Home Care Providers Owned by AQS Homecare

  • Home Care Providers Owned by AQS Homecare

AQS Homecare Locations (5)

 

5 Home Care Providers owned by AQS Homecare

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AQS Homecare Dorset

87 Wimborne Road, Bournemouth BH3 7AN 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
AQS Homecare Sussex

24 Pevensey Road, Eastbourne BN21 3HP 

8.0 5 reviews
  • Care Provided
  • Older Person Care
  • Dementia
AQS Homecare Essex

Weir House, 4 Laindon Road, Billericay CM12 9LD 

  • Care Provided
  • Older Person Care
  • Dementia
AQS Homecare Hampshire

10 Freemantle Business Park, Millbrook Road East, Southampton SO15 1JR 

1 review
  • Care Provided
  • Older Person Care
  • Dementia
AQS Homecare Hampshire East

5 The Potteries, Wickham Road, Fareham PO16 7ET 

1.0 4 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care Liverpool, Liverpool
Alcedo Care
CHD Complex Care, Godalming
CHD Living Ltd

AQS Homecare Reviews (10)

Reviews Posted for members of AQS Homecare

Overall Experience

  • 5
  • 2
  • 0
  • 1
  • 2

Date Published

10
1
2
2
8
Review of

AQS Homecare Hampshire East

from Elaine G (Daughter of Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some spots
in the ceiling. I had to tell her she wasn't here for that, she is here to observe the carer who is treating my mom rough in the bathroom when showering my mom.
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.

Reply from Jane Massarella, Operations Manager at AQS Homecare Hampshire East

Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.


Staff

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Treated with Dignity

Value for Money

Review of

AQS Homecare Sussex

from Patricia B (Wife of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has taken me a while to do as I've been dealing with my husband's passing,
But I have to say the care my husband got from the team was second to none particularly the last week of his life, without their assistance we would never have got through the week, you are all so amazing kind thoughtful,
I have no words to express my gratitude to you all, thank you all so very much.
Sending love to each and every one of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

AQS Homecare Hampshire East

from Victoria B (Next of Kin) published on 28 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team
are supportive and always friendly on the phone. I would happily recommend this team to anyone.

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Treated with Dignity

Value for Money

Review of

AQS Homecare Hampshire

from Andrew D (Client) published on 27 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor service. I need a double-up team but I am being told due to staff leaving and not being replaced, I will not get them. When I do get them it is rushed and they don't care how much pain they put you through. Poor service.

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Management

Treated with Dignity

Value for Money

Review of

AQS Homecare Hampshire East

from Stuart M (Son of Client) published on 4 December 2018

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was with this company AQS Homecare Hampshire East from April 2018. Some staff were good other staff were not well trained to an acceptable level in our opinion, which the company is looking into.
My mother has now moved to a new care company.

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Management

Treated with Dignity

Value for Money

Review of

AQS Homecare Sussex

from Annette C (Daughter of Client) published on 10 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have been with AQS Mum's care has improved and she has a smile on her face every time the carers turn up. AQS are very organised and very professional. We are very pleased we have them on board.

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Management

Treated with Dignity

Value for Money

Review of

AQS Homecare Sussex

from Robert R (Client) assisted by family/friend published on 25 May 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with AQS Homecare. Carers are very considerate to my needs. Good continuity with Carers.

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Management

Treated with Dignity

Value for Money

Review of

AQS Homecare Sussex

from J P (Daughter of Client) published on 23 May 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum happy to have continuity of care with the same Carer and coming at the same time each day.

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Review of

AQS Homecare Sussex

from G A (Son of Client) published on 18 May 2018

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, always helpful and polite. My mother is very happy with the service and is treated very well by all concerned.

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Review of

AQS Homecare Hampshire East

from Trevor S (Client) published on 4 July 2016

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the whole of 10.5 years of being disabled AQS were the best providers of care that I have ever had when dealing with a person such as I with a Spinal Injury, being paralysed from the chest down and wheelchair bound and not being the easiest to care for.
They worked to a regular time schedule unlike
many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.

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Treated with Dignity

Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about AQS Homecare

How many Agencies does AQS Homecare own?

AQS Homecare own 5 Agencies.

Which AQS Homecare Agencies have the highest review score?

AQS Homecare Sussex, AQS Homecare Hampshire East & AQS Homecare Hampshire have the highest review score.
AQS Homecare in Dorset AQS Homecare in East Sussex AQS Homecare in Essex AQS Homecare in Hampshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AQS Homecare to verify any information. View our terms and conditions. AQS Homecare has a Basic Service – more info.