Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Ascentia Support Services Ltd

stars
stars 24 June 2024
I am very happy with the care I am receiving. The manager and carers are fantastic.
Review from Margarita C (Client / Service User)
stars
stars 08 May 2024
The manager and Ascentia have been excellent since the very first interview. They have always treated Mum with great respect, genuinely caring for her, not just treating her as a 'job'. They have supported Mum with domestic tasks and increasingly personal care as her condition worsens. They have also been a point of contact for health professionals visiting Mum at home. Record keeping and communication with me has been thorough, timely and helpful. The manager brings a wealth of experience, shown in her continual assessment of risks, advice to me on help available to Mum, highlighting things to prepare for in the near future, and her gentle encouragement to Mum to avoid 'risky' behaviour. Mum was apprehensive of having carers but now looks forward to their visits. As new staff have been brought onboard you can tell they have been careful to match the 'right' carer to Mum.
Review from Matt C (Son of Client/Service User)