Home Care Providers Owned by Fosse Healthcare Ltd in Nottinghamshire

  • Home Care Providers Owned by Fosse Healthcare Ltd in Nottinghamshire

Fosse Healthcare Ltd Locations in Nottinghamshire (3)

 

3 Home Care Providers owned by Fosse Healthcare Ltd in Nottinghamshire

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Fosse Healthcare - Nottingham

Unit H5, Ash Tree Court, Mellors Way, Nottingham Business Park, Nottingham NG8 6PY 

  • Care Provided
  • Older Person Care
  • Dementia
Fosse Healthcare - Mansfield

Millennium Business Park, Chesterfield Road North, Enterprise Close, Mansfield NG19 7JY 

1.1 6 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Fosse Healthcare - Newark

Unit 1-2, Stephenson Court, Stephenson Way, Newark-on-Trent NG24 2TQ 

  • Care Provided
  • Older Person Care
  • Dementia
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Fosse Healthcare Ltd Reviews in Nottinghamshire (6)

Reviews Posted for members of Fosse Healthcare Ltd

Overall Experience

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Review of

Fosse Healthcare - Mansfield

from J P (Daughter of Client) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how
many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

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Review of

Fosse Healthcare - Mansfield

from Tina G (Daughter of Client) published on 3 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Started care Wednesday 22nd with mum, Saturday 25th sat with her waiting for staff, should have been here 11.45am call, it is now 1.10pm, after 2 phone calls and still no one is here.
Care in the community doesn't exist.
I'm so so sad.

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Review of

Fosse Healthcare - Mansfield

from P B (Daughter of Client) published on 11 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First of all, I would like to commend the carers who have supported my Mum whilst under the care Fosse Healthcare. Unfortunately, what lets the dedicated carers down is the management and support team back in the office. The carers visiting Mum have been sent in all directions often not being allocated
the correct time slot for the visit, which means things are missed.
Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available.
I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022.
Today my Mum has been assigned a new care company, much to my relief.
I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

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Review of

Fosse Healthcare - Mansfield

from J S (Daughter of Client) published on 18 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have tried asking for help, made a formal complaint.
Unfortunately from the date the formal complaint was made, critical times have since been missed over 10 times which is distressing not only in terms of her needing medication at 4 hourly intervals but since her severe stroke patient can no longer
stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating.
I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company.
Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation.
OT has contacted the branch manager weeks ago and had no reply regarding call times.
Family notes are left unanswered.

Reply from Luke Wheatley, Marketing Manager at Fosse Healthcare - Mansfield

I’m so sorry to hear about the issues you’ve been facing with our service. Rest assured we are committed to providing the best possible care for our clients so to hear we have fallen below these standards due to staff shortages is incredibly disappointing.
We understand how difficult this must have been for you and your mum and we profusely apologise if you have felt let down by our services in recent times; the concerns you have raised are not something we take lightly and a full internal investigation is currently being undertaken. Necessary actions will be put in place to ensure that you are not faced with long delays or other extenuating circumstances in the future.
Kind Regards, Fosse Healthcare.


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Review of

Fosse Healthcare - Mansfield

from Ann C (Wife of Client) published on 8 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During this past month, we have received a lot of new carers that haven’t been adequately trained to care for my husband who has hoist led care. The understanding of basic care is lacking, and on one occasion I was told that they did not have time to wash my husband.
The times of the scheduled calls,
particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.

Reply from Collette Compton, Marketing Manager at Fosse Healthcare - Mansfield

Thank you for your feedback. I have looked into this for you and our Branch Manager has been in touch since to discuss this in person, however, I would still like to address your concern regarding staff training.
Our care staff are all fully trained in-house by an excellent team of trainers and are given plenty of opportunity and support to be able to let us know if they are not quite ready to perform certain care tasks. However, I have since raised this review with our Training Manager to be investigated further, so we can ensure our staff are 100% confident in their capabilities before being sent on calls.
Please do continue to get in touch with us if you have any concerns. We wish yourself and your husband all the best.


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Review of

Fosse Healthcare - Mansfield

from Julie A (Daughter of Client) published on 14 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.

Reply from Collette Compton at Fosse Healthcare - Mansfield

Hi Julie, thank you so much for your wonderful review. I will pass your review along to our Home Care team now so the carers can see your feedback too. Regards.


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Awards / Recognitions (0)

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