Bluebird Care in North Yorkshire | 3 Home Care Providers

Review of
Bluebird Care Northallerton, Thirsk and Catterick
from D V (Husband of Client) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Bluebird Care Staff have always been professional, friendly, and approachable. They carried out required tasks, with attention to detail, and any additional request was met wherever possible. Although sometimes (but not very often), the time requested may be changed slightly or a different carer may

arrive, that is acceptable as is the nature of providing such a service, and in most cases we would be informed of such. When caring for my wife, and more recently for myself, we have been pleased with the care provided, and would have no hesitation on recommending Bluebird care to others.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from S L (Client) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Really good support from the carers who were efficient, friendly and good company whilst they worked. Our requirement was only for support in the home, e.g. cleaning, not personal care. So the rate charged was comparatively high for what we needed but the jobs were done well. With hindsight, we should

have been clearer about the time required as it was overestimated.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and Catterick

Thank you for your review, much appreciated. We are not the cheapest company around but pay our staff well and look after them, this is why we have carers who have been with us over ten years. So glad we could help with your recuperation, all the very best in the future. Kind regards, Heather.

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Review of
Bluebird Care York
from Judith H (Client) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

I continue to be very happy with the services and the support I get.
The carers are very kind and helpful.

Reply from Joe McKenzie, Marketing at Bluebird Care York

Hi Judith, thank you for your kind words. We are extremely happy you are still receiving great care and support from us. I will be sure to pass your comment over to our care team.
Kind regards,
Joe.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from E B (Husband of Client) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My wife and I have been very pleased with the standard of care service provided by all her carers and found that having the weekly rota via email is more reliable than a rota sent by post. Sometimes we received the mailed rota letter only arrived after the carer arrived. I think it might be a good idea

to make this information being made more widely known (this is not a complaint, by the way, only a suggestion).

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Review of
Bluebird Care York
from Rebecca C (Daughter of Client) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Bluebird seems to be still having staffing problems; however, the carer is always in place for Mum.
Rota information has been very limited or not received over the last period.
Overall, very satisfied.

Reply from Joe McKenzie, Marketing at Bluebird Care York

Hi Rebecca, thank you for your positive review. I will pass your comments on to the team regarding the rotating information. We are pleased you still remain very satisfied. Kind regards.

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Review of
Bluebird Care York
from J F (Client) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

On the whole, I am very satisfied with the service given by Bluebird Care York. One issue however is that new carers do not receive enough training. They seem to shadow for a few days and then sent out. I find it very stressful to have a new person who I often haven't met. I then have to explain where

everything is and to be found and my routine. It seems to be hard for the carers too. It takes a long time and by the end, I feel tired and quite stressed. I do also feel sorry for the carriers, I would also like a schedule of carers which we used to get and any altered times. As I am an insulin-dependent diabetic who needs regular medication.

Reply from Joe McKenzie, Marketing at Bluebird Care York

Thank you very much for your review. We will take your feedback onboard and discuss this with the wider team in order to implement improvements!

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Liz E (Daughter of Client) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience

My father has been cared for since April this year, he has had two carers so far and they have both been excellent. One of the carers has a car and has taken him out for coffee, lunch and dinner which he has really enjoyed. She is so kind and helpful and my father really likes her. The other lady didn't

have a car but was so kind and thoughtful.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and Catterick

Thank you for taking your time to leave us a review. Thank you for choosing Bluebird Care to care for your father.

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Review of
Bluebird Care Scarborough & Bridlington
from M H (Client) assisted by family/friend published on 24 March 2023

Submitted via Postal Card • Report

Overall Experience

A couple of members of staff have been rough and not very caring in how they have helped to dress/undress and at times when helping to the commode.
On a couple of occasions, I have been left with items I need out of reach, thus I have been cold because I could not reach a jumper or blanket or move

because the walker was left out of reach.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Scarborough & Bridlington

Hi, thank you for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn't the service we aim to deliver. We would like to help further, please can you contact us directly to resolve this issue?

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Review of
Bluebird Care Scarborough & Bridlington
from H K (Daughter of Client) published on 6 December 2022

Submitted via Postal Card • Report

Overall Experience

As Bluebird carers have been coming in to get my very frail mother up and dressed and washed or showered in the mornings for more than a year, I think I'm in a good position to say that Bluebird is excellent. Very reliable, with lovely carers who are kind as well as efficient and professional. Altogether

great support.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Scarborough & Bridlington

Hi, thank you so much for your positive comments about Bluebird Care Scarborough & Bridlington. We always strive to provide top-quality service to every customer and are pleased to hear that your experience is positive.

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Review of
Bluebird Care York
from Josephine W (Daughter of Client) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience

Our experience with Bluebird Care has been absolutely brilliant.

Reply from Jacob Sloan, Marketing Manager at Bluebird Care York

Hi Josephine, we're so pleased that we were able to support you and your family! Thank you for this kind review.

