Home Care Provider Owned by Bluebird Care in Bath & North East Somerset

Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE Somerset

Good morning,
Thank you for taking the time to leave such a detailed and kind review. We're happy to hear that you had such a great experience and will gladly pass your kind words on to the team.
All the best,
Bluebird Care Bath

Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for your thoughtful and honest feedback. We're really pleased to hear that you've had a good overall experience with Bluebird Care, and that you've found our team to be reliable, caring, and conscientious. That truly means a lot to us. We're also grateful that you raised concerns in the past we always strive to address issues quickly and respectfully, and we're glad to know your previous concern was resolved to your satisfaction. We take your recent comments about visit timings seriously and will do our best to ensure greater consistency going forward, especially around your preferred weekend timing. Your feeling of support from us is exactly what we aim for, and we understand your concerns about cost it's something we're continually reviewing while working hard to maintain the highest standards of care. Thank you again for sharing your experience, and please don't hesitate to reach out if there's anything further we can do to improve your care.

Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for taking the time to share your kind words and thoughtful feedback. We are truly grateful for the trust you've placed in Bluebird Care to support your mother's needs.
It's wonderful to hear that she is building strong relationships with her regular carers and feels comfortable and supported during each visit. We understand how important it is for both our customers and their families to feel reassured, and we're so pleased that the care and consistency we provide is giving you peace of mind.
We also appreciate you highlighting the communication and visit records we aim to keep families informed and involved every step of the way.
Thank you again for your recommendation. It means a great deal to us and our team.

Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for your kind and thoughtful feedback. Were truly grateful that you've taken the time to share your experience with Bluebird Care.Its heartening to hear that the improvements made since January 2025 have made a positive difference in your care. We're especially glad that our efforts to provide a consistent and familiar team have brought you comfort and confidence. It means a great deal to us that you've found several of our carers to be outstanding, not just in their professionalism, but also in the warmth and joy they bring to your home.Your comments about their initiative, efficiency, and ability to adapt are exactly the qualities we strive for in our care teams. We're also delighted to hear that the meals prepared have been both appetising and uplifting, and that those extra thoughtful touches have not gone unnoticed.We look forward to continuing to support you and will share your lovely words with the team. Thank you again for trusting us with your care.

Reply from Mel Fairchild, Operations Director at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for your kind and thoughtful review. We are truly grateful for your feedback and are delighted to hear that you've had such a positive experience with Bluebird Care over the past four years. It's wonderful to know that the care manager has been a supportive and caring presence, and that the team of carers has been able to help you maintain your independence in a respectful and safe manner.We're honored to be a part of your journey and to have contributed to you feeling more content and comfortable in your own home. Your trust and satisfaction mean the world to us, and we will continue to strive to provide the best care possible. Thank you again for sharing your experience!

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so very much for taking the time to leave us this glorious review. It is truly heartwarming to hear that we have been assistive with both yourselves and your wife's recuperation. Our signature outstanding service aims to increase well-being and enhance lives, and it is utterly magnificent to hear that we have been instrumental in helping you to enjoy your life together!

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so very much for the beautiful feedback on our support of your friend. It has been our pleasure to assist him and yourself with his care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that you experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their friends and families and other healthcare professionals to change lives. Compassionate and outstanding care is the aim, so achieving this goal for you both is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and to our live-in carer who provided the support.

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for sharing your experience of our care. We strive to deliver the highest standard of professional care whilst peppering visits with kindness, empathy and compassion. Our care experts are smile spreaders, aiming to bring far more than just practical support. We endeavour to match our customers to their ideal care experts based on specialisms, preferences, personalities and interests. Your feedback is critical to us so we can ensure your experience is nothing less than exceptional; it is our honour to support your mum to remain safe and happy at home.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

It was our honour to support your mother and father in their home. Creating and maintaining a safe, comfortable, supportive environment for each customer who wishes to remain at home until their final day is possibly the most special service we provide. We know that care requirements can evolve rapidly; our ability to respond immediately and fulfil every request - from additional visits to 24-hour care - was, I know, a critical resource for your family in a time of need. Our professional care is built on a foundation of compassion, kindness, and empathy - unteachable values. When delivering support, particularly palliative and end-of-life care, these values create a warm, comfortable, reassuring care experience. To reiterate, it was our honour to support your parents in their time of need; thank you for sharing your experience of our service.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

What an extraordinary kindness is it to share this experience. Palliative and end-of-life home care is something that we do frequently for Bath and Bristol residents, but the experience is deeply felt, intensely private, and not often shared in the public domain. I sincerely appreciate you sharing your experience of our end-of-life care here; it was a great honour to deliver support for your Nan, caring for her night and day. A decline in health can happen quickly, our carers are constantly monitoring well-being and our service is agile when it comes to making changes to the level of support provided. This responsiveness was critical for your family in a time of great need and anxiety. Keeping your nan comfortable and happy in her Hartcliffe home was incredibly special for our Bluebirds. Our carers approach with compassion, empathy, and kindness to instil confidence and ease stress. Thank you for allowing us to support your beloved Nan and your whole family during her passing.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for sharing your thoughts on our service; it has been our pleasure to support you to remain safe and happy in your Keynsham home. Engaging with our customers is an ongoing focus for our team and you are always so keen to be involved - I must say thank you for your willingness to help shape the future of Bluebird Care! Your contributions are invaluable. It has been a joy to care for you and I am delighted to read that you could not wish for better care. We hire for values - kindness, compassion, empathy - and train for excellence in professional care. Your carers work tirelessly to ensure they arrive on the dot of every visit but sadly they do sometimes encounter traffic, inclement weather, and emergencies at preceding visits which requires a very small window of flexibility around your scheduled visit time, in line with our contract; this should be communicated to you by our fantastic Care Coordination team. Thank you again for your excellent feedback; it is highly valued!

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for the beautiful feedback on our support of your mother in her Lawrence Hill home. It has been our pleasure to assist her with her care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe, and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that your mum has experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their families, and other healthcare professionals to change lives. Transformative care is the aim, so achieving this goal for your mother and your family is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and certainly to your mum's Care Assistants.