Home Care Providers Owned by Fosse Healthcare Ltd

  • Home Care Providers Owned by Fosse Healthcare Ltd

Fosse Healthcare Ltd Locations (7)

 

7 Home Care Providers owned by Fosse Healthcare Ltd

Sort by:
View on Map
Fosse Healthcare - Nottingham

Unit H5, Ash Tree Court, Mellors Way, Nottingham Business Park, Nottingham NG8 6PY 

  • Care Provided
  • Older Person Care
  • Dementia
Fosse Healthcare - Leicester

Unit 30, 2 Geoff Monk Way, Birstall, Leicester LE4 3BU 

3 reviews
  • Care Provided
  • Nursing Care
  • Older Person Care
  • Dementia
Fosse Healthcare - Mansfield

Millennium Business Park, Chesterfield Road North, Enterprise Close, Mansfield NG19 7JY 

1.1 6 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Fosse Healthcare - Newark

Unit 1-2, Stephenson Court, Stephenson Way, Newark-on-Trent NG24 2TQ 

  • Care Provided
  • Older Person Care
  • Dementia
Fosse Healthcare - Lincoln

Ground Floor, Building 3, Kingsley Office Park, Runcorn Road, Lincoln LN6 3TA 

1.4 5 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Fosse Healthcare - Derby Home Care

Suites 1.1 & 1.2, Southgate Business Innovation Ctr, Southgate Retail Park, Derby DE23 6UQ 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Fosse Healthcare (Oak Court)

Scouting Way, Winchester Road, Blaby, Leicester LE8 4JB 

  • Care Provided
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care Carlisle, Carlisle
Alcedo Care
CHD Care at Home - North Surrey, Chertsey
CHD Living Ltd

Fosse Healthcare Ltd Reviews (14)

Reviews Posted for members of Fosse Healthcare Ltd

Overall Experience

  • 2
  • 1
  • 0
  • 3
  • 8

Date Published

14
0
1
4
10
Review of

Fosse Healthcare - Mansfield

from J P (Daughter of Client) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how
many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Lincoln

from Jane M (Daughter of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sorry but let down badly by this service. Mum left sitting in faeces until lunchtime. Booked early call on 2 occasions to facilitate Mum going to an urgent hospital appointment for a procedure and was let down on both occasions. Male carers were sent to bathe an elderly lady after being told not to.
Some staff are great, others awful. Mum in a lovely care home now as it is obvious her needs couldn't be met by this service. Feel badly let down.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Lincoln

from Craig T (Son of Client) published on 31 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been with you for 11 days, in that time you have changed and got my mother ready for bed 2 times, 6 males have turned up after you have been told no males. Turned up at 18.00 to get my mum ready for bed then the next day 12.30 midday to get her dressed, 18.5 hours she would have been left in
her nappy. I’ve had calls with two members of staff but still no joy. I think this company is one big joke.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Mansfield

from Tina G (Daughter of Client) published on 3 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Started care Wednesday 22nd with mum, Saturday 25th sat with her waiting for staff, should have been here 11.45am call, it is now 1.10pm, after 2 phone calls and still no one is here.
Care in the community doesn't exist.
I'm so so sad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Mansfield

from P B (Daughter of Client) published on 11 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First of all, I would like to commend the carers who have supported my Mum whilst under the care Fosse Healthcare. Unfortunately, what lets the dedicated carers down is the management and support team back in the office. The carers visiting Mum have been sent in all directions often not being allocated
the correct time slot for the visit, which means things are missed.
Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available.
I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022.
Today my Mum has been assigned a new care company, much to my relief.
I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Lincoln

from Debra O (Friend of Client) published on 27 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our friend has been with them for a week and so far we have had a medication error and erratic call times which means the medication is not given at the appropriate time. When talking to the staff in the office to raise concerns at best you get lip service. I currently work in Social Care and I am aware
of policies and how things should be done. A shameful example of a care provider. A week on and I am still waiting for my username and login details for their customer portal.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Mansfield

from J S (Daughter of Client) published on 18 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have tried asking for help, made a formal complaint.
Unfortunately from the date the formal complaint was made, critical times have since been missed over 10 times which is distressing not only in terms of her needing medication at 4 hourly intervals but since her severe stroke patient can no longer
stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating.
I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company.
Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation.
OT has contacted the branch manager weeks ago and had no reply regarding call times.
Family notes are left unanswered.

