LifeCare Edinburgh

2 Cheyne Street, Edinburgh EH4 1JB
Submit a Review
18 Reviews
  • LifeCare Edinburgh, Edinburgh
Other Home Care Providers you may be interested in:
Missing logo
Home Care Providers belonging to Orion Care (Edinburgh) Ltd
Orion Care (Edinburgh) Ltd
7.8
Member Logo
Home Care Providers belonging to 1st Focus Homecare
1st Focus Homecare
9.9
Show LifeCare Edinburgh on the Map

Care Provided by LifeCare Edinburgh

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • LifeCare (Edinburgh) Ltd
  • Person in charge
  • Margaret Stewart (Chief Executive)

Funding & Fees Guide for LifeCare Edinburgh

  • Prices

  • Outreach - £19.90 per hour, Help at Home - £13.95 per hour
Are you the Owner/Manager of LifeCare Edinburgh? View your Advertising Options

LifeCare Edinburgh Reviews (18)

Over all time LifeCare Edinburgh has 18 reviews.

Overall Experience

  • 12
  • 5
  • 1
  • 0
  • 0

Date Published

18
0
0
0
18

Review from Rosemary M (Wife of Client) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The friendliness of the staff and reliability and concern for the clients.

Reply from Susan Campbell Dargie, Marketing Officer at LifeCare Edinburgh

Thank you for your lovely review. We are so glad that you are happy with the service that you receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A F (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer arrives on time and is well dressed. They will do any jobs that are required and are helpful and courteous. They are of great assistance when going on buses or when just walking any distance.

Reply from Susan Campbell Dargie at LifeCare Edinburgh

Thank you for the review and we are delighted that you are happy with the Outreach service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James M (Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well looked after and cared for. My medical needs are taken care of along with any physical or mental needs. I am also able to talk about any personal problems I may have and get good, sensible advice. All care workers past and present have all been a great help to me in my day to day life.

Reply from Susan Campbell Dargie at LifeCare Edinburgh

Thank you for your lovely review, we are very pleased that you are happy with the service that you receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen H (Brother of Client) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff who attend my brother with dementia, are extremely caring and understanding. We all get on well.

Reply from Susan Campbell Dargie at LifeCare Edinburgh

Thank you very much for the review of our Outreach service. We are delighted that you are happy with the care and support that we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine C (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service (Life Care) was recommended to me by a member of a local carer's group. Life Care has given us peace of mind, allowing our Dad, who has dementia, to be taken out and about while in long-term hospital care.


They contacted me directly to discuss activities and equipment (wheelchair) that

could improve his care. The office staff are prompt and efficient. We are very pleased to have found them.

Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

Many thanks indeed for your review. We are delighted that you are so happy with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My home carer is reliable, punctual and friendly. She is willing to do anything she's asked and doesn't waste time.

Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

We are delighted that you are happy with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katla H (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeCare provides weekly home support for my husband who has vascular dementia.
He tremendously enjoys the time he spends with the carer and benefits from the companionship of someone not in the family.
He is taken for walks and visits to places that interest him and is always treated with great respect.
The
carers have a pro-active approach to communication that is helpful in stimulating dementia sufferers.
I appreciate the strong emphasis on safety and security and have trust in LifeCare staff.

Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

Thank you for your very kind review. We are delighted that you are happy with the service that you receive from us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P M J (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two extremely qualified male carers who cover three days personal care per week.
Both are exactly what you would wish in a carer, very helpful, happy, patient (even when the client is a bit grumpy).
I could not wish for better with these carers.

Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

That is great to know and thank you so much for the lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nan (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used LifeCare Edinburgh and I must say it has helped me a lot. I have one carer who comes to help me five mornings a week. She is good company and assisted me when I shower, keeps my shower, wash hand basin and ME sparkling clean!!


She is a very caring carer.


The staff in the office are

always pleasant when contacted and when I phone to pay my monthly account. They are most helpful and I know them by first names now.


For overall performance, I would certainly recommend LifeCare Edinburgh.


Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

Thank you so much for your lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C J (Husband of Client) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife continues to enjoy the visits of her carers who have become good friends to her and myself. They continue to give her a happy and comfortable start to her day. They have encouraged her to converse more freely and as a result, are improving her dysphasia. They are now a major event in her morning
and an important factor in her recovery.

Reply from Susan Campbell, Marketing Manager at LifeCare Edinburgh

We are delighted that the service is making an important contribution to your wife's recovery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine T (Daughter of Client) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found this agency to be extremely helpful. The staff are very pleasant and support workers always arrive on time. Very pleased with this agency.

Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

Thank you very much for the review. We are delighted that you are happy with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Wife of Client) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the carer for my husband who has PD, with poor balance and speech. The support I needed was respite care for a few hours per week. On making an initial enquiry to LifeCare about the services they provide, an appointment was made to discuss our requirements. It was evident from this meeting that
they knew exactly what was required and that they could provide it.
My husband now has a very experienced caregiver and I can leave home for a few hours knowing that he is in safe hands.
I would highly recommend LifeCare to anyone who is tired of making calls to agencies who arrange to call you or visit you and don't turn up!!!! This does not happen with LifeCare and every member of staff that I've dealt with has been professional and friendly.

Reply from Susan Campbell Dargie, Marketing Manager at LifeCare Edinburgh

Thank you very much for the wonderful review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine T (Client) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a more personable person than my carer and the standard of work is excellent, in short my carer is excellent in every way.

Reply from Susan Campbell Dargie, Marketing and Communications Officer at LifeCare Edinburgh

Thank you very much for the lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James C (Husband of Client) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The work done by the care workers is excellent. However there is a recurring problem with accounts.
Their invoice charges me one month in advance and I always pay in full.
Now there have been time when my wife was is in hospital and I have cancelled the relevant respite care periods, this result in
the invoice I have paid being an overcharge.
The accounts department do not always compensate and I have written to them twice and phoned several times with only partial success.
I am a full time carer for my wife which can be very stressful and I should not have this added problem to contend with.

Reply from Susan Campbell Dargie, Communications Officer at LifeCare Edinburgh

We are sorry to hear of the difficulty you have had recently with the Accounts department. LifeCare are dedicated to making things run as smoothly as possible for all our clients. Please be assured that we hope this issue has now been resolved for you.Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter of Client) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeCare provide excellent support which personally I believe is due in part to the staff who share a very high work ethic and go the extra mile for their clients.
It is assuring that using them to support two elderly parents that they look on their support workers almost as friends which is an additional
bonus of not only providing physical care but delivering a social aspect to the service and ultimately gives the family peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ailsa D (Daughter of Client) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service. My mothers carer is very kind, thoughtful and helpful. A good relationship has developed between her and my mother. Comfortable having my mothers carer in the house.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne (Wife of Client) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer meets my husband at his physio group, brings him home in a taxi and gives him his lunch. They chat, do a jigsaw or watch TV until i get home from my weekly voluntary work shift. This gives us both a break and we appreciate the reliable and responsible care provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John (Client) published on 30 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an elderly client with mobility problems, I have been using the Home Help service provided by Lifecare for the 12 months or so and the fact that I have just taken action to increase my number of monthly hours speaks very positively about the high quality of service provided to me.
The home help
ladies are all extremely friendly and helpful. The scope of work which we discussed and agreed at the beginning of the arrangement is of tremendous practical help to me.
Apart from the actual home help work which is provided, I also enjoy the friendly chatty nature of the ladies who visit.
The Lifecare Home help Department is managed very well and in particular there are no gaps in the service provided to me. I am always fully advised in advance of any changes taking place because of holidays, illness etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 11 Apr 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about LifeCare Edinburgh

What Type of Services does LifeCare Edinburgh offer?

LifeCare Edinburgh offers Home Care.

How many Carers does LifeCare Edinburgh employ?

LifeCare Edinburgh employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact LifeCare Edinburgh to verify any information. View our terms and conditions. LifeCare Edinburgh has a Basic Service – more info.