Home Care Providers Owned by Bluebird Care in Torfaen

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Bluebird Care in Torfaen

Only the locations & reviews in Torfaen for Bluebird Care are showing below.

View the details of all 184 locations (with 5756 reviews) owned by Bluebird Care

Bluebird Care Locations in Torfaen (2)

 

2 Home Care Providers owned by Bluebird Care in Torfaen

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Bluebird Care Caerphilly & Merthyr

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ 

9.5 7 reviews
"Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the…"   Read all 7 reviews

Bluebird Care Caerphilly & Merthyr supports people in the area to keep living the way they want to. They keep each individual in control of their own care and offer the care and support that service users want, where and when they want it. Bluebird… Read more about Bluebird Care Caerphilly & Merthyr

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Bluebird Care Pontypool & Ebbw Vale

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ 

8.9 32 reviews
"Excellent, friendly service, enabling parents to be given dignity and respect as they get older. They always welcome their visits. The…"   Read all 32 reviews

Bluebird Care Pontypool and Ebbw Vale are the local branch of the leading national home and live in care provider Bluebird Care. With decades of experience and a commitment to quality, continuity and availability they really are the best choice for home… Read more about Bluebird Care Pontypool & Ebbw Vale

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Bluebird Care Reviews in Torfaen (39)

9.4
Bluebird Care has a Group Review Score of 9.4 (9.369) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

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Review of

Bluebird Care Caerphilly & Merthyr

from Glynton B (Husband of Client) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service given with care team.

Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you for your kind feedback. We're so glad to hear you're pleased with the service provided by our care team. We take great pride in delivering premium homecare with compassion, respect, and reliability. Your satisfaction means a lot to us, and we're here to continue supporting you every step of the way.


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Review of

Bluebird Care Pontypool & Ebbw Vale

from J H (Client) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to have your service. I was finding life very difficult since receiving your staff life is a lot easier due to the help I receive. Never thought I'd need care but now realise I cannot manage without it. Thanks very much.

Reply from James Kutchera, Director at Bluebird Care Pontypool & Ebbw Vale

Thank you so much for your kind words. We're so pleased to hear that the care and support youre receiving has made life easier for you. Its completely natural to feel uncertain about needing help at first, but we're glad you've found comfort in the support we provide. Our team is dedicated to delivering premium homecare that truly makes a difference, and it means a lot to know we're helping you feel more at ease day to day.Warmest regards,The Team


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Review of

Bluebird Care Caerphilly & Merthyr

from T J (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.

Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of what we do, and were so pleased to hear that your dad feels well looked after. Well be sure to share your comments with the carers they will be thrilled to know their efforts are appreciated.Thank you again for taking the time to share your experience.


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Review of

Bluebird Care Caerphilly & Merthyr

from D M (Wife of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided
and would highly recommend Blebirds Care.

Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their professionalism, warmth, and thoughtful gestures like the daffodils on St. Davids Day. Personal touches like these are part of our commitment to delivering not only high-quality support but also truly compassionate, person-centred care.Your recommendation means a great deal to us, and well be sure to pass on your lovely feedback to the team. If theres ever anything more we can do, please dont hesitate to get in touch.


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Review of

Bluebird Care Caerphilly & Merthyr

from Sarah M (Granddaughter of Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly recommended
by all of us. Thank you all.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and recommendation! We are truly honored to have been able to support your grandfather and your family during this time. Our team is dedicated to providing premium home care, and it means the world to us to hear that their efforts have made a positive difference. We will be sure to share your appreciation with the staff, especially those who went above and beyond.If theres ever anything more we can do for you, please dont hesitate to reach out. Wishing you and your family all the best.


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Review of

Bluebird Care Caerphilly & Merthyr

from Phil F (Son of Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk

Reply from James Kutchera, Operations & New Business Director at Bluebird Care Caerphilly & Merthyr

Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful support, even with the little things like shopping, is all part of the care we strive to provide.We truly appreciate your feedback and your trust in our service. If there's anything more we can do for you, please don't hesitate to reach out.


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Review of

Bluebird Care Pontypool & Ebbw Vale

from P H (Son of Client) published on 27 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly service, enabling parents to be given dignity and respect as they get older. They always welcome their visits. The services provided are extremely helpful and are essential in giving a good quality of life.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Pontypool & Ebbw Vale

Thanks for you very kind review, out service users are at the heart of everything we do. So it is nice to hear we are getting it right


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Review of

Bluebird Care Caerphilly & Merthyr

from Lorraine W (Wife of Client) published on 27 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service provider with lovely carers who treat my husband with respect and dignity.
I have been very impressed with the fact that senior staff have undertaken spot checks on the carers.
The only negative is that sometimes there is not consistency in carers which someone living with dementia
needs.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you for you review. We try very hard to have a consistency of staff, This can be difficult sometimes with sickness and holiday. We will try harder.


