Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Latest Reviews for Seren Support Services Ltd (Cardiff and Vale)

stars
stars 05 April 2023
My 63-year-old husband has been diagnosed with terminal brain cancer, and I found myself in a position where I needed a morning call every day to help him with personal care. Seren came to me via the trust, and I had no previous knowledge of them. Thank you, Seren; during the past six months,
you have provided continuity of carers who arrive on time. We have also established a good routine which works well for my husband. Carers are empathetic, friendly and a pleasure to have in our home. My only negative is that sometimes care visits can seem just a little bit quick, so I wonder if care is as thorough as it could be.
Review from Jacqui L (Husband of Client/Service User)