Home Care Provider Owned by Wisteria Care in Dorset

  • Home Care Provider Owned by Wisteria Care in Dorset

Wisteria Care Locations in Dorset (1)

 

1 Home Care Provider owned by Wisteria Care in Dorset

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Wisteria Care (Gillingham)

Middlefield House, Marlott Road, Gillingham SP8 4FA 

7.5 9 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Wisteria Care Reviews in Dorset (9)

Reviews Posted for members of Wisteria Care

Overall Experience

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Date Published

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Review of

Wisteria Care (Gillingham)

from K W (Granddaughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my grandmother had a fall and broke her wrist, the staff were very helpful to her, ensuring she had everything she needed before they left, I couldn't have asked for a better short-term service for my 93-year-old grandmother, they supported and encouraged her to be independent until she was once
again able to look after herself. Thank you to the team for being so lovely and caring towards my grandmother.

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Value for Money

Review of

Wisteria Care (Gillingham)

from Anne M (Wife of Client) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and caring!

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Treated with Dignity

Value for Money

Review of

Wisteria Care (Gillingham)

from R J (Daughter of Client) published on 24 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially, all was fine with the company. Carers pushed for time due to ridiculous rotas. Some carers not wearing the appropriate uniform. Numerous calls to management with concerns were pointless as not acted on. Management said if the client deteriorates no problem, not the case, the client was dropped
last minute on a Friday night without the client's knowledge, who was end of life!
Complete lack of care and compassion by the office.

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Review of

Wisteria Care (Gillingham)

from M N (Son of Client) assisted by family/friend published on 22 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff.
A professional company.

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Treated with Dignity

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Review of

Wisteria Care (Gillingham)

from Janet H (Client) assisted by family/friend published on 10 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the service I receive, although some are more attentive than others.

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Review of

Wisteria Care (Gillingham)

from J L (Daughter of Client) published on 16 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

While individual carers working for Wisteria were fantastic, overall the experience of working with the agency was stressful. One major concern was timekeeping. Carers were often very late for scheduled slots. The individuals concerned were very apologetic but explained they had sometimes been scheduled
to be at three separate addresses at the same time. One carer told us she had 27 clients to visit that day - an insane number for any individual to undertake and ensuring each visit would be necessarily shorter than required. Most worryingly, one told us they had been specifically told not to tell clients about being booked to be in more than one place at one time, so, in essence, to lie. These issues of scheduling were articulated by more than one carer, so it was not one person with an axe to grind against their employer. As said, individual carers were often great, but hard-pressed to do their jobs given the way they were poorly managed.

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Value for Money

Review of

Wisteria Care (Gillingham)

from Tony C (Client) published on 2 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly recommended care service. The staff are professional and genuinely caring. Very accommodating of your needs and wishes.

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Review of

Wisteria Care (Gillingham)

from L S (Niece of Client) published on 14 February 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous team of care workers who cannot do enough to help.
Extra visits put in place when needed for additional help. Great service.

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Review of

Wisteria Care (Gillingham)

from A W (Client) assisted by family/friend published on 7 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers only stay for 15 mins, which is not long enough to do the necessary work. (This time is instructions from their office). DCC pays for 30mins.


There are always dirty crockery in the kitchen.


The level of care is minimal. Very poor value for money and is barely able to provide basic human

needs.

Reply from Mrs S Wortley, Registered Manager at Wisteria Care (Gillingham)

Care Package is commissioned by DCC for 2 x 15 minutes for meal preperation and there is no time allowed for domestic tasks such as washing up. Any issues about length of time of visits should be taken up with DCC. Decisions about the level of care are made by the Social Worker/Care Manager and they instruct Wisteria Care as to what tasks are to be undertaken, therefore management of the care package and value for money are related to DCC not Wisteria Care.


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Awards / Recognitions (0)

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