Bluebird Care in Devon | 4 Home Care Providers

Review of
Bluebird Care Torbay
from Caroline H (Wife of Client) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

After nearly a year of companionship for my husband I have found one staff member in particular to be perfect for my husbands needs as a carer, he helps my husband with, shopping, cooking, walking and gets him out. (my husband cannot do any of these independantly) He also asks if I need anything doing

or shopping etc. and make sure that my husband doesn't forget to pick it up when they are out. It's so good for my husband to have man to man company lots of jokes + laughter which helps my husbands moods. The member of staff is the perfect companion/carer for my husband, all my family agree too.

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Review of
Bluebird Care Plymouth & South Hams
from Cathy C (Daughter of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience

We have used Bluebird South Ham's to support my Mum both through daytime visits and eventually live in care. Communication with the management has been easy and quick, excellent support in both situations. Mums live in carer especially was excellent- calm, professional and proactive. Mum felt safe and

heard, through a very difficult period in all our lives.
I recommend Bluebird to anyone who may be in need.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you so much for taking the time to post a review. It is wonderful to hear that your Mum was well supported across all of our services - we really do strive to keep people at home feeling safe and secure and providing peace of mind for families within both our domiciliary care and live in services.

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Review of
Bluebird Care Plymouth & South Hams
from Liz D (Daughter of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Bluebird Care continues to provide a highly professional, sensitive and competent service that meets our 97 year old mother's complex and changing needs.
24/7 Carers are dedicated and cheerful in their demeanour as are our mother's Respite carers. They fulfill her medical needs regarding administering

prescription medication or assisting the physiotherapist or podiatrist or community nursing team when they visit. All carers work alongside eachother and other medical personnel for our mother's health and welfare constructively and cooperatively. They always place our mother's care needs first and respond sensitively to her wishes at all times striving to please her and ensure her comfort and dignity are maintained.
In addition, Bluebird carers do an excellent job keeping our mother's home clean, tidy and welcoming for her and for family and friends who visit. Visiting OTs and other professionals have remarked on how lucky our mother is to be receiving such a high standard of care in her own home.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you so much for taking the time to write such a comprehensive review. Everything that you have mentioned is what we strive to achieve everyday in order to make our customers and families feel supported in receiving the care that they require. Working with our healthcare colleagues is also important as it helps to ensure a fully joined up service for our customer. I will pass on your comments to the team as your words really do make a difference. Thank you

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Review of
Bluebird Care Plymouth & South Hams
from J B (Daughter of Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird Care were fantastic. Always reliable, which Mum loved. Communication was always good and Mum was always impressed with the carers, who they always tried to keep as regular. The carers were kind, thoughtful and willing to help however they could. Thank you for the help in transition from home

care to nursing residential care.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for completing a review for us. I am pleased that we were able to support your Mum at home and help to make the journey from her home to a care home go more smoothly. We appreciate that this is a difficult time for everyone concerned and aim to help with the transition as much as possible.

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Review of
Bluebird Care Plymouth & South Hams
from Robert B (Son of Client) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Just had my mum's six monthly review meeting with the care manager.
A thorough and sensitive review of my mum's care with Bluebird.
A useful meeting. Thank you.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for completing a review for us. We hold reviews to ensure that we are providing the support that is required and in order to make any changes that are required. However, we make changes regularly as required. I am pleased that you felt that this was beneficial and will pass your comments onto the Care manager.

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Review of
Bluebird Care Torbay
from B H (Wife of Client) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

We have a carer who comes in once a week to help with domestic chores, which in turn, helps me to have more time with my husband to go out daily for coffee. Small trips, sometimes lunch, to try to make the most of every day. Our carer is really good, friendly and very helpful. She also is good at chatting

to my husband, and having a good connection, and understanding him. We feel it will be really supportive for when my husbands dementia progresses.

Reply from deserie atkins, Operations Manager at Bluebird Care Torbay

Thank you for taking the time to write a review for us. I am really pleased that we help to support your husband to go out and about and that he enjoys our visits. I hope that you are assured that if the situation changes we can increase support to you both as required. I will pass your comments on to your care experts as it means so much to know that they make a difference, Thank you

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Review of
Bluebird Care Torbay
from G R (Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird are excellent and very willing to do any extras like shopping etc. They are willing to go the extra mile and were excellent when I fell off the chair and came to pick me up and it was night time. They keep in touch and always let me know when a different carer is coming. I would definitely

recommend them to anyone looking for help at home.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for Bluebird Care Torbay, we really appreciate this, and so pleased the visits are working well for you.

