Alina Homecare in Cambridgeshire | 2 Home Care Providers

Review of
Alina Homecare Huntingdon
from Victoria H (Goddaughter of Client) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My 84-year-old godfather lives in Huntingdon. He moved from the US back to an area with lots of family. Unfortunately about 2 years of living in the area his health was starting to become worse and the family we thought would be there to help, just were not able to. I inquired with Alina Homecare via

email. I received a reply right away. I had plans to come to visit in late November and thought while I was there, I would interview a few places. The 2nd day I was there I had to rush my godfather to the A&E. Turns out he had pneumonia. The first thing I did was call the manager and Alina Homecare. In 2 days, we met, got a schedule started and all the paperwork was done and he was being cared for. I can't tell you how relieved I felt when I flew back from the UK to go home. I highly recommend this company to anyone needing home healthcare. They are kind, knowledgeable and really lovely people. They keep in touch and give him much-needed help and company.

Reply from Claudia Andron, Registered Branch Manager at Alina Homecare Huntingdon

Thank you for the review. It has been an honour and a pleasure to care for and support your godfather and we will be there for him as long as he needs us.

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Review of
Alina Homecare Cambridge
from Ellie W (Daughter of Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Mum went into a home earlier this year whilst we were away. She didn't like it so we asked Alina if they would be able to help with respite care in her own home. She was so much happier being able to stay home and we had peace of mind that she was cared for.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thanks so much for taking the time to do this review. We are pleased your mum was so much happier when being cared for back at home and you had peace of mind about her care. Thank you once again, we will share your lovely review with all the team.

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Review of
Alina Homecare Cambridge
from Rebecca S (Daughter of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

We asked Alina Care, Histon to provide cover for a long-term carer who was away for two weeks. Mum has dementia and gets very anxious about change, so I was relieved and grateful to find that every carer that came to her was a good fit for her. They were all kind, professional, and competent people,

clearly very experienced carers, and the whole process from start to finish went extremely well, with Mum happy and content throughout. I could not have asked for more. Thanks to all involved.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you so very much for your lovely words. It was our pleasure to be able to step in even if just for a short period whilst your regular care worker was away. I am so happy that you and most importantly your mum had a positive experience throughout. Please do feel free to get in touch if we can help in the future. I am proud of the team I have here at Cambridge and the way in which they deliver the support we provide.

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Review of
Alina Homecare Cambridge
from Trudi B (Daughter of Client) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Thank you to the team for the care given to my father over the past year. He was very reluctant at first to accept the help he needed but the carers have won him round with their professional yet friendly approach and now he looks forward to their visits. The App enables me to read the report immediately

after each visit and I can then act on any observations or recommendations. My mother and I are so grateful for the support and would definitely recommend Alina.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your lovely words. Supporting your dad is our pleasure. The Alina Team here in Cambridge looks forward to visiting him and your mum, chatting with them both, and giving her peace of mind. I as a manager feel so grateful when we have such lovely comments come in knowing that myself and my team are doing a great job. Thank you it means a lot.

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Review of
Alina Homecare Cambridge
from P L (Daughter of Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience

We are so very pleased that Alina provides such a great well-led service, which is always professional, caring with a friendly approach. Mum really looks forward to the visits. Keep up the good work.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you very much for your lovely review. I am so pleased that your mum looks forward to us coming and that we can help her with the support she requires. The team always look forward to her visit. Again thank you.

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Review of
Alina Homecare Cambridge
from Dominic M (Son of Client) published on 4 December 2023

Submitted via Website • Report

Overall Experience

Thank you, Alina, for everything you do for my father. We really appreciate the professionalism and care you show towards him and how you treat him as an individual with a health condition rather than just another person with dementia.
I should, but don't always, read the daily reports you post on

the app, so it's brilliant that you take the initiative to call me to discuss my father's condition and changes in behaviour. It's refreshing to have someone else being proactive and suggesting changes and improvements to his care plan. This takes a lot of weight and responsibility from my shoulders. And that means I, too, can better care for my father. Thank you!
Now that it's time to increase my father's care, I could "spread the load" by hiring another agency. But I've used other agencies before and have never been so pleased as I am now with Alina.
Thank you, and well done. Keep up the good work!

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your kind words. It makes me proud of my staff whilst reading this as we treat each and every person that we support as an individual, as this is how it should be. It is also pleasing that you have decided to increase your father's needs and that you have made the decision to use us here at Alina Homecare Cambridge. The staff enjoy supporting your father, and the fact that we are supporting you as well makes our visits more worthwhile. Again, thank you.

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Review of
Alina Homecare Cambridge
from E H (Daughter of Client) published on 28 November 2023

Submitted via Website • Report

Overall Experience

We moved from another care provider and are very happy with Alina, wishing we had changed long before. Mum now gets the continuity of care and stability she needs. She is very happy with her care workers who appear to enjoy looking after her and helping her, responding to her specific needs and preferences.

