Home Instead in Buckinghamshire | 3 Home Care Providers

Review of
Home Instead (Milton Keynes)
from C R (Wife of Client) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Your care staff are simply excellent. Ever ready to help in any way they can. Please can we know who is coming - if you cannot provide a rota (even if there are gaps) please phone so at least we know their name, and if this is their first visit, we are ready to show them around and explain what is to

be done. I appreciate they have notes but it is showing where things are to be found.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words! Were delighted to hear that you had such a positive experience with our team at Home Instead Milton Keynes. Providing excellent care and support is at the heart of everything we do, and it means the world to know our staff made a difference for you. If theres anything else we can do for you, please dont hesitate to reach out!

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Review of
Home Instead (Aylesbury Vale and North East Oxfordshire)
from E T (Client) assisted by family/friend published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Since joining Home Instead care company as a service user for the last few years, I have been very happy with the level of service and professionalism they provide. They are extremely professional but treat me like family and put me at ease. Management staff in the office are always helpful and always

try to accommodate my needs whenever and wherever possible. My carers are extremely helpful and are the best I could ask for. I have a lovely relationship with my carers who provide the highest quality of care, professionalism and kindness towards me. I always recommend the service, despite it being a bit more expensive.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your review. I will make sure the care professionals who support you are made aware.

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Review of
Home Instead (Aylesbury Vale and North East Oxfordshire)
from J O (Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

All my Home Instead helpers are very helpful. They help with shopping, hoovering, gardening, taking me out for a walk, opening bottles, cheering my day up, and taking me out for events, e.g. Dung Beatles concert.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you so much for your lovely review. It is an absolute pleasure supporting you and going out and about.

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Review of
Home Instead (Milton Keynes)
from Bruce C (Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

After being treated poorly by another provider and let down on many occasions, I was very nervous about any new provider. However, Homestead soon put me at ease, ensuring I was happy and confident, even went above the call of duty when my old supplier just dropped my help at no notice, they stepped

in to make sure I was ok.
The introductory service was brilliant, ensuring all my needs were addressed, ensured I met all the carers first so no one was a stranger, they checked up ever day or so to make sure it was going well. First class.
The Carers I have are fantastic, I wouldn't want anyone else. The support staff are just amazing, always there to help and assist when needed.
Best thing I've done was move to Homestead.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for sharing your experience with Homestead! We're thrilled to hear that we were able to provide the support and care you needed, especially after your previous challenges. It means the world to us that you felt at ease and confident with our team, and we're so glad our efforts to ensure smooth transitions, personalised care, and consistent check-ins have made a positive impact. Your kind words about our care professional and support staff are greatly appreciated - they truly work hard to ensure your well-being. Thank you for trusting us, and we're so happy to have you with Homestead.

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Review of
Home Instead (Aylesbury Vale and North East Oxfordshire)
from M C (Client) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

I am a client of Home Instead Aylesbury and I find the service fantastic. They provide great care, they give me all the support I need and give me the ability to stay at home.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your wonderful review. It is a pleasure to support you to remain independent in your home.

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Review of
Home Instead (Milton Keynes)
from Gertude D (Client) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience

The ladies who have been coming to me over the past several months have been superb. They do everything cheerfully and efficiently.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for taking the time to give your feedback. We apparated your kind words that will be passed to the team.

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Review of
Home Instead (Milton Keynes)
from A S (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Can't fault Home Instead carers and managers.
Both ladies that cared for my dad were really good and so kind to my Dad who is suffering from dementia and can be quite difficult at times. I would highly recommend them to anyone thinking about care in the home.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

It means a lot to us that you felt the care was compassionate and professional. We appreciate your recommendation and are grateful for the trust you've placed in us.

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Review of
Home Instead (Aylesbury Vale and North East Oxfordshire)
from Sally R (Daughter of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

As my Dad's mobility and health deteriorated we progressively brought in care for him so that he could remain in his bungalow. Home Instead were absolutely brilliant and filled all the care requirements that Dad needed. Eventually Dad required 24/7 care and so a live in carer was provided. The live

in carer was brilliant and could not have been more considerate and caring. I have only complete praise and thanks for the way Home Instead responded to my Dad's care needs. The office staff also have my thanks and praise for the way in which they responded to our care requests, especially as sometimes when there were unexpected circumstances, the office staff immediately responded and this meant that Dad was never without the care he needed.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your lovely review, I appreciate it very much. I will make sure the team is made aware.

