My Homecare in Derbyshire | 1 Home Care

Review of My Homecare Derby from Terence C (Client / Service User) published on 23 October 2026 Submitted via Website•

Overall Experience

Fantastic care if I could give 10 stars I would but they have my vote all of em are absolutely brilliant I can be a bit of a pain being harsh if they don't do something how I like it but they treat me with the upmost respect the only issue is not with any of the care it's the stupid post code for my address is is not good for any newcomers I think it would be good if they drive is to follow a regular carer if anyone asked me what home care is like I would give the biggest thumbs up and they are superlative second to none xx

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↩Reply from Dianne Williams, Managing Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from Jean G (Client / Service User) published on 21 October 2026 Submitted via Website•

Overall Experience

Initially an excellent service seeing the same staff on a regular rotation. All those staff were obviously trained in personal care and medication
Unfortunately in recent months this has not been the case

Staff obviously not briefed on what they are seeing me for and on occasion have terrified me when they handle meds. I realise they are not nurses and have no training as such, but they must be shown how to read and understand before issuing meds to clients. On several occasions I have been offered 10 times the dosage of a liquid medication which luckily I am aware of and corrected. On another occasion after arriving at 5pm for teatime dosage the carer then returned 1.5hrs later to do bedtime! Controlled medication cannot obviously be given in this way. Since then there is obviously a shortage in staff as I see someone different on nearly every visit. Staff arrive don't bother introducing themselves, do meds and leave. Very poor at the moment people, sorry.

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↩Reply from Dianne Williams, Managing Director at My Homecare Derby

Thank you for taking the time to review My Homecare Derby. However, we feel that we must address some concerning issues regarding the review that has been left. We are saddened that the concerns expressed in the review have ever been raised with the company. We have not received any communication... Read more

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Review of My Homecare Derby from Christopher S (Husband of Client) published on 20 October 2026 Submitted via Postal Review Card•

Overall Experience

Jean gets on well with all the staff, and they take great care of Jean. The staff are very hardworking carers, which we appreciate very much.

Thank you.

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↩Reply from Dianne Williams, Managing Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from J W (Daughter of Client) published on 7 April 2025 Submitted via Website•

Overall Experience

The carers that came I cannot fault there all lovely it was only time issues that I could not cope with. They did everything that was needed. It must be difficult when they first come as they are not aware of where things are but they soon get use to it and have been very kind to my mum.

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Review of My Homecare Derby from C S (Client / Service User) published on 21 March 2025 Submitted via Website•

Overall Experience

On the whole very good. One of the best things is that most of the caters will acknowledge and engage in conversation with me too. The worst thing is not knowing for certain what time the carer will turn up and need getting ready for bed before I need to go to bed.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from Martin S (Son of Client) published on 20 March 2025 Submitted via Website•

Overall Experience

Carers always very polite and helpful.
Nothing is a problem to them.
They always phone us if they suspect dad has a problem with anything and never just leave him.

Always a pleasure to see them when I visit Dad.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from M S (Sister of Client) published on 19 March 2025 Submitted via Website•

Overall Experience

Thank You to the team at Homecare for all the help they give to my brother every day.
Without your help and dedication we would not be able to manage and your care is invaluable to the family.

Thank You once again.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from Pat M (Wife of Client) published on 19 March 2025 Submitted via Website•

Overall Experience

All ok , they do what is necessary and essential in a confident manner.most of the time they are happy and jolly , they do their best to please the patient .

Occasionally we have had to pull them up but they make sure they rectify it correctly afterwards

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from L P (Client / Service User) published on 15 May 2024 Submitted via Website•

Overall Experience

Everybody, that is all the carers that has been coming has been nice. I am very satisfied with the care the carers are giving me and again can you please let me have the rota of the carers that come every day and the time they are coming? Thanks.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from Kathleen S (Client / Service User) published on 17 April 2024 Submitted via Website•

Overall Experience

Highly satisfied with the care provided. The carers supplied are very professional in their approach to administrating my needs. Cannot praise them enough for services rendered. I would recommend your company to anyone.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from N D (Son of Client) published on 9 April 2024 Submitted via Website•

