Review from Doreen B (Client) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

On the whole, I have been quite satisfied.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review. Having just heard that you are moving area, we will all miss you but wish you well in your new home.

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Review from J M (Daughter-in-law of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience

I can't recommend this company highly enough. First4Homecare is extremely well run and the carers are kind, patient and caring, always with a smile. We asked them to help with Dad’s personal care, enabling him to stay at home with his wife. When Dad developed covid-19 and lost mobility over a bank holiday

weekend, both The Care Manager and the carers went ‘above and beyond’, doubling up for each visit as he needed two carers, and adjusting the timings of visits for changing needs quickly. I can't thank the Care Manager enough for her organisational skills, leadership, proactive approach and she worked alongside her carers when needed. Communication was excellent with the Open Pass app so, even at a distance, we could gain a good understanding of how Dad was at each visit. The Care Manager was also in close contact when Dad's needs were changing and liaised well with the Occupational Therapist. First4Homecare certainly live up to their name and I would highly recommend them to anyone

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review, we pride ourselves on the qualities you detail and couldn't do any of this without our fantastic team of care staff. It was lovely to hear that your dad is regaining his strength in his current respite stay and hope that we can continue his care at home soon.

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Review from Janette D (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience

When my dad was in need of urgent home care in order to leave hospital following an operation, I contacted the Director at First4Homecare Ltd who very quickly arranged a visit to meet and formulate a plan for us. Initially, visits were for dad’s personal care and to ensure he was eating but the carers

also took on a bit of cleaning and ensuring my mum had some attention too. Both of my parents were suffering with early dementia and after discussions with the Director, another plan was formulated to incorporate visits for them both which worked really well.
Sadly mum passed away a few months ago which meant dad had to be moved into residential care. The Director and staff members attended the funeral which really meant a lot to me. I feel mum and dad were special to them too.
I cannot praise the Director and her team highly enough; I am so grateful for everything they did in the twelve months or so of caring for mum and dad and have absolutely no hesitation in recommending them 100%.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you so much for taking the time to write this review, we've also loved the photos you've sent us of your Dad. As you say both of your parents were special to us and we were sorry when your Mum passed away so suddenly. Wish your Dad well from all of us.

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Review from Cilla T (Wife of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience

I cannot praise First4Homecare highly enough. The manager leads an exceptional team who are professional and caring. They treat my husband, who is bedbound with advanced dementia, with respect and maintain his dignity at all times. However busy they are, the calls are never rushed. The procedure in

place to prevent cross-infection, with coronavirus in mind, is strictly adhered to by everyone, giving me peace of mind. My husband needs two carers four times a day, and it feels as if friends are visiting each time, as the carers are so friendly and helpful. I really feel supported in a way I have never felt before. I know I will be able to continue to care for my husband with the support from First4Homecare.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you so much for your kind review. The staff enjoy their visits to your husband and yourself and also recognise the friendship you extend to them. We've also noted how your lovely husband has started to interact more, which makes the visits very rewarding from our view of point.

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Review from Angela M (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience

I highly recommend First4Homecare Ltd for their consideration and kindness to the client no task was too much for them to do. I give them 5 star for their professionalism. Thank you so very much, you have a great team.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you so much for your kind review. It's a shame that homecare was eventually not an option but we do hope that your Dad quickly settles into his new surroundings

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Review from Claire C (Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience

The manager and everyone in her team did such an amazing job helping us look after my grandmother in her final weeks of life. I can't thank them enough for the physical and emotional help they gave to our family and my grandmother, it really was great.
I would highly recommend First4Homecare, they

go above and beyond, right from the beginning. We are very great full to them.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review of our services. We enjoyed caring for your grandmother and also getting to know your family.

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Review from Hilary M (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience

The team have been caring for my 90-year-old mum with dementia since April, so stepped in to help right at the start of Lockdown when we thought it would be impossible to get care. Mum loves their twice-daily visits - she sees the same small number of lovely carers who make sure she has her pills, meals

and drinks. They do home cleaning, washing and changing beds, and most importantly sit and chat with her. Having this high level of care in place has been such a relief for the family. Also we receive feedback and any concerns very efficiently, but only when necessary, and all tasks are noted daily. I highly recommend First4Homecare!

