the very best in the future.


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Review from Helen H (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Right at Home after researching online and reading their reviews. I can honestly say I could not have chosen a better care provider. My mother has found all of the carers to be friendly and helpful and enjoys their visits from my side. It feels like I'm talking to family when I phone the office
and nothing is too much trouble. It's beyond reassuring to have them.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review we appreciate your kind comments. Our carers look forward to visiting your Mother and taking her to one of our recent community events. We very much look forward to seeing her again at our next community event.


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Review from B C (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are truly care at home. The carers are excellent, careful and mindful of my dignity and respect.
These are bucked by office staff who are always pleasant and cheerful and ready to help if they can.
The above are led by a management who are supportive of their staff and always interested
in how their clients are being cared for.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review and comments, it's always very rewarding to hear such positive feedback about our carers and office-based team.


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Review from Alison H (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home is a good company. I was resistant to having anyone coming at first. But all of the carers have been lovely and friendly. I enjoy their company. They have been really helpful in supporting me with my hospital appointments too. I cannot rate them highly enough.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your kind words, it is lovely to know that you enjoy your visits from our carers after having some initial reservations regarding having home visits.


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Review from Lisa W (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just started using the services of Right at Home after using another care company. We found the level of care provided by the previous care company to be so awful we thought the only thing that we could do to keep Dad safe and happy was to think about residential care. The care he has had
has been so much better than before and has totally changed our views on his future. They genuinely care for him, talk to him and look after him. It doesn’t seem to be just a job that needs to be fine for any of the carers we have met. They all go above and beyond for him and us as a family.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks Lisa for your review and kind words. It was lovely to see your Father and everyone else having a great time at our recent community event. We very much look forward to seeing everyone again at the next event. We will share your comments with our carers.


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Review from Simon L (Son of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides caring and responsive support for my mother. They have worked well with the family to adapt the care plan as requirements have changed. All of the carers who visit are friendly and responsive to my mother's needs. Notes on attendance are detailed and informative. It is clear that
each carer reads the notes from the previous visits. The carers work well with the family and other visitors such as the District Nurse. The administrative support is exemplary and very responsive to changes in arrangements. Communication by email or telephone is good. A pleasant company to work with.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

We really appreciate your feedback which we share with our care team. It was lovely to see your mother at our recent community event, we very much look forward to seeing her again at our next one.


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Review from Jocelyn L (Daughter-in-law of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has cared for my mother-in-law for five years. THeir carers are professional, respectful, resourceful and efficient. Their professional manner shows in their attention to detail. Carers raise concerns effectively to the admin team who contact the family immediately. The care given is consistent.
Timekeeping is good and communication excellent. The company has an app which families have access to; schedule of care is useful and the carers' notes are available after every visit. Right at Home is run well; the office staff can be contacted by phone or email and requests from families are always accommodated. There is an out-of-hours service which we have used. Information is shared promptly with the day time staff.
This is an excellent provider which we can trust and feel that our relative is safe in their care.

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Review from Colette P (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home for eight years and I am totally happy with them. The care is excellent. I feel confident with my carers and they make me feel safe and my dignity is held up high.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your kind words. It is very important to us at Right at Home to hear that we provide an excellent level of care at all times and consistently well over long periods of time.


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Review from Bernice C (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had received a good opinion of Right at Home which led me to ask if I could be taken on for care. I was absolutely delighted with 'Yes' and I have had first-class care and service ever since.

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Review from J G (Client) assisted by family/friend published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care provided. Carers are always kind and patient as I can't always get words out. I look forward to them coming and helping me every day.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Hi, that's lovely feedback, our carers always very much look forward to visiting you too.


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Review from Claire H (Daughter of Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Right at Home care service and was immediately impressed by the care manager and her caring approach.
All of Mum's carers are friendly, capable, caring, punctual, polite and respectful of Mum's needs and personal likes/dislikes.
Everything has been great - easy to communicate with
the office - things dealt with promptly. Very happy.

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Review from P D (Son of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care provisions. All of the carers are really professional, helpful and friendly. They always inform us of any issues in a timely manner and they all seem really to enjoy their work. I would have no hesitation in recommending Right at Home to anyone else.

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Review from J B (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Right at Home for some time now. I most certainly would recommend the company to anyone requiring help. I find every one of carers have such empathy. I trust them completely.

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Review from H P (Wife of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very pleased with the services he has received. He's been treated with dignity, friendship and trust. All the carers we've had have been reliable and very caring.

