Bluebird Care in Essex | 6 Home Care Providers

Review of
Bluebird Care Colchester & Tendring
from Lesley N (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I have used the above Care Provider for 9 months and would like to praise their professionalism, flexibility, understanding, kindness, friendliness, care and support. Their excellent service enabled our family member to remain for longer in their own home.
Thank you so much.

Reply from Becky Dixon, Registered Care Manager at Bluebird Care Colchester & Tendring

Thank you so much for taking the time to write a 5 star review. It is so nice for the staff to be recognised for all their hard work. I shall make sure they are made aware of your kind words.

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Review of
Bluebird Care Essex West
from M C (Client) assisted by family/friend published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

The review was fine, and it was a good opportunity to say how I felt. The reviewer was known to me, and was very cooperative and understanding.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

We are glad you had a face to face review with Bluebird. Thanks for leaving a positive response online.

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Review of
Bluebird Care Mid Essex
from Martin N (Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience

This last year has been difficult following the passing of my wife of 50 years in November 2023, however the carers regular visits has been one of the highlights. A happy smile and friendly disposition always acompanies her work always willing to carry out he talk and friendly suggestions to help my

life improve.
Thank you

Reply from Lucy McCormack, Director at Bluebird Care Mid Essex

Thanks for your review, we are so pleased your visiting care experts make a positive difference.

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Review of
Bluebird Care Essex West
from Jennifer M (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The carers have been very good looking after my mum and she looks forward to seeing them. They are always reliable, compassionate and cheerful. The office staff are understanding and very helpful too.

Reply from Lucy McCormack, Director at Bluebird Care Essex West

Thank you for taking the time to review our care service, your feedback is greatly appreciated.

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Review of
Bluebird Care Mid Essex
from A P (Son of Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I have been asked to review Bluebird due to their CQC inspection coming up. They have some good carers, my father enjoyed the company, and I feel the carers enjoyed his. The reason for my rating was sadly the carers at the time felt my father needed an ambulance and I was not informed. (I only noticed

when I saw the ambulance appear at the ring doorbell). He sadly passed away an hour later, it turns out that they was calling his mobile rather than myself as the next of kin. So I never had the time to get there and be by his side.

Reply from Lucy McCormack, Director at Bluebird Care Mid Essex

We are deeply sorry for your loss and sincerely regret that you were not informed in time to be with your father. We understand how distressing this must have been and appreciate you bringing this to our attention.At Bluebird, we are committed to providing the highest standard of care, and we take your concerns very seriously. While we are pleased to hear that your father enjoyed the company of our carers, we recognize that communication in urgent situations is critical. We are reviewing our processes to ensure that next of kin are always contacted promptly and correctly in such circumstances.Your feedback is invaluable in helping us improve our service, and we truly appreciate you sharing your experience. If you would like to discuss this further, please do not hesitate to reach out to us directly.

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Review of
Bluebird Care Essex West
from A E (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Would recommend Bluebird Care as a caring and helpful company. We initially started with them to support my dad's last days but they stayed on and have been a great help to my mum and she enjoys their company. We have had to increase the care my mum receives over the last few months and Bluebird have

been able to help us at short notice, which has made all the difference. We find the office staff very helpful with any queries and set our minds at rest. We are now moving to live-in care and are hoping this will work as well.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you so much for taking the time to provide a review on the care we provide. I will ensure that the team see your kind words. Many thanks - Marketing Manager

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Review of
Bluebird Care Southend & Rochford
from C F (Niece of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Bluebird Care have provided outstanding care, from domiciliary to live in. They have always been kind, considerate and efficient in their delivery of my aunt's care needs and wishes. Bluebird remained our constant until my aunt sadly passed away recently. I would highly recommend Bluebird if you are

looking for a bespoke care package that considers your loved one and their families.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to provide us with a review of the care we provided your aunt. It does mean a lot to the team, I will pass your kind words on to the team. Many thanks again - Marketing Manager.

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Review of
Bluebird Care Southend & Rochford
from M L (Wife of Client) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

I love all the carers. They all do things their own way but fit in with me.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to provide us with a review, I will pass this on to the team. Many thanks again, Lisa.

