First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.9 83 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

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Care Provided by First4Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Cole (Manager)

Funding & Fees Guide for First4Homecare Ltd

  • Prices

  • From £23.74 per visit

  • We're always happy to discuss fees informally

First4Homecare Ltd Reviews (83)

Total of 83, showing 61-80
9.9

First4Homecare Ltd has a Review Score of 9.9 (9.874) out of 10, based on 15 reviews in the last 2 years. Over all time First4Homecare Ltd has 83 reviews.

Overall Experience

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Review from Harry D (Son of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the service provided by the manager and her team at Heritage Healthcare. They have looked after my Mum for nearly a year now, doing shopping (when allowed - my Mum finds it difficult to 'let go' at times), checking medication has been taken, sorting out the odd emergency and generally
looking after her well-being. I have found it very reassuring that somebody who we trust has been looking after my Mum and doing it so professionally. My wife and I also find the notes on the site up to date and informative.


I would also add that I have always found the manager accessible - she is happy to discuss any issues on the phone or by email and she has been extremely flexible in adapting or adjusting the service her team provides as and when required.


Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your lovely review of our services. We pride ourselves on providing excellent care and being responsive to the needs of our clients and their families.


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Review from Christopher B (Son of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is elderly with Parkinsons and dementia and unfortunately, my sister and I do not live locally.

Once I approached Heritage Healthcare and spoke with the manager, the whole process of organising the care package was smooth and driven by her. I never had to chase her up nor ever felt that
I wasn’t being understood.

The manager's staff are hardworking and empathetic towards my father and have all quickly formed an easy, trusting and friendly relationship with him.


The manager happily initiates discussions with us about adjustments to the care plan, and she and her partner are clearly nurturers, and willing to disagree with my sister and I on our father's care needs. There’s trust both ways, and an ability to adapt.

I really was doubting whether our father could continue living at home. However, the manager and her staff have exactly that possible.

For our peace of mind and our father’s care, I’m extremely glad that we have Heritage Healthcare on board.


Reply from Fiona Hodder at First4Homecare Ltd

We enjoy caring for your Father and we are pleased at the great relationships he has already formed with the staff and how well he is managing at home. Thank you so much for your positive review of our care


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Review from P B (Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service provided by Heritage Healthcare over the past year.
I have acute arthritis and was diagnosed with Parkinson's three years ago.
The help and support provided have been first class. My carer who comes in twice a week is never late and always breezes in with a
smile!
I live on my own so things have not been easy, but a lot easier now!

Reply from Fiona Hodder at First4Homecare Ltd

We're so pleased that you enjoy the service we provide, thank you for your review.


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Review from Chris M (Daughter of Client) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care Heritage Healthcare provides. The carers are very approachable and helpful and would do anything for my dad. The manager keeps me informed on a regular basis and the carers will contact me if there is a problem or need to know something.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your kind review, your Dad is a real character with a great sense of humour and it's a pleasure to look after him.


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Review from Bruce H G (Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Heritage very friendly, easy to contact and discuss needs. They are very reliable, caring and professional in their approach.
A full review of requirements was carried out prior to the first care package and the cost is reasonable and competitive.
Unfortunately, my son passed away but I will
use their services again should the need arise in the future.
I would thoroughly recommend this company to anyone seeking private domicilliary health care.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for choosing us and also for your kind review which explains what we like to do with each of our clients when we commence care packages. We were glad to be able to give you some respite but so sorry to hear your sad news.


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Review from Mike H (Son of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service especially at such short notice. I would always highly recommend this service to any of my mother's friends or members of the family, as and when they need care. The care gives a sense of peace of mind in the knowledge that a loved one is being well looked after.

Reply from Fiona Hodder at First4Homecare Ltd

Having cared for your Mother last year for several months and got her back to being independent we were very pleased to be able to implement short term care immediately you called. Glad to hear she's fully recovered again.