The company appears well structured and well-led, filtering down to the friendly and efficient local office and visiting care workers. Communication and response to changing circumstances are excellent. I am happy that my mother is well looked after by a reliable provider I have no hesitation in recommending.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your review. Reading this as the manager has given me a great sense of pride in all of my team here at Alina Homecare Cambridge. I know that you hesitated before changing to us but I want to say a huge thank you for putting your trust in our team. I am pleased that you feel that you have made the right decision. The team all enjoy supporting and caring for your mum and look forward to their visits. Many thanks again.

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Review of
Alina Homecare Cambridge
from Kathryn G (Daughter of Client) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Have had the wonderful care team come to help Dad with getting up, dressed and washed in the mornings when he is visiting.
They have been cheerful, helpful and caring. Dad enjoys seeing them and responds well to their help and getting set up for the day. He can chat for ages and loves a new audience!

Useful suggestions have been made by the team to help Dad out.
We all look forward to Dad's visits and seeing the team members!
Thanks.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you. This is a beautiful review that I can share with the team. I know that the care staff are happy and enjoy coming to support your dad when he comes to visit and as a team, we are pleased that we help to make his visits more comfortable for you all. We look forward to seeing you again soon.

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Review of
Alina Homecare Cambridge
from B K (Daughter of Client) published on 3 October 2023

Submitted via Website • Report

Overall Experience

Since taking on my 94-year-old mum’s care, the Alina Team have shown respect for Mum’s needs in her own environment and provided care at her pace. They have responded to changes in her condition appropriately and keep in contact with me if they have concerns. I share the care with the team, and recently,

when I became unwell, they stepped in to give me support with very little notice, being flexible in response. We have a good working arrangement, and I have confidence in the Alina Team to meet Mum’s needs. She also benefits from the company and conversation during visits, and it broadens her world to get to know each carer.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for your lovely words. I am pleased that we helped support your mum along with yourself, and it was our pleasure to be able to step in for you whilst you were ill; we try to be as accommodating as we can to each and every individual we support. All the staff here at Alina Homecare Cambridge look forward to visiting your mum, so thank you for allowing us to share this with you.

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Review of
Alina Homecare Cambridge
from J C (Son of Client) published on 10 August 2023

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the Alina carers that have supported my mum. They were extremely professional in the quality of the care they provided, yet also very personable and caring. Without a doubt, they made a huge difference in the quality of my mum's life through their daily visits. They provided

companionship, friendly banter, and wonderfully understanding personal care.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you for such a lovely review. It was our absolute pleasure to be able to support and care for your mum. It is lovely to read that the carers made such a difference in your mum's life; I shall pass this on to them. Many thanks.

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Review of
Alina Homecare Cambridge
from E M (Client) published on 3 May 2023

Submitted via Website • Report

Overall Experience

My husband is supported by Alina Home Care provider carers who shower and dress him in the morning.
This professional help provides me as his wife with good and essential support undertaking tasks in a calm and caring manner.
All the work is completed on time and during the process it is good to hear

how the carers chat and make my husband feel at ease and valued and is well prepared for the day ahead.
This service is inspiring and so essential for us to have in order that we as a couple can continue enjoying each others company without feeling too tired.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

What a lovely review to read, thank you. We are delighted with your comments about the high quality of our homecare services, particularly your use of the word inspiring. I shall share your comments with the team. Many thanks.

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Review of
Alina Homecare Cambridge
from Angela A (Daughter of Client) published on 30 April 2023

Submitted via Website • Report

Overall Experience

The regular visits my mother has with her carers has helped hugely. The regular consistent social contact, having someone to talk to and to help oversee any practical housekeeping issues has helped to improve Mum's confidence, self-esteem and independence. The carers' visits quickly became part of Mum's

daily routine and really enhances her week and sense of well-being.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

That is a lovely review thank you very much. All the care team enjoy supporting your mum and it gives them great satisfaction to be able to help with her independence. It has been a pleasure that not only has Mum accepted our visits along with the increase of them as part of her daily routine but allows us to help where we can. Many thanks.

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Review of
Alina Homecare Cambridge
from James E (Client) published on 11 January 2023

Submitted via Postal Card • Report

Overall Experience

My three children agitate for my wife and I to go into care. They are entirely satisfied that Alina provides a good domiciliary alternative. So far there is little for the carers to do, but their presence is a comfort.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you very much for your lovely review. We here at Alina are pleased that we provide comfort to you and your wife and that it gives your family the satisfaction that you both are able to remain in your own property. All the staff enjoy being able to support you. Kind regards, Tara.

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Review of
Alina Homecare Cambridge
from Tricia E (Daughter of Client) published on 13 December 2022

Submitted via Website • Report

Overall Experience

We've been using Alina's services for nearly a year now. The ladies who visit my father are personable and caring. Dad's happy that he can stay at home and fend for himself - with their help. It allows him some independence in how he lives, and company to look forward to. I deal with my father's affairs

and can see how he is on the daily reports that the carers complete - via an app on my phone. Whenever there has been a concern, Alina have messaged or called me. They've also been available to talk to when I've needed advice. Highly recommend.

Reply from Tara Fiveash, Branch Manager at Alina Homecare Cambridge

Thank you very much Tricia for your lovely review. Your father is a pleasure to look after and we are pleased we can continue to provide his support and give you peace of mind.

