Home Instead (Glasgow South)

18 Seaward Place, Glasgow, G41 1HH
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9.2 58 Reviews
  • Home Instead (Glasgow South), Glasgow
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow.

Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This includes the localities of Giffnock, Newton Mearns, Whitecraigs, Shawlands, Newlands, Clarkston, Thorntonhall, Busby and East Kilbride.

Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. Home Instead is made up of local people who know and understand the area and the local community.

Care Professionals support older people so that they are able to stay in their own homes and live independently.

Why is it unique?

- Minimum of a one hour call to 24/7 care. Home Instead does not believe proper care can be provided with '15 minute calls'.

- Home Instead matches the client with the Care Professionals so that wherever possible the same Care Professional Team sees the same client.

- All staff have go through a thorough recruitment process and have detailed induction training, followed by training throughout the year.

- Home Instead specialises in dementia care and Live-in care.

Services include companionship, light housekeeping, meal preparation, personal care and specialist dementia support.

Home Instead regards it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

Some clients receive two hours of housekeeping help a week, while for others 24-hour specialist dementia support is required. Others may only require help during a family break or respite period.

The services are completely adaptable and variable to suit client and family requirements.

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Care Provided by Home Instead (Glasgow South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rod Lauder (Manager)

Funding & Fees Guide for Home Instead (Glasgow South)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Glasgow South) Reviews (58)

Total of 58, showing 1-20
9.2

Home Instead (Glasgow South) has a Review Score of 9.2 (9.179) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Glasgow South) has 58 reviews.

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Review from H P (Daughter of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been supported by Care Pros from Home Instead since November 2024. We have found the office team to be very helpful and responsive to changes in Mum's requirements, even at short notice. Mum has enjoyed the companionship of the Care Pros and the help they have given her to continue to lead the
life she wants.

Reply from Sandra Salvona, Client Relationship Manager at Home Instead (Glasgow South)

Many thanks for taking the time to post such a lovely Review. I will make sure both the Office Team, and the relevant Care Professionals are made aware of your kind words


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Review from Jacqueline F (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't use this company. I remember the Client lead of South Glasgow visiting our home making big promises and selling a dream of her staff who'd apparently free me up from my caring duties and they'd do things like "make a pot of soup" and "let me go for hobbies or a coffee and get me back to being
me" Reality? Staff who turn up and do nothing for the hour or shout on me to assist them or leave me to do all the work - none of them brought the required PPE like aprons or gloves so I had to provide them. Final insult was the Service manager saying after an hour long meeting she agreed we'd had bad service and would sort it we're still weeks later receiving invoices for payments - Avoid avoid avoid. Zero stars for everything which the website doesn't allow!

Reply from Sandra Salvona, Business Development Manager at Home Instead (Glasgow South)

Hi Jacqueline and thank you for your feedback. We are sorry that you were not satisfied with your experience, but feel it is important for us to clarify some points. Our team are trained to follow professional care standards, including the use of appropriate PPE, which is a strict requirement. If there were any concerns regarding service delivery, we always encourage open communication so that we can address them immediately. We also want to note that your concerns were acknowledged and addressed at the time, including waiving the invoice as a gesture of goodwill. Given that resolution was reached, we are disappointed to see this review misrepresenting the outcome. We remain committed to providing quality care and would be happy to discuss any outstanding concerns. Please don't hesitate to reach out to us directly.


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Review from A R (Daughter of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to call on Home Instead at very short notice. The service was excellent; in less than 24 hours, a visit was arranged to assess what we needed and the service started on the day we requested. The team are professional, kind and attentive, treating everyone as an individual and matching the
care delivered to what the client needs.
I would absolutely recommend Home Instead to anyone looking for care at home.

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Review from J T (Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received support from Home Instead for more than four years. Over this period, I have always found the Care Team to be extremely professional and caring. All the caregivers have been well-trained, helpful, and friendly and I look forward to their visits.
The company has also tried to provide
a consistent team of caregivers which has helped me greatly with my rehabilitation exercises.
I would have no hesitation in recommending Home Instead.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking the time to provide us with your feedback. I am delighted to hear how positive your experiences have been and that you would recommend us!