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, your Mum is a lovely lady who the staff who visit her enjoy caring for. Whilst some aspects of her dementia (frustration and despair) are sometimes upsetting for her and care staff alike, her wonderful, kind personality shines through.

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Review from David W (Husband of Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience

When my wife was in urgent need of assistance I called upon Heritage Healthcare Gloucester. The response was immediate. Within an hour the team leader was with us. A plan was formulated and care commenced that day. We quickly got the team of carers and I can honestly say that without their help my wife's

wish to remain at home would not have been possible. The whole team was most courteous and in full control of the situation at all times and often exceeded the agreed call durations. It was a massive relief to me to see my wife was in such capable hands. Exceptional care by a wonderful team. I will never be able to thank them enough. The least I can do is pass on this recommendation with total confidence.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you so much for your lovely review; it was our privilege to care for your wife and to meet you, being just as the lockdown started added a slightly unusual dimension but also proves that whatever the situation we will find a way to make it work.

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Review from Gerald H (Son-in-law of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

I came into contact with Heritage when my Father in Law was in the end of life pathway at his home. The carers attended four times a day and treated him with respect and cared for him to a high degree. My wife (his daughter) and I became friends with all the carers during the short period of six days

before his passing. The carers showed great empathy and involved us in all aspects of his care. We could not have asked for better carers at his difficult time. The care manager could not have been more supportive to us.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you not only for your kind review but also for taking the time to do so when your loss has been so recent. We saw your fathers-in-laws' sense of humour in that short time and also that he was a real gentleman. It was our privilege to have provided his end of life care and also to have met you and your wife.

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Review from Ben (Grandson of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience

Heritage Healthcare look after my 93-year-old gran in her own home since September, as our family has become somewhat reduced over the years and she lives alone. She has three calls a day and they offer a friendly face to my gran so it isn’t just a visit, it’s more of a friendship.
My gran still likes

to be independent even though we do a lot for her that she doesn’t realise. Heritage Health Care are always on hand if something has gone wrong or my gran is unwell.
I have great confidence in Heritage Health Care and their team and the communication we have with them is brilliant.
Would highly recommend.

Reply from Fiona Hodder, Care Manager at First4Homecare Ltd

Thank you for review, we thoroughly enjoy caring for your grandmother, we feel we have adapted to understand and respond to her needs and (often illogical) worries and can usually reassure her that all is well. She is a delightful lady with a wonderful smile and great sense of humour.

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Review from A B (Daughter of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience

The care package required was discussed, arranged and implemented very quickly by the manager, which enabled my elderly mother to remain in her own home until she died at the age of 95. Heritage Healthcare team looked after her for 15 months by helping her in the mornings and evenings with getting washed,

dressed and undressed, and breakfast and supper being prepared. Communication with myself was excellent, with suggestions for adjustments to benefit my mother and any concerns were promptly dealt with. My mother had several health concerns and the care team were quick to raise any issues that they thought needed attention. The manager always goes the extra mile and I have no hesitation in recommending her and her team which includes the business administration director.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review. We thoroughly enjoyed caring for your Mother and had many laughs with her over the 15 months, she was an incredible lady, sorely missed.

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Review from J D (Daughter of Client) published on 3 February 2020
Submitted via Website • Report

Overall Experience

I was very impressed with Heritage Healthcare when they, very quickly, provided care for my father. His care was complex and they did everything they could to support him and the rest of our family. Communication was excellent and they adapted very quickly to his changing needs. The staff are very

caring and supportive. I would recommend this company and I have not hesitated in contacting them to now provide care for my mother.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your kind review. Both your parents have been a delight to care for and having got to know the family we were pleased to continue our association with you, to care for your Mother and help her in some way to adjust to life alone.

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Review from Marcia A (Daughter of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience

The Heritage team have been wonderful in caring for Mum. Although they only supported us at home for 6 weeks, they really got to know her likes and dislikes and we are full of praise for them. The ladies are so kind and caring, show great initiative and deliver care in such a friendly way, that Mum

really responded well to. On Mum's good days, it was a joy to hear them all laughing together. Many thanks to the manager and team.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review, we enjoyed delivering care to your Mum, a wonderful character, particularly given her age!

