Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Kapital Care (UK) Ltd

stars
stars 25 March 2022
Have been using this care agency which was provided through the local authority. Not trained carers. Not suitable for someone with dementia. Carers have no idea how to deal with the person with this condition. My parent shoved around in bed during personal care like my parent don’t feel anything causing too much distress and then accusing my parent of doing wrong. My parent did not like them handling in the manner they did. Making my parent irritable and end up raising hands to make them stop. Carers then complaining to their manager for my parent being aggressive when they were responsible for making my parent like that as they could not deal with someone with dementia, as they did not know how to. My parent got badly injured and ended up with a fracture on hand. The carer quickly finished off and ran off. She then denied she knows anything about it. She is being investigated. She should not be working as a carer.
Review from Julia B (Daughter of Client/Service User)