Home Care Provider Owned by Candlelight Homecare Services in Wiltshire

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Candlelight Homecare Services in Wiltshire

Only the locations & reviews in Wiltshire for Candlelight Homecare Services are showing below.

View the details of all 4 locations (with 219 reviews) owned by Candlelight Homecare Services

Candlelight Homecare Services Locations in Wiltshire (1)

 

1 Home Care Provider owned by Candlelight Homecare Services in Wiltshire

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Candlelight Care (Dorset, Somerset & Wiltshire)

1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE 

9.6 81 reviews
"The carers who have been coming to my wife have been brilliant in what they do for us. They are cheerful and always have a smile and kind…"   Read all 81 reviews

Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes. Staff are committed and compassionate offering care that is tailored to the individual and meets their specific needs. The… Read more about Candlelight Care (Dorset, Somerset & Wiltshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Candlelight Homecare Services Reviews in Wiltshire (81)

9.3
Candlelight Homecare Services has a Group Review Score of 9.3 (9.340) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

Overall Experience

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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from T H (Husband of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have been coming to my wife have been brilliant in what they do for us.
They are cheerful and always have a smile and kind words for us both.
It would be hard to look after my wife as well as the carers do.

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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from C M (Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care team so far, caring, well-trained carers, the office staff are fantastic and always helpful. I'm also very pleased with the service; visit times are very consistent and this keeps my anxiety levels under control.

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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from W S (Wife of Client) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my husband very well. He has a good sense of humour and can have a laugh with them. They do a great job and it takes the pressure off me so I can get things done and go out if I want too.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this amazing compliment about your husband's core team. I have today shared it with the branch as we feel it is important for the staff to know.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from D R (Wife of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since summer of 2024, Candlelight Carers have been coming to help with my husband's morning care and it's always a pleasure to see them. We really do appreciate them. They are always kind and gentle with him, taking care, time and effort to get him ready for the day. They leave having given great service
with lots of smiles making the days worthwhile.
Thank you all.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your beautiful kind words, I have shared this with the core team who visit your husband, as it is important for them to know.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Ann L (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has the pleasure of the lovely ladies who call on her twice a day, they really are the best they cannot do enough for her. She has recently been diagnosed with dementia and the care they give is so lovely and kind she can't wait to see them and even with her broken hearing aids, she says they
have a lovely chat. She really does depend on them and they step up to the mark, we cannot fault them at all.
Thank you so much, as a family we really are grateful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this complimentary review about your core team and the services we as a company provide to your mum. I have shared this with the team today.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from J B (Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for giving us a 'good' rating for the services we deliver to you and thank you for taking the time to submit the review.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from S O (Son of Client) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the service provided for Mum by Candlelight. We find all the staff to be extremely kind, caring and courteous. It is so good to know that Mum is being well looked after. She really enjoys their daily visits.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we will share these with the core team.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from S P (Daughter of Client) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have received Candlelight Care for over 1 year now and feel like the carers are part of our family. Nothing is a bother to them and always smile and lift spirits. Professional, clean, attentive, respectful, helpful, cheery, hard-working. Carers have to be a special kind of person as it isn't a job
career for the wages, it's commitment and special caring personalities.
Highly recommend.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, and yes you are correct our staff are special kind of people and all bring their own unique qualities to their role.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from C C (Client) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be grateful if you could manage to make your visits between 8:30 am and 11 am daily.
All grateful to your carers visits, all very kind and helpful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

I have passed your comment on to our Corsley Branch for action. Thank you for your kind words about our staff.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from S J (Daughter of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A real focus on supporting Mum as an individual, balancing safety and care with meeting her preferences and being flexible where possible. Carers are polite and friendly and engage in discussion about Mum's needs and wishes. The company clearly do their best to provide consistency in carers and timings.
The office team are also always polite and helpful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for this beautiful review of our services, I have shared the review with the Corsley Team for them to be aware of this review.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from J B (Client) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On 23rd December 2022, I was assigned to rapid response care for approximately six weeks upon my discharge from hospital. I was then 'taken-on' by Candlelight until 22/02/2023 when I started with another care company. I was told I was being moved on 12th April 2023 but no one knew where or with whom!
I had no care from 12/04/23 when I was again contacted by Candlelight and I have been with them ever since! A brilliant company with great carers, all of them!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

So sorry to hear that you have received a disjointed service when we stepped in again. I have shared your experience with the Corsley Team. Thank you.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from J S (Client) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank my carers for all they do to help me. This service is valuable to me.
I would not be able to cope without their help, this is the best agency I have used. I would never leave candlelight care. The office staff are very good too.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words. We will share this with your core team.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from R W (Friend of Client) published on 27 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care team so far, very kind and caring, well trained and always helpful, very supportive of client and me, as a carer. Very pleased with the service.
Consistency is very important, both for the client and the carer and I hope that we can continue with 07:45-08:30 in the morning and 19:30-19:00,
approximately, in the evenings, mornings are critical.
Keep up the good work!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words. We know and understand that continuing care (consistency) plays a huge part in our quality of care.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Gillian M (Client) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a very good, prompt and cheerful service.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we have shared them with your core team.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Becky C (Sister of Client) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Candlelight Care team have been supporting my brother to live independently in his own home since losing both of our parents. He always enjoys the company and support he receives, helping him with personal care needs, meal prep and reassurance. He has learning difficulties and cerebral palsy and their
care helps make it possible to lead and develop his independence. The office team are always helpful and notify family if there are staff shortages, time changes or my brother's not well.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the lovely compliment about your brother's core team and the office staff.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Frank B (Client) assisted by family/friend published on 15 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had Candlelight Care for about six months. So far, the "girls and boys" have been very good and I am very happy with them. My wife says they always ask if there is anything they can do before going if there is time left. Perhaps the office could let the carers who have not been before know that
they just walk (open) the gate in the wall to get to our yellow front door. Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we have shared these with the core team.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from R H (Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Candlelight Care provides domestic services for me e.g. ironing, sewing, bed-changing, food preparation.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this review, we really appreciate you taking the time.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from S C (Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been helped by Candlelight Care for a long time and I could not have coped without them. Their help is still essential for me, however, I know that they have had problems for several months due to illness and recruitment so the remaining carers need to work even harder than before. some of them
cope well with this but it is very hard, demanding work so some of them have to go off sick adding to the Covid cases. It is not the same as it used to be.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your truthful review - yes Covid certainly put a strain on our staff and our services.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Victoria W (Client) assisted by family/friend published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlelight Care offers a very friendly, dignified service. I feel very supported by their professional care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, describing us as friendly and dignified which is what all our care staff are.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from C S (Son of Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had care from Candlelight Care since 2015. Overall, she and I have been very satisfied with the care she has received. The carers are genuinely caring, thoughtful and helpful. In general, visits are on time, mostly in our preferred window of time. There are regular reviews of my mother's
needs. So, in summary, it has been a good experience.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for taking the trouble of leaving us a review, much appreciated.


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Awards / Recognitions (5)

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