Altogether Care - Care At Home Ltd in Dorset | 7 Home Care Providers

Review of
Altogether Care - Care at Home (West Moors)
from J R (Daughter of Client) published on 26 August 2024

Submitted via Website • Report

Overall Experience

The daily carers were on the whole delightful but very poorly trained. For example, crucial medication was frequently not given to my Mother leading to a lack of confidence and a constant need to check whether this had been followed through. On one occasion hot soup had been positioned on a tray, onto

my Mother's lap, this slipped, burning her thigh so severely that paramedics had to be called as the staff member did not undertake basic First Aid, not even applying a simple cold compress. The resultant comment from Management was that my Mother when offered had turned down assistance. On visiting my Mother 30 minutes later I found her incoherent from shock. The burn blistered and had to be treated by the District Nurses for weeks following. Appalling. The carers told me they make 22 visits daily. They are not allowed to communicate with the client's relatives, this can only be done through the Management. If anything has not already been sanctioned on the App it cannot be implemented.

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Review of
Altogether Care - Care at Home and Live-in Care (Christchurch)
from Lisa L (Daughter of Client) published on 12 October 2023

Submitted via Website • Report

Overall Experience

If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do lunch

only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.

Reply from Stephen Knell, CEO for Altogether Care at Altogether Care - Care at Home and Live-in Care (Christchurch)

We appreciate you taking the time to share your own personal experience with Altogether Care. Your feedback is invaluable in our ongoing efforts to improve our services. Our aim is to maintain a close working relationship with all our clients and their families to ensure that we meet their individual needs. However, it is regrettable that on this occasion, the specific issues at hand were not brought to our attention. As a result, we were unable to address and resolve the concerns raised in your review in a timely manner. At Altogether Care, we are continuously working to enhance our services and all feedback is acted on. We encourage all our customers to communicate with us and if necessary, utilise our complaints process to ensure that any concerns are addressed and resolved. Your input firstly to our office is essential in helping us provide the best possible care. Thank you for bringing this to our attention, we will continue to try and contact you to gather further information.

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Review of
Altogether Care - Care at Home and Live-in Care (Christchurch)
from Maria Emilia B (Daughter of Client) published on 10 March 2022

Submitted via Website • Report

Overall Experience

The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never

asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services.
Hope if you choose this agency they won't replace your loved one's care package.

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Review of
Altogether Care - Care at Home (West Moors)
from Alison B (Client) published on 11 December 2020

Submitted via Website • Report

Overall Experience

Every carer who came to help me bath and wash my hair (after breaking both my arms this summer) was lovely. The office contact and support was really friendly and understanding. As a recent manager of a similar service, I was really impressed by the professional and personal service I received.

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Review of
Altogether Care - Care at Home (West Moors)
from Joy P (Client) published on 9 February 2018

Submitted via Postal Card • Report

Overall Experience

When I started with Altogether Care a time of 08:30 was agreed and for the first two years, this worked perfectly with a regular carer. For the last few months, there is a different carer most days which entails explaining daily what is required. Also for the last few months, there has been no 08:30

regularly as agreed the times now vary form 07@30 to 09:30. In spite of complaints this situation continues. Payment by direct debit would be simpler and finish the need to write a cheque, address, stamp, post and envelope.

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Review of
Altogether Care - Care at Home (West Moors)
from Daphne R (Client) published on 8 January 2018

Submitted via Postal Card • Report

Overall Experience

I am very grateful for all the car and kindness I receive from all the staff. We have a wonderful group o ladies and young gentlemen.
I hope the care will continue for another year.

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Review of
Altogether Care - Care at Home (Weymouth)
from P S (Son of Client) published on 8 January 2018

Submitted via Postal Card • Report

Overall Experience

I would like to say thank you to all the Altogether staff for looking after our mum as she was very ill in bed. They used to come around three times a day. They were like one of the family.
Thank You.

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Review of
Altogether Care - Care at Home (West Moors)
from Joan F (Client) published on 8 January 2018

Submitted via Postal Card • Report

Overall Experience

All the carers who come are lovely people. They enrich my life by getting to know them. They are very polite and very willing to help me. I enjoy their company and have already recommended Altogether Carer to friends.

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Review of
Altogether Care - Care at Home (West Moors)
from N G (Wife of Client) published on 8 January 2018

Submitted via Postal Card • Report

Overall Experience

The overall standard of care is excellent. All carers are kind, courteous, friendly and efficient. I have no complaints and think that everyone does a wonderful job.

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Review of
Altogether Care - Care at Home (Beaminster)
from Pam B (Wife of Client) published on 23 November 2017

Submitted via Postal Card • Report

Overall Experience

My Husband had been a client of the company for about 15 months. During that time the care he received was first class. The carers were always respectful and friendly. They shared jokes and generally buoyed him up. They provided support to me when I needed it. All in all a very good experience with

eventually a sad outcome.

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Review of
Altogether Care - Care at Home (Beaminster)
from J M B (Wife of Client) published on 8 December 2016

Submitted via Postal Card • Report

Overall Experience

I was very pleased with the Altogether Care team that came. Very helpful, always on time. Nothing was too much trouble for them.

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Home Care Providers Owned by Altogether Care - Care At Home Ltd in Dorset

Altogether Care - Care At Home Ltd Locations in Dorset (7)

Altogether Care - Care At Home Ltd Reviews in Dorset (11)

Reviews Posted for members of Altogether Care - Care At Home Ltd

Altogether Care - Care at Home (West Moors)

Altogether Care - Care at Home and Live-in Care (Christchurch)

Altogether Care - Care at Home and Live-in Care (Christchurch)

Altogether Care - Care at Home (West Moors)

Altogether Care - Care at Home (West Moors)

Altogether Care - Care at Home (West Moors)

Altogether Care - Care at Home (Weymouth)

Altogether Care - Care at Home (West Moors)

Altogether Care - Care at Home (West Moors)

Altogether Care - Care at Home (Beaminster)

Altogether Care - Care at Home (Beaminster)

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