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Review from Jo S (Granddaughter of Client) published on 28 October 2019
Submitted via Website • Report

Overall Experience

The director and her team do a fantastic job and have always been very accommodating to my grandparents, from the time of the visit down to the jobs they assist with.
It has given my grandparents the opportunity to stay living independently in their own home, and peace of mind for the family knowing

they are being well cared for.
My grandparents have built a lovely relationship with the carers, and I have seen first-hand carers going above and beyond their duties to ensure my grandparents are ok. Would definitely recommend Heritage Healthcare.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review, your grandparents are a delight to care for and the staff also feel they have built great relationships with them.

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Review from Kate S (Daughter-in-law of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience

From the beginning, which was 18 months ago, Heritage management has been professional and responsive to all our requests. Nothing was too much trouble even when my mother-in-law changed her mind about what she wanted. Care workers were patient and kind. Any changes to the care workers' schedule was

always communicated and feedback sought to ensure the good quality support continued. Any additional support required with cleaning and laundry were completed regularly. Medication was managed to help ensure it was taken each day. Meal requests were supported and care workers always tried to ensure my mother-in-law was satisfied and enjoyed her food. When we were on holiday staff purchased any food requests and ensured we were informed when required. The management's communication by email, text, telephone and taking the time to explain things to my mother-in-law was excellent. Any concerns were always dealt with in full and quickly to our satisfaction. Care workers were friendly and kind.

Reply from Fiona Hodder at First4Homecare Ltd

We have enjoyed caring for your mother-in-law and are sorry that she has gone into full-time care but happy that it is in a timely way by her own choosing. Thank you for your kind review.

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Review from Zana B (Daughter of Client) published on 3 September 2019
Submitted via Website • Report

Overall Experience

The carers that come to care for my dad are thoughtful, kind and hard-working. They chat and reassure him every day and help him with tasks large and small. I have just started using the app and I really like to be able to see the small interactions each day. The manager takes a personal interest and

will spend time chatting to me on the phone if there is a particular problem or task that need attention.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review, we're glad you also enjoy using the app to keep up with your Dads' daily care. We strive to keep in contact with relatives and our relationship with you is of equal importance to us.

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Review from M S (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience

Every morning I am greeted with a smile. Everyone is very helpful. I have my lunch prepared every day and little jobs are done to help me.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review, we are also always greeted with your lovely smile!

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Review from Val W (Niece of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience

I was very grateful to Heritage Healthcare for the speed at which a care package was put in place and professionalism displayed by both the management team and carers at a time of great need. The patience and empathy shown to both the relative requiring care and other members of the family were greatly

appreciated. I would have no hesitation in recommending this care provider to others.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your kind review and we were happy to help.

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Review from Richard P (Son of Client) published on 3 July 2019
Submitted via Website • Report

Overall Experience

Couldn’t ask for better care for my mum Heritage and its team, Manager and carers alike have been absolutely brilliant. A huge thank you to all.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your kind review and we look forward to welcoming your Mother home later this week after her short hospital stay, thank you also for taking time to phone us to voice your thanks about the carers who attend her.

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Review from Caroline D B (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience

Heritage provided exceptional service to mum. Rarely now do you find companies that provide an outstanding service. Before they helped, I was unable to cope alone.
Heritage go above and beyond the call of duty. When I was at crisis point, they took time to discuss mum's ongoing care, their professional

contribution was second to none, without that, it could have been a much different outcome. This was not advantageous for Heritage either, as mum now needs full-time care, so this truly reflects how focused they are on achieving the right level of care. They are a credit to the caring community, care being foremost in everything they do.
On days when mum was agitated the ladies treated mum politely and with dignity and even helped me to cope!
They have a true affinity to their caring provision, the ladies visited mum in their own time in hospital too on occasions! Without their help and professionalism, mum wouldn't have enjoyed living in her home as long as she did. Thank you so much.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you so much for your lovely comments which I will surely pass on to the team. We realise that so much of the service we provide is to the whole family and not just the person for whom we are contracted to provide care to. The full-time care decision is such a difficult one but ongoing safety and security sometimes outweighs all else.

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