Home Care Provider Owned by Alcedo Care in Denbighshire

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Alcedo Care in Denbighshire

Only the locations & reviews in Denbighshire for Alcedo Care are showing below.

View the details of all 20 locations (with 483 reviews) owned by Alcedo Care

Alcedo Care Locations in Denbighshire (1)

 

1 Home Care Provider owned by Alcedo Care in Denbighshire

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Alcedo Care North Wales

90 Bowen Court, St Asaph Business Park, St Asaph LL17 0JE 

9.3 10 reviews
"I find the carers that we have had from Alcedo Care very kind to my husband when looking after him and very helpful to me too.…"   Read all 10 reviews

Alcedo Care North Wales strives to enrich lives and support independence, providing a range of services to enable people in the community to remain comfortably in their own homes. All staff have been through a rigorous selection process to ensure… Read more about Alcedo Care North Wales

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Alcedo Care Reviews in Denbighshire (10)

9.8
Alcedo Care has a Group Review Score of 9.8 (9.769) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alcedo Care must have a Review Score.

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Review of

Alcedo Care North Wales

from D J (Mother of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely terrible experience with St Asaph office. My daughter is severely disabled with complex needs. I am a single mum to her. Alcedo were given her contract of care 28hrs per week by Continuing Health Care. We had problem after problem. Absolutely no consistency which is what my daughter required.
They said they could deliver what was required by my daughter and Continuing Health but it became very apparent very quickly they couldn't. In my experience Alcedo are very money driven, we experienced no person centered care or consideration, if you or your loved one need consistency then steer clear! They change staff at the very last minute without notice. It is a shame it is ran this way because the actual carers are lovely and are trying their best, the problems lie within the management and logistics. My star ratings are based on management and logistics and not on actual care staff.

Reply from Claire Culshaw, Registered Manager at Alcedo Care North Wales

Our carers are indeed lovely and we would disagree with your review as our carers do deliver excellent person centred care. This must be true as you asked some of our care staff to work for you directly. Continuity of staff on the package was 90% at the time the service was ended by yourself, but as approval of new staff by yourself on the package had proved problematic we could not therefore build up a staff team and cover the full package, this also meant sickness cover was very hard. The breaching of professional boundaries between yourself and the carers, ultimately offering to employ them direct led to difficulties and we completely understand it is sometimes difficult to respect or understand the need for these boundaries. We did try to restore the service after this issue however it was your decision to serve notice, a decision we obviously respected. In light of this we believe this is not actually an objective review of our care service.


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Review of

Alcedo Care North Wales

from Cheryl S (Client) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely.

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Review of

Alcedo Care North Wales

from Anne R (Wife of Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not looking forward to having carers but we are so pleased that the girls have been great and talk and chat with my husband when they are looking after him. They shower and dress him every day and bring him through for his breakfast. They are so kind and thoughtful and always on time.

Reply from Sara Mckie, Registered Manager at Alcedo Care North Wales

Dear Anne, we are pleased to hear that you are happy with the care and support that we provide. It is a pleasure to work with your husband.


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Review of

Alcedo Care North Wales

from Christine R (Wife of Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers that we have had from Alcedo Care very kind to my husband when looking after him and very helpful to me too.

Reply from Sara Mckie, Registered Manager at Alcedo Care North Wales

Thank you for your review, it is a pleasure to provide care and support to you and your husband.


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Review of

Alcedo Care North Wales

from Chris W (Client) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service overall, friendly staff.
Have made it much easier leaving hospital and carrying on with day-to-day life.

Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales

Thank you for your review. It has been a pleasure to be able to support you to remain independent.


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Review of

Alcedo Care North Wales

from Jamie B (Daughter of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had care for my mum who just needed some support following a hospital procedure. The girls who visited made my mum and me feel comfortable. My mum can now live without support thanks to the team at Alcedo.

Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales

Thank you for your review. It was a pleasure to support your mum and we are glad she is doing well. I will pass on the feedback to the staff team.


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Review of

Alcedo Care North Wales

from B G (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well from the moment I met the staff and carers. With respect and kindness.

Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales

Thank you for your review, I have passed your kind words onto the staff team and we look forward to continuing to support you.


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Review of

Alcedo Care North Wales

from T H (Son of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was the first client of Alcedo Care in North Wales from February 2023 until her passing in March 2024.
I cannot speak highly enough of the excellent care and attention that she received twice daily
She looked forward to having regular chats with all of the carers.
She never wanted to go into
a care home and Alcedo Care provided the excellent care she needed to remain in her own home.
I would like to thank all carers for their hard work and all office staff for their professionalism.

Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales

Thank you for your kind words. It was an absolute pleasure to support your mum and wish you the very best in the future. I will pass the feedback on to the team.


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Review of

Alcedo Care North Wales

from J W (Mother of Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care was ok to start off with, then we had to have a care staff change, but she was *really really* good with him, so we were very happy.
It took me a while to get used to the calendar, and there were a few drastic changes we weren't made aware of till it changed on the calendar. This was despite the
fact I was phoning regularly. The staff member herself was impeccable. I was told I should be checking the schedule myself, but I would do this and then it would change. Sometimes on the actual day itself!
It's impossible to constantly check the schedule, in case it's been changed.
I tried to call several times when the staff member turned up on a day we weren't expecting her, but there was no answer. When I did call, I was told they would try and put her in for a different day that week.
When I called back a few days later, I was told by someone else that we had lost that session because I hadn't checked the schedule properly!

Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales

Thank you for the kind words regarding the staff and the care that was delivered by the staff members. I will pass this on to the team. We do have a family access which allows the family to see which staff member is attending. We also make our customers aware of any emergency changes that have occurred.


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Review of

Alcedo Care North Wales

from G D (Client) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers. They respect me all the time. Name badges would the good.

Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales

Thank you very much for your review and I will pass it over to the staff team who support. Our carers do wear name badges and we will look into making the text bigger.


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Awards / Recognitions (5)

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