Bluebird Care in Somerset | 3 Home Care Providers

Review of
Bluebird Care Taunton & Mid Devon
from James S (Partner of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Absolutely bad experience. Had a partner whom I looked after 24/7. Bluebird Care took control completely, albeit they only visited her two hours per day, then sent police to the house 4 times on the assumption of domestic abuse, then railroad her out of her comfortable home and into a care home in Taunton

where she is in tears and anxiety due to the interference of her personal life. She is now isolated from friends and family. She is now due to go to a nursing home whereby Bluebird Care will have no input, thank god.

Reply from Thomas Stoneman, Operations Manager at Bluebird Care Taunton & Mid Devon

We take all feedback seriously and are committed to providing the highest level of care and support to our customers. As Care Experts, our role is always to provide compassionate and professional care, and we must clarify that our actions were taken solely in the best interests of the vulnerable individual involved, prioritising their safety and wellbeing first and foremost, and in response to their request for help.We are not able to discuss individual specifics on a public forum such as this website as it would break customer confidentiality. Normally we encourage the reviewer to engage with us directly to resolve any issues. Unfortunately, in this instance this has led to harassment from the reviewer, which we have sadly had to report to the police.

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Review of
Bluebird Care Taunton & Mid Devon
from L M (Wife of Client) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

All carers are very nice and very experienced. Look after my husband brilliantly. Took good care and made the experience really good. Would make sure this service is kept going. Cannot fault and they loved the cat.

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Review of
Bluebird Care Taunton & Mid Devon
from Nigel G (Nephew of Client) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Both my late aunt and I (her nephew) were very pleased with the service delivered by Bluebird Care. The carers were always kind and patient and tried very hard to encourage my aunt to eat and generally make the most of her situation. The carers were also backed up by helpful and knowledgeable staff

on the phone at the office.
I highly recommend this service for both respite and long-term care.

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Review of
Bluebird Care Mendip
from Stewart C (Client) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

The help I have received has been extremely helpful in the situation I find myself in. There has never been a time when anything is too much trouble and although I do find it difficult to ask for help the care team made it very easy to ask and don't make me feel awkward. Also the management have been

very easy to deal with as well. My experience has been very good.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has been easy to deal with. Overall, it seems like you've had a very positive experience, which is fantastic!

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Review of
Bluebird Care Taunton & Mid Devon
from G N (Son of Client) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My mother has enjoyed the services from the Bluebird Care team for two and a half years to date. My mother is 96 years of age and still lives in her own home. Her wish is to live in her home with minimal assistance. Bluebird Care is panned according to individual requests and is very flexible. The care

team are excellent and without them, Mum would never cope. She is visited every morning to administer her medication, this visit is logged into the carer application which I can access. I live 60+ miles away so it is great to be able to check on Mum's condition daily. Nothing is too much trouble for the care team. Thank you for your ongoing support.

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Review of
Bluebird Care Mendip
from Stephen C (Wife of Client) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife had advanced dementia/Alzheimer's which was getting difficult to manage myself. Your team of carers came in and between them managed to care for my wife and take the pressure off despite having to cope with a very loud and agitated client. All staff showed care, patience and dignity. Always

on time with a friendly smile. The lady in charge was exceptional. Well done and thank you.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure for you. Your kind words about our staff's care, patience and dignity as well as their punctuality and friendliness are truly appreciated. We'll make sure to pass on your compliments to the entire team. Thank you again for your heartfelt feedback. We're here for you whenever you need us.

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Review of
Bluebird Care Mendip
from E S (Daughter of Client) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

On the whole, we are very pleased with Mum's quality of care. To improve the service even more, Bluebird Care could;
- Inform the client of a change in care, particularly if new to the client.
- Ensure the carer is present in the home for the pull time paid.
- The carer to always be proactive in

interacting with the client and not taking notes on her phone (really irritates my mum).

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Review of
Bluebird Care Mendip
from A C (Client) assisted by family/friend published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

My first experience of non-family carers has been very good.
Communication skills have worked well and overall, the care and willingness have been exceptional.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

That sounds like a wonderful experience! It's great to hear that the communication skills of the carers have been effective and that their care and willingness have been exceptional. Positive experiences like these can make a significant difference in one's well-being and peace of mind.

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Review of
Bluebird Care Mendip
from Lynne M (Daughter of Client) published on 21 August 2024

Submitted via Website • Report

Overall Experience

We found ourselves needing care urgently for my dad and not knowing what to do and where to turn! From the moment I spoke to the care manager, she put my mind to rest. My dad was assessed that day and care started two days later. The carers were kind and helpful. Every concern or query I had was dealt

with immediately by the care manager and I was kept up-to-date with any problems or concerns they had too. I don't know what we would have done if I hadn't found Bluebird Care Mendip!

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.

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Review of
Bluebird Care South Somerset
from J G (Daughter of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Always prompt efficient and friendly, helpful and will always contact me with any queries.
Gives my father and me peace of mind providing company and reassurance twice a day supporting his daily needs.

