Bluebird Care in Surrey | 4 Home Care Providers

Review of
Bluebird Care Epsom, Kingston & Sutton
from A B (Daughter of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Bluebird Care were amazing and all their staff were such lovely, kind people, during a really difficult time for my family. My father had late onset dementia and needed support with everything which they provided in such a respectful way. After a chest infection he then passed away very suddenly. The

staff were so supportive, understanding and genuinely cared.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your father needed with kindness and respect. We always strive to offer compassionate, person-centred care, and knowing that we could be there for you and your family when it mattered the most is deeply humbling. Thank you again for taking the time to complete a review, have a lovely day!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from John W (Client) assisted by family/friend published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall, the visits have been positive experiences.
I've been treated with care, patience, respect & dignity.
We would definitely use your agency again.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you so much for your kind words!We are truly grateful for your feedback and are delighted to hear that your experiences with Bluebird Care has been so positive. Our team is dedicated to providing care, patience, respect, and dignity to all of our customers, and it's wonderful to know that these values shined through during your visits.Thank you once again for choosing Bluebird Care and for taking the time to share your experience!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from C V (Husband of Client) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been using Bluebird for about 6 months & have found them remarkably efficient and helpful. I have no adverse criticism to make at all.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you so much for taking the time to share your experience with Bluebird Care! We're delighted to hear that you've found our service efficient and helpful over the past six months. Your kind words mean a lot to our team, who strive to provide the best possible care and support. We truly appreciate your feedback and look forward to continuing to support you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from Anne H (Client) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

The people who come to me are really kind and helpful, charming ladies. They really care. I have been with Bluebird since 2013.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for your wonderful feedback! We're delighted to hear that our team has made such a positive impression. Our staff takes great pride in providing compassionate and attentive care, and your kind words truly mean a lot to us. We're honoured to have had your trust and support since 2013 and look forward to continuing to provide you with the high-quality service you deserve. If there's anything more we can do for you, please don't hesitate to let us know!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Epsom, Kingston & Sutton
from Jenny H (Daughter of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Bluebird care has some lovely carers. However please be aware that if the care user needs to go in to hospital Bluebird will charge you full price for every visit they would have done for a whole month (even though they are not actually doing any of these visits). I also found that the carers would

not always stay for the full time of the visit, sometimes much less than the half an hour. Communication could also be better between the office, the carers and the user. I really rated many of the carers who looked after my Dad, but I would not recommend Bluebird Care Epsom for the reasons I have outlined.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care for your father!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from M G (Client) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

All the ticked boxes are satisfactory. An experienced carer is particularly appreciated. All cares are keen to want to be helpful and I enjoy meeting different personalities.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you so much for your kind words and taking the time to share your experience with Bluebird Care. We are delighted to hear that our team has met your expectations and that you appreciate the dedication and experience of our carers. Ensuring that our customers receive the best possible care from compassionate and professional staff is our priority. It's also wonderful to know that you enjoy meeting different personalities within our team. We believe that every carer brings something unique to the service, and we're glad this has made a positive impact on your experience. If there's every anything more we can do to support you, please don't hesitate to let us know. Thank you again for your kind review!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Elmbridge & Runnymede
from Michael J (Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

All staff are well trained and competent. Most of them come from overseas.

Reply from Debi OBrien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much. I am so happy you found our caregivers competent. We invest a lot of time in training. We have a wide range of caregivers both locally and from abroad, and we pride ourselves on making sure we deliver great care no matter what. Thank you for your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Elmbridge & Runnymede
from Sally S (Daughter of Client) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

My sisters and I have been thoroughly satisfied with the care our mother has been receiving from Bluebird Care Elmbridge & Runnymede since November 2024. Her carer has been wonderful and another staff member has been great. We have nothing but praise for Bluebird.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for your kind words of appreciation. It is so good to know that all our training and commitment to premium, compassionate and quality care filters down to our customers and their families. Your review is appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care (Guildford, Godalming and Surrey Health)
from J R (Client) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