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Review of

Bluebird Care Pontypool & Ebbw Vale

from Caroline E (Sister of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to my sister is excellent.
When she is showered they treat her with respect and dignity and enjoys the conversations while being showered. All staff are friendly and reliable.
She really enjoys the company of the carer when she goes out on the Tuesday, Wednesday and Saturdays.

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Review of

Bluebird Care Caerphilly & Merthyr

from Sarah J (Daughter of Client) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent. Everyone we have liaised with has been extremely friendly, professional and very thorough in making sure all relevant information is known.

Reply from Cerys Morgan, Registered Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your review Sarah. We really do strive to provide an excellent service!


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Review of

Bluebird Care Pontypool & Ebbw Vale

from I P (Client) published on 28 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent, but some variation between carers.

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Review of

Bluebird Care Pontypool & Ebbw Vale

from M W (Client) published on 24 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received such excellent care from day one, almost four years ago. The carers have provided kindness, love, compassion, patience and understanding. The management also deserves the highest recommendation. Immaculate attention and solutions to every problem. I could not ask for more! So my most
sincere gratitude. May god bless you all.

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Review of

Bluebird Care Pontypool & Ebbw Vale

from D L (Son of Client) published on 13 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rely on Bluebird care Pontypool and Ebbw Vale to help assist my mother in her day-to-day life following a stroke. Her aphasia means she is unable to speak, so communication back and forth to the girls who provide the care and their management is essential and the ease in which it is done is exemplary.
They often are met with challenges to mums care which include changes/problems with medication etc - to which they deal with promptly and professionally. They allow me to live my life or work as normally as possible whilst still being lasting power of attorney for my mother, these past 5/6 years.

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Review of

Bluebird Care Pontypool & Ebbw Vale

from C B (Son of Client) published on 13 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience good. The office staff are efficient and polite. Caring staff very respectful and attentive. All add to a good team.

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Review of

Bluebird Care Pontypool & Ebbw Vale

from Matthew G (Son of Client) published on 20 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Pontypool have provided outstanding carers for the last 7 months for my mum and kept her safe and well at home for as long as possible. They were always on time, very smart and professional. They were very knowledgeable when it came to understanding dementia. All the members of our family
that came in contact with them noted their compassion and respect in maintaining her dignity when providing care for her. The communication with the supervisor and office staff was first class.

Reply from Cerys Morgan, Registered Manager at Bluebird Care Pontypool & Ebbw Vale

Hi Matthew,
Thank you for your great review! We are very pleased to hear that our brilliant care staff provided all that your mum needed throughout her time with us.
If there is anything further you require in the future, please do give us a call!


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Review of

Bluebird Care Pontypool & Ebbw Vale

from Alison H (Client) published on 24 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I received at the beginning of April for most of the month with my regular carer is second to none, but at end of the month, she went off and I had cover. Oh my God, what a shambles; never knowing who was coming one day to the next or even one shift to the next, never knowing what to do, arriving
late or early for lunch. So happy for the regular carer to be back.

Reply from Cerys Morgan, Registered Manager at Bluebird Care Pontypool & Ebbw Vale

Thank you so much for your feedback. I am very sorry that you have experienced anything less than outstanding when it comes to our standard of care. It is unfortunate that we have had some staff shortages throughout the Covid Pandemic, and it has affected us the most throughout the recent months, although ensuring all of our customers received a care visit within the correct timescale throughout this period was of utmost importance to us. On the other hand, it is great to hear that your regular carer is providing you with excellent service. If any of these issues do occur in the future, please do not hesitate to give us a call, and we can rectify any concerns immediately. Any feedback whatsoever is welcomed.


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Review of

Bluebird Care Pontypool & Ebbw Vale

from Beverley K (Daughter of Client) published on 18 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with the care company has been a positive one. They provide regular and punctual care, which puts the client at ease. All carers are considerate and kind. Any problems that occur during the carer's visits are passed on and solved. Communication with the office and management are always
available when required.

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Review of

Bluebird Care Pontypool & Ebbw Vale

from S D (Wife of Client) published on 18 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistent staff who get to know us and provide the care we request and need!
Able to contact senior staff easily. Very approachable.
Also, very patient when we forget to let them know care isn't needed because of hospital stays.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Pontypool & Ebbw Vale

Hello, you have really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!


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Review of

Bluebird Care Pontypool & Ebbw Vale

from V S (Daughter of Client) published on 21 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful on every visit and office staff are very helpful to the best of their ability and contact me regularly to check that everything is going right. When I want to have a little chat they are happy to sit and chat with me and ask me about my life.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Pontypool & Ebbw Vale

Thank you very much for your positive review. We pride ourselves on our customer-first approach.


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Review of

Bluebird Care Pontypool & Ebbw Vale

from Brian C (Husband of Client) published on 28 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bluebird to be an excellent service, the aspect I am always impressed with besides the first-class personal care is the social interaction between my wife and the carers, which in the present circumstances with little outside human contact (apart from staring at my ugly mug all day) is a real
boost to someone with mental health issues. Also, I find the management friendly and approachable. In all honesty, a service to be strongly recommended.

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Awards / Recognitions (2)

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