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Review of
Bluebird Care Torbay
from P S (Daughter of Client) assisted by family/friend published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Both my carers are very helpful. They really do help me stay independent. I love the social parties everyone is really friendly. I feel looked after and special. Bluebird is very good. Thank you.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for us at Bluebird Care Torbay, we really appreciate this. I am glad you like attending our social parties, they are good fun! and enables you to meet new people. Looking forward to seeing you at the next one.

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Review of
Bluebird Care Plymouth & South Hams
from John K (Client) assisted by family/friend published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

The carers are the most thoughtful + kind people always go the extra mile and makes us laugh even early in the morning, made our lives easier and takes the stress out. Thank you all we are so grateful.

Reply from Dawn Hackett, Home Manager at Bluebird Care Plymouth & South Hams

Thankyou for this wonderful review, we are pleased to hear we are making your lives easier,
Best Wishes,
Dawn

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Review of
Bluebird Care East Devon
from Chris K (Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Having had two close spells in Hospital, some six weeks in total, it was clear that I needed personal care help, my wife suffers from acute arthritis so she would also benefit from knowing that I was getting daily help.
The assessment visit was very comprehensive and my needs were clearly understood,

and my wife would also benefit from some home task help within the visit time. Our requirement of an 8ish am and around 19.30 pm visit time was possible. Something that other local care providers could not offer.
Initially I was unable to use a shower due to my lack of stability, that was not a problem as an assisted sink wash was managed.
As time progressed I was able to shower, with carer in attendance to help in the wash and drying process, giving me confidence.
Bluebird were very helpful in my wish to gradually reduce my Carer visit days as I became more able and confident and my final Carer visit date was 10 March 2025.

Reply from Sharon Wilkinson, Operations Director at Bluebird Care East Devon

Thank you for taking the time to share your experience with Bluebird Care. It's truly heartwarming to hear how our team was able to support both you and your wife during a challenging time.We're pleased that we could accommodate your preferred visit times and that our carers helped you regain confidence and independence. Your journey from needing assisted washes to showering with support is a testament to your strength, and we're so glad we could be part of that process.It's wonderful to hear that you felt comfortable reducing visits as you regained your mobility, and we appreciate your kind words about our flexibility. Your feedback means a lot to us, and we will share your appreciation with the team.Wishing you and your wife all the very best. If you ever need support again in the future, we're always here to help.

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Review of
Bluebird Care Torbay
from Ronald J (Client) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied with everything.

Reply from Nicky Gardner, Registered Manager at Bluebird Care Torbay

Thank you for taking the time to complete a review for Bluebird Care Torbay. We are pleased you are very satisfied with our service. Kind regards Nicky.

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Review of
Bluebird Care East Devon
from Eilish D (Daughter of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

The team at BlueBird East Devon looked after my mum beautifully in her last months. Every function within the team (carers, office staff and managers) offered an exemplary service.
The team showed respect and compassion to my mum; respecting her wishes to be looked after in her home till the very

end would not have been possible without their outstanding care. At times of crisis, they stepped in and flexed care provision to ensure Mum was kept safe. In particular, her main carers were there to support me as well as my mum. Continuity of care was so vitally important to my mum and her regular carers became friends very quickly; this level of kindness is so important when patients are nearing end of life, particularly those who are so fiercely independent, like my mum. Also, the team in the office were fabulous - they were both so calm and compassionate in moments of crisis! I can't recommend BlueBird highly enough. They are the very best.

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Review of
Bluebird Care East Devon
from R L (Son of Client) published on 27 December 2024

Submitted via Website • Report

Overall Experience

My mother used Bluebird for just over a year, with visiting care for an hour each morning to help with washing, dressing, and minor chores. She only stopped when she needed a live-in care service.
The care provided was absolutely excellent. Bluebird is one of the most expensive agencies, but the standard

of the care staff was faultless. She has made genuine friendships with the carers and was quite tearful about the idea of not seeing them again after moving to live-in care.
I wouldn't hesitate to recommend Bluebird Exmouth for visiting care if you can afford them. The only niggle my mother had was communicating with the Bluebird office staff. When she was confused over appointment times, she would try to phone the office, but often the phone would go unanswered. Also, the emails giving her appointment times were from a "no reply" address. She would try to reply to them and was confused when they went unanswered. Those are the minor areas I think Bluebird could try to improve upon.

