Home Care Providers Owned by Bluebird Care in Tyne & Wear

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Bluebird Care in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Bluebird Care are showing below.

View the details of all 184 locations (with 5654 reviews) owned by Bluebird Care

Bluebird Care Locations in Tyne & Wear (3)

 

3 Home Care Providers owned by Bluebird Care in Tyne & Wear

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Bluebird Care Gateshead

Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF 

10 48 reviews
"We have been using Bluebird Care for six years now. I have no complaints at all! The staff are well-trained, caring and supportive. If…"   Read all 48 reviews

Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes. With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs.… Read more about Bluebird Care Gateshead

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Bluebird Care Newcastle & South Tyneside

Unit 5, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF 

9.9 70 reviews
"Very professional, friendly care service. Treated my father with dignity and respect at all times. Always very thorough, flexible and…"   Read all 70 reviews

At Bluebird Care Newcastle and South Tyneside, they believe that care matters and they are committed to providing the highest quality, premium home care so that their customers can remain in their own homes. Bluebird Care Newcastle and South Tyneside… Read more about Bluebird Care Newcastle & South Tyneside

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU 

9.7 96 reviews
"As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and…"   Read all 96 reviews

Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care. Bluebird… Read more about Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Bluebird Care Reviews in Tyne & Wear (214)

9.3
Bluebird Care has a Group Review Score of 9.3 (9.349) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from M F (Wife of Client) published on 23 January 2025
Overall Experience  Overall Experience 5.0 out of 5

As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always
helpful in adjusting the times of visits when necessary and ready to listen to me.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Dear valued customer, thank you so much for your kind and thoughtful feedback. We are truly grateful for the trust you placed in us to care for your husband during such a challenging time. It's heartening to hear that the continuity of care provided by our staff helped ensure your husband received the attention and support he needed. We always aim to treat every individual with the utmost respect and dignity and we are so glad that you felt this was reflected in his care. We're also pleased to know that our administrators were able to assist with adjusting the visit times as needed and that you felt supported throughout. Your feedback is incredibly valuable to us and we are grateful for the opportunity to have been part of your journey.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Amanda N (Daughter-in-law of Client) published on 9 January 2025
Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you so much for your kind words and for taking the time to share this positive feedback with us. We are incredibly proud of our team at Bluebird Care and deeply appreciate your recognition of their dedication and compassion. Knowing that our carers are able to bring smiles to the faces of our clients, especially during such a challenging time, is truly heartwarming. We will be sure to share your feedback with the entire team. Your words of encouragement will undoubtedly boost their morale and inspire them to continue providing the highest quality of care. Thank you again for your support of Bluebird Care. Sincerely, the Bluebird Care team.


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Review of

Bluebird Care Newcastle & South Tyneside

from P R (Son of Client) published on 2 December 2024
Overall Experience  Overall Experience 5.0 out of 5

Very professional, friendly care service. Treated my father with dignity and respect at all times. Always very thorough, flexible and organised. Provided a welcome presence for my father and our family. Would definitely recommend.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind words! We're so pleased to hear that your father and your family had a positive experience with our team. Your recommendation means so much to us!


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Review of

Bluebird Care Newcastle & South Tyneside

from L R (Client) published on 29 October 2024
Overall Experience  Overall Experience 5.0 out of 5

All staff very good.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind words, we will pass on your thanks to our staff!


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Review of

Bluebird Care Newcastle & South Tyneside

from Elaine S (Daughter of Client) published on 15 October 2024
Overall Experience  Overall Experience 5.0 out of 5

The carers were excellent and professional, also very empathetic. My dad was treated like a person and with dignity, the family were kept in the loop with everything - very good communication. Thank you - I can't praise them enough.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for your lovely review, we will pass on your kind words!


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Review of

Bluebird Care Newcastle & South Tyneside

from J R (Client) published on 2 October 2024
Overall Experience  Overall Experience 5.0 out of 5

I am happy and completely delighted with the ladies who come and with their service.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind words! We're thrilled to hear you're happy with our team and the care they provide.


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Review of

Bluebird Care Newcastle & South Tyneside

from B L (Daughter of Client) published on 24 September 2024
Overall Experience  Overall Experience 5.0 out of 5

Dad's carers have built up a very good relationship with him, gaining his trust and understanding his needs. They encourage dad to be independent and praise him for his efforts. The carers show a good awareness of his care plan and follow it whenever possible. Caring, kind, positive and friendly - thank
you ladies for your support.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for your kind words! We're delighted to hear that your dad's carers have built such a strong relationship with him and are supporting his independence. It's wonderful to know that they are attentive to his care plan and are providing the compassionate, positive care he deserves. I will be sure to pass along your thanks to the team!


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Kerry R (Daughter of Client) published on 17 September 2024
Overall Experience  Overall Experience 5.0 out of 5

We have had Bluebird Care coming to pop in and check on my Dad (and Mum) for around 6 months now as my Dad has dementia and has started wandering and refusing to take medication from family members.
He looks forward to their nightly visits and will always have his meds when directed, which used to
be a flashpoint in the past. The carers then prompt Mum to lock up the house as they leave, which had worked to keep Dad from straying at night.
I can't recommend the service highly enough, from the carers who are all lovely people and genuinely want to do the best for their clients, to the admin team, who couldn't be more helpful and will come up with the best solution for any issue you're having.
Thanks so much Bluebird, you've managed to keep my parents living together in the home they love for longer than we thought would be possible. Your service is worth its weight in gold.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write such a kind and honest review. We really appreciate the feedback from our customers and their families. Improving people's lives at home is our goal and I'm thrilled to read that we have achieved this.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Gwen J (Power of Attorney of Client) published on 12 September 2024
Overall Experience  Overall Experience 5.0 out of 5

