Home Care Provider Owned by Alcedo Care in Denbighshire

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This morning she was a godsend- thank you

They said they could deliver what was required by my daughter and Continuing Health but it became very apparent very quickly they couldn't. In my experience Alcedo are very money driven, we experienced no person centered care or consideration, if you or your loved one need consistency then steer clear! They change staff at the very last minute without notice. It is a shame it is ran this way because the actual carers are lovely and are trying their best, the problems lie within the management and logistics. My star ratings are based on management and logistics and not on actual care staff.

a care home and Alcedo Care provided the excellent care she needed to remain in her own home.
I would like to thank all carers for their hard work and all office staff for their professionalism.

fact I was phoning regularly. The staff member herself was impeccable. I was told I should be checking the schedule myself, but I would do this and then it would change. Sometimes on the actual day itself!
It's impossible to constantly check the schedule, in case it's been changed.
I tried to call several times when the staff member turned up on a day we weren't expecting her, but there was no answer. When I did call, I was told they would try and put her in for a different day that week.
When I called back a few days later, I was told by someone else that we had lost that session because I hadn't checked the schedule properly!