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Review from Anne F (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was not keen to have help at home, but now she seems so much happier and content, she has the same regular carer, who is lovely and kind and gets on well with my mum.
We had to change one of the days and this meant a new carer on that day, mum is also very happy with the new day and carer.
This
has taken the stress off the family, we were constantly worrying about her managing since my dad died last year. It has helped us all get some balance back in our lives.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking time to provide us with feedback. We are delighted to hear the positive impact our service has had on Mum and the whole family. We hope you continue to enjoy the care and support from Home Instead Glasgow South!


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Review from Lorraine S (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great help to my mum. One staff member in particular is excellent - she has a chat while doing her chores and Mum looks upon her as a friend. Reliable and always on time
Also very flexible as Mum's needs have changed.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking time to give us feedback on the service which we provide. We are delighted that this has been such a positive experience and has been responsive to Mum's changing needs!


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Review from T Y (Son of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very professional and did the cleaning to a very high standard. I was very pleased. They also have a friendly manner and took the time to chat with me which was nice and very much appreciated. During my time with this agency I have had work done by three of their staff and they have all
been very professional with a cheery manner. The office staff are easy to get on with and take time to understand my needs and how they could be matched to a member of staff. I feel valued by the office staff and the staff that come to visit me. They take the time to understand what I want and how I want it delivered. Nobody seems to rush but instead they get on with the work but take the time to talk to me and make me feel wanted. I gave them advanced notice that my care needs would change over the holiday period which allowed them to schedule additional visits. That worked well.

Reply from Rod Lauder, Registered Care Manager at Home Instead (Glasgow South)

Thank you very much for taking time to give us feedback on the service which we provide. We are delighted to hear the positive experience you have with Home Instead Glasgow South. We hope you continue to enjoy working with our team and that you are happy with our matching process!


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Review from L M (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live some distance from my mother, who was determined to live independently despite complex challenges, and I engaged Home Instead to visit her a few times a week to support her and came to rely on them from a distance. The agency offered her excellent care, in often challenging circumstances, and
kept in touch with me regularly to keep me informed about my mother's needs as they developed and stepped in to support when I reported my own observations to them. She formed close bonds with her carers and they repeatedly thought of new and interesting ways to support her as her needs grew and demonstrated great kindness and patience. The agency was also incredibly supportive to me, offering reassurance and assistance from a distance, when my mother's situation grew more difficult to manage after two years, including tailored ways to continue supporting her. Based on our family experience, I cannot recommend them highly enough.

Reply from Lesley Ballingall, Group Managing Director at Home Instead (Glasgow South)

Thank you very much for taking the time to share your experience with us. Your heartfelt words truly resonate with our team and serve as a reminder of why we are passionate about what we do. It is evident you found comfort and peace of mind in our services while supporting your mother from a distance. Providing excellent care in challenging circumstances is at the core of what we strive for and are thrilled to hear that we were able to meet your expectations.


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Review from I T (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for our elderly mother had to be arranged at short notice and Home Instead have provided an excellent service. The care team have been very efficient, friendly and helpful which has been reassuring both for our mother and ourselves.

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Review from Deborah N (Niece of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt started out resistant to even having carers coming in. But she was won over by their gentle care and genuine concern for her. All of the carers were lovely and under their care, she thrived. They all went the extra mile to see to her needs before leaving. And when incidents arose outside her
care sessions, nothing was too much for Home Instead to sort out in a calm and caring way to avoid drama and to make things simple for her family who lives very far away. When she fell and had to be admitted to the hospital, one of the staff stayed with her for hours until she was admitted to the hospital, even though there were the usual inevitable delays. I can't recommend them highly enough.

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Review from D M (Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an elderly person living alone, I have been very happy with the support provided by Home Instead carers. Nothing is too much trouble for them, whether helping with household tasks or taking me out for appointments, shopping or just for coffee and cake! Everyone is helpful and friendly and I really
look forward to their visits.

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Review from Laura K (Daughter of Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Home Instead. They took time to find out what type of care was needed with a personal visit. Tried to send the same two carers when possible which makes a great difference. Would use them again.

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Review from Mary M (Daughter of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the care team at Home Instead. My mum has excellent carers, some of whom go above and beyond to ensure she has the best life possible. I cannot recommend them highly enough and am very grateful for the care and support they provide.

