Bluebird Care in Devon | 4 Home Care Providers

Review of
Bluebird Care East Devon
from Chris K (Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Having had two close spells in Hospital, some six weeks in total, it was clear that I needed personal care help, my wife suffers from acute arthritis so she would also benefit from knowing that I was getting daily help.
The assessment visit was very comprehensive and my needs were clearly understood,

and my wife would also benefit from some home task help within the visit time. Our requirement of an 8ish am and around 19.30 pm visit time was possible. Something that other local care providers could not offer.
Initially I was unable to use a shower due to my lack of stability, that was not a problem as an assisted sink wash was managed.
As time progressed I was able to shower, with carer in attendance to help in the wash and drying process, giving me confidence.
Bluebird were very helpful in my wish to gradually reduce my Carer visit days as I became more able and confident and my final Carer visit date was 10 March 2025.

Reply from Sharon Wilkinson, Operations Director at Bluebird Care East Devon

Thank you for taking the time to share your experience with Bluebird Care. It's truly heartwarming to hear how our team was able to support both you and your wife during a challenging time.We're pleased that we could accommodate your preferred visit times and that our carers helped you regain confidence and independence. Your journey from needing assisted washes to showering with support is a testament to your strength, and we're so glad we could be part of that process.It's wonderful to hear that you felt comfortable reducing visits as you regained your mobility, and we appreciate your kind words about our flexibility. Your feedback means a lot to us, and we will share your appreciation with the team.Wishing you and your wife all the very best. If you ever need support again in the future, we're always here to help.

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Review of
Bluebird Care Torbay
from Ronald J (Client) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied with everything.

Reply from Nicky Gardner, Registered Manager at Bluebird Care Torbay

Thank you for taking the time to complete a review for Bluebird Care Torbay. We are pleased you are very satisfied with our service. Kind regards Nicky.

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Review of
Bluebird Care East Devon
from Eilish D (Daughter of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

The team at BlueBird East Devon looked after my mum beautifully in her last months. Every function within the team (carers, office staff and managers) offered an exemplary service.
The team showed respect and compassion to my mum; respecting her wishes to be looked after in her home till the very

end would not have been possible without their outstanding care. At times of crisis, they stepped in and flexed care provision to ensure Mum was kept safe. In particular, her main carers were there to support me as well as my mum. Continuity of care was so vitally important to my mum and her regular carers became friends very quickly; this level of kindness is so important when patients are nearing end of life, particularly those who are so fiercely independent, like my mum. Also, the team in the office were fabulous - they were both so calm and compassionate in moments of crisis! I can't recommend BlueBird highly enough. They are the very best.

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Review of
Bluebird Care East Devon
from R L (Son of Client) published on 27 December 2024

Submitted via Website • Report

Overall Experience

My mother used Bluebird for just over a year, with visiting care for an hour each morning to help with washing, dressing, and minor chores. She only stopped when she needed a live-in care service.
The care provided was absolutely excellent. Bluebird is one of the most expensive agencies, but the standard

of the care staff was faultless. She has made genuine friendships with the carers and was quite tearful about the idea of not seeing them again after moving to live-in care.
I wouldn't hesitate to recommend Bluebird Exmouth for visiting care if you can afford them. The only niggle my mother had was communicating with the Bluebird office staff. When she was confused over appointment times, she would try to phone the office, but often the phone would go unanswered. Also, the emails giving her appointment times were from a "no reply" address. She would try to reply to them and was confused when they went unanswered. Those are the minor areas I think Bluebird could try to improve upon.

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Review of
Bluebird Care Plymouth & South Hams
from D B (Daughter-in-law of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

We used the domiciliary care service provided by Bluebird Care for my father-in-law. As his needs changed, they showed flexibility and the communication from the care team and management was truly excellent. Not living close to him, the daily notes were invaluable and the manager was always quick to

respond to emails and calls. The office team were always on hand and the out-of-hours service was helpful and efficient. The whole team cared about my father-in-law's welfare and it really showed in the overall care he received. I seriously can't fault them. We've recently had to move to full-time live-in care but of course, we have stayed with Bluebird Care.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you so much for posting a review, it really means a lot to us. We are so pleased that we are able to support your father-in-law with his changing needs. Our aim is to offer a service that supports people from one visit a week through to live-in and everything in between. We enable people to remain at home as their needs change and also offer peace of mind to families and carers alike - this is especially important when you are not close at hand. Thank you for your lovely words.

