Bluebird Care in City of Edinburgh | 1 Home Care Provider

Review of
Bluebird Care Edinburgh
from M G (Client) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience

I feel it is worthwhile having this 6 month review so that if anything changes it can easily be notified.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for sharing your feedback. We're so pleased to hear that you find the six-month reviews beneficial. Ensuring your care continues to meet your needs and preferences is our priority, and these regular conversations help us to adapt and support you in the best way possible. We truly appreciate your thoughts and look forward to continuing to provide the care that's right for you.

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Review of
Bluebird Care Edinburgh
from A T (Husband of Client) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Management responsive to any request. Schedule always provided ahead of visits. Care staff obviously been trained attentive to person being cared for.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our management team has been responsive to your requests and that our care staff has provided attentive and professional support. We take great pride in ensuring that both the care and communication we offer are of the highest standard and it's wonderful to know that these efforts have made a positive impact. Your feedback is truly appreciated and we look forward to continuing to support you and your wife.

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Review of
Bluebird Care Edinburgh
from Riccardo B (Client) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Really great service. The carers are always friendly and they do an exceptional job. My wife and I have seen our lives substantially improve since signing on.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our carers have had such a positive impact on your lives. It's truly rewarding to know that our teams friendliness and dedication have made a difference. We're here to continue providing exceptional care and support and we're grateful to have you as part of our community!

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Review of
Bluebird Care Edinburgh
from Vera C (Client) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

My contact with carers has been satisfactory. Despite my age, I prefer to look after myself as much as I can. Without practical help I would find it difficult or impossible to manage. However, one occasion, the company has sent somebody that should have been employed with this type of work however that's

care. Mostly, the staff are kind and considerate.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for sharing your experience. We're glad to hear our services help you maintain your independence and that you find our staff mostly kind and considerate. We sincerely apologise for the one occasion where we did not meet your expectations. Once we became aware of the issue, we acted promptly to ensure our carers are fully equipped to meet the needs of every individual we support. Your comfort, dignity and trust are extremely important to us and your feedback helps us improve. Please don't hesitate to reach out to our management team if you have any further concerns - we're always here to help. Thank you for allowing us to be part of your care journey.

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Review of
Bluebird Care Edinburgh
from Sylvia R (Client) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Everything is going fine - no issues or concerns. All carers are most helpful.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.

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Review of
Bluebird Care Edinburgh
from A W (Client) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

I have had care from Bluebird Care for a year now and have found it very satisfactory. I'm very independent and didn't think I needed help - yet - but my son and daughter-in-law were insistent that I at least tried it. I have been pleasantly surprised that I find it very helpful and have a very thoughtful,

helpful and cheerful carer. I can see that when I need more care I will be happy to ask for more assistance.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. We are delighted you have been so pleasantly surprised by the benefits and are here from you when the time is right for more. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.

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Review of
Bluebird Care Edinburgh
from Jackie H (Client) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

Excellent experience, all carers are very helpful and willing to work as needed. Everyone looks neat and tidy.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thanks very much for taking the time to review our services which we will use to give feedback to our entire team. It's really important for us to hear all about our customers' experiences and views as we can only get better by listening. We will be in touch to discuss the aspects where you don't feel merit 5/5.

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Review of
Bluebird Care Edinburgh
from Tracy T (Next of Kin) published on 10 October 2024

Submitted via Website • Report

Overall Experience

We are very grateful to Bluebird Care for providing support quickly for our elderly friend. They were and are very quick to respond to emails and the initial process to set up was very thorough but also timely. I have had to call the office on one occasion out of hours and found staff very responsive.
The

care staff are great, proactive and flexible to our friend's changing needs. Having one main carer who knows our friend well also helps.
We just started care several weeks ago but so far, have nothing but praise for the carers and the service.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for this glowing review. It means the world to all of us that we are making a difference not only with your friend but that our customer service when contacting the office - even out of hours is five-star. We will share this with our team right away.

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Review of
Bluebird Care Edinburgh
from L C (Daughter of Client) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Bluebird Care has been excellent in supporting my mum who has been diagnosed with Alzheimer's. Their care gives the family peace of mind. She sees the same carer once a week. Mum really enjoys the carer's visits and enjoys a coffee and a chat. The carer will also turn her hand to anything Mum needs

done and will assist with a hair wash/shower etc. The family have decided to increase Mum's visits so that more household duties could be completed. This means our time with Mum is "quality time" and we can take her out and do the "fun" things! Any communication I have had with the supervisor and the coordinator at Bluebird have been excellent. The support is appreciated so much and makes a huge difference to me. Five stars all round!

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for this glowing review. It means the world to all of us that we are making a difference to all of you. Love that the "fun" things and quality time are being enjoyed. We will share this with our team right away.

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Review of
Bluebird Care Edinburgh
from Keith R (Son of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience

I found Bluebird Care listened well to the care I judged was needed. They were responsive and remarkably flexible about meeting our particular needs. The carer they provided was courteous and looked after us - as well as our mother. I don’t think the family could have done what we did without the professional

support and expertise of Bluebird. They are very client-centred.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for your kind words which we will share with our team. Your feedback inspires us to continue delivering excellent care and we are grateful for your trust in us.

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Review of
Bluebird Care Edinburgh
from Sarah C (Client) published on 19 June 2023

Submitted via Website • Report

Overall Experience

Having been a customer with this company for over 12 years I have seen it grow but still manage to continue to supply a high standard of care without losing the basics of understanding of what’s important.

Reply from Nicole Clarke, Marketing Manager at Bluebird Care Edinburgh

Thank you very much for taking the time to leave a review. We're so pleased to read that over the past 12 years, you've always received high-quality home care. It's something we're very passionate about and whilst the business has grown allowing us to take care of more people in our community, we're always striving for new ways to improve things for both our customers and our team. Please do speak to our team, if you have any ideas on how we gain 5/5 across the board.

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Review of
Bluebird Care Edinburgh
from Laura S (Partner of Client) published on 19 June 2023

Submitted via Website • Report

Overall Experience

Got matched for support very quickly. We have 2 x 1 hour companionship visits to allow me to have some respite time. All of the carers have been very kind, caring and considerate. Built up very good rapport with all carers quickly. Generally have 2/3 regular carers. Very happy to leave my partner in

their care. The support from the office is also very good. Timely phone calls if there needs to be any changes to agreed arrangements.

Reply from Nicole Clarke, Marketing Manager at Bluebird Care Edinburgh

Thank you for taking the time to leave us a lovely review. We're so pleased that we've been able to take care of your partner but most importantly allow you the respite time. We pride ourselves on delivering the very best care so please do speak to our team if you have any feedback on how we can gain 5/5 across the board.

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Review of
Bluebird Care Edinburgh
from William D (Son of Client) published on 1 June 2023

Submitted via Website • Report

Overall Experience

Extremely poor service recently. Left a message for a carer not to call yesterday but still turned up. Very inconvenient and poorly managed company (at least here in Edinburgh). I was aghast at how poorly their care has been for my mother. They only seem to be interested in money rather than service.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to speak with our supervisor about this review and we appreciate and understand your feeling of frustration when you wrote this. As we discussed, when you cancel visits with little notice, sometimes our care teams have busy mornings and like on this occasion, didn't check their phone for the message that you'd cancelled the care call. It was good to hear that you are indeed happy with the quality of our care services however and now know the right people to contact should you ever have to cancel in future.

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Review of
Bluebird Care Edinburgh
from Thomas W (Son of Client) published on 3 May 2023

Submitted via Website • Report

Overall Experience

We find the carers to be kind and compassionate to my mother’s requirements. We normally get the same professional team. The managers also keep in touch with me regularly to advise what is happening with the service they are providing.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for your kind words and positive review. Your feedback inspires us to continue delivering excellent care and exceeding expectations. We are grateful for your support and trust in us and will share this with all the team involved in your care.

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Review of
Bluebird Care Edinburgh
from S R (Daughter of Client) published on 9 February 2023

Submitted via Website • Report

Overall Experience

I am very grateful for the care we receive from Bluebird Care without whom my father would not have been discharged from the hospital. It is good to have him home and in the good hands of capable carers to bathe, dress and attend to his catheter. Thank you.

Reply from John Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to review our care at home service for your father, it must be such a relief to have him back in his own home, being looked after by caring professional carers. I'm happy to discuss with you your thoughts on how we as a service, can get the 5 stars for the other areas which are marked as 4. This provides valuable insight on how we as a business can improve and merit the 5 stars overall.

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Review of
Bluebird Care Edinburgh
from Anna M (Daughter of Client) published on 12 January 2023

Submitted via Website • Report

Overall Experience

I can honestly say my mum's carers have been amazing. They have built up a good relationship and tend to her every need! They are reliable and compassionate and although my mum was reluctant at first, she wouldn't be without them now.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you very much for taking the time to leave us such a lovely review. We are really pleased to hear that we have changed mum's mind about her help at home allowing her to live independently at home. Your kind words will be shared with the team involved in mum's care as this matters so much to us all.

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Review of
Bluebird Care Edinburgh
from Anne N (Niece of Client) published on 7 September 2022

Submitted via Website • Report

Overall Experience

Bluebird Care was a godsend when they started with my aunt during the first lockdown in 2020. They have provided excellent service and excellent carers with some going above and beyond the call of duty for my aunt. The app was a great communication link to keep up to date with the day-to-day care notes.

Having been through some difficult and challenging times, Bluebird did their utmost to keep us informed and to seek alternative solutions with staff shortages due to the Pandemic. Sadly, my aunt now needs a nursing care home solution as staying at home is no longer possible for her. I would have no hesitation in recommending Bluebird Care to anyone looking for a private care at home solution.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your excellent review. This means so much to all involved in your aunt's care and your comments will be shared with them. Hoping her transition to nursing care goes just as well.

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Review of
Bluebird Care Edinburgh
from Linda T (Sister of Client) published on 2 September 2022

Submitted via Website • Report

Overall Experience

My brother was well cared for by Bluebird Agency. There was a brief spell when things didn’t work so well, but this was quickly dealt with and resolved. The carers were very caring and looked after him very well. The flat was kept very tidy and my brother always looked very smart and happy. As his health

deteriorated, the carers were able to give him the support he needed. The carers also visited him in hospital, which he really appreciated.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

It's much appreciated that you have taken the time to review our service. Your kind words mean so much to all the team and me. Thank you.

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Review of
Bluebird Care Edinburgh
from G C (Son of Client) published on 2 September 2022

Submitted via Website • Report

Overall Experience

I have been delighted to see first-hand how friendly, attentive and unflappable the various carers are, who are looking after my elderly parent on a daily basis. Their recovery from some recent ailments is no doubt in part due to the careful and skilful work of the Bluebird carers, who also keep my

parent's spirits up.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your review of our service. Your kind words will be shared with all our team and mean so much during these challenging times in our sector.

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Review of
Bluebird Care Edinburgh
from V R (Daughter of Client) published on 2 September 2022

Submitted via Website • Report

Overall Experience

Everyone I’ve dealt with at Bluebird has been warm, polite and helpful. Getting care set up for my mother was made as easy as possible, with home visits to assess her carried out sensitively. My mother has benefitted greatly from her care package. She enjoys the chat she has with the carers as much

as the support they give. Every care has been taken to ensure my mother is comfortable and happy with the service.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your 5-star review. This means the world to us knowing we are achieving what we set out to do in every hour of care we deliver. Delighted mum is enjoying the company of our carers. Your compliments will be shared with everyone involved.

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Bluebird Care Reviews in City of Edinburgh (61)

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