Reply from Luke Wheatley, Marketing Manager at Fosse Healthcare - Mansfield

I’m so sorry to hear about the issues you’ve been facing with our service. Rest assured we are committed to providing the best possible care for our clients so to hear we have fallen below these standards due to staff shortages is incredibly disappointing.
We understand how difficult this must have been for you and your mum and we profusely apologise if you have felt let down by our services in recent times; the concerns you have raised are not something we take lightly and a full internal investigation is currently being undertaken. Necessary actions will be put in place to ensure that you are not faced with long delays or other extenuating circumstances in the future.
Kind Regards, Fosse Healthcare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Lincoln

from Gerard F (Son of Client) published on 28 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This company doesn't care about what is best for the patient, only what is best for them. No listening skills whatsoever, and the office staff are mostly appalling. They do not care about their clients, only what suits themselves.
Some of the carers are very good if and when you can get them, it's
the management side of the business that ruins the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Lincoln

from Kevin M (Client) published on 13 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Lincoln office is poor, full of snowflakes, dreadful unprofessional service. Childlike emotions, pathetic office full of pathetic people. They don’t listen to what you tell them, they do what they think is best not what is best. Useless office needs a clear out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Leicester

from Kathryn S (Sister of Client) published on 20 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall down the stairs and the resulting hospitalisation, my sister received support from Fosse Healthcare for three months. The support she received was excellent - the ladies who visited were punctual, friendly, supportive and professional as well as extremely caring. Any issues, though
only minor, were promptly dealt with at the time or following a phone call. Should there be a need for this type of support in the future we would certainly talk to Fosse Healthcare. So, a big thank you to all the team involved.

Reply from Collette Compton, Marketing Manager at Fosse Healthcare - Leicester

Thank you so much for your wonderful review; I will be sure to share this with our Leicester care team, too. All the best to you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Mansfield

from Ann C (Wife of Client) published on 8 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During this past month, we have received a lot of new carers that haven’t been adequately trained to care for my husband who has hoist led care. The understanding of basic care is lacking, and on one occasion I was told that they did not have time to wash my husband.
The times of the scheduled calls,
particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.

Reply from Collette Compton, Marketing Manager at Fosse Healthcare - Mansfield

Thank you for your feedback. I have looked into this for you and our Branch Manager has been in touch since to discuss this in person, however, I would still like to address your concern regarding staff training.
Our care staff are all fully trained in-house by an excellent team of trainers and are given plenty of opportunity and support to be able to let us know if they are not quite ready to perform certain care tasks. However, I have since raised this review with our Training Manager to be investigated further, so we can ensure our staff are 100% confident in their capabilities before being sent on calls.
Please do continue to get in touch with us if you have any concerns. We wish yourself and your husband all the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Leicester

from Melvyn W (Next of Kin) published on 14 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers are very good but the organisation behind them is shocking. When you contact the office, if you are able to get through, they do not seem very organised. On several occasions, they have promised to ring me back but I am still waiting! No one seems to be in charge. At weekends when a lot of
problems occur you cannot get hold of anyone. This is very frustrating!

Reply from Collette Compton at Fosse Healthcare - Leicester

Hi Melvyn, thank you so much for taking the time to send us a review. It is fantastic to hear you are happy with the care staff your family has been working with; I will pass your five-star feedback along.
With regards to office staff, I would be very interested in finding out more so we can investigate further. If you would be happy to provide more information please contact me and I will then pass your feedback across to Senior Management myself so this can be addressed. Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Mansfield

from Julie A (Daughter of Client) published on 14 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.

Reply from Collette Compton at Fosse Healthcare - Mansfield

Hi Julie, thank you so much for your wonderful review. I will pass your review along to our Home Care team now so the carers can see your feedback too. Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Fosse Healthcare - Leicester

from Maegan W (Friend of Client) published on 25 May 2017

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fosse Healthcare is such an Amazing care company we have used many other care companies before Fosse and it is definitely the best! We had a few problems with timings but once I had spoken to management it was sorted and if they do struggle they have always called me to let me know and have always tried
their best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about Fosse Healthcare Ltd

How many Agencies does Fosse Healthcare Ltd own?

Fosse Healthcare Ltd own 7 Agencies.

Which Fosse Healthcare Ltd Agencies have the highest review score?

Fosse Healthcare - Lincoln, Fosse Healthcare - Mansfield & Fosse Healthcare - Leicester have the highest review score.
Fosse Healthcare Ltd in Derbyshire Fosse Healthcare Ltd in Leicestershire Fosse Healthcare Ltd in Lincolnshire Fosse Healthcare Ltd in Nottinghamshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fosse Healthcare Ltd to verify any information. View our terms and conditions. Fosse Healthcare Ltd has a Basic Service – more info.