Home Care Providers Owned by Bluebird Care in Surrey

Reply from Debi OBrien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you for your kind words. We are always so happy when we are able to be support our customers and families with the level of care we are so proud to deliver. We appreciate the review.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you for your kind words and for sharing your experience with our care team. We are delighted to hear that you are happy with the care and attention you receive. Your feedback is invaluable to us, and we appreciate you reaching out whenever there are any concerns-ensuring your comfort and well-being is our top priority. Thank you again for taking the time to complete this review, your feedback has been passed onto the Bluebird Care Reigate team. Have a lovely rest of your day!

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your father needed with kindness and respect. We always strive to offer compassionate, person-centred care, and knowing that we could be there for you and your family when it mattered the most is deeply humbling. Thank you again for taking the time to complete a review, have a lovely day!

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care for your father!

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you for your detailed and positive feedback on your experience with us. It's heartening to learn that your husband's care requirements, both physical and emotional, are being fulfilled and that our care team is positively affecting not just his everyday life but also that of his family. I would also like to express gratitude for your generous comments about the management team; we are committed to delivering a premium service to our clients with communication being a fundamental aspect of our customers journey.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are pleased to hear that our care assistants are meeting your expectations in this regard. We are sorry to hear about the challenges you've faced with our scheduling services, we will feed this review onto the relevant team to be investigated. Thank you!

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you for your review. It is really great to hear that you found our service up to your standards and that we met your expectations. We value our care experts and it is always good to know their training and ongoing support pays off. Appreciated.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality of our care, we have passed your feedback on to the care manager who will be in touch with you. Your feedback is invaluable to us as we strive to improve our services. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

What a lovely review and thank you for taking the time to express your thoughts. We love to hear how our clients feel supported and that our care teams are offering exemplary care. Our office and care teams work closely to support one another, making sure that our client's needs are always monitored and catered for. Thank you again for such kind words.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for such a wonderful review, we are so happy to hear that our care team are performing to the highest standards. I'm also truly grateful for your praise of the office team, a team that's often overlooked but performs a vital role in providing consistent and quality care to our customers.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for the review, it's wonderful to hear that our care team are making a positive difference to your friend. Our customers' needs and wellbeing are our number one priority, it's really lovely to know our values are being recognised and appreciated. Thank you.