I am happy with the carers - both in their attitude and the work.
I look forward to them arriving and find them friendly and obliging.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

It's always lovely to hear that our care professionals are making a positive difference in our customer's lives and that their visits are looked forward to. I know our team will be delighted to hear your feedback. Thank you so much for taking the time to write us a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care (Guildford, Godalming and Surrey Health)
from Patrick H (Son of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Bluebird Care provided care for my 97 year old mother who expressed her gratitude to me for the exceptional care provided by 3 staff members in particular. Their dedication has made a positive difference to my mother. I would also like to thank another staff member who is very proactive and at short

notice arranged overnight care when needed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care (Guildford, Godalming and Surrey Health)
from L S (Wife of Client) published on 12 September 2024

Submitted via Website • Report

Overall Experience

From our very first contact with Bluebird Care, we were impressed by their efficiency, empathy and professionalism. The carers themselves are lovely and provide a service to my husband which not only meets his physical but also emotional needs. They are warm and friendly and perform their tasks brilliantly

while always being prepared to go the extra mile. They are backed up by a service which I cannot fault. We are given a weekly schedule in advance and if any change becomes necessary, we are notified of this also well in advance. My husband has a core group of four carers so that even in the event of sickness or holiday, he will always know the carer coming to him. There are regular reviews of the service so if there were any problems they could be addressed and my daughters, who live a distance away, appreciate the fact that they can have access to the carers' notes online. I have found both the carers and management very supportive and the management very accessible.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you for your detailed and positive feedback on your experience with us. It's heartening to learn that your husband's care requirements, both physical and emotional, are being fulfilled and that our care team is positively affecting not just his everyday life but also that of his family. I would also like to express gratitude for your generous comments about the management team; we are committed to delivering a premium service to our clients with communication being a fundamental aspect of our customers journey.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from Frank d (Client) published on 23 July 2024

Submitted via Website • Report

Overall Experience

My wife, who has Parkinson's Disease and I have been using the service of Bluebird Reigate since March 2024. The carers who have been sent to us have been in general been providing excellent services. The rostering services of the office staff in Reigate have been (sometimes very) disappointing. The

office schedulers and supervisors seem to be uninterested in updating the database properly. So the timing and scheduling of the visits have been erratic and the staff in the office seem to be unaware of the concept of client satisfaction. Simply put: they are blunt. Not aware of the software modules the Reigate Bluebird is using. The 'pass programme' seems to provide functionality for proper planning and minimizing travel time. But the schedule is week in week out chaotic. There is a lot of 'management by exception' to correct for inadequate inputs in and insufficient quality control of the output of in the database. A real time and chronic planning disaster!

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are pleased to hear that our care assistants are meeting your expectations in this regard. We are sorry to hear about the challenges you've faced with our scheduling services, we will feed this review onto the relevant team to be investigated. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Elmbridge & Runnymede
from M C (Wife of Client) published on 16 July 2024

Submitted via Website • Report

Overall Experience

Bluebird Care Elmbridge & Runnymede has provided carer visits four time per day for my bed-bound husband - personal care etc. for eight months since November 2023. Extremely efficient carers and visits always punctual. I was never let down since I used this service. Highly professional and lovely carers,

very kind, patient and sociable... efficient. My husband always looked forward to their visits and was sad to say goodbye. Highly recommended.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you for your review. It is really great to hear that you found our service up to your standards and that we met your expectations. We value our care experts and it is always good to know their training and ongoing support pays off. Appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from E C (Client) assisted by family/friend published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

The help given is very much appreciated. The staff standards vary: one or two are excellent, others are good.
1) It would help to know in advance which staff member is scheduled as cleaning/ironing jobs etc. suite some staff better than others.
2) It would also be helpful to establish a regular time

for every visit so that we can establish a regular routine at our end. Realise this may not be possible due to emergencies etc.
Overall, the help given by Bluebird Care is helpful and appreciated.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality of our care, we have passed your feedback on to the care manager who will be in touch with you. Your feedback is invaluable to us as we strive to improve our services. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care (Guildford, Godalming and Surrey Health)
from D M (Godson of Client) published on 2 July 2024