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Review from Margaret B (Wife of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted the agency at Christmas time to avail my husband being released from hospital care in Lydney. The home care team were extremely helpful to me and pulled out all the stops at this busy time to enable us all as a family to enjoy a lovely Christmas all together. I am very grateful.

Reply from Fiona Hodder at First4Homecare Ltd

We were so pleased to be able to help, family time at Christmas is important to us all and we were equally impressed with the love and care you deliver every day, all day.


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Review from R P (Daughter of Client) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable, sensitive and accommodating to changes in visit schedule. The manager got to know dad and us from the start and works hard to provide regular staff and we have trust and respect for the care offered.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review, we all enjoy caring for your Father, he is a lovely character.


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Review from Daphne A (Daughter of Client) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum began with one visit a day and eventually had four visits a day from her carers. Mum was introduced to each carer before they took up duty and formed a good relationship with them all. The manager was extremely approachable and flexible when each additional visit became necessary. The carers
always arrived on time, with a smile, were very friendly and gentle, and made Mum feel comfortable in their care. The support we received enabled Mum to remain at home for a few months longer than we had thought possible and was an enormous help to my sister and I. Mum looked forward to their visits and when it finally became necessary for her to move into a Care Home, she was sorry to have to say goodbye.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your kind review, your Mum was a pleasure to care for and we all miss our visits to her but are so pleased to hear she's settled into her new home.


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Review from Lorraine P (Daughter of Client) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Heritage Healthcare (Gloucester), for over a year now to help look after my Mum who suffers from Parkinson's disease. The team at Heritage Healthcare (Gloucester) are extremely reliable and also very flexible in being able to provide extra care when needed. The manager has been very
understanding of Mum's needs and has been able to offer guidance and support to us with regards her care requirements and the changes that have been required as Mum's condition has progressed. Communication between Heritage Healthcare (Gloucester) and ourselves is very good, with the manager always keeping us updated.
I would not hesitate in recommending the manager and her team at Heritage Healthcare (Gloucester).

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review of our care for your Mother, we are so pleased that your Mothers' experience with us is so positive.


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Review from Janet S (Daughter of Client) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received care for mum the past few months now and are very very pleased with the standard received. The staff and management are exceptionally professional, kind, polite, friendly, helpful, resourceful and well presented. Nothing is too much trouble and we are kept well informed on how mum is
each day. We would have no hesitation to highly recommend their services.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review. It's always nice to hear that the excellent standard of care that we aim to deliver is perceived as such by the client and/or their family.


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Review from Glenys E (Wife of Client) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has been helping me for some time now with my husband who has dementia. They are very reliable and flexible.
The carers are professional and efficient and treat my husband with kindness and courtesy. I would have no hesitation in recommending them.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your kind review, our staff very much enjoy caring for your husband.


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Review from Ian S (Son of Client) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are all very caring and hard working.
They always turn up on time and tend to every need my Mum requires, and then some!
They all understand my mum's health issues and monitor her and keep me updated if she has changed which is very reassuring.
I would recommend Heritage
Healthcare 100%.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review, it's our pleasure to look after your mother and we're glad that both you and she are happy with her care.


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Review from Jo T (Daughter of Client) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and every one of the team of carers brought reassurance, safety, humour and practical good sense to a very fraught situation - an unsafe hospital discharge. The manager’s experience informed our decisions every step of the way towards resolution of this challenge. She supported me and my
sister and made the greatest contribution to the confidence and reablement of our mother. We learned so much from the team! She manages her colleagues brilliantly, treats them fairly and rewards them properly. This gave us what turned our to be justifiable confidence in her and the care she offers.