Overall Experience

Outstanding care company above the rest. Trained and experienced staff. Arrived safely and in reasonable time. Carry out correct important personal care. Good Communication skills. All PPE is applied when needed. Apply correct creams, bathing, and dressing. Moving and handling are carried out in a safe environment with reasonable notice. Regularly commodified and prompted. Personal care and dignity always polite and respectful of family and friends. I would certainly recommend these carers to anyone who is in need of a care package for their friends and family. These are genuine carers, not a silhouette company which unfortunately are out there. Very happy with my homecare derby. Thank you. Looking forward to the rest of my mum's care.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from B R (Daughter of Client) published on 3 April 2024 Submitted via Website•

Overall Experience

Your care and support are helping my mum to have her wish of staying at home in her later life.

The carers are very kind and helpful and always attend every planned visit. They take time to get to know her so they can make her care personal.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from Neil R (Son of Client) published on 26 March 2024 Submitted via Website•

Overall Experience

The team from My Homecare Derby provide a best in class service for my mother, who after a fall, finds it difficult to shower and dress herself. Two daily calls, one in the morning and another in the evening, enable her to continue living in her own home and provide frequent contact for her. The carers always have a chat and help to keep her spirits up. The app is a great communication tool as I live abroad.

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↩Reply from Diann, Administrative Officer at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from J C (Daughter of Client) published on 21 March 2024 Submitted via Website•

Overall Experience

My Homecare have been looking after our elderly parents who both have dementia for about the last 5 months. Mum and Dad are cared for by the same few regular carers at the same times each day. It’s something which we thought was really important to enable them to build relationships and routines and feel comfortable with receiving care from people outside of our family in their own home.

Everyone we have had contact with at My Homecare have been lovely, from the office staff who answer and quickly deal with day-to-day queries over the phone and by text, the extremely knowledgeable lady who completes the care plan with us, the very helpful people in finance, who I’ve spoken to a lot, and most of all the carers themselves who arrive at every call with a smile in their face and make it possible for Mum and Dad to continue to live safely and comfortably at home. Thank you!

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from S C (Daughter of Client) published on 15 March 2024 Submitted via Website•

Overall Experience

The carers that have visited my dad have been kind caring and thoughtful towards him. They have remained professional at all times. I cannot fault the carers who visit dad. The carers are kind and thoughtful towards dad at all times. They will contact me or my sister should they have any concerns.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from Claire H (Daughter of Client) published on 15 March 2024 Submitted via Website•

Overall Experience

The care that my dad has received has been excellent. The staff are really happy and friendly. He has always been cared for at regular times each day. I don’t know what we would do without them. My dad always looks forward to his carers arriving.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from Judith T (Daughter of Client) published on 13 March 2024 Submitted via Website•

Overall Experience

My mother has been receiving care four times a day for over three and a half years. Over this period I have been impressed by the caring yet professional attitude of the staff. They have always treated Mum with sensitivity, empathy, and compassion. They have proved indispensable and have allowed my mum to continue to live in her own home. Both Mum and myself are extremely grateful and appreciative.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us. We look forward to speaking with you soon.

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Review of My Homecare Derby from S W (Daughter of Client) published on 13 March 2024 Submitted via Website•

Overall Experience

Very pleased with professional attitude and careful handling of my mother. Any concerns are reported back to me which is appreciated. Company easy to access by phone and email. Staff very helpful and knowledgeable.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from Ashley W (Son of Client) published on 13 March 2024 Submitted via Website•

Overall Experience

Good and thorough service so far. Reliable and very friendly staff. Respectful to my dad’s needs and requirements. Nothing has been too much trouble to date. Having discussed my dad’s conditions at the start, the staff have been careful with how they have dealt with him, and always treated him with kindness, dignity and respect. Only one issue with early arrivals for the evening appointment well before the allotted time, but having spoken to the office, they have listened and has now been sorted satisfactorily.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.

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Review of My Homecare Derby from Helen D (Daughter of Client) published on 13 March 2024 Submitted via Website•

Overall Experience

Top-class service. Every carer goes above and beyond for my mum.
I can rest easy knowing that Mum is happy and well cared for and has had her daily medications.

I can’t thank you enough for giving me and Mum peace of mind.

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↩Reply from Dianne Williams, Director at My Homecare Derby

Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.

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No Rating

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