What Type of Services does Clifton Care offer?

Clifton Care, 1 Pembroke Road, Clifton, Bristol BS8 3AU

Clifton Care

1 Pembroke Road, Clifton, Bristol BS8 3AU

1 Review

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Review from Chris H (Son of Client) published on 30 June 2016
Submitted via Website • Report

Overall Experience

Be extremely careful if you select this company as a supplier of carers to the ones you love. Although the carers themselves seem good and caring and have established a good rapport with my mother, dealing with the management is a completely different experience. There is no formal logging of the actual

time that carers arrive and depart, and no procedure to make a note of what tasks the carer has undertaken for their client while they are with them.

If it wasn't for the good relationship that my mother has formed with her two carers then we would have terminated the use of this care service provider, as dealing with the management has proved all but impossible, with any requests or suggestions likely to be met by the phone being put down on you - so be warned !

Reply from Gill Harris, Manager at Clifton Care

The aim of Clifton Care is to provide the highest level of care to our clients in the most individual and personal manner possible. In this case, we have established a first rate team to look after our client, the reviewer’s mother, helping her to carry out shopping and domestic tasks three times a week. We ensure that the service is provided by two staff members and two staff members only with whom the client feels safe and comfortable and with whom she has an excellent relationship. This is acknowledged by the reviewer. We would do nothing to undermine the high level of service that we provide to the client in any way.

Some weeks ago, the client’s son wrote to us by email praising the care that his mother was receiving from us. He also wrote that we currently had no reporting procedures for logging times for visits nor for reporting the details of the activities that are carried out by our staff members during their visits. We replied to him stating that we did indeed have procedures in place and that there is a Client File kept at his mother’s home which contains the documents necessary to the proper maintenance of the service. Amongst these is a Client File Report Sheet in which the details of the day’s routine are logged by our staff members and in which the times of service delivery should be recorded. We informed the client’s son of this but he maintained that he wished us to implement a new reporting system. We declined to do this for two reasons.

1. Because it is unnecessary. Our existing reporting procedures already fulfil the requirements
2. The implementation of a specific reporting procedure for one client only would unfairly single out those staff members currently providing service to that client when there is no question of any bad practice on their part. Such an action would undermine the good relationship between our staff and our client, the reviewer’s mother, for no reason.

We are a small company that has been providing care in our area for the past 27 years. We pride ourselves on our focus on the individual needs of our clients. We want the best for the reviewer’s mother, our client. We will strive to maintain the standard and the continuity of her care and ensure that it is provided by familiar faces at the correct times and in all cases according to her wishes. We will also strive to improve our relationship with her son, our reviewer, as our interests are the same; the proper care of his mother and the continuity of that care.

Staff