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Review of
Bluebird Care Southend & Rochford
from Sue P (Daughter of Client) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

We are very happy with our lovely live in carer. She cares for our mum to the highest standards, mum loves her and so do we! She's very kind, cooks homemade food for mum and chats, they do puzzles together and this gives us peace of mind, knowing mum is safe and well cared for.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to provide us with a review, I will pass on your kind words to your care expert and the team. Many thanks, Lisa.

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Review of
Bluebird Care Mid Essex
from Brian G (Husband of Client) published on 19 November 2024

Submitted via Website • Report

Overall Experience

As always, Bluebird Care has been reliable, competent and efficient. As a sole carer, I place great value on their support. Their communications are good which is of special note.
The care attendants who come make my wife happy. As she is an advanced Alzheimer's patient, this is very important and

no mean feat!

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Mid Essex

Thank you, Brian, for your kind words, it really means a lot to our team for you to take the time to provide us with a review, I will share this with the team. Many thanks, Lisa.

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Review of
Bluebird Care Colchester & Tendring
from Dionne P (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

I'm very pleased with my care and highly recommend Bluebird Care. Love it that I regularly go swimming and feel so much better in myself.
So, many thanks to the care supervisor and the operations manager for all your help and support.

Reply from Becky Dixon, Registered Care Manager at Bluebird Care Colchester & Tendring

Thank you so much for taking the time to write a positive review. It is great that we can help support you to go swimming.

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Review of
Bluebird Care Braintree and Uttlesford
from Mel J (Mother of Client) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Our 16-year-old son's carer has been with us for nearly a year now. As our son is severely disabled, he is deaf/blind, wheelchair-bound, has severe dystonia and is peg fed, we needed someone who would become part of our family. His carer is brilliant with him, he definitely knows when she arrives, they

have a happy, rewarding time together. She has got to know him so well and meets all his personal, medical and emotional needs. We would not manage ourselves without her and she has become part of our family. She is a happy, funny lady who we have all bonded with.

Reply from Abby Black, Registered Care Manager at Bluebird Care Braintree and Uttlesford

Thank you so much for taking the time to write such a positive review. It is really heartwarming to read about the lovely relationship our staff member has with your son.

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Review of
Bluebird Care Braintree and Uttlesford
from Steve P (Son of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Our experience of the care offered by the team has been excellent, Dad had Alzheimer's was bed-bound and double incontinent and sometimes would resist care, the girls had a tremendous amount of patience and care and brought the best out in Dad I can't thank them enough and would highly recommend them.

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Review of
Bluebird Care Essex West
from Mark B (Nephew of Client) published on 26 July 2024

Submitted via Website • Report

Overall Experience

The family are very happy with the care that has been provided to my aunt. The carers have never let us down and are as punctual as they can be.
They are well-trained and helpful in supplying useful information and are professional in their care and support.
My aunt always speaks highly of all the

carers and says they are always cheerful which helps to brighten her day.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you for your kind words and for spending your team to provide a review, I will ensure that I share this with our team who I know will be very thankful to you. All the very best Lisa Green Marketing Manager

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Review of
Bluebird Care Colchester & Tendring
from J L (Client) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

All the carers are excellent.
When the times are changed, could the staff let us know? (Where possible). They do sometimes but by no means always.
It really would be helpful if they could.

Reply from Krissy Rice, Operations Manager at Bluebird Care Colchester & Tendring

Thank you for your very kind review, we note however that communication needs to be improved, your comments are really important to us and help us to improve the service we provide to you.

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Review of
Bluebird Care Essex West
from Alison M (Daughter of Client) published on 25 July 2024

Submitted via Website • Report

Overall Experience

Whilst I carry out the majority of Dad's care, Bluebird carries out a morning care visit to get Dad up and hoisted into the chair.
They are very reliable and give me peace of mind to know that I can, and have called on them at short notice, to cover for me.
The carers are very pleasant and sociable.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you for your review, we appreciate you taking the time to review our services and I will share your kind words with the team - Thank you.

