Home Care Provider Owned by Bluebird Care in Dunbartonshire

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

A lovely review - thank you so much, Dawn, for your comments, this really is very much appreciated. We try hard to provide a service that is professional and compassionate, remembering that all of our customers deserve to be treated with the respect and dignity we would wish for ourselves. Sometimes a friendly face and cheery approach are all that it takes to put our customers at ease and reduce the stress of having 'strangers' in the house. I am very happy to hear that the management team were always at hand and able to sort out any blips or requests that you had. We will pass on your fantastic feedback to our Bluebirds.

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

Hi Alison
Thank you so much for your lovely comments. I know your mum was very much thought of with fondness and regarded highly by all the staff at Bluebird Care. I will be sure to pass on your comments as I know they will appreciate this very much.
Our overarching goal is to provide an individualised, tailor-made service with our customers, all of whom we view as part of our family., and we always endeavour to provide a consistently high level to care to allow our customers to remain living at home, safely, for as long as is possible.
We wish your mum, and your family the very best of wishes and hope she settles well in her new home.
Very best regards from Patricia and all the team at Bluebird Care Dunbartonshire.

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

Hi Alasdair
Thank you so much for taking the time to provide such a wonderful detailed review of the care we recently provided for your father. We endeavour to provide tailored, individualised care for all of our customers so it really is heartening and rewarding to hear that you have been very satisfied with our service.
We acknowledge that our customer's needs can change on a daily basis, which can often be a stressful and frightening experience for customers and their families. So I would like to thank you for keeping the lines of communication open with our team as this is what allows us to provide person-centred care.
I will be sure to let our care and office team know that you have been very satisfied with the care and attention we have provided for your father. I know they will all be very appreciative of such wonderful feedback.

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

Hi Michelle
Thank you so much for your awesome review of the care service we provided with your aunt. It is always heartening to know we have played a small part in supporting our customers to regain their independence and continue to live in the home they love, surrounded by their neighbours, friends and family (and sometimes beloved pets), especially when they are 93 years young! That is so fabulous to hear.
I will be sure to let our carers know that their support was very much appreciated, and be reassured we are here if you ever need us in the future.

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

Hi Moira.
Thank you so much for taking the time to offer your feedback. The isolation of our customers has been a major concern for us over the last year so we have been very conscious that our staff team continue to develop and maintain friendly and compassionate relationships with our customers. In addition, the regular telephone wellbeing checks undertaken by our management team has helped us identify customers who may be feeling particularly lonely or isolated, and therefore may require extra support.
The OpenPass App has proved very successful, with family members, like yourself, advising that they feel reassured to be able to keep up-to-date in live time as to their loved one's care and support, whilst as you acknowledge can also help identify any concerns and deal with them timeously. This has been a great tool to use technology not to replace care but to enhance and assist in meeting our customer's needs.

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

What a lovely review. Thank you so much for your comments, this really is very much appreciated. We try hard to provide a service that is professional and compassionate, remembering that ALL of our customers deserve to be treated with the respect and dignity we would wish for ourselves. Remember that we are always at the end of the phone if you ever want a wee chat or are feeling lonely.
I will pass on your fantastic feedback to our Bluebirds...

Reply from Patricia Hughes, Owner at Bluebird Care Dunbartonshire

Thank you so much for your kind words. We appreciate it can be very scary initially accepting care 'from strangers' so it makes us very happy that you have chosen us to support you. We will pass on your lovely comments to the team, and in particular the carers who visit you.

Reply from Patricia Hughes, Director at Bluebird Care Dunbartonshire

Thank you so much for your very kind words. We endeavour at all times to offer a professional and caring service to all of our customers, and I will be sure to pass on your lovely comments to our staff. It is always reassuring to hear positive feedback from our customers and their families. Very best regards.