Which Wisteria Care Agencies have the highest review score?

Wisteria Care (Gillingham) & Wisteria Care (Yeovil) have the highest review score.

Wisteria Care | 2 Home Care Providers

Review of
Wisteria Care (Gillingham)
from K W (Granddaughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience

When my grandmother had a fall and broke her wrist, the staff were very helpful to her, ensuring she had everything she needed before they left, I couldn't have asked for a better short-term service for my 93-year-old grandmother, they supported and encouraged her to be independent until she was once

again able to look after herself. Thank you to the team for being so lovely and caring towards my grandmother.

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Management

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Value for Money

Review of
Wisteria Care (Gillingham)
from Anne M (Wife of Client) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very kind and caring!

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Review of
Wisteria Care (Yeovil)
from T D (Granddaughter of Client) published on 11 January 2023

Submitted via Website • Report

Overall Experience

Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible.
We have complained over and over that you come too early as my gran is a night owl.
All we request in the morning/midday is a sandwich

and a pad change.
But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping.
A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.

Reply from Wendy Beaton, Admin at Wisteria Care (Yeovil)

Thank you for your kind comment regarding some of our carers being amazing, however we are disappointed that you also feel that some of our carers are terrible. We are extremely proud of the work that they do supporting our clients in the community. We do understand there have been issues with the timings of calls for your grandmother. These have been looked at by the coordinators and now hopefully have been rectified. We do appreciate all feedback and aim to find a solution for any issues that may arise. Please do feel free to contact us directly if you have any further concerns.

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Review of
Wisteria Care (Yeovil)
from Theresa L (Daughter of Client) published on 7 September 2022

Submitted via Website • Report

Overall Experience

To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that

she is as comfortable as she can be.
Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package.
The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.

Reply from Michelle Carey, Manager at Wisteria Care (Yeovil)

The Manager and office staff have been subject to verbal assaults on the phone and via text message, being shouted and sworn at by the client’s daughter. A meeting was scheduled with the Manager and Social Services and the daughter to try and resolve the situation however both were asked to leave the client’s house by the daughter due to her unrealistic expectations regarding timings of care calls.
Care staff have also been subject to constant verbal abuse from the daughter even though it was agreed that the daughter would stay in her room when the carers attended, carers have refused to return to the property therefore we have had to give the required 28 days’ notice to cancel the care package as we are no longer able to cover the visits.

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Review of
Wisteria Care (Gillingham)
from R J (Daughter of Client) published on 24 February 2022

Submitted via Website • Report

Overall Experience

Initially, all was fine with the company. Carers pushed for time due to ridiculous rotas. Some carers not wearing the appropriate uniform. Numerous calls to management with concerns were pointless as not acted on. Management said if the client deteriorates no problem, not the case, the client was dropped

last minute on a Friday night without the client's knowledge, who was end of life!
Complete lack of care and compassion by the office.

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Review of
Wisteria Care (Gillingham)
from M N (Son of Client) assisted by family/friend published on 22 April 2021

Submitted via Postal Card • Report

Overall Experience

Very good staff.
A professional company.

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Review of
Wisteria Care (Gillingham)
from Janet H (Client) assisted by family/friend published on 10 April 2021

Submitted via Postal Card • Report

Overall Experience

I am satisfied with the service I receive, although some are more attentive than others.

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Review of
Wisteria Care (Gillingham)
from J L (Daughter of Client) published on 16 March 2021

Submitted via Website • Report

Overall Experience

While individual carers working for Wisteria were fantastic, overall the experience of working with the agency was stressful. One major concern was timekeeping. Carers were often very late for scheduled slots. The individuals concerned were very apologetic but explained they had sometimes been scheduled

to be at three separate addresses at the same time. One carer told us she had 27 clients to visit that day - an insane number for any individual to undertake and ensuring each visit would be necessarily shorter than required. Most worryingly, one told us they had been specifically told not to tell clients about being booked to be in more than one place at one time, so, in essence, to lie. These issues of scheduling were articulated by more than one carer, so it was not one person with an axe to grind against their employer. As said, individual carers were often great, but hard-pressed to do their jobs given the way they were poorly managed.

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Review of
Wisteria Care (Gillingham)
from Tony C (Client) published on 2 March 2020

Submitted via Website • Report

Overall Experience

A highly recommended care service. The staff are professional and genuinely caring. Very accommodating of your needs and wishes.

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Review of
Wisteria Care (Gillingham)
from L S (Niece of Client) published on 14 February 2018

Submitted via Website • Report

Overall Experience

A fabulous team of care workers who cannot do enough to help.
Extra visits put in place when needed for additional help. Great service.

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Review of
Wisteria Care (Gillingham)
from A W (Client) assisted by family/friend published on 7 December 2017

Submitted via Postal Card • Report

Overall Experience

The carers only stay for 15 mins, which is not long enough to do the necessary work. (This time is instructions from their office). DCC pays for 30mins.

There are always dirty crockery in the kitchen.

The level of care is minimal. Very poor value for money and is barely able to provide basic human

needs.

Reply from Mrs S Wortley, Registered Manager at Wisteria Care (Gillingham)

Care Package is commissioned by DCC for 2 x 15 minutes for meal preperation and there is no time allowed for domestic tasks such as washing up. Any issues about length of time of visits should be taken up with DCC. Decisions about the level of care are made by the Social Worker/Care Manager and they instruct Wisteria Care as to what tasks are to be undertaken, therefore management of the care package and value for money are related to DCC not Wisteria Care.

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Home Care Providers Owned by Wisteria Care

Wisteria Care Locations (2)

Wisteria Care Reviews (11)

Reviews Posted for members of Wisteria Care

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Wisteria Care (Yeovil)

Wisteria Care (Yeovil)

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Wisteria Care (Gillingham)

Awards / Recognitions (0)

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