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Home Care Provider Owned by CareYourWay in Norfolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by CareYourWay in Norfolk

Only the locations & reviews in Norfolk for CareYourWay are showing below.

View the details of all 10 locations (with 200 reviews) owned by CareYourWay

CareYourWay Locations in Norfolk (1)

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1 Home Care Provider owned by CareYourWay in Norfolk
CareYourWay Norwich

Office 11, Oak Lodge Business Centre, School Lane, Norwich NR9 3LB 

9.5 5 reviews
"Everyone very good, pleasant and helpful. Always on time. I am very happy with everyone I have seen. Please excuse writing.…"   Read all 5 reviews

CareYourWay Norwich is run by a dedicated and passionate team striving to enable individuals to live happy and fulfilled lives in their own homes, empowering them to choose every aspect of their care and giving their families peace of mind. The team… Read more about CareYourWay Norwich

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

CareYourWay Reviews in Norfolk (5)

9.6

CareYourWay has a Group Review Score of 9.6 (9.599) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to CareYourWay must have a Review Score.

Overall Experience
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Reviewer Connection to CareYourWay
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Review of

CareYourWay Norwich

from Heather F (Client) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone very good, pleasant and helpful. Always on time. I am very happy with everyone I have seen. Please excuse writing.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Norwich

Thank you so much for your wonderful review. It is our pleasure to provide the care that we do.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

CareYourWay Norwich

from M G (Son of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my delight at the way the manager and her team have embraced the needs of my elderly father (95), who lives on his own, is still mobile and "with it", but desperately needed some companionship and help in the house to do things he just can't do / forgets to do or doesn't see.
The family all live a long way away, but the daily visits from the manager and her team, even in the last 4 weeks since he accepted he needed some help have been noticeable in his conversations and I think he genuinely looks forward to them coming. The house is cleaner and tidier, but they take a lot of care not to disturb too many things or his various routines.


The reporting on a daily basis is great to see and read about and we are all very happy with the service, attention to detail and way in which they have all really tried to understand how he works and fit in around things.


Having a daily visit to take him shopping means he can let go of his car (!) which is a great way to still get out.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Norwich

Thank you for your wonderful review - it is both humbling and extraordinary to read. Thank you for your very kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

CareYourWay Norwich

from Giles S (Son of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents, as well my family and I, went to stay with my brother-in-law in Norfolk for a week over Christmas. My father is 93 and has Parkinson's so I was keen to have some care support in the morning and evening (which is what he has at home in Sussex). The manager was extremely professional in responding
to my enquiry and ensuring that the engagement was properly set up - always very responsive and open. She and another member of staff provided the support over the holiday period and were great in person - again professional and very approachable. Both my parents were very positive about the care provided to my father and enjoyed talking to them both. This has not been the case with some other carers! Thanks to both of you for making our Christmas such a success and going above and beyond at the expense of your own Christmases.
Reply from Sue Fear, Director at CareYourWay Norwich

Thank you so much for your very lovely review. It makes it all so worthwhile knowing you and your parents were happy with our service. We really enjoyed meeting you all and it was an absolute privilege supporting you all at such a special time. I hope we will see you again!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

CareYourWay Norwich

from Judy T (Wife of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with CareYourWay Norwich. We have been using them for several weeks now and have the same carer who arrives promptly at the pre-arranged time and who is very patient and calm. I feel quite happy to leave my hubby in her care and he is very comfortable with her, even when she is providing
personal care.
Having this care enables me to have a few hours to myself and this helps my mental and physical health. It also allows my husband to attend an exercise class and his carer can help him get the most from the class.
Reply from Sue Fear, Director at CareYourWay Norwich

Thank you so much for the lovely review. It means such a lot to us that you are happy with our care. It's an absolute privilege to help support you both.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

CareYourWay Norwich

from Sarah T (Niece of Client) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first contact with the manager at Care Your Way Norwich Branch, we have been so impressed. I experienced great relief from talking with someone with such depth of insight and understanding. We were initially enquiring about companionship care but with the full awareness that we may need
to progress to higher care needs in the future and were so pleased that this could be through the same provider.
The manager has been professional and efficient and her communications are speedy. My relative has been dealt with in a warm, caring and compassionate way - it has improved their mental health and wellbeing enormously and they are being gently introduced to the possibility of further care without fearing the loss of independence.
I would not hesitate to recommend - the whole family are very happy with the service we have experienced and the high level of care given.
Reply from Sue Fear, Director at CareYourWay Norwich

Thank you so much for your lovely review. We feel very privileged to be able to support your family member. We love visiting and to hear that our visits are so appreciated is very gratifying.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (4)

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