From first introductory meeting with Bluebird Care through our fifteen month journey with your team, I have been so impressed. Your kind and clear approach to developing and reviewing my friend's care plan alongside him, his partner and significant others was great.
The direct caregivers were fantastic
- thorough, creative and tender. There were many laughs with my friend and his partner that they so appreciated. They were particularly fond of regular carers with easy local and shared interest chats whilst carer seamlessly integrated attending to intimate care etc.
Personally, I am thankful to your carers, admin and supervisors for their patience and kindness to me in trying to negotiate what felt, at times, like the impossible path of trying to support loved ones maintain their independence as far as possible and respecting their wishes whilst needs and risks were increasing.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to write such an outstanding review, I will pass on your thanks to the care team involved.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Dorothy G (Client) published on 7 August 2024
Overall Experience  Overall Experience 5.0 out of 5

Always very pleased with the excellent service provided by my Bluebird Care carer. Always on time and delivered a thorough job with a very pleasant attitude and caring manner. Carer was always cheerful and a pleasure to have in my home. I look forward to her visits as we have a laugh together every
visit and my house is left clean and bright and just the way I like it.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, I'm pleased to read that your care expert is thorough and caring and the standard of care is high.


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Review of

Bluebird Care Gateshead

from Lynne M (Client) published on 5 August 2024
Overall Experience  Overall Experience 5.0 out of 5

Excellent service as usual.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

As a long-standing customer, we are pleased to hear that you continue to be happy with our service. Thank you for leaving us a five-star review!


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Review of

Bluebird Care Gateshead

from Elizabeth K (Daughter of Client) published on 23 July 2024
Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for six years now. I have no complaints at all!
The staff are well-trained, caring and supportive.
If there are any issues, I receive a phone call - nothing is a problem.
There are lovely touches, which Mum loves, like Easter eggs! Thank you, Bluebird.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for such a lovely review. We are so pleased that your mum is delighted with our service, she is very much valued as part of our Bluebird family.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Sue R (Daughter of Client) published on 15 July 2024
Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry to Bluebird Care regarding help for my parents, we were treated with kindness and respect. We began with a gentle approach of weekly cleaning help only with a view to moving on to more frequent visits for care and support. My parents were very impressed with the quality of the
cleaning service provided and they were very comfortable having the ladies in the house. I am sure we would have progressed to more frequent care, not only cleaning but my parents are moving to be nearer us.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to review our service. I'm thrilled to hear that you are happy with the service provided.


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Review of

Bluebird Care Gateshead

from I H (Son of Client) published on 12 June 2024
Overall Experience  Overall Experience 5.0 out of 5

Bluebird Gateshead have been looking after my now 95-year-old mother for over a year.
From initial contact to her recent annual review, absolutely everything has been excellent.
My mother looks forward to her twice-daily visits, and speaks very highly about all of her carers.
For the rest of the
family, knowing that her medication is supervised, and her other care needs are supported so well, the peace of mind is priceless

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

We are delighted to hear that your mum and her family are very happy with our service. Our team takes pride in providing an excellent experience, keeping people safe and happy in their homes and we're pleased to hear that you feel we do this well.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from I A (Client) assisted by family/friend published on 4 June 2024
Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the respect and dignity shown by all the staff, which is often missing from present-day living.
I enjoy their visits.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to review our service. I'm very happy to read that you are treated with dignity and respect by our care experts and you enjoy their visits.


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Review of

Bluebird Care Gateshead

from P A (Son of Client) published on 17 May 2024
Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by friendly professional staff.
Highly recommended.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Our team takes pride in providing an excellent service, keeping people safe and happy in their homes and we're pleased that you feel we do this well. We are so delighted to hear that you would highly recommend us!


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Review of

Bluebird Care Gateshead

from Howard H (Client) published on 1 May 2024
Overall Experience  Overall Experience 5.0 out of 5

All the staff do a perfect job and are very polite and obliging.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you so much for taking the time to leave a 5-star review for us, we are pleased to hear that you are happy with our service and feel that you are treated with dignity.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from E R (Daughter of Client) published on 26 April 2024
Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mum has been really good. it has been a huge relief to share the responsibility of caring for my mum with someone else. I really appreciate the flexibility to add extra care when needed.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write this excellent review, your feedback is very valuable to us.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from J S (Friend of Client) published on 24 April 2024
Overall Experience  Overall Experience 5.0 out of 5

Through the care of Bluebird Care carers, plus friends and towards the end, help from community nurses, MacMillan carers and Marie Curie nurses, one of my best friends was able to remain in her own home and died peacefully on 3rd April. Bluebird Care provided a skilled and friendly team to look after
her personal care, health support and nutrition in the last few weeks of her life. They were able to provide extra hours of support when it was needed later in her care. Prior to that, they had helped her to settle back into her own home after a short period in respite care. All the carers worked in a discrete, professional and friendly manner. Help was at the end of the phone, even out of hours. Communication was excellent between carers, the office, myself and my friend. The carers liaised well with community nurses. We couldn't have managed without them. Excellent.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for this outstanding review. Our aim is to always provide the best care possible to all of our customers and I'm glad we have fulfilled that.


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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Jean H (Client) published on 8 April 2024
Overall Experience  Overall Experience 5.0 out of 5

The care has been very good. I could not have managed without them. I would recommend them.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to send such a positive review. I will pass your thoughts on to the amazing team.


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Awards / Recognitions (2)

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