Home Care Providers Owned by Fosse Healthcare Ltd in Nottinghamshire

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Fosse Healthcare Ltd Locations in Nottinghamshire (3)

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3 Home Care Providers owned by Fosse Healthcare Ltd in Nottinghamshire

Other Home Care Provider Groups you may be interested in:

Alcedo Care North Yorkshire
Alcedo Care
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Fosse Healthcare Ltd Reviews in Nottinghamshire (7)

Reviews Posted for members of Fosse Healthcare Ltd.
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Review of Fosse Healthcare - Mansfield from Deborah M N (Client / Service User) published on 7 May 2025 Submitted via Website
Overall Experience
Problems with this company start with the manager, poor communication & terrible management. The way the rotas are organised is a mess , staff treated atrociously. Heard office staff screaming at carers whilst here to take more care calls. Repeatedly had calls at 12 pm then none until after 7pm, then wanted to put me to bed with tea thus saving them a night call, forcing me to spend over 12 hours in bed without help. When I refused, I was told I was being 'difficult' and that I would lose the care package
Different carers all the time as, not surprisingly, very high staff turnover, constantly had to explain where things are, what to do. Many carers had very little spoken English so they didn't understand what I meant.

Place was often a in a disgusting mess. No washing done just put in a pile upstairs instead of being put on dryer. Dirty Pots just piled up in sink, ignored dishwasher or couldn't work it. Outer door left open all night after one of them went to vape.

Reply from Luke Wheatley, Marketing Manager at Fosse Healthcare - Mansfield

Thank you for your feedback. We're sorry to hear your experience left you feeling disappointed. This is not reflective of the high standard of care and communication we strive to provide, and we take your concerns seriously. While occasional rota challenges can occur, we understand how important...  

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Review of Fosse Healthcare - Mansfield from J P (Daughter of Client) published on 14 June 2024 Submitted via Website
Overall Experience

Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

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Review of Fosse Healthcare - Mansfield from Tina G (Daughter of Client) published on 3 April 2023 Submitted via Website
Overall Experience
Started care Wednesday 22nd with mum, Saturday 25th sat with her waiting for staff, should have been here 11.45am call, it is now 1.10pm, after 2 phone calls and still no one is here.
Care in the community doesn't exist.

I'm so so sad.

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Review of Fosse Healthcare - Mansfield from P B (Daughter of Client) published on 11 August 2022 Submitted via Website
Overall Experience
First of all, I would like to commend the carers who have supported my Mum whilst under the care Fosse Healthcare. Unfortunately, what lets the dedicated carers down is the management and support team back in the office. The carers visiting Mum have been sent in all directions often not being allocated the correct time slot for the visit, which means things are missed.
Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available.
I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022.
Today my Mum has been assigned a new care company, much to my relief.

I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

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Review of Fosse Healthcare - Mansfield from J S (Daughter of Client) published on 18 July 2022 Submitted via Website
Overall Experience
I have tried asking for help, made a formal complaint.
Unfortunately from the date the formal complaint was made, critical times have since been missed over 10 times which is distressing not only in terms of her needing medication at 4 hourly intervals but since her severe stroke patient can no longer stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating.
I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company.
Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation.
OT has contacted the branch manager weeks ago and had no reply regarding call times.

Family notes are left unanswered.

Reply from Luke Wheatley, Marketing Manager at Fosse Healthcare - Mansfield
I’m so sorry to hear about the issues you’ve been facing with our service. Rest assured we are committed to providing the best possible care for our clients so to hear we have fallen below these standards due to staff shortages is incredibly disappointing.

We understand how difficult this must...  

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Review of Fosse Healthcare - Mansfield from Ann C (Wife of Client) published on 8 September 2020 Submitted via Website
Overall Experience
During this past month, we have received a lot of new carers that haven’t been adequately trained to care for my husband who has hoist led care. The understanding of basic care is lacking, and on one occasion I was told that they did not have time to wash my husband.

The times of the scheduled calls, particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.

Reply from Collette Compton, Marketing Manager at Fosse Healthcare - Mansfield
Thank you for your feedback. I have looked into this for you and our Branch Manager has been in touch since to discuss this in person, however, I would still like to address your concern regarding staff training.

Our care staff are all fully trained in-house by an excellent team of trainers and...  

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Review of Fosse Healthcare - Mansfield from Julie A (Daughter of Client) published on 14 February 2020 Submitted via Website
Overall Experience

We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.

Reply from Collette Compton, at Fosse Healthcare - Mansfield

Hi Julie, thank you so much for your wonderful review. I will pass your review along to our Home Care team now so the carers can see your feedback too. Regards.

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