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Review of
Bluebird Care Plymouth & South Hams
from D B (Daughter-in-law of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

We used the domiciliary care service provided by Bluebird Care for my father-in-law. As his needs changed, they showed flexibility and the communication from the care team and management was truly excellent. Not living close to him, the daily notes were invaluable and the manager was always quick to

respond to emails and calls. The office team were always on hand and the out-of-hours service was helpful and efficient. The whole team cared about my father-in-law's welfare and it really showed in the overall care he received. I seriously can't fault them. We've recently had to move to full-time live-in care but of course, we have stayed with Bluebird Care.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you so much for posting a review, it really means a lot to us. We are so pleased that we are able to support your father-in-law with his changing needs. Our aim is to offer a service that supports people from one visit a week through to live-in and everything in between. We enable people to remain at home as their needs change and also offer peace of mind to families and carers alike - this is especially important when you are not close at hand. Thank you for your lovely words.

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Review of
Bluebird Care Exeter and West Devon
from Susan C (Daughter of Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I am full of admiration for the carers who braved the snow and then terrible weather conditions during the storm to make sure my father received his daily support visits.
Their courage, personal dedication and professionalism are impressive. Thank you.

Reply from Sharon Wilkinson, Operations Director at Bluebird Care Exeter and West Devon

Thank you for such kind words, we are also extremely proud of our care team and the dedication they show, particularly in such extreme conditions. Supporting our customers at any time is important but the significance of that support is heightened when we have adverse weather.

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Review of
Bluebird Care Torbay
from D G (Client) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

I rate Bluebird Care Torbay very highly.
The standard of recruitment reflects in the highly efficient team of carers and the organisation as a whole.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Torbay

Thank you so much for taking the time to submit a review for us. I am pleased that you are happy with the efficiency of both our carers and the team as a whole. We have high expectations for all our staff and it is rewarding for us to know that those expectations are being met. When we receive a review such as yours, it makes our hard work all worthwhile, so thank you again.

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Review of
Bluebird Care Plymouth & South Hams
from G C (Daughter of Client) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Having carers each morning enables Mum to start the day well.

Reply from deserie atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for writing a review - we are very pleased that we make a difference to your mum's day - that is what we aim for every day.

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Review of
Bluebird Care Plymouth & South Hams
from T P (Daughter of Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

We remain very happy with the quality and the care provided by Bluebird Care. We are also pleased with the way in which management responds to issues/queries that arise from time to time. Communication is generally excellent.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Plymouth & South Hams

Thank you for taking the time to write a review for us, we really appreciate you taking the time to do so and it means a lot to the teams. Communication is something that the office team works really hard on so it's great to hear that your experience is excellent. I will make sure that this is passed on to the teams as we all like to know that we are doing a good job. Many thanks.

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Review of
Bluebird Care Plymouth & South Hams
from S C (Daughter of Client) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Mom had wonderful care from Bluebird. All carers were very professional and caring. Certainly would use Bluebird again.

Reply from Deserie Atkins, Registered Manager at Bluebird Care Plymouth & South Hams

Thank you for reviewing our service. I am pleased that you and your mum were happy with the service that we provided. It also means so much to us to know that you would also use our service again should you need to. Thank you.

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Review of
Bluebird Care Plymouth & South Hams
from Julie E (Daughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

We have changed Dad's care company to Bluebird Care and we made the best decision. His care needs have changed in a short space of time and his care package has been very well assessed.
He lives independently in a self-contained apartment.
All carers are lovely, friendly and experienced. The management

is always on hand and very adaptive with clients' needs, always on time, chat throughout the visits as well. The app is amazing, you can see the care visit and also rota for peace of mind.
Highly recommend Bluebird and thank you for looking after our dad so well.
We feel confident he has the best care when we need to go away.

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Home Care Providers Owned by Bluebird Care in Devon

Bluebird Care Locations in Devon (4)

Bluebird Care Reviews in Devon (209)

Bluebird Care Torbay

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Torbay

Bluebird Care Torbay

Bluebird Care Torbay

Bluebird Care Plymouth & South Hams

Bluebird Care East Devon

Bluebird Care Torbay

Bluebird Care East Devon

Bluebird Care East Devon

Bluebird Care Plymouth & South Hams

Bluebird Care Exeter and West Devon

Bluebird Care Torbay

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Bluebird Care Plymouth & South Hams

Awards / Recognitions (2)

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