Virtus Care Ltd

58 Lancaster Road, London W11 1QR
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9.0 12 Reviews
  • Virtus Care Ltd, London
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Care Provided by Virtus Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Virtus Care Ltd
  • Person in charge
  • Asia Faraji (Manager)
Are you the Owner/Manager of Virtus Care Ltd? View your Advertising Options

Virtus Care Ltd Reviews (12)

9.0

Virtus Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Virtus Care Ltd has 12 reviews.

Overall Experience

  • 12
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Date Published

12
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3
9

Review from Atar Z (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Virtus Care and have been absolutely amazed at how they have supported us with our father. The carers have conducted themselves in a professional manner, we are grateful for how my father's carers have dealt with maintaining his dignity in a sensitive manner. The company have matched
our father up with carers who understand our religion, culture and language which has helped my father’s transition with acclimating to his new norm that much more easier. We are so fortunate to have been told about them.

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Review from P N (Daughter of Client) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Virtus Care is simply outstanding. From our first moment of contact, my brother, mother and l have been bowled over by the professionalism, competence and empathy shown by every person we have dealt with in setting up the complex care needed for my father. Nothing has been too much trouble and we are
beyond relieved to have our father in such safe hands. My mother has told us she wants this Virtus Care team on hand for the rest of her life!
We cannot recommend Virtus highly enough.

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Review from Marcus H (Son of Client) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother came out of hospital to die at home. We didn't know how long exactly that she had but we knew it probably wouldn't be longer than a couple of months. The carers, initially introduced by a member of staff, were amazing right from the start. My mother grew to love them as did we all. And
I think they loved her. Always upbeat and smiling, endlessly patient and professional and so caringly sensitive all the time. Such care and attention helped enormously to make what would have otherwise been an extremely hard experience that much more bearable. We owe them, love them and thank them so much.

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Review from V A (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was temporarily immobilised after an accident and went from being a fit and active 60yr old to lying flat on my back for weeks. With a little apprehension, I approached Virtus for help. It is not easy losing your independence even when you know it is not for always. I was unsure how I would feel having
carers visit each day but I needn't have been worried. The agency was brilliant. My carers were kind, cheerful, sensitive and incredibly helpful in so many different ways. Always positive, they supported me through a very challenging couple of months and helped my husband with some of the chores. We looked forward to seeing them each day, I don't know how we would have managed without them and I am very grateful. Thank you to all the team.

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Review from M S (Client) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Virtus Care is excellent. I would highly recommend this service to any client or agencies. There are no faults which I can find, as we appreciate the hard work they provide. Their management and staff are professionally trained to the care standards, who are always consistent in their job
roles and take their jobs seriously. I am happy with the care, as they are reliable, compassionate, kind, friendly and efficient and always go out of their way to support you extra at any given time. I am very thankful for Virtus Care because without Virtus Care I could not manage. Thank you, Virtus Care, as you are all doing an outstanding job.

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Review from S S (Daughter of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has multiple health conditions including Alzheimer's which impact his well-being. He has a regular care worker who has been supportive over the last 9 months and I cannot fault her. She is so caring, patient and shows compassion when supporting my father. She is excellent and has a sensitive
tone where she is able to offer encouragement to my father.

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Review from N N (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided culturally competent care, treated my father with the utmost dignity and respect. The carers supported my entire family, and helped us understand the process of death with compassion and care, they were outstanding during such a difficult time. I wish the service all the best for the future.

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Review from Peter M (Next of Kin) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care given to my partner, who has Parkinsons and also has a severe spinal injury. My partner is a very independent and always try's to help herself by doing tasks during the day and night and the two full-time carers always respect that. My partner is vegetarian and fortunately,
one carer is a chef so it is as though we have a 5-star Restaurant at hand! My overall experience has been excellent with Virtus, in dealing with the everyday caring for my beloved partner and they always try to resolve any problems that occur sometimes. I would heartily recommend Virtus as a professional and able care company.

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Review from S B (Client) published on 16 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like working with Virtus Care. I’ve found them to be friendly, kind and in general, the carers work hard and are discreet about your private life which is important. PPE is provided and always worn, and the carers are regularly tested. They all have vaccinations.

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Review from Amanda J (Client) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and the team from Virtus care have been outstanding in understanding his complex needs. He has never been so content and spoilt. Living 200 miles away and in the middle of lockdown, it is such a relief to know that he is being well looked after and that he is happy.

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Review from Rania (Next of Kin) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m am so pleased we chose that company for dad. He was withdrawn and moody lately. Since these lovely carers started, he is a happier man. He eats again he goes out, they even manage to persuade him to do his exercises. Every time we visit the house is spotless and Dad is very suave. Thank you all
for everything you do.

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Review from Angela A (Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly, Virtus have changed my life. I've been through dozens of home care providers in West London but none of them knew how to deal with my complex issues, I was one of Virtus's first users and I can say they are absolutely excellent. They make me feel part of the family and give me the respect
and attention that other care providers never did. My carers go above and beyond to make events and activities for me to enjoy despite my limited capability but in a genuine, loving way. The owners are a small family and are always checking up on me and making sure everything is going well. This is, in my opinion, the best care provider in London and I've tried loads.

Reply from naseem maghouz, Director at Virtus Care Ltd

Thank you for the extremely kind review Angela. As you know we will always attempt to provide the best quality care service and in doing this create an environment that both our service users and care staff can create lasting bonds. We are proud Virtus Carers are able to create that family atmosphere you love. All the best, Naseem.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Virtus Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Virtus Care Ltd is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Virtus Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Virtus Care Ltd

What Type of Services does Virtus Care Ltd offer?

Virtus Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Virtus Care Ltd to verify any information. View our terms and conditions. Virtus Care Ltd has a Basic Service – more info.