Reply from Fiona Hodder at First4Homecare Ltd

It was our pleasure to care for your Mother and we're so pleased that the overall experience for your Mother and your family was such a positive one


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Review from Jacky S (Daughter of Client) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team stepped in at very short notice when my fiercely independent but very frail mum was discharged from hospital with leg ulcers, bed sores, a catheter and other problems. They were astonishing.
Mum really wanted to return to live at home on her own, despite everything, and my
sister and I had tried to make it possible. The Heritage Healthcare workers were a dependable tower of strength, and without them, we would not have lasted a day. When Mum was at her most difficult, the carers were able to deal with the problems calmly and kindly. They were always respectful of Mum's wishes - but persuaded her to accept help when most needed.
Their support meant that when we had to make the decision that the situation was not safe enough to continue, we knew that we really had done everything we could. I cannot praise them highly enough.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you so much for your kind review and it is heartening that we have achieved what we always endeavour to do; provide excellent and compassionate care.


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Review from R B (Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time I have needed care. It was strange at first but better than a hospital or care home as it is more personal.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you for your review. We're pleased your experience with us is good.


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Review from Cheryl S (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having needed carers for several years due to physical disabilities I have found my current provider extremely efficient and friendly. As well as the personal care they help with shopping and keep my house tidy. Making and changing the bed. Nothing is ever too much trouble. I would highly recommend
them.

Reply from Fiona Hodder at First4Homecare Ltd

We want the experience of this client to be what all our clients can expect and we find it a pleasure to care for CS and thank you for the kind review


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Review from Gillian R (Daughter of Client) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is amazing. The staff are always very caring and respectful to her. They are also so supportive towards me and always take the time have a chat and ask how things are going and always go out of their way to help in any way they can. It’s helped me as a carer to my mother
so much, I don’t know what I would do without them now.

Reply from Fiona Hodder at First4Homecare Ltd

Thank you so much for your kind review, it is our pleasure to care for your mother.


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Review from Jane C (Niece of Client) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last night my elderly aunt who is a client of Heritage Healthcare found herself without heating and electricity. I was very impressed with the service we had from Heritage in sorting this out. The care manager called around and personally sorted this out in circumstances above and beyond the call of
duty.

Reply from Fiona Hodder, Care Manager at First4Homecare Ltd

It is very important to us that our clients are safe and we take that responsibility seriously. Thank you for your kind review.


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Review from Ree J (Daughter-in-law of Client) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare has been providing personal care support to my Mother in Law, since June 2017 following her discharge from the hospital. She had been fiercely independent prior to this and was reluctant and unsure about having someone to support her.
Heritage has provided a person centred approach
from day one, they have been flexible in providing her care and have added and altered times in order to offer a service that suits her daily routine.

Heritage is continuing to ensure she maintains her independence in those elements of care that are important to her but ensure she has the level of care and support she requires. The care staff have been consistent and this has enabled continuity in the care provided and has allowed a positive and supportive relationship between her and her carer develop.


We would recommend this service.


Reply from Fiona Hodder, Care Manager at First4Homecare Ltd

Ree, thank you so much for your kind review, we find it a privilege to care for your mother-in-law.


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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for First4Homecare Ltd is calculated as follows: ( (76 Excellents x 5) + (11 Goods x 4) ) ÷ 87 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Fiona

Fiona Hodder

Job Title: Director & Registered Care Manager

Joined: 2016

Fiona’s career within the healthcare industry has spanned over 30 years. Having previously worked in clinical practice as a Nurse and spent time in healthcare marketing, sales and training, Fiona went on to work for blue-chip medical device companies where she was instrumental in the development and delivery of clinical training programmes. Utilising her knowledge and experience, Fiona then went on to run her own company, providing healthcare training and consultancy and working with care professionals to provide both mandatory and specialist training. Fiona now takes the role as both Director and Registered Care Manager of Heritage Healthcare Gloucester. Her extensive skill set and leadership qualities enable Fiona to lead and support her Care Team.


Steve

Steve Hodder

Job Title: Director

Joined: 2016

Heritage Healthcare Gloucester Director Steve Hodder is responsible for Operations and Business Development. Steve has spent the majority of his working career within the media industry in senior operational management positions. Steve has had an extremely successful career working in Television Operations for some of the largest broadcast companies in the UK including BBC, ITV and Channel 4. In recent years, Steve has been running his own company focused on the production of training videos to promote best practice for the healthcare and medical device industry.


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