Submitted via Website • Report

Overall Experience

Bluebird Care look after my godfather and they have been nothing but exceptional. It's so lovely knowing that he is looked after so well and reassuring for me. From initial meeting with office staff through to the carers who support him. I know he adores them all and feels supported.
Can't recommend

Bluebird Care highly enough.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

What a lovely review and thank you for taking the time to express your thoughts. We love to hear how our clients feel supported and that our care teams are offering exemplary care. Our office and care teams work closely to support one another, making sure that our client's needs are always monitored and catered for. Thank you again for such kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care (Guildford, Godalming and Surrey Health)
from Angela P (Friend of Client) published on 27 June 2024

Submitted via Website • Report

Overall Experience

We have engaged Bluebird Care to care for a good friend and they have been absolutely fantastic. The carers are delightful and very caring. However, special mention must be made of two staff members in particular. There have been many challenges to overcome and these staff members are always at the

end of the phone and always offer help and possible solutions. They have never let us down when we require help and advice. They are an absolute godsend and we couldn't manage without them. Thank you so much.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for such a wonderful review, we are so happy to hear that our care team are performing to the highest standards. I'm also truly grateful for your praise of the office team, a team that's often overlooked but performs a vital role in providing consistent and quality care to our customers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care (Guildford, Godalming and Surrey Health)
from J G (Friend of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My friend is suffering from lack of mobility and her life has become very much easier and happier now that she receives daily visits from Bluebird Care. The carers are punctual, kind and caring. The whole team at Bluebird Care are extremely helpful and my friend really looks forward to the daily visits.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for the review, it's wonderful to hear that our care team are making a positive difference to your friend. Our customers' needs and wellbeing are our number one priority, it's really lovely to know our values are being recognised and appreciated. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from W P (Client) assisted by family/friend published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

Most carers are conscientious and helpful. Some do not wear aprons; one doesn't remove her coat; one caused a traffic jam by parking carelessly and annoyed the neighbours!

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you for taking the time to leave Bluebird Care Reigate a review. Your feedback is appreciated in helping us provide the best possible care. Thank you for bringing these matters to our attention and we look forward to continuing to serve you with the high standards you expect from us. Thank you again, have a lovely day!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from Paula G (Client) assisted by family/friend published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

All the care staff have been very good and kind. In particular, one carer has become a regular carer and knows my needs very well.
The members of staff in the office have been very helpful in liaising with doctors, nurses and the hospital.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Bluebird Care Reigate
from Mary S (Daughter of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Overall, we have been happy with the service. It has not been ideal having so many different carers as my stepfather has to repeat what is required. All the carers have been very pleasant.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Bluebird Care in Surrey

Bluebird Care Locations in Surrey (4)

Bluebird Care Reviews in Surrey (115)

Bluebird Care Epsom, Kingston & Sutton

Bluebird Care Reigate

Bluebird Care Reigate

Bluebird Care Reigate

Bluebird Care Epsom, Kingston & Sutton

Bluebird Care Reigate

Bluebird Care Elmbridge & Runnymede

Bluebird Care Elmbridge & Runnymede

Bluebird Care (Guildford, Godalming and Surrey Health)

Bluebird Care (Guildford, Godalming and Surrey Health)

Bluebird Care (Guildford, Godalming and Surrey Health)

Bluebird Care Reigate

Bluebird Care Elmbridge & Runnymede

Bluebird Care Reigate

Bluebird Care (Guildford, Godalming and Surrey Health)

Bluebird Care (Guildford, Godalming and Surrey Health)

Bluebird Care (Guildford, Godalming and Surrey Health)

Bluebird Care Reigate

Bluebird Care Reigate

Bluebird Care Reigate

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers