Bluebird Care in Newport | 1 Home Care Provider

Review of
Bluebird Care Newport
from Karen G (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Bluebird have cared for my father for the last 3 months. The carers have been kind, attentive and always treat my Father with dignity. So diligent in their treatment, he has been discharged from the Lymphoedema clinic. Medications have changed considerably during the three months and the transition

has been seamless. From my perspective, the communication from the office is professional and efficient. For me, this is essential. Carers notes are available via their on line system. The supervisor is always on hand to provide advice. Weekly schedules listing the name of the carer and call times are emailed and invoices provide a detailed breakdown of costs.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for this wonderful 5* review. We take real pride in the standard of care we deliver and to have affirming feedback like this means a great deal. I will ensure that your comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.

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Review of
Bluebird Care Newport
from Gill D (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My mum has been having help from Bluebird Care 3 times a week since January and I cannot thank them enough for what they have done. Things were difficult in the beginning because Mum wouldn't accept that she needed help. But the staff were so good with her, encouraging her and just chatting if that

was all that mum would allow. Mum is now moving into assisted living, so will no longer need Bluebird Care but I would certainly recommend them as a care provider. The staff, particularly 4 members of staff, have been so lovely to mum and she has built a good relationship with them all. Thank you Bluebird, you've been amazing.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. I am pleased to hear that we have been able to help you & your Mum. We all wish her well for her move. I will pass your comments on to the team. I am delighted to hear that you would be happy to recommend us and thank you for choosing Bluebird Care.

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Review of
Bluebird Care Newport
from Lynn R (Daughter of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Mam have been more than happy with the support / care and help she has received everyone who visited have been lovely and so friendly - nothing is too much trouble
Mam initially bit concerned as never had care other than myself previously and also been a very independent person prior to that - it's

been so reassuring that mam now feels so comfortable and looks forward to her visits
Really lifts her spirits
Carers are very Inspiring too offer tips ideas to help with maintaining routines
I'm grateful for the updates of visits - can view at a glance
should any changes occur everything is always very well communicated and dealt with immediately
Very professionally run

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. I am so pleased to hear that the care & support we provide is making a positive difference. I will pass on your comments to our team, who will be delighted with the 5* review. Thank you for choosing Bluebird Care Newport

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Review of
Bluebird Care Newport
from John P (Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Bluebird (and the carer who visits me) are excellent. Great care is taken through-out the house and they get into the areas / bits that I as a disabled person struggle to reach. Equally importantly the conversation means they can check on me and ensure I'm not losing it! And the cats seem to like them

too!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5* review. We are delighted that you are so pleased with the service we provide. Thank you for choosing Bluebird Care Newport

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Review of
Bluebird Care Newport
from E M (Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

I needed care assistance at short notice for twice daily visits.Bluebird Care had been recommended to me by friends who had used the company.Their manager and office staff were extremely helpful on first contact and swiftly arranged an assessment with me at home which was comprehensive regarding my

morning and night care routine.I was particularly impressed by their attention to detail and health and safety assessment of my home.I have received first class care from pleasant,punctual and competent care staff and can recommend Bluebird Newport as my first choice for home care having had experience of other local care companies for my late mother.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. It is wonderful to hear that you can recommend us, and I will be sure to share your feedback with the whole team who will be delighted with your 5* review. Thank you for choosing Bluebird Care Newport.

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Review of
Bluebird Care Newport
from Joanna J (Daughter of Client) published on 10 October 2024

Submitted via Website • Report

Overall Experience

I highly recommend Bluebird Care Newport. They are an amazing company! My mum has dementia and Bluebird carers attended to my mum twice a day. Carers were always very professional, kind and helpful. Office staff were always very attentive and nothing was ever too much trouble! A well-organised and reliable

company. Thank you for everything you did to support Mum and myself!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you, Joanna, for taking the time to review our service and for the fantastic five-star rating. The team will be delighted!

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Review of
Bluebird Care Newport
from Maria L (Daughter of Client) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Mum was diagnosed with Dementia, and we were assigned a care company to help with her care, we were with that company for 2 years, care was not the best, but it was a help, some of the better carers left the company and the level of care dropped massively.
We have currently swapped to Bluebird Carers

Newport, this company was also recommended to me by a friend as being excellent, the carers visit Mum 3 times per day.
We would be absolutely lost without them! The carers are lovely, kind, caring, attentive and engaging and also very professional. We are so grateful to how the office ladies do what they can to help us with advice etc, also how efficiently they reply to my text messages and reach out if they need to bring something to my attention.
We are more than happy with the care that is being provided. Amazing company. The carers and office girls are like angels and I am truly grateful for everything that they do for Mum. Thank you so much

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your five-star review. We take great pride in the standard of care we deliver. I will ensure your feedback and comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.

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Review of
Bluebird Care Newport
from Catherine K (Daughter of Client) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

I'm happy with the care provider but I have noticed on several occasions the staff are not staying for the duration of the visit (AM is 45 mins and lunch is 30 mins) which is a concern. Some staff will wash dishes and others will leave them. The interaction with Mum varies sometimes as some staff have

been on their phones during the visit. My mother is very comfortable with the staff but misses one in particular.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. We welcome all feedback and your comments will be followed up by a member of our team.

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Review of
Bluebird Care Newport
from C P (Daughter of Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience

Always very pleased with the excellent care Bluebird gives to my mum. All carers are so considerate, kind and caring. Everything is well organised.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your five-star review. We are delighted that you and your Mum are pleased with the service we provide, and we will ensure that your feedback about the carers is shared with the team.

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Review of
Bluebird Care Newport
from C B (Daughter of Client) published on 14 May 2023

Submitted via Postal Card • Report

Overall Experience

A good consistent service provided. Any concerns or issues are reported to the office/medical professional. Duties are carried out as agreed in the care plan and any additional requests by the family are actioned. The care provided by the carers is very good and the service user and family are more

than happy with this.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to write this review. We are delighted to hear that you are pleased with the service that we provide.

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Review of
Bluebird Care Newport
from Michael M (Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

Excellent.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5-star review. We are delighted that you are pleased with the service and care that we provide.

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Review of
Bluebird Care Newport
from Susan J (Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

Friendly staff, comfortable knowing someone is coming, family pleased with service.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your kind comments. We are glad that you are pleased with the service and the care that our team provides.

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Review of
Bluebird Care Newport
from S M (Daughter of Client) published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience

Dad's two male carers looked after him for over a year. When he became seriously ill they took on his personal care with the greatest tact and kindness. They were a familiar and reassuring presence for both Dad and my mother when he neared the end of life. Bluebird Care Newport were always reliable

and helpful when I had to deal with the office. I would thoroughly recommend them to everyone.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5 star review. It's important that our carers are sensitive to the needs and wishes of our customers and their families at extremely difficult times like these. I will be sure to pass on your comments to the team and to the carers concerned. It was a privilege to care for your father. Thank you for choosing Bluebird Care Newport.

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Review of
Bluebird Care Newport
from J J (Client) published on 10 January 2023

Submitted via Postal Card • Report

Overall Experience

I feel very happy and contented here.
I enjoy my stay here and safety.
All I have met have been very nice.
I cannot fault anyone.
Thank you.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5-star review. The whole team takes great pride in the service we provide and we are very glad that you feel safe and happy with us.

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Review of
Bluebird Care Newport
from Roger P (Client) assisted by family/friend published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience

I find the service provided very good. I like that I have a small number of carers calling on a regular basis.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to submit a review. I am glad to hear that you are pleased with the service we provide.

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Review of
Bluebird Care Newport
from A H (Sister of Client) published on 29 November 2022

Submitted via Postal Card • Report

Overall Experience

I look forward to the help given to my sister with showering and giving her breakfast. I could not manage without help in the mornings and weekly changing of her bed linen.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. It's good to hear that you look forward to your Bluebird Care visits.

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Review of
Bluebird Care Newport
from Dorothy H (Wife of Client) published on 21 November 2022

Submitted via Postal Card • Report

Overall Experience

We look forward to the carer's visit, nothing is too much trouble for them.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for writing such a wonderful review. We really appreciate your feedback.

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Review of
Bluebird Care Newport
from L B (Daughter of Client) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience

I cannot thank Bluebird enough for everything they do. It is so reassuring to know Mum is in their capable hands. I don't know what we'd do without you!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you so much for the excellent 5-star review of our service. Our care team will be delighted with your feedback.

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Review of
Bluebird Care Newport
from D B (Daughter of Client) published on 7 December 2021

Submitted via Postal Card • Report

Overall Experience

Very happy with the service and I know I can rely on Bluebird Care to meet my mother's needs and keep her safe.

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for the 5-star review and for taking the time to tell us what you think of our service. It is really appreciated.

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Review of
Bluebird Care Newport
from Lissa (Client) published on 7 December 2021

Submitted via Postal Card • Report

Overall Experience

Best care company I have had by far and I've had quite a few over the years. Office staff try to accommodate as best as possible you don't feel bad like others have if you need to change something. Carers 99.999 would introduce themselves and look at the plan to know what to do. Extremely friendly,

considerate the works, couldn't recommend enough 6*.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you ever so much for your feedback. I think this is the first 6-star review we’ve seen! We are delighted that you are enjoying the service we provide.

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