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Review of
Bluebird Care York
from Catherine L (Daughter of Client) published on 19 July 2022

Submitted via Website • Report

Overall Experience

Bluebird Care has been looking after my mum for over a year, and I have been very impressed with their support. They have gone the extra mile to ensure Mum has been looked after. They have provided good communication with the rest of the family.

Reply from Yvonne Oxendale, Care Manager at Bluebird Care York

Catherine, thank you so much for your positive review. I will be sure to pass this on to the staff who cared for Mum.

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Review of
Bluebird Care York
from A W (Client) published on 7 June 2022

Submitted via Postal Card • Report

Overall Experience

My carer is like a young sister. Can talk to her about anything.

Reply from John Hollins, Owner at Bluebird Care York

Thank you for completing the review. We are very happy that you are happy with our service.

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Review of
Bluebird Care York
from L T (Client) published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience

My wife was diagnosed with Motor neurone disease more than seven years ago. After four years, Bluebird was called in to help as she could no longer support her body weight even with a walking frame. She is now housebound and almost bed-bound. Her carers come four times a day (in tows) for the hoist.

They are always helpful, know their job and are discreet. Recently they took over the administration of her medication. I could not have survived as a 24hour carer without them, and I would have no hesitation in recommending the company to others.

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Review of
Bluebird Care Scarborough & Bridlington
from D P (Partner of Client) published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience

Everything is good. The carers are very good. No problems.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you for leaving us a review! We are delighted to hear that you are happy with our services.

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Review of
Bluebird Care Scarborough & Bridlington
from Linda W (Client) published on 1 May 2022

Submitted via Postal Card • Report

Overall Experience

I am satisfied with the service I receive.

Reply from Paulina Jezierska, Recruitment and Marketing Officer at Bluebird Care Scarborough & Bridlington

Thank you for leaving us a review! We are delighted to hear that you are happy with our services.

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Review of
Bluebird Care Scarborough & Bridlington
from Janine H (Client) published on 25 April 2022

Submitted via Website • Report

Overall Experience

I started with Bluebird in February 2021. Over one year on, I happily have the same Carer, now a firm friend. Living alone with terminal Cancer over the past 5 years, with multiple disabilities, I cannot go out alone. With no family or friends living near me, I felt alone and abandoned until my Bluebird

Carer came into my life. Compassionate, Caring and Gentle. She brought with her LIFE! She supports me in every way - attending appointments, giving me someone to talk them over with after, a constant reassuring presence. I have met most of, if not all the team who work at Bluebird, Scarborough. Everyone has a wonderful way of bringing laughter and joy into Life. I look forward so much to their visits. Their love of people knows no bounds, no matter who they are, or what their experience. Cancer is a frightening disease. Loneliness and living this journey alone have been eased by their presence, their support, laughter and sense of peace. Thank you, Bluebird. You are SPECIAL! xx

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you so much for taking the time in leaving us a review. It is highly appreciated! We are delighted to hear that you are happy with our services.

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Review of
Bluebird Care Scarborough & Bridlington
from C R (Client) published on 25 April 2022

Submitted via Postal Card • Report

Overall Experience

I have never had such good carers I feel safe when they are here. Being both disabled and in very ill health they are a godsend to me.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you so much, for taking the time in leaving us a review. It is highly appreciated. We are delighted to hear that you are happy with our services.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from J M (Client) published on 31 March 2022

Submitted via Postal Card • Report

Overall Experience

Cannot fault it, very good service.

Reply from Sophie Jackson, Marketing Assistant at Bluebird Care Northallerton, Thirsk and Catterick

Thank you for leaving us a review. We are over the moon that you have a good experience with our home care service. Take care!

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from H H (Client) published on 31 March 2022

Submitted via Postal Card • Report

Overall Experience

We all need a little care at some point in our lives.
I choose Bluebird Care. They are good.

Reply from Sophie Jackson, Marketing at Bluebird Care Northallerton, Thirsk and Catterick

Thank you for taking the time to leave us a review. We at Bluebird Care are very thankful that you chose us to provide assistance at home. Take care!

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from D W (Client) published on 31 March 2022

Submitted via Postal Card • Report

Overall Experience

Bluebird ladies are kind, thoughtful, efficient and friendly when they visit. For their sake and their client visits the carers would benefit from more efficient management of their time when rotas have to be changed at short notice especially geography of visits.

Reply from Sophie Jackson, Marketing Assistant at Bluebird Care Northallerton, Thirsk and Catterick

Thank you very much for your feedback, we are very pleased you find our care assistants kind and caring. Take care!

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Home Care Providers Owned by Bluebird Care in North Yorkshire

Bluebird Care Locations in North Yorkshire (3)

Bluebird Care Reviews in North Yorkshire (98)

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care York

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care York

Bluebird Care York

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Scarborough & Bridlington

Bluebird Care Scarborough & Bridlington

Bluebird Care York

Bluebird Care York

Bluebird Care York

Bluebird Care York

Bluebird Care Scarborough & Bridlington

Bluebird Care Scarborough & Bridlington

Bluebird Care Scarborough & Bridlington

Bluebird Care Scarborough & Bridlington

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Awards / Recognitions (2)

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