What Type of Services does Home Instead (Horsham, Haywards Heath & Burgess Hill) offer?

Home Instead (Horsham, Haywards Heath & Burgess Hill) offers Home Care.

How many Carers does Home Instead (Horsham, Haywards Heath & Burgess Hill) employ?

Home Instead (Horsham, Haywards Heath & Burgess Hill) employs 50 carers.

Home Instead (Horsham, Haywards Heath & Burgess Hill), Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham, West Sussex RH12 4QD

Review from J D (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience

From initial contact, the team was highly considerate, efficient & patient.
Flexing as soon as possible in response to additional needs as they arose.
The carers who visited were lovely, very capable & punctual.
As part of a blended family, Mum's partner wasn't easy to manage but the team were

very supportive & helpful.
Would highly recommend to any family considering home care.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for your kind words. Your Mum was a pleasure to support and the communication between yourselves and us worked well! I hope all goes well in the future for all of you.

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Review from Shirley S (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience

My mum has used the services of Home Instead Horsham for several years. We can only speak well of them. Mum has had regular carers and in recent years one particular carer who has been so kind to mum and made her feel really safe and secure in her bungalow. Nothing has ever been too much trouble and

she has definitely gone over and above on one or two occasions when mum has been poorly. The office staff are great too and have always been kind and accommodating to our needs. I would definitely recommend the service provided by Home Instead.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

It has been our absolute pleasure to care for your mum. She is a remarkable lady and so kind. We are lucky to have her!

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Review from S W (Niece of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

Home Instead Horsham have provided care for several years for my uncle. We have been completely happy with their service and care during this time. He has had the same carers and been able to build a good relationship with them. The office staff have always been approachable and taken on board any concerns

as the care has needed changing over the years.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much, we really appreciate your review. We have loved supporting your Uncle and miss him terribly. His Care Professionals and office staff thought very highly of him.

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Review from Georgy H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

Home Instead has been very helpful and supportive for us as a family. They are always very caring and at hand to provide extra help if needed. Nothing is too much trouble.
We are more than happy with the service provided.
Special thanks to two members of staff who always reply to queries quickly

and efficiently.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to submit a review. I am so glad that you are happy with the service. I hope we can continue to support her for a long time coming!

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Review from K D (Daughter-in-law of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience

We had a very positive experience with Home Instead. The assessment was very sensitive and kind to my mother-in-law and the service provided was excellent. The carers who visited my mother-in-law were well chosen and liked and the overall service was very professional. Many thanks for all your help

to the carers and the team.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for your review. We are happy that you were pleased with our service. We thoroughly enjoyed visiting your mother-in-law and she is very much missed by us and the Care Professionals who visited.

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Review from V H (Daughter-in-law of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience

We are so pleased with the help from Home Instead. Very efficient set-up process. Friendly, caring, insightful people who made the whole thing so easy. They go the extra mile and genuinely seem to care.
The carer they provided is simply perfect. My mother-in-law sees her more as a companion which

is exactly what we needed. She cleverly doesn’t make her feel like she’s ’taking over’ or bossing her in any way. Which can be a worry. Very thoughtful and takes her out on her visits. To the supermarket or the garden centre or for tea somewhere.
All communication is top-notch. The office checks in regularly with us. Everything is always ‘not a problem’ if you make any request and all visits are punctual.
The weekly report that we can see online is super helpful as well.
Couldn’t recommend it more highly.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What an amazing review, thank you so much for taking the time to write this. We thoroughly enjoy spending time with your mother-in-law and the communication between her, yourself and us has run smoothly, ensuring that we are providing the right kind of care for her.

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Review from J F (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience

Home Instead has been wonderful. My Mother is very happy with the carer she has been provided with. They made sure that they understood her needs, found the right carer for her, and as a result greatly improved her quality of life. Thank you.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind words. The Care Professionals love spending time with your Mum and she certainly seems happy, I am happy that we can help.

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Review from Chris C (Husband of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience

Service was good and kept to time. Carers were well chosen to match my wife's needs, with just one exception, in a period of around six months and we would recommend your service to others.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write a review. It was our pleasure to support your wife, she was so lovely and the care professionals liked visiting.

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Review from W T (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience

I can’t fault the care my mother gets on a daily basis from her two main caregivers, it has taken a lot of pressure off me personally as I know she is in good hands when I’m at work. She knows them well and her face lights up when they come through the door in the morning. They understand her dementia

needs well and it was lovely to recently receive photos of her and her carer playing ballon tennis which simulates her mind and helps with her movement as well. They also provided live-in care last November for ten days to give us respite so we could have our first holiday away in a long time, they reassured and planned well so we were relaxed on holiday knowing Mum was in good hands.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What a beautiful lady. It really has been a pleasure visiting your mum. Thank you.

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Review from S M (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience

Home Instead have offered ongoing support to my dad for the past 18 months. We all had a very positive experience - a consistent schedule of carers who were supportive and got to know my dad and his needs very well. Because of the consistency of the same carers visiting there was a very seamless approach

which hugely benefitted my dad. My impression was that the carers felt valued members of the team and therefore were well placed to offer my dad good care. There was excellent communication with the admin team and they were able to increase support as my dad needed it.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write a review. We all thoroughly enjoyed supporting your dad, what a gentleman! The care professionals all spoke so highly of him.

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Review from Annabel Z (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience

Balancing care requirements isn't easy and the team at Home Instead in Horsham was caring, flexible and understanding. The carers who were assigned to my mother were perfect for her needs. They understood the severity of her illness but also her determination to be independent.
Thank you particularly

to the client experience manager and two other members of staff in particular for their outstanding care at a difficult time.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

It really was a privilege to look after your mum. The care professionals spoke so highly of her and I am glad that she could continue living independently in her own house. Thank you so much for your kind words, they are much appreciated.

