Home Care Provider Owned by HICA at Home in North East Lincolnshire

  • Home Care Provider Owned by HICA at Home in North East Lincolnshire

HICA at Home Locations in North East Lincolnshire (1)

 

1 Home Care Provider owned by HICA at Home in North East Lincolnshire

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HICA at Home - Grimsby

Allied House, Wilton Road, Grimsby DN36 4AW 

1.1 7 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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HICA at Home Reviews in North East Lincolnshire (7)

Reviews Posted for members of HICA at Home

Overall Experience

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Review of

HICA at Home - Grimsby

from Kim B (Daughter-in-law of Client) published on 13 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have never seen or heard a carer have such low regard for a client. Firstly all the care notes for a client should be on their phones. After saying shut up a minute, I need to concentrate. I would have been sacked. I hope they have a good insurer, I’m sure there’s going to be a massive if not fatal
mistake having people like her. I saw and heard everything myself. Then before she goes she says right I hope we’ve got them all right! Wow! After already having a meeting with the deputy manager and her friend. Supposedly everything has been sorted. I’d say far from from it. I am absolutely beyond angry, We were told no more doubles would be sent. A couple of days later 2 carers again, one sat on her phone and the other started to change her into a night dress in the living room. We rang the house and sorted that. Same old excuses, haven’t been before but outside she said she had. Give HICA a wide berth if you care for your loved ones. We’re lucky to already have cameras but we’re getting more.

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Review of

HICA at Home - Grimsby

from David B (Son of Client) published on 31 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This week alone, the bed was left wet, it’s a good job as not one of the carers make the bed properly. My wife remakes the bed daily. Thought the 3 minute tea calls had stopped but today 2 carers came 1 washed the pots while the other watched and was in the house for less than 4 minutes. The office
didn’t send anyone for dinner today as it was cancelled. Wrong again, they were cancelled on Monday not Wednesday. Absolutely fuming but if you complain nothing gets done. I just hope the carers of today get the same sort of care when they get old and need help.

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Review of

HICA at Home - Grimsby

from L T (Daughter-in-law of Client) published on 28 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is not acceptable - on arriving at my father-in-law's house last weekend the carers arrived at the same time. We parked our car, entered the house, and put the kettle on, and at this point, they appeared in the living room and said right we’re finished. We were shocked, they hardly had time to
even speak to my mother-in-law who was in bed. Just 5 minutes!
When we spoke with her she was in tears as she said she had told them she needed to go to the toilet but they had told her just to do it in her pad and was very uncomfortable with a stomach ache. My father-in-law was upset too as he tells us this is a regular occurrence, them just coming and going within a few minutes and not really tending to her needs and he said it made things worse as they never knew who would turn up or even if they’d turn up. He told us on one occasion recently that the carers had made their evening visit but not turned up until 1100am the next day. She has told me if she says anything they tell her to shut up.

Reply from Jo Walker, Manager at HICA at Home - Grimsby

This is being dealt with via our company complaints procedure.


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Review of

HICA at Home - Grimsby

from D T (Son-in-law of Client) published on 28 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The client pays for 3 half-hour sessions and one of 45 minutes. The sessions last between 5 and 10 minutes if you are lucky and the care plan obviously cannot be maintained. Different carers and times with often 15 hours between night and first-day visit. Waste of time phoning the head office. When
asked to be hoisted to the WC the reply is often "co it in your pad". I am sure there is a shortage of staff but HICA are still being paid for full-service delivery. There are, however, still a few carers that care and offer a reasonable service.

Reply from Jo Walker, Manager at HICA at Home - Grimsby

This is being dealt with via our company complaints procedure.


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Review of

HICA at Home - Grimsby

from Lisa A (Friend of Client) published on 29 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Always different carers, and no set times. We would often have the three allocated calls a day within 4 and a half hours. Most carers did not follow the care plan. If you contacted the office for anything they never returned your phone call, or always said they would be on their way, they had been held
up as short of staff. I'm still waiting for a call back from last November. Most times meals would not be given, even though they were prepared, and often mistakes over medication.

Reply from Cameron Innes, Marketing and Communications Coordinator at HICA at Home - Grimsby

Thank you for the review. Any concerns are dealt with accordingly with family members, NOK/LPA.


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Review of

HICA at Home - Grimsby

from Jan J (Daughter of Client) published on 15 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don’t know why they send you an email with times on because they have never been on time. Always late up to two/three hours and sometimes don’t even turn up! When you ring up it’s always they're running a bit late or short-staffed, we’ve got a lot of poorly people! So is my Dad! It’s not the carer's
fault, I don’t blame them at all. They don’t get travel time and then get extra calls put on them. It’s the managers that are sat in the office! Wouldn’t recommend it at all!

Reply from Jo Walker, Manager at HICA at Home - Grimsby

Thank you for your review. Due to the unprecedented times we are still facing due to the Covid Pandemic, HICA are working closely with the Local Authorities to support the care delivery. Due to the current Covid situation, these concerns are resulting in care calls being late. We will raise these concerns also with the Local Authority.


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Review of

HICA at Home - Grimsby

from Sally T (Daughter of Client) published on 14 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My opinion has shot up because of the support offered by the Grimsby branch.
I understand I can't use names but the two people who went above and beyond last night to correct a mistake with my mum's medication made by either the surgery or the pharmacy were fantastic.
You know who you are!

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Awards / Recognitions (0)

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