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Review of
Bluebird Care Exeter and West Devon
from Susan C (Daughter of Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I am full of admiration for the carers who braved the snow and then terrible weather conditions during the storm to make sure my father received his daily support visits.
Their courage, personal dedication and professionalism are impressive. Thank you.

Reply from Sharon Wilkinson, Operations Director at Bluebird Care Exeter and West Devon

Thank you for such kind words, we are also extremely proud of our care team and the dedication they show, particularly in such extreme conditions. Supporting our customers at any time is important but the significance of that support is heightened when we have adverse weather.

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Review of
Bluebird Care Torbay
from D G (Client) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

I rate Bluebird Care Torbay very highly.
The standard of recruitment reflects in the highly efficient team of carers and the organisation as a whole.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Torbay

Thank you so much for taking the time to submit a review for us. I am pleased that you are happy with the efficiency of both our carers and the team as a whole. We have high expectations for all our staff and it is rewarding for us to know that those expectations are being met. When we receive a review such as yours, it makes our hard work all worthwhile, so thank you again.

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Review of
Bluebird Care Plymouth & South Hams
from G C (Daughter of Client) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Having carers each morning enables Mum to start the day well.

Reply from deserie atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for writing a review - we are very pleased that we make a difference to your mum's day - that is what we aim for every day.

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Review of
Bluebird Care Plymouth & South Hams
from T P (Daughter of Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

We remain very happy with the quality and the care provided by Bluebird Care. We are also pleased with the way in which management responds to issues/queries that arise from time to time. Communication is generally excellent.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for taking the time to write a review for us, we really appreciate you taking the time to do so and it means a lot to the teams. Communication is something that the office team works really hard on so it's great to hear that your experience is excellent. I will make sure that this is passed on to the teams as we all like to know that we are doing a good job. Many thanks.

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Review of
Bluebird Care Plymouth & South Hams
from S C (Daughter of Client) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Mom had wonderful care from Bluebird. All carers were very professional and caring. Certainly would use Bluebird again.

Reply from Deserie Atkins, Registered Manager at Bluebird Care Plymouth & South Hams

Thank you for reviewing our service. I am pleased that you and your mum were happy with the service that we provided. It also means so much to us to know that you would also use our service again should you need to. Thank you.

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Review of
Bluebird Care Plymouth & South Hams
from Julie E (Daughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

We have changed Dad's care company to Bluebird Care and we made the best decision. His care needs have changed in a short space of time and his care package has been very well assessed.
He lives independently in a self-contained apartment.
All carers are lovely, friendly and experienced. The management

is always on hand and very adaptive with clients' needs, always on time, chat throughout the visits as well. The app is amazing, you can see the care visit and also rota for peace of mind.
Highly recommend Bluebird and thank you for looking after our dad so well.
We feel confident he has the best care when we need to go away.

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Review of
Bluebird Care Exeter and West Devon
from William M (Client) assisted by family/friend published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience

I am grateful for all the care I receive from Bluebird Care but some carers are definitely better than others.

Reply from Frances Rowe, Sen Registered Manager at Bluebird Care Exeter and West Devon

Thank you very much for your feedback. All of our staff complete the same accredited training but we do understand that some personalities suit better than others.

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Review of
Bluebird Care Plymouth & South Hams
from Neil A (Son of Client) published on 7 June 2024

Submitted via Website • Report

Overall Experience

Very pleased with the service and recording keeping for Mother's care. During the period of care her needs increased from 2 to 4 visits per day. The increasing number of falls meant that a single carer was insufficient to cope with her growing needs. All carers spent time talking with Mother as well

as doing the ever-growing list of required tasks.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for taking the time to write a review for us. I am pleased that we are able to support your Mum to stay at home and remain as independent as possible. Spending time talking to our customers is such an overlooked part of our role but one which adds value to the care workers' daily work and helps brighten up the customers' day. I hope we continue to support your Mum over the coming months and years.

