Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Seren Support Services Ltd (Cardiff and Vale)

stars
stars 05 April 2023
My 63-year-old husband has been diagnosed with terminal brain cancer, and I found myself in a position where I needed a morning call every day to help him with personal care. Seren came to me via the trust, and I had no previous knowledge of them. Thank you, Seren; during the past six months, you have provided continuity of carers who arrive on time. We have also established a good routine which works well for my husband. Carers are empathetic, friendly and a pleasure to have in our home. My only negative is that sometimes care visits can seem just a little bit quick, so I wonder if care is as thorough as it could be.
Review from Jacqui L (Husband of Client/Service User)