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Review of
Home Instead (Milton Keynes)
from C T (Wife of Client) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Home Instead staff always friendly and helpful. Always have time for my husband, never skimp on time.
We are both very happy with the service and the staff we talk to in the office and see at our home.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead! Were thrilled to hear that both you and your husband are happy with the service and our team. Providing compassionate and attentive care is at the heart of what we do, and its wonderful to know that our staffs dedication makes a positive impact in your lives.

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Review of
Home Instead (Milton Keynes)
from Gail M (Daughter of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

The small team of carers have taken great care to understand my dad's needs and have turned him around from not wanting the service to wholeheartedly welcoming them. The app is really helpful in giving us details of how the visit went and communication with the office is responsive and efficient.
As

daughters, we can relax knowing his needs are being met and he is much happier now. We can be his daughters again.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your thoughtful review! We are so pleased to hear that the team has been able to provide such personalized care for your dad and help him feel more comfortable with the service. We're glad this has allowed you to relax and reconnect with him as daughters again. Your kind words mean a lot to us!

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Review of
Home Instead (Milton Keynes)
from E D (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

We are very pleased with your service. Your staff are both friendly and professional and treat my mother with respect, office staff again are friendly and helpful and any changes to medication are dealt with promptly.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words and positive feedback! We're delighted to hear that you are pleased with our service and that our team has been able to meet your expectations. It's our priority to provide respectful and professional care.

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Review of
Home Instead (Milton Keynes)
from Matt B (Friend of Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Home Instead were brought in to look after an elderly friend who was struggling to cope with some aspects of living alone, having recently lost his wife. They have been outstanding from the outset. All of the carers come across as friendly and patient and the staff behind the scene are excellent at

updating me with any issues as they arise. The on-line app is easy to use and very useful in allowing me to monitor the visits, should I not have time to visit. I would certainly recommend their services without hesitation.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your valuable feedback. We truly appreciate hearing that we've made a positive impact in supporting individuals to live independently. It's incredibly rewarding to know that our efforts have contributed to enhancing the quality of life for those we serve. Your kind words inspire us to continue improving and providing the best possible support.

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Review of
Home Instead (Buckinghamshire South)
from Helen B (Daughter of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Home Instead has looked after my 97-year-old father and I have been more than happy with them! Dad started having morning ladies come and get him up and give him breakfast, and recently has had them every evening to put him to bed. They have gone above and beyond on many occasions. As dad is in Buckinghamshire

and I in Devon, it has not always been possible to get to dad when he's been sick. On one occasion he fell and was sick and I rang the office for help. None of the usual carers were around, but one of the office team went to be with him until my brother could get there. Another time, the evening carer arrived and I had a call at around 9 pm saying he was in bed in pain. I couldn't get to him and my brother was in Scotland. The carer stayed with him, liaised with us, called the paramedics and organised an overnight carer to come. To know that you can have that kind of support is exceptional. I cannot recommend this company and all the lovely staff enough.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

It has been a true pleasure for the team getting to know your dad and his cat. We are all so pleased to know he is happy and settled. Thank you so much for taking the time to leave us this review, it is greatly appreciated and I will ensure the feedback is passed on to the care professionals.

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Review of
Home Instead (Buckinghamshire South)
from Rita T (Client) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

When it was first suggested I had some help I was not sure but it was the best move I have ever made. The office, the girls are marvellous - ask and it is done! We have a laugh, a moan and to hear in the morning the doorbell, a cheery "good morning" makes me feel great. Thank you girls!

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for giving us such a beautiful review Mrs T. I am delighted you feel this way and are getting on with your team so well. I will ensure your team receive this feedback!