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Review from Ron H (Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the standard of care and expertise regarding this company is gathered from my contact with the company over the last two years. I am my wife's main carer, and therefore, careful to ensure her welfare at all times. I am therefore able to state that despite difficulties encountered with
the Covid period, Home Instead have made every endeavour to maintain a regular professional standard. Whenever any concerns are raised, they make every effort to resolve them. As you can imagine, as an 86 year old, this has lifted a great weight of my shoulders in being able to have confidence, knowing my wife is well cared for.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow South)

Thank you for taking the time to independently review our service here at Home Instead Glasgow South. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


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Review from C H (Client) published on 6 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely delighted with my Caregiver, very professional and, is a "breath of fresh air". Gets on very well with my husband too. I have been allocated a named contact, in order to keep up-to-date with any changes.

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Review from Carol G (Daughter of Client) published on 6 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Home Instead to provide care for my mum and husband. I cannot praise the carers enough. Each and every one of them are fantastic and I know they truly care about my mum and husband and want the best for them, as I do. It’s down to them with the support they provide to me as well, that I can keep
my mum at home which is what she would want as well as our family and I couldn’t do it on my own. I would without hesitation recommend Home Instead to anyone looking for care.

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Review from Marion R (Wife of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been extremely friendly and caring; they understand the needs of my husband. they seem to enjoy the activities and understand the limitations that my husband has. They are always punctual, and my husband looks forward to their visits.

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Review from Katie K (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to Home Instead after being unhappy with the care provided by another agency. We are extremely impressed by all the carers from Home Instead. They really care and go the extra mile. They have engaged with Mum and have brightened her days. The level of care is very high. All caregivers are well
trained and operate to high standards. No shortcuts, they take pride in their work, take their time and do their best. They think of new things to do with Mum and alert me to anything that is needed. They have been in place for nearly 2 years and the care and service is as good as it was on day 1. They have a consistent team of carers looking after Mum which leads to a high level of care. The ladies in the office are extremely efficient and helpful. They support the carers and pop in to see how things are going. There is excellent communication between them, the carers and us. I feel that the well-being of Mum is at the centre of everything. I highly recommend them.

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Review from John F (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received a short period of service from Home Instead, 4 times a week for 1 month.
This was an excellent service. The carers were very professional and gave us peace of mind that my Mother was being looked after.
The addition of the app for updates was appreciated also.
I would highly recommend
Home Instead for their attention to detail and assurances of an excellent service.
Kind regards.

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Review from Vicki M (Granddaughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently started to receive care from Home Instead, and it has completely changed her life and ours as family carers. We are so much more reassured knowing that she has a great carer going in every day, who she gets on with so well. The care manager has gone above and beyond on several
occasions to ensure that that service received is of an exceptional standard, nothing is ever a problem.
Thank you to all the team who have made the move to receiving care so much easier for us all. I would definitely recommend Home Instead. They are amazing!

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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Home Instead (Glasgow South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Home Instead (Glasgow South) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 48 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow South) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 May 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (14)

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Meet the Team (1)

Rod

Rod Lauder

Job Title: Registered Care Manager

Joined: 2023

As a Care Manager, the past year in my role with Home Instead has been incredibly fulfilling. The opportunity to make a tangible difference in the lives of our clients has been profoundly rewarding.


Every day, I get to work closely with individuals and their families, creating personalised care plans that genuinely improve their quality of life. The support from my colleagues and the organisation's strong emphasis on teamwork and professional development have made this experience even more enriching. Knowing that my efforts contribute to better health outcomes and greater peace of mind for those we serve is the ultimate fulfilment. At Home Instead, I truly feel I am part of something special, where compassion and excellence go hand in hand.


Frequently Asked Questions about Home Instead (Glasgow South)

What Type of Services does Home Instead (Glasgow South) offer?

Home Instead (Glasgow South) offers Home Care.

How many Carers does Home Instead (Glasgow South) employ?

Home Instead (Glasgow South) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Glasgow South) to verify any information. View our terms and conditions. Home Instead (Glasgow South) has a Platinum Service – more info.