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Review of
Bluebird Care South Somerset
from Sue T (Mother of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

My son always looks forward to his weekly visit and enjoys a friendly chat. The carer is consistently kind and patient and still finds time to clean his flat and encourage his participation and to help sort out some of his untidiness.

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Review of
Bluebird Care South Somerset
from John H (Husband of Client) published on 2 May 2024

Submitted via Website • Report

Overall Experience

We have only been using Bluebird Care for a few weeks and have met a few of the Bluebird ladies. They are all very friendly and helpful. Even on early morning calls, they are bright and cheerful and they tidy up after their visit very carefully.

Reply from Kathryn Perkins, Recruitment Manager at Bluebird Care South Somerset

Thank you for a lovely review, this is always appreciated by our lovely staff.

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Review of
Bluebird Care Mendip
from Jill T (Daughter of Client) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

We chose Bluebird to care for Mum when she was no longer able to care for herself on leaving hospital following a fall. Over these 9 months, we have had a series of about five carers. Each has cared consistently for Mum with support from the Bluebird manager to ensure a smooth transfer and we are really

pleased to see Mum accepting each new carer without issue.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the quality of care and the attention to her comfort. Your feedback is greatly appreciated and will be shared with the entire team. If there's anything more we can do to support you and your mum, please let us know.

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Review of
Bluebird Care Mendip
from J D (Daughter of Client) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

Carers have been so kind to Mum and are guided by knowledgeable and understanding management.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

It's wonderful to hear that the carers have been kind and supportive to your mother, and that the management is knowledgeable and understanding. It's important for carers to not only provide the necessary assistance but also to do so with compassion and empathy.

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Review of
Bluebird Care Mendip
from R S (Son of Client) published on 15 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother was very well cared for by the Gillingham Dorset Office. She was treated with respect and love by the ladies who looked after her. They were punctual, efficient and professional. Neither my mother nor I could have been happier with their service.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your mum was treated with respect and love, enjoying her experience with us. Your kind words serve as a great testament to the hard work and dedication the team invest in each job.

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Review of
Bluebird Care Mendip
from S P (Son of Client) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

A thoroughly positive experience. Managers and care staff are reliable, attentive and adaptable to change. My mother is appreciative of their visits (even if she doesn't always communicate to them).
I find that communication is very good and I am told of any concerns. I would not hesitate to recommend

the company to others.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for your review regarding our care services. It is a pleasure to support your mum and know the team also enjoy visiting. We look forward to continuing our support as needed.

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Review of
Bluebird Care Mendip
from Brenda F (Client) published on 25 December 2023

Submitted via Postal Card • Report

Overall Experience

At first, the service times were unreliable, but lately, it has improved greatly. All the carers are lovely, some better than others. The office staff are helpful when we need to contact them. Thank you all of you.
Please remind carers to wear masks, as I have a low immune system.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

I am pleased to read the service is better and you are enjoying the service. There is always someone around to help so please do not hesitate to get in touch as needed.

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Review of
Bluebird Care Mendip
from E J (Client) published on 25 December 2023

Submitted via Postal Card • Report

Overall Experience

I have found your service good and sometimes excellent.
Some of the younger ones haven't got a clue, particularly when making a very simple breakfast - I think some basic training before they come the first time on how to boil an egg and other simple foods. The experienced ones give a very good service.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you very much for your feedback regarding our service. We look forward to continuing delivering an excellent service.

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Review of
Bluebird Care Mendip
from D M (Sister of Client) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience

The carers have been very helpful with different duties to enable my sister to carry on living independently.
The have been very helpful in assisting her with shopping, doctor appointments and even taking her to visit her mum's grave in a nearby village.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you very much for the positive review, we are pleased to know our services are enabling independence, something our team prides themselves with supporting.

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Review of
Bluebird Care South Somerset
from David N (Brother of Client) published on 14 December 2023

Submitted via Website • Report

Overall Experience

The care plan Bluebird developed for my brother was thorough, understanding and compassionate, and has so far been very well managed. My brother receives two short visits per day, mainly for medical purposes, but the carers most often find enough time to give him some much-needed domestic help. More

importantly, they are considerate and friendly people who value what they're doing, hence my brother always looks forward to their visits. I can't imagine things going better for him so far!

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Home Care Providers Owned by Bluebird Care in Somerset

Bluebird Care Locations in Somerset (3)

Bluebird Care Reviews in Somerset (76)

Bluebird Care Taunton & Mid Devon

Bluebird Care Taunton & Mid Devon

Bluebird Care Taunton & Mid Devon

Bluebird Care Mendip

Bluebird Care Taunton & Mid Devon

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care South Somerset

Bluebird Care South Somerset

Bluebird Care South Somerset

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care Mendip

Bluebird Care South Somerset

Awards / Recognitions (2)

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