Submit a Review for Gateway Care Services Ltd
Thames Inovation Centre, 2 Veridion way, Erith, DA18 4AL
View Full Details of Gateway Care Services LtdLatest Reviews for Gateway Care Services Ltd
25 July 2016
We have been in contact with you on several occasions and have never had a response of any outcomes. Mistakes have been made, thankfully no serious outcomes have occurred thankfully. Therefore we have come to an arrangement with family to take over from this company, so we no longer need your visits. Any care will be provided by family.
22 July 2016
The degree of care and support given varies considerably on who the carer is. Some are there for half an hour and some do fifteenth minutes. Most do as little as possible and do not ask if my father needs or wants anything else doing for him. They leave the kitchen untidy, only have a plate or bowl or spoon and a cup of to wash up, but that's never done. Bin bags are also left overflowing when they could deposit them in the wheelie bin on their way out. No personal care given.
21 July 2016
The main carer who looked after my mum 2 times a day, 5 times a week was quite rough when handling her and was not hygienic in treating her sanitary towels, and often left them on her floor with underwear and left. After complaints she was replaced by a carer, who was caring and considerate when caring for my mum. Unfortunately she left, with no explanation, and the previous carer returned, much to the terror of my mum. My mum fell in her care in the bathroom, but did not record it in the book. At the weekend a different carer came who was also professional and kind. I found it insensitive to send the previous carer back after several complaints. When the carer reported my mum was weaker and needed more support, agency did send someone within a week to reassess her care.
19 July 2016
The care that has been provided to my father is ok! However I do feel that if the carer is paid for half an hour they should spend that time with the client. I feel that they should spend the quality time with them, prompting them to eat, talking, personal hygiene duties could all be carried out. From my experience most of the carers make a cup of tea, record that they wash dishes, (how can they, they never made food so there was nothing to wash up!). In their record of events book, they recorded a half an hour visit, but in reality it was 5 or 10 minutes. Only one carer spent time with my father encouraging him to eat, preparing foods and using the half an hour effectively! He is a real credit to the company.
12 July 2016
Carer seems to need to rush when washing, dressing etc, as I'm definitely slower now.
12 July 2016
Mostly good, however broom cupboard door and hatch door do not match the cabinets and handles are needed for cupboard door, apart from that very pleased.
11 July 2016
In the main pretty good. However I do find it disconcerting to find that I often don't know who is going to appear at my front door. I have my main carer who is very good and then the next day she'll be sent to another area for 2 or 3 days while I sometimes have a couple of different girls for that period but I am not told who they might be. Most are very friendly but one or two are somewhat taciturn, their work is OK. Communication between office and client should be improved e/g when a carer will be late. Most of the girls are charming.
11 July 2016
My wife is very satisfied with the carers who visit her 3 times each day for 5 days each week. However the carers who cover these two on their 2 days off each week fall well below the standard and the individuals have been varied on several occasions without warning. The current position is that whereas the main carers are totally trusted by my wife, the other replacement carers often are not fully acquainted with procedures and consequently do not have the trust of my wife and involve me - often where I have to assist or remind.
Latest Reviews for Gateway Care Services Ltd
25 July 2016
We have been in contact with you on several occasions and have never had a response of any outcomes. Mistakes have been made, thankfully no serious outcomes have occurred thankfully. Therefore we have come to an arrangement with family to take over from this company, so we no longer need your visits. Any care will be provided by family.
22 July 2016
The degree of care and support given varies considerably on who the carer is. Some are there for half an hour and some do fifteenth minutes. Most do as little as possible and do not ask if my father needs or wants anything else doing for him. They leave the kitchen untidy, only have a plate or bowl or spoon and a cup of to wash up, but that's never done. Bin bags are also left overflowing when they could deposit them in the wheelie bin on their way out. No personal care given.
21 July 2016
The main carer who looked after my mum 2 times a day, 5 times a week was quite rough when handling her and was not hygienic in treating her sanitary towels, and often left them on her floor with underwear and left. After complaints she was replaced by a carer, who was caring and considerate when caring for my mum. Unfortunately she left, with no explanation, and the previous carer returned, much to the terror of my mum. My mum fell in her care in the bathroom, but did not record it in the book. At the weekend a different carer came who was also professional and kind. I found it insensitive to send the previous carer back after several complaints. When the carer reported my mum was weaker and needed more support, agency did send someone within a week to reassess her care.
19 July 2016
The care that has been provided to my father is ok! However I do feel that if the carer is paid for half an hour they should spend that time with the client. I feel that they should spend the quality time with them, prompting them to eat, talking, personal hygiene duties could all be carried out. From my experience most of the carers make a cup of tea, record that they wash dishes, (how can they, they never made food so there was nothing to wash up!). In their record of events book, they recorded a half an hour visit, but in reality it was 5 or 10 minutes. Only one carer spent time with my father encouraging him to eat, preparing foods and using the half an hour effectively! He is a real credit to the company.
12 July 2016
Carer seems to need to rush when washing, dressing etc, as I'm definitely slower now.
12 July 2016
Mostly good, however broom cupboard door and hatch door do not match the cabinets and handles are needed for cupboard door, apart from that very pleased.
11 July 2016
In the main pretty good. However I do find it disconcerting to find that I often don't know who is going to appear at my front door. I have my main carer who is very good and then the next day she'll be sent to another area for 2 or 3 days while I sometimes have a couple of different girls for that period but I am not told who they might be. Most are very friendly but one or two are somewhat taciturn, their work is OK. Communication between office and client should be improved e/g when a carer will be late. Most of the girls are charming.
11 July 2016
My wife is very satisfied with the carers who visit her 3 times each day for 5 days each week. However the carers who cover these two on their 2 days off each week fall well below the standard and the individuals have been varied on several occasions without warning. The current position is that whereas the main carers are totally trusted by my wife, the other replacement carers often are not fully acquainted with procedures and consequently do not have the trust of my wife and involve me - often where I have to assist or remind.