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Review from Yolanda N (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience

I have used the services of Home Instead for several years now to help my mother who lives with me and who has Vascular Dementia. She has two, sometimes three, visits daily, and this support is delivered by five different, but regular carers over the course of the week. Each carer brings their own individual

special charm but all are so gentle, caring and professional when visiting. Visits are scheduled in advance so you know exactly when to expect someone and we have the same times and schedule every week which is very important for my mother who responds better when in a routine and has the familiarity of consistent caregivers. When my mother had an unexpected extended stay in hospital Home Instead suspended her care package without question and then quickly helped to reinstate the extra support needed when she was discharged so that she could return home. I always feel supported by Home Instead and cannot imagine how I would cope without them now!

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind review, we really appreciate you taking the time. It is our pleasure to look after your lovely Mum. I know myself and your Mum's Care Professionals thoroughly enjoy being with her!

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Review from E J (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Home Instead has provided an invaluable care service for our dad since his stroke in 2022. His regular carers are wonderful people, they treat him with kindness and dignity and make sure that we are kept informed about their visits via the online portal. Communication with the admin staff is good, very

responsive. All in all, we feel that our dad is in safe hands.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much. It is our pleasure to look after such a gentleman!

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Review from K M (Daughter of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience

Home Instead helped look after my mother for 18 months before she went into a Care Home. All the carers were lovely - kind, thoughtful and patient with mum, who could be difficult at times! It was hard to get carers at weekends sometimes but the weekdays were always covered. Regular reviews were carried

out and any issues were sorted quickly. We particularly appreciated the calm, friendly approach from all staff at a stressful time in our lives.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Hello, thank you for taking the time to write us a review, much appreciated. The care professionals and office team thoroughly enjoyed visiting your lovely mum. I do hope she is getting on well!

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Review from Sheila Y (Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience

After a long period in the hospital, followed by months in a reputable, Covid free nursing home, long-term care for the elderly came into question.
Instructively, I felt that I would progress well, with support and encouragement in my home surroundings. Soon I was to discover that Home Instead would

provide all those necessary factors to make this possible. Now, I look forward to many happy and fulfilling years ahead of me.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What lovely words. We are happy to help and the Care Professionals all speak so highly of you. Thank you so much for taking the time to write a review!

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Review from J H (Daughter of Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience

We have really enjoyed the time the carers spent with us. They have been kind, caring and willing to do whatever was needed during their visits. We have began treating them as friends. The visits are always punctual and on the odd occasion someone was unavailable a reserve took over seamlessly. I am

also impressed that the office overviews the situation at home regularly - checking up on my parent's wellbeing.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the lovely review, we are happy that it was such a positive experience for you and your parent's from both the Care Professionals and office team.

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Review from S H (Daughter of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience

Home Instead (Horsham, Haywards Heath & Burgess Hill) cared for my dad for five years at home. Throughout this they gave him incredible support allowing him to maintain his independence and live happily at home until he was nearly 99! It provided me with peace of mind that he was being very well cared

for at every visit, and that the carers built a wonderful relationship with him so he looked forward to their visits. As a company, the team were really easy to deal with, and gave me as a daughter amazing support too. Particularly at times such as when Dad returned home from hospital stays. I would highly recommend this service and have done already to several friends for their family members. Huge thank you to the whole team at Home Instead (Horsham, Haywards Heath & Burgess Hill).

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind review and for recommending us. It truly was a lovely friendship for all of us at Home Instead (Horsham, Haywards Heath & Burgess Hill), such a gentleman and what wonderful memories he had to share! We thoroughly enjoyed supporting your Dad.

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Review from James H (Client) assisted by family/friend published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience

I am pleased to be registered with Home Instead (Horsham, Haywards Heath & Burgess Hill). They are an efficient and well organised company. The care assistants I have met so far are very kind, helpful and committed.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Hello, thank you so much for the lovely review. We are so pleased to have you as clients too!

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Review from Tracy S (Son of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience

We met with Home Instead (Horsham, Haywards Heath & Burgess Hill) in May as we were looking for daily care for my mum. We had secured an Attendance Allowance and I started researching local agencies.
The minute we met the staff member we felt complete trust in her skills and expertise, and confidence

in what the agency could offer.
She was able to see the need and suggest an affordable package that would suit and benefit my mum.
Nothing is too much trouble, the daily account that her staff maintain of their visits is wonderful.
Mum really enjoys her visits, it has put purpose into her day and given her the company she craves and needs.
Our time with Home Instead has been brought to a close but only because we have secured a place in Assisted Living.
Thank you so much to everyone that met and that helped with mums care. You really not only helped Mum but also helped us as a family so that we could continue to work and carry on with our lives too.
Would thoroughly recommend - look no further.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

A huge thank you for taking the time to write us such a stunning review. Reading it has made us feel very proud. We love what we do and are so happy to of made a difference. We really miss your Mum! Thanks again

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Review from J E (Niece of Client) published on 1 June 2023
Submitted via Website • Report

Overall Experience

Home Instead have provided an excellent service, from their initial consultation with the family, to caring for my relative at home. This has not been an easy task, as often carers have been met with both challenging and difficult behaviour by my relative. At all times, carers and the rest of the team

have managed the situation with care and consideration. The administration team at Home Instead Horsham are extremely professional and maintain regular contact both by email and telephone, very important when a client’s safety could be compromised. I would have no hesitation in recommending this organisation to anyone looking for experienced and professional staff for their loved one.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much, such lovely words and thank you for your recommendation. It is our pleasure!

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