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Review of
Home Instead (Milton Keynes)
from A I (Daughter of Client) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother loves having the same carer each week and looks forward to seeing her. She still sometimes says she doesn't need anyone but soon changes her mind when the carer arrives.
I love being able to go out knowing that Mum is well looked after, is taken out to new and old places and does activities

that I sometimes have not had time for.
The weekly reports are so useful in keeping me up to date.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind feedback! We're thrilled to hear how much your mother enjoys her time with her care professional and the comfort and companionship she brings each week. We're grateful to be part of her care. Thank you again for sharing!

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Review of
Home Instead (Aylesbury Vale and North East Oxfordshire)
from A H (Client) assisted by family/friend published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

We have had two excellent carers over the time and in particular the one who stayed with us for most of the time. Management did respond to our requests to keep our carer when a change was mooted, otherwise difficult to assess value for money is difficult to assess but we are concerned that the actual

carers do not receive a fair distribution of the charge.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your review. I am sorry you do not feel the caregiver was remunerated correctly. We pay all our caregivers very well, and our rates are substantially above the market average. This is also reflected in our very low staff turnover.

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Review of
Home Instead (Buckinghamshire South)
from S C (Son of Client) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum was very happy with the level of care and support she received while needing support. The kindness, dignity and help she received was outstanding. One day, when the chiropodist visited, when the carer was there, he was very impressed with the level of care, he asked for your number to help with

his mum. My mum is so much better since having your support team which is a good thing and built up a good relationship with her carer, always looking forward to her visit. Mum is so much better now, she doesn't need support anymore but she won't hesitate to use your company again if she needs support.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Many thanks for taking the time to provide us with such lovely feedback! We are pleased your mum recovered so well and is doing so much better now. Please don't hesitate to contact us for further support.

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Review of
Home Instead (Buckinghamshire South)
from K E (Daughter of Client) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Home Instead provide a fantastic service to Dad, the carers are kind and understanding and supportive. At difficult times the team have provided care beyond expectation and have tried to accommodate all our care requests.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We appreciate you taking the time to leave us this lovely review. I know the care pro's who visit your dad enjoy spending the time with him. Thank you.

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Review of
Home Instead (Milton Keynes)
from L C (Daughter-in-law of Client) published on 17 October 2024

Submitted via Website • Report

Overall Experience

This is the first time we've had to care for someone with dementia. Home Instead have helped us navigate this and support us. The carers that attend to my father-in-law are understanding of his attempts to keep his independence and respect that. They help us as a family knowing that he is supported

every day.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for taking the time to provide your feedback. It truly means a lot to our entire team to know that our efforts are making a positive impact not just for our clients, but also in supporting their families.

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Review of
Home Instead (Milton Keynes)
from David K (Son of Client) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Very happy with the care provided to my mother. The carers come in every day and are always friendly and helpful. They help with dressing and washing and making cups of tea as well as any ad-hoc jobs. Everyone in the office is also helpful with any admin queries.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words! We're honoured to care for your parent and truly appreciate your trust in us.

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Home Care Providers Owned by Home Instead in Buckinghamshire

Home Instead Locations in Buckinghamshire (3)

Home Instead Reviews in Buckinghamshire (218)

Home Instead (Milton Keynes)

Home Instead (Aylesbury Vale and North East Oxfordshire)

Home Instead (Aylesbury Vale and North East Oxfordshire)

Home Instead (Milton Keynes)

Home Instead (Aylesbury Vale and North East Oxfordshire)

Home Instead (Milton Keynes)

Home Instead (Milton Keynes)

Home Instead (Aylesbury Vale and North East Oxfordshire)

Home Instead (Milton Keynes)

Home Instead (Milton Keynes)

Home Instead (Milton Keynes)

Home Instead (Milton Keynes)

Home Instead (Buckinghamshire South)

Home Instead (Buckinghamshire South)

Home Instead (Milton Keynes)

Home Instead (Aylesbury Vale and North East Oxfordshire)

Home Instead (Buckinghamshire South)

Home Instead (Buckinghamshire South)

Home Instead (Milton Keynes)

Home Instead (Milton Keynes)

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