Access Your Care (North Somerset)

Unit 6 Belvedere Court, 10 Beaufighter Road, Weston-super-Mare BS24 8EE
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27 Reviews
  • Access Your Care (North Somerset), Weston-super-Mare
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Care Provided by Access Your Care (North Somerset)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Access Your Care Ltd
  • Person in charge
  • Carolyn Mills (Registered Manager)

Funding & Fees Guide for Access Your Care (North Somerset)

  • Prices

  • Prices may vary depending on care package. Please get in touch to find out more.
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Access Your Care (North Somerset) Reviews (27)

Total of 27, showing 1-20

Over all time Access Your Care (North Somerset) has 27 reviews.

Overall Experience

  • 19
  • 8
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27

Review from J C (Client) assisted by family/friend published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff do a wonderful job, we couldn't manage without you. Thank you.

Reply from Emma Webber, Quality Assurance Lead at Access Your Care (North Somerset)

Thank you for taking the time to review us. We will make sure that your feedback is given to the care team.


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Review from R F (Daughter of Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended, always efficient and supportive. A very caring service.

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Review from David W (Husband of Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word describes the whole Access Your Care experience - GOLD!


I can find nothing at all to criticise these people - management and staff are near perfect!


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Review from W E (Client) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service provided, but I cannot compare it with any other provider of similar services.

Reply from Emma Webber, Quality Assurance Lead at Access Your Care (North Somerset)

Thank you for taking the time to review us; it is appreciated.


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Review from J S (Wife of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies are extremely nice and very polite, some are better than others. It would be good if I knew who was coming each day then I could put them to the jobs I think they were best at. Just a thought!
Also if I could have a man occasionally to give my husband a thorough wash in parts he wouldn't
like a young lady to do.

Reply from Emma Webber, Quality Assurance Lead at Access Your Care (North Somerset)

Thank you for taking the time to review us. Your feedback is valuable and we will take it to the team to action.


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Review from Betty B (Sister of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service and help from Carelink who have given us every assistance in the care of my sister.
My husband and I are ever so grateful and would not have been able to cope without their excellent cooperation.

Reply from Emma Webber, Quality Assurance Lead at Access Your Care (North Somerset)

Thank you for taking the time to review us. I will pass your comments on to the team.


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Review from Steve H (Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used quite a few care agencies since moving here and I can honestly say Access Your Care are the best to date. If I'm feeling low, I know I can pick up my phone and someone will be there to cheer me up etc.
Plus all the girls are as helpful as they can be, and if I should need anything else doing
I just ask.

Reply from Emma Webber, Quality Assurance Lead at Access Your Care (North Somerset)

Many thanks for taking the time to review us. I will pass your comments on to the team.


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Review from S C (Daughter of Client) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reliable and professional to deal with. Both by carers and the office staff. Very happy with the service.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you for your lovely comments and taking the time to review us.


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Review from Malcolm P (Client) assisted by family/friend published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Access Your Care is excellent. I was very apprehensive to start with as I had never had to have help before, but they put me at ease as soon as they came in, and have done so ever since, they are just like family, helping me out. I look forward to them coming in and they are
always cheerful. Thank you so much.

Reply from Zak Aravadinos at Access Your Care (North Somerset)

Thank you ever so much for your kind words, we will pass on your feedback to the team.


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Review from Derek C (Wife of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has carers twice a day and I must say they are all so good and friendly. All so food and friendly. Also will always advise me if there are any concerns regarding my husband. I could not wish for anything better he wants to remain at home with carers helping out hope he can get his wish.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you very much for taking the time to review us. We really do appreciate it.


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Review from Lorna T (Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful to my carers for all their help and assistance. I could not live in my home without their help. I am satisfied with all the care I have.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you for taking the time to review us. I will pass your comments to the team.


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Review from A W (Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my experience has been very good and I am very grateful for all the help given to me.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you for taking the time to review us.


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Review from E M (Wife of Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, friendly and helpful. The only issue is the erratic visit times.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you for taking the time to review us. I will pass your comments on to the relevant teams.


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Review from V U (Wife of Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful, friendly, efficient people come daily to do a limited/compartmentalised job of washing and creaming my husband's lower limbs which are now very much better. They also make the bed, tidied the room and bathroom. They were always too late to help him get up and dressed. He is now able to do
that himself. Some staff inevitably were better than others, but all were good.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you for taking the time to review us. I will pass your comments to the team.


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Review from Hilary G (Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a shopper who comes regularly to me every Wednesday. I have a list ready and she knows what I need and like. She returns the shopping within the hour and puts it all away for me. I am very grateful for this service.

Reply from Emma Webber at Access Your Care (North Somerset)

We are pleased you are happy with the service. Thank you for taking the time to review us.


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Review from David P (Son of Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has improved of late.

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Review from N V (Relative of Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and flexible, great attention to detail. Great empathy and practically overall an excellent service.

Reply from Emma Webber at Access Your Care (North Somerset)

That’s lovely to hear. Thank you for your lovely review.


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Review from Lesley H (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the girls to be very friendly. All the jobs are professionally done. We have a chat while they are working which is good, as I do rather enjoy chatting! Before they leave they always ask if there is anything else that I would like done. I have been really pleased to have someone in
for a while.
Thank you very much for all your support.

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Review from E W (Client) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Excellent, helpful.
Like the helpers, very happy with care.
Love all carers.

Reply from Emma Webber at Access Your Care (North Somerset)

Thank you for taking the time to complete the survey and for your kind words.


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Review from A W (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team cared for my father following surgery, they supported him to get back on his feet. He enjoyed their company. They did their job and made him independent again.

Reply from Zak Aravadinos at Access Your Care (North Somerset)

Thank you very much for your nice words, it was a pleasure to provide you with our services. From everyone at Access Your Care.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Access Your Care (North Somerset)

What Type of Services does Access Your Care (North Somerset) offer?

Access Your Care (North Somerset) offers Home Care.

How many Carers does Access Your Care (North Somerset) employ?

Access Your Care (North Somerset) employs 155 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Access Your Care (North Somerset) to verify any information. View our terms and conditions. Access Your Care (North Somerset) has a Basic Service – more info.