Bluebird Care in Rhondda, Cynon, Taff | 1 Home Care Provider

Review of
Bluebird Care Pontypridd
from C D (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Having recently started using Bluebird's services for my mum, it has been so heartening for us to see what a great job has been done by her carers. Recently there was a bit of an incident where things became a little overwhelming and the carer on the day of this incident was absolutely superb. When

I got to meet her recently, it was so wonderful to see how great she is with Mum. To be honest- all of the carers have been great, but that incident was very stressful for the family, so it was reassuring to see that Mum was in such good hands. The family portal is brilliant too, allowing us to check in on how everything's going at the touch of a button.

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Review of
Bluebird Care Pontypridd
from S R (Friend of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience

We were very lucky to receive outstanding care from the Bluebird Care Pontypridd team at such a difficult time. When we needed them at such urgency, the admin team made sure we had someone that night at such short notice.
The love, care and passion they showed towards the service user was phenomenal

and we really couldn't have wished for a better team to care for them, especially the last weeks of life.
A big special shout-out goes to two carers who went above and beyond every time. They were very professional, gentle and knowledgeable. Our service user described them as his 'lovely girls'.
They also offered outstanding care towards the service user's wife - they comforted her and listened to any concerns she may had and supported her with general 'chit chat' which made a difference to her.
As a good friend and neighbour of both, we were caring for the service user before his situation deteriorated and they took the pressure off us.
Thank you for everything - we'll always be grateful.

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Review of
Bluebird Care Pontypridd
from Tracey B (Daughter of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Excellent care received from all the Bluebird Care staff. Very responsive and willing. I don't hesitate to recommend this agency who are looking after my parents. They are very responsive when I need to increase visits in the short term when my parents need extra help and the companionship offered by

all the carers is exceptional.

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Review of
Bluebird Care Pontypridd
from C B (Daughter of Client) published on 17 July 2024

Submitted via Website • Report

Overall Experience

The service provided by Bluebird Care has been excellent in all respects. With Bluebird's advice and assistance, the worrying and stressful process of moving my Father from a Care Home back to his own home has been made seamless. Bluebird have been on hand to answer all my questions at the drop of a

hat, they are extremely responsive and knowledgeable and have gone above and beyond to make both my Dad and myself feel reassured. Now back at home with a live-in care package in place, we are so impressed with the level of care provided by Bluebird. My Dad is treated with complete respect, kindness and compassion. He has regained his dignity, and with delicious home-cooked meals, he is slowly regaining his strength. His carers are highly experienced and we feel confident that he is receiving the highest standard of care at all times.

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Review of
Bluebird Care Pontypridd
from Alison D (Client) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Keep up the good work! You're all excellent.

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Review of
Bluebird Care Pontypridd
from A F (Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Bluebird Care Pontypridd and their careers have vastly improved my quality of life, personal care and well-being with their support, and I could not be more grateful to have their help. Their carers genuinely care, and you couldn’t ask for more kind, diligent, thorough and thoughtful carers. Also, the

admin team are very accommodating and patient, and will do their very best to get back to you with what you need, as soon as possible. I wish I could give them 10/5! If you are looking to have care, I couldn’t recommend Bluebird Pontypridd any higher!

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Review of
Bluebird Care Pontypridd
from Lynn A (Husband of Client) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service all round. Thank you.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to provide such kind feedback.

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Review of
Bluebird Care Pontypridd
from C A (Daughter-in-law of Client) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Bluebird Care cares for my mother-in-law and during the last two months, my husband has been very ill, Bluebird has really supported myself and my mother-in-law in making sure she is okay whilst I can't be there as I normally am. She has had good days and bad days but they have really been brilliant

in helping keep her schedule and making things flow as comfortably for her whilst I wasn't able to. They have not only supported my mother-in-law but also myself during a really tough time and have helped us so much. We have an amazing team who always go above and beyond on a daily basis, not just for the client they are attending to but for the family around the client.
My mother-in-law calls them her family and her face lights up when they come for her calls, she's always clean and looks amazing with little special touches, her room is always filled with laughter, singing and even dancing when able.
We really couldn't give her the chance to stay in her own house without them.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

The team at Bluebird Care would like to thank you for a great review. We appreciate your support, patience and kindness.

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Review of
Bluebird Care Pontypridd
from Cathy W (Daughter of Client) published on 30 January 2024

Submitted via Website • Report

Overall Experience

We have been using Bluebird Care for the past 3 months since my dad came out of hospital after having a stroke. They are a very professional and caring team.
All at Bluebird have been amazing, very kind and helpful. They have genuine concerns for my dad and have taken the time to get to know him. They

have helped him to adjust back into his home, and addressed all our concerns with this process.
The service Bluebird provide is excellent. They have a very efficient and easy way by use of an app, to keep you updated. A schedule is shown and notes from every visit from the carers.
They are very resourceful if there are any issues and the office will also contact you if there is something you may need to deal with.
I would highly recommend them to anyone who is looking at carers for their family. They have helped my dad to adjust to being back home and without them this option would not have been feasible for him.
Thank you to all of you for helping my dad to be in his own home.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you so much for your uplifting feedback! We are genuinely touched by your kind words and are thrilled to have been able to offer the support your dad required. Your appreciation means a lot to us, and we're committed to maintaining the highest standards of service.

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Review of
Bluebird Care Pontypridd
from Sarah W (Niece of Client) published on 16 September 2023

Submitted via Website • Report

Overall Experience

From the very first meeting, I knew we were dealing with a professional, well-organised and caring team, both in the office and in the community.
The carers were amazing, taking the time to listen to our concerns, getting to know my aunt’s personality and caring for her in a way that suited each and

every situation they came across with care, respect and dignity.
The dashboard app, where you can log in at any time of day to see extensive notes, staff scheduling times and much more was an excellent addition to the excellent hands-on care provided.
Thank you, Bluebird team, for all your care and dedication over the last four months.

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Review of
Bluebird Care Pontypridd
from Sharon C (Daughter of Client) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

The service provided has been excellent. My dad likes all the carers who come to see him. I like that if a new carer starts, a familiar carer comes as well and introduces them. The app that they provide is excellent, with a daily update, once the carer has clocked out.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to provide feedback. We are glad that you have found our care excellent along with the processes in place to support with continuity of care.

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Review of
Bluebird Care Pontypridd
from D W (Client) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience

The staff were polite and efficient. Some even made me laugh.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We are grateful for being your care provider of choice and appreciate your feedback.

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Review of
Bluebird Care Pontypridd
from Kay A (Client) published on 23 March 2023

Submitted via Postal Card • Report

Overall Experience

I find Bluebird Care to be reliable, friendly and very professional.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We are thankful for your feedback and appreciate your kind words.

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Review of
Bluebird Care Pontypridd
from Carol B (Wife of Client) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

Carers and office staff were all very supportive and helpful. During very bad weather in January, I did expect carers to have difficulty and possibly miss some calls, but in spite of living at the top of a very steep hill and ice and snow making it very hazardous, we had all our usual calls. Carers

left their cars at the bottom of the hill and walked up to us when suitable transport was not available.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We appreciate you taking the time to provide valuable feedback. Bluebird Care, Pontypridd has a robust winter recovery plan in place and we endeavour to get to all of our calls. We're grateful to be able to help and support you, especially in hazardous conditions.

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Review of
Bluebird Care Pontypridd
from Elaine J (Wife of Client) published on 8 March 2023

Submitted via Postal Card • Report

Overall Experience

After searching for a carer for my husband for quite a long time, I found Bluebird Care. They were an answer to my problems. I cannot speak highly enough of them. They always arrive on time and are friendly and helpful. Nothing is too much trouble for them and besides treating my husband really well,

they are always ready to listen to my woes. I am really glad I found them and would recommend them to anyone.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We are glad to be able to provide the support you required. We strive to deliver the best care possible and are so happy to receive your feedback. Were always just a phone call away for anything you need.

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Review of
Bluebird Care Pontypridd
from P R (Son of Client) published on 8 March 2023

Submitted via Website • Report

Overall Experience

My mother has been cared for by Bluebird Care Pontypridd for several months now and I am pleased to say that I cannot speak highly enough of the service they have provided. The carers are very considerate and nothing is too much trouble for them. They have built up an excellent rapport with my mother

and are very knowledgeable with regard to her needs. I would recommend Bluebird Care without reservation and cannot fault their commitment and professionalism in terms of management and carers alike. Thank you, Bluebird.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We take pride in delivering bespoke tailored care and are grateful for your kind words. I'm glad that our whole team has exceeded your expectations and am thankful for the opportunity to be able to support you.

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Review of
Bluebird Care Pontypridd
from Neil S (Son of Client) published on 16 September 2022

Submitted via Website • Report

Overall Experience

Having used Bluebird for a little over a month I have found they have been most accommodating and the carers have been very kind and friendly to my mum who has dementia. Following a fall one of the carers stayed on the floor with her for almost 2 hours keeping her comfortable whilst awaiting the ambulance.

All the carers are lovely and the management is very approachable and understanding. I would have no hesitation recommending Bluebird to care for your loved one.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to review us. From the team here at Bluebird Care, we are grateful to have the opportunity to support you and exceed your expectations.

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Review of
Bluebird Care Pontypridd
from Julie C (Daughter of Client) published on 16 September 2022

Submitted via Website • Report

Overall Experience

From the moment the manager came out to see myself and my dad to discuss his needs and care plan, I felt that Bluebird were the right company to provide the care required.
All the carers have been great with my dad who gets quite confused but they all deal with him very sympathetically. Although my

dad doesn't think that he needs carers, he always enjoys their company which is the reason for them visiting when I go to my office to work.
I would definitely recommend Bluebird to others, I have found them very easy and accommodating.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We thank you for taking the time to review us. I'm glad that your father enjoys the care we provide him and gives you peace of mind he is in safe hands.

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Review of
Bluebird Care Pontypridd
from Christine H (Daughter of Client) published on 23 August 2022

Submitted via Website • Report

Overall Experience

I have recently used Bluebird Care for my elderly mother whilst I was on holiday. As her main carer, this was the first time we had used a carers service and was very apprehensive. However, from the initial assessment, myself and my mother were made to feel at ease.
All the carers have treated my

mother with respect and made her feel safe and comfortable. She has enjoyed the additional company so much, as they have all been so kind and friendly that we are looking to continue the care. I would highly recommend Bluebird carers to others.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Christine, thanks for taking the time to write us a wonderful review. Our team thoroughly enjoyed working with your mother, and we're grateful that we can continue to support you.

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Review of
Bluebird Care Pontypridd
from Matthew M (Grandson of Client) published on 10 June 2022

Submitted via Website • Report

Overall Experience

We had an amazing respite service from Bluebird Care Pontypridd. They placed a live-in carer for my grandmother while we went on holiday. They quoted a very reasonable price and were responsive and professional from initial enquiry through to the final handover when we got home. They handled everything

while we were away, including liaising with her GP when it unexpectedly became necessary, and my grandmother even asked their carer to move in permanently!
Cannot recommend Bluebird enough. Having personal experience with several other agencies in the area, Bluebird were a breath of fresh air and will be our first choice from now on.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Matthew, thank you for your kind words; your feedback is important to us. We're grateful that we were able to provide the service you require and also exceed your expectations. Our carers thoroughly enjoyed spending time with your grandmother and were always on hand to support her.

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