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Review from Barbara M (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has benefitted from the excellent care provided by the carers for the past four years. We have greatly appreciated the communication with the office and the support and help provided by the office and carers throughout. The carers use their knowledge of my mother to cater kindly and effectively
to her various needs and preferences. We feel we have all received excellent service and care.

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Review from A E (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and carers are exceptional would recommend to everyone.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your kind words, our carers and office based team really appreciate being recognised by our clients for the wonderful care and support they provide.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Brentwood, Billericay & Rayleigh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Brentwood, Billericay & Rayleigh) is calculated as follows: ( (114 Excellents x 5) ) ÷ 114 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Brentwood, Billericay & Rayleigh) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (5)

John

John Walsh

Job Title: Business Owner

Joined: 2014

Owner John Walsh recognised the need for better care services and knew that he wanted to deliver the same promise as Right at Home – ensuring that clients’ dignity, independence and well-being remained a top priority at all times.


Nice to meet you! I opened Right at Home (Brentwood, Billericay and Havering) in 2014 with an aim to help people improve the quality of their lives by providing high-quality care to adults in their homes and their local communities.


I am married to Zara and have two daughters who attend a local school. Zara served as a police officer in the local community for many years before being medically retired with Multiple Sclerosis.


My motivation to change career and to become involved in providing care to the elderly and people with disabilities was very personal, based on my experiences with my Mother who benefited significantly from the home care she received, and my experience of living with a loved one with a disability.


It can be overwhelming to decide on the best thing to do when someone close to us needs care and we naturally want them to receive the very best level of care. With this in mind I am confident that by joining Right at Home, my care team and I will be able to provide a very high standard of care to all of our clients. Through our personalised services, you can be assured our clients will receive the care and attention which they deserve.


Prior to joining Right at Home, John had a senior leadership role in the services sector and is passionate about working very closely with clients to understand their real needs to deliver a high-quality service based on individual choice.


Marie

Marie Gower

Job Title: Registered Manager

Joined: 2018

My name is Marie Gower I worked in London for several years, then after having children wanted to work closer to home. I started my career in care around 10 years ago working as a domiciliary caregiver. I have worked my way from Carer to Field Care Officer, Care Coordinator and Care Manager. I now quite proudly sit as Registered Manager at Right at Home Brentwood, Billericay & Havering.


By working my way through different care roles, I have found that I am able to manage, train and provide the best possible care in the safest and well-led way in which all our clients' carers deserve.


Care is my passion and my career, it’s not just a job. For me, it is vital to ensure that our care team and our clients always feel supported. For our staff, we have an “open door” policy as communication is key to provide safe and high-quality care at all times.


Ellie

Ellie

Job Title: Office Administrator

Joined: 2020

My name is Ellie and I study Business Level 3 at college. I am very interested in Health and Social care and thought this job of being a junior administrator would mirror extremely well with my college course as it is in the industry I am very interested in.


I really enjoy working with the office team at Right at Home Brentwood, Billericay & Havering, they are very welcoming, hardworking and are my role models as they have taken the path I would love to reach when I am at their stage of their careers.


Daniella

Daniella

Job Title: Care Co-Ordinator

Joined: 2022

Hi, I'm Daniella and I'm the Care Coordinator for Right at home Brentwood, Billericay & Havering.


I came back to Right at home In August 2022 as a care assistant having worked here before. I successfully applied for an internal vacancy as the company's Care Co-Ordinator which I started in January 2023.


I really enjoy my new role and working with a great care team.


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Lucy

Job Title: Field Care Supervisor

Joined: 2021

Hello, my name is Lucy. After spending over 6 years in retail, I was looking for a change in career and a job that was more local to home. I started as a caregiver with Right at Home and eventually became field care support for Right at Home. My role includes both office work and caring. When I go to work, it doesn’t feel like just a job- sometimes it’s nice to just pop into the office and have a chat- everyone is so welcoming and supportive!


Frequently Asked Questions about Right at Home (Brentwood, Billericay & Rayleigh)

What Type of Services does Right at Home (Brentwood, Billericay & Rayleigh) offer?

Right at Home (Brentwood, Billericay & Rayleigh) offers Home Care.

How many Carers does Right at Home (Brentwood, Billericay & Rayleigh) employ?

Right at Home (Brentwood, Billericay & Rayleigh) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Brentwood, Billericay & Rayleigh) to verify any information. View our terms and conditions. Right at Home (Brentwood, Billericay & Rayleigh) has a Platinum Service – more info.