Home Care Provider Owned by Advantage Healthcare in London

  • Home Care Provider Owned by Advantage Healthcare in London

Advantage Healthcare Locations in London (1)

 

1 Home Care Provider owned by Advantage Healthcare in London

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Advantage Healthcare - London and South East

7th Floor, Grosvenor House, 125 High Street, Croydon CR0 9XP 

1 review
  • Care Provided
  • Live in Care
  • Nursing Care
  • Older Person Care
  • Dementia
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Advantage Healthcare Reviews in London (1)

Reviews Posted for members of Advantage Healthcare

Overall Experience

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Review of

Advantage Healthcare - London and South East

from Emily S (Daughter of Client) published on 11 September 2017

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend this agency to provide care for you or your family members. They have left my severely disabled, wheelchair bound father who requires 24/7 care without any cover on numerous occasions. Having been awake all day and at work, my mother has then had to cover night shifts which have
been left uncovered by Interserve Healthcare, leaving her tired and unfit to go to work the next day. I believe this is unsatisfactory and we are deeply disappointed. Everyone wants the best for their family member and in my opinion, I do not believe that Interserve Healthcare (Croydon) provide this.

Reply from Alexandra Whitelegg, Marketing & Comms Officer at Advantage Healthcare - London and South East

Thank you for taking the time to provide feedback on our service. We are sorry that you have had cause to complain regarding the service provided on behalf of Interserve Healthcare Group.


We have acknowledged receipt of the complaint that you have raised with our branch. In line with the company complaints policy, a thorough investigation is now being undertaken. Once the investigation has been completed, a full written response will be sent to you. We will send this response within 21 working days of your complaint being acknowledged.

Should you require any further assistance, please do not hesitate to contact your care service manager and we will endeavour to assist you further.


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