Home Care Providers Owned by Fosse Healthcare Ltd in Nottinghamshire

wanted to put me to bed with tea thus saving them a night call, forcing me to spend over 12 hours in bed without help. When I refused, I was told I was being 'difficult' and that I would lose the care package
Different carers all the time as, not surprisingly, very high staff turnover, constantly had to explain where things are, what to do. Many carers had very little spoken English so they didn't understand what I meant.
Place was often a in a disgusting mess. No washing done just put in a pile upstairs instead of being put on dryer. Dirty Pots just piled up in sink, ignored dishwasher or couldn't work it. Outer door left open all night after one of them went to vape.

many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

the correct time slot for the visit, which means things are missed.
Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available.
I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022.
Today my Mum has been assigned a new care company, much to my relief.
I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating.
I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company.
Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation.
OT has contacted the branch manager weeks ago and had no reply regarding call times.
Family notes are left unanswered.

particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.