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Review of
Bluebird Care Plymouth & South Hams
from Yvonne W (Daughter of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum can't sing the praises of Bluebird Care high enough. Mum says everyone has been wonderful and very caring. She has really enjoyed welcoming the carers into her home and eventually embraced her weekly dining visit. That was a result given her reluctance to accept care in the first place. My sister,

brother and myself have valued the service and feedback. Highly recommended

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you so much for taking the time to write such a positive review. We know how difficult it can be for people to let strangers into their home and we view this as a privilege. It is a testament to the carers who go into your mum that this has been such a positive experience. I will pass your comments on to your mum's team as this kind of review is what makes the job so worthwhile.

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Review of
Bluebird Care Exeter and West Devon
from Sharon S (Daughter of Client) published on 13 May 2024

Submitted via Website • Report

Overall Experience

I would like to take this opportunity to thank you for the wonderful care that you have given my mother.
All of the team have been professional, caring and empathetic.
This has put us at ease knowing she was being carefully looked after with dignity and respect at home.
I would definitely recommend

Bluebird Care to anyone seeking this type of service.
Thank you so much.

Reply from Frances Rowe, Head of Care at Bluebird Care Exeter and West Devon

Thank you, Sharon, for taking the time to write us a review. Your kind words will be shared with the whole team who we know enjoyed the time spent with your mother. Wishing you all the best for the future.

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Review of
Bluebird Care Plymouth & South Hams
from John K (Client) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

The main carers are excellent, timing is not so good at night.
Highly recommend one carer, in particular, she goes the extra mile.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for submitting a review for us. I am pleased to hear that you feel your main carers provide an excellent service. Thank you for also raising the fact that timings of visits are not always good at night, it is only when people raise concerns that we can try to improve any issues. I will report your concerns back to the registered manager who will be in contact to discuss.

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Review of
Bluebird Care Plymouth & South Hams
from Sam L (Husband of Client) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

Until now, my wife and I have experienced a fair, cross-section of staff who attend to my wife's personal care. We have not been disappointed.
The staff portray a friendly and professional disposition which is most welcome and I have no hesitation in recommending the service.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for taking the time to complete a review for us. It really does mean so much to everyone here at Bluebird Care Plymouth & South Hams. We pride ourselves on providing professional and happy staff to help support our customers and we are pleased that you find this to be the case.

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Review of
Bluebird Care Plymouth & South Hams
from Catherine D (Daughter of Client) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

My mum has had twice weekly visits from Bluebird for almost a year. She and I have been impressed by the continuity of care, which means she feels very comfortable with the same carers who have got to know her and provide support in a very bespoke way. They have been reliable, respectful and compassionate

from the word go. I feel reassured and grateful to have them (and the pleasant office staff!) take care of Mum.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for your kind words. I will make sure that they get passed on to your mum's regular carers. We try our best to provide continuity of care as we know how daunting it can be having different people in and out of your home. I am very pleased that receiving support from us makes such a difference to you and your mum.

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Review of
Bluebird Care Plymouth & South Hams
from Linda K (Mother of Client) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the company who provided day care to my son.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for reviewing us on homecare.co.uk. I am pleased that you are happy with the support that we provide to your son as we try our best to make a difference to our customers and their families.

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Review of
Bluebird Care Torbay
from Brian B (Client) published on 24 February 2024

Submitted via Postal Card • Report

Overall Experience

Not used the service for very long, a few weeks, but all that's been given is first-class. No problems, always the best you could ask for.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for your kind words, we very much appreciate it. All the carers love to come and visit and will always give the best service.

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Home Care Providers Owned by Bluebird Care in Devon

Bluebird Care Locations in Devon (4)

Bluebird Care Reviews in Devon (201)

Bluebird Care East Devon

Bluebird Care Torbay

Bluebird Care East Devon

Bluebird Care East Devon

Bluebird Care Plymouth & South Hams

Bluebird Care Exeter and West Devon

Bluebird Care Torbay

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Exeter and West Devon

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Exeter and West Devon

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Torbay

Awards / Recognitions (2)

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