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Review of
Bluebird Care Essex West
from J C (Client) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

I realise that we are all individuals and that we all have different needs. Therefore I can only offer my opinion on the way in which I have been cared for. I know that I like everything neat and tidy and this may appear pedantic. But this is part of my personality. I personally think Bluebird offers

a wide scope of care for their clients. They try to be accommodating to them as well as to their care staff. I personally appreciate the way in which they truly match the personalities of the clients and the carers together as I realise human personalities greatly differ. The clients and carers are of major importance to the staff who always follow through with any concerns that may arise. Caring in the community is such a specialist vocation and there is so much for the carers to learn about for example Dementia, Parkinsons', Alzheimer's, bodily functions etc. And this alongside kindness patience and sensitivity. Well done Bluebird.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Essex West

Thank you so much for your kind words and for choosing Bluebird Care. We're glad to hear that you are happy with the service we provide and will ensure that we share this with our teams. Your comments help us enhance our services and so we really appreciate it. Many thanks.

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Review of
Bluebird Care Essex West
from Sue B (Daughter of Client) published on 19 July 2024

Submitted via Website • Report

Overall Experience

Bluebirds were originally employed to oversee my father though at the time independent he had a couple of falls. This all worked very well.
My father is now bed-bound and I do feel Bluebird was not as proactive as I would have liked with the change of circumstances, bearing in mind it was all new to

us.
My father is comfortable and we have had the same carers for the last 3 years who have my father's interests at heart.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your feedback and for choosing Bluebird Care for your father's needs. We're glad to hear that he is comfortable and that our carers have been dedicated to his well-being over the past three years. We appreciate your input regarding the transition to his current care needs and will strive to continue our ongoing conversations to support these transitions. Your comments help us enhance our services.

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Review of
Bluebird Care Essex West
from J H (Client) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

The day-to-day management and staff support is excellent. The carers are very sensitive to my needs and deliver all the services I require at home. The only issue was the charges were increased substantially during Covid and subsequently annually, and I feel the fees are expensive for people on a fixed

income.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your positive feedback about our day-to-day management and staff support. We are delighted to hear that our carers have been sensitive to your needs and provide excellent service. Regarding the fees, we keep increases in line with inflation. We understand your concerns about costs, especially for those on a fixed income, and appreciate your understanding during the challenging Covid period where our costs to provide care increased. Your feedback is important to us.

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Review of
Bluebird Care Colchester & Tendring
from Sarah M (Daughter of Client) published on 17 July 2024

Submitted via Website • Report

Overall Experience

Our experience with Bluebird goes back many years and the support and care we have received over that time has always been of a very high standard. Our situation recently changed quite suddenly and we needed a much higher level of care quite urgently. The support from Bluebird has been excellent as

they worked quickly with us to find a solution for our new circumstances. They listened to our wishes and helped us problem solve, coming up with various solutions that we have been able to try in order to find what works best. As a family we feel that our wishes have been listened to and we have been treated with compassion and understanding. All queries have been responded to promptly - with great patience - and any concerns have been followed up and dealt with quickly. We are very grateful for all the help and support.

Reply from Becky Dixon, Registered Care Manager at Bluebird Care Colchester & Tendring

Thank you so much for taking the time to review our service and for your very kind words.

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Home Care Providers Owned by Bluebird Care in Essex

Bluebird Care Locations in Essex (6)

Bluebird Care Reviews in Essex (190)

Bluebird Care Colchester & Tendring

Bluebird Care Essex West

Bluebird Care Mid Essex

Bluebird Care Essex West

Bluebird Care Mid Essex

Bluebird Care Essex West

Bluebird Care Southend & Rochford

Bluebird Care Southend & Rochford

Bluebird Care Southend & Rochford

Bluebird Care Mid Essex

Bluebird Care Colchester & Tendring

Bluebird Care Braintree and Uttlesford

Bluebird Care Braintree and Uttlesford

Bluebird Care Essex West

Bluebird Care Colchester & Tendring

Bluebird Care Essex West

Bluebird Care Essex West

Bluebird Care Essex West

Bluebird Care Essex West

Bluebird Care Colchester & Tendring

Awards / Recognitions (2)

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