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Review of
Alina Homecare Cambridge
from Jon T (Husband of Client) published on 13 July 2022

Submitted via Website • Report

Overall Experience

We have been with Alina for the past few months as they are caring for my wife who has MND. They have become a close and valued part of our life and I genuinely don't know where we would be without them. Whilst highly professional, their staff are very friendly and really care. They are very organised

and communicate well whilst also being very flexible, always trying to accommodate our ever-changing needs - including stuff that needs doing to keep the house running.

Reply from Vicki Miller, Registered Manager at Alina Homecare Cambridge

Thank you very much for such a lovely review, it is a pleasure to be able to support your wife and yourself. I will pass your kind words on to all of the staff.
Kind regards, Vicki.

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Review of
Alina Homecare Cambridge
from J U (Daughter of Client) published on 18 May 2022

Submitted via Website • Report

Overall Experience

The carers who visit my dad have been caring, polite, and respectful. They have assisted him appropriately and talk with him caringly. They try to help in whatever way is asked of them. Thank you to all of them. You have a wonderful set of carers.

Reply from Vicki Miller, Registered Manager at Alina Homecare Cambridge

Thank you very much for your lovely review. We appreciate the time you have taken to write this. It is a pleasure to be able to support dad and yourself, and I will pass on your thanks to the team.

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Review of
Alina Homecare Cambridge
from Ray L (Client) published on 5 May 2022

Submitted via Website • Report

Overall Experience

I've been thoroughly delighted with everything from Alina Homecare Cambridge. From the office to all the carers. I've had quite a few care companies before but always had problems of some sort, but it's been trouble-free and everyone has been a delight.

Reply from Vicki Miller, Registered Manager at Alina Homecare Cambridge

Dear Ray, thank you very much for your lovely review and for taking the time to do so. It is a pleasure to be able to support you and I will pass your comments on to the team. Best wishes, Vicki.

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Review of
Alina Homecare Cambridge
from Jenny T (Daughter of Client) published on 25 October 2021

Submitted via Website • Report

Overall Experience

Alina Homecare has supported my mother daily through the last few weeks. Although my mother doesn't need help with personal care, she does need support with tasks to enable her to stay in her own home. I also need reassurance that my mother is seen daily by someone who understands how to spot signs

of some deterioration. Alina Homecare has fulfilled these roles, but it has been more than that as my mother has enjoyed the friendly company, has been able to relax knowing that she doesn't have to worry about changing her bed, getting the ham that she loves from the butcher, or getting a nice shine on her mirror doors. She has also loved being taken to the supermarket!

Reply from Vicki Miller, Branch Manager at Alina Homecare Cambridge

Dear Jenny, thank you so much for the lovely review. It has been our pleasure being able to help support your mother and give reassurance to you all. I know that we have all greatly enjoyed getting to know your mother and the care workers look forward to her visits. Best wishes, Vicki.

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Review of
Alina Homecare Cambridge
from Tracey (Daughter of Client) published on 25 October 2021

Submitted via Website • Report

Overall Experience

Always on time. Very flexible in increasing the care needed and type of care needed. Very caring and understanding of the needs of dementia patients. Care can be increased/decreased by 1/4 hr intervals.

Reply from Vicki Miller, Branch Manager at Alina Homecare Cambridge

Dear Tracey, thank you very much for your lovely review and for taking the time to do so. We appreciate in the early days of care support it can be an adjustment for all and we are happy to accommodate changes whenever possible. It is a pleasure to be able to support mum and yourselves. Best wishes, Vicki.

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Review of
Alina Homecare Cambridge
from Daphne O (Ex Family Member) published on 6 October 2021

Submitted via Website • Report

Overall Experience

Good and positive experience with the manager and another staff member on initial meeting at ex-husband's own home. Only have followed up with them over the telephone and email and have not visited the client personally since their first call on Friday 10 September 2021. They have always been able to

give me full information as to how the visit panned out. My one comment/reservation is that I'm not sure of the ages of the carers going into his home? I mention this specifically as the householder has had a number of falls and injured his head each time causing bleeding and bruising. I've asked him to show the cut to his head to the carer visiting and on the last occasion, he told me he didn't want to worry such a young girl! Also I'm hoping over time that not too many different carers will be calling in as feel more comfortable with getting to know regular staff.

Reply from Vicki Miller, Branch Manager at Alina Homecare Cambridge

Dear Daphne. First of all, I would like to thank you for taking the time to write this review and we are so pleased to read about your good and positive experience with myself and another staff member. Rest assured that all our care staff receive professional training through the exclusive Alina Homecare Academy to equip them with the appropriate skills and knowledge to support each client’s unique needs and to provide the high-quality service Alina demands. We understand your need to have regular carers coming in and we do try wherever possible to provide this continuity of service. However, sometimes this situation is unavoidable due to staff being on annual leave. Kind regards, Vicki.

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Home Care Providers Owned by Alina Homecare in Cambridgeshire

Alina Homecare Locations in Cambridgeshire (2)

Alina Homecare Reviews in Cambridgeshire (22)

Alina Homecare Huntingdon

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

Alina Homecare Cambridge

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