Home Care Providers Owned by Meridian Health and Social Care Ltd in Lancashire

I would whole heartly recommended them to anyone

Her carer was incapable of lifting her out of her commode (a very old, very frail woman) and on numerous occasions her kitchen has been left in a mess, she hasn't been properly fed, and has been left to lie in her own excrement. I am appalled. And if I am able to afford a solicitor, will be pressing charges.

Stay away from this establishment. Poor quality of care service. Take on more clientele than they can provide a dignified care service. Carers are always on a run and put pressure on the elderly to get on with things, so they can attend to others. Time management is appalling, or shall I say no time they would come. When asking for an explanation, you would never get a straight answer. Team leaders lack of management capability instead of listening to concerns and considering steps to resolve, get defensive, and instead of taking things on board they could improve on, it felt like things have fallen on deaf ears. Staff frequently changing, cannot build a rapport with clients, and lack capability, training, and no empathy for others. I would highly recommend another care provider, any other instead of Meridian. Social Services should remove or cancel their license to continue providing the care service, we had a bad experience, so warring others to stay away from them.

I would not recommend this company to anyone, ever. They will not help you if you make a complaint about one of their carers. Instead, the managers will serve you with a notice of termination of your care package. The managers are rubbish, but the normal carers are excellent, except one, who I banished from the house. But instead of finding us another carer to replace this one who is banned permanently, with another driver just for 30 minutes every morning at 07:00 am until 07:30 am, they served us with a notice to find another care provider. They do not have loyalty to service users, and they don't appear to respect our wishes.