Bluebird Care in West Yorkshire | 6 Home Care Providers

Review of
Bluebird Care Calderdale & Bradford
from Jeff A (Son of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Bluebird care took over my mums care over 12 months ago, we have been really satisfied with the care she has received and continues to receive.All the carers do a brilliant job with her and the interaction she has with them is also really good,

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Review of
Bluebird Care Wakefield and Kirklees
from I S (Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

A professional support service, very client-centred. Flexible to changes in circumstances. Lovely, caring people.

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Review of
Bluebird Care Wakefield and Kirklees
from Karen D (Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I am cared for very well by Bluebird Care.

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Review of
Bluebird Care Leeds North
from A A (Client) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been very satisfied with my care from Bluebird Care Leeds North. My carer is always prompt, even though having to travel by public transport. I can depend on her to provide the care needed for my comfort and safety. She is reliable which is a definite asset.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you for your wonderful review, it means a lot to us. If there is anything at all that you think we can do to get that fifth star in these areas, please do let your office team know or email us at leedsnorth@bluebirdcare.co.uk.

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Review of
Bluebird Care Wakefield and Kirklees
from Madge N (Daughter of Client) published on 1 August 2024

Submitted via Website • Report

Overall Experience

I have used Bluebird carers for my mum, who is in a residential care home. I have found my contact professional, sympathetic, supportive, and open to tailoring the service to my mum's needs. My mum has two carers who have visited the home on organised days, to either give companionship or a day out

for coffee. Both carers are professional in their approach and give my mum a friendly, fun time. I would recommend Bluebird carers to others, for the kind of service they offer, it gives families peace of mind that their relatives are cared for. The reports online are a useful source of information on how the visit has gone.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Thank you so much for your review. We're so happy to hear that yourself and your mum are satisfied with the care being provided.

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Review of
Bluebird Care Leeds North
from Jayne H (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

The change in timing for visits appears to be working well. The Bluebird now helps Mum with her evening meal. Mum is adjusting to the new arrangements and the meal delivery service. Mum is now having 2 visits a day - one from the meal provider and one from the Bluebird. Mum is getting increasingly forgetful

and needs more support with household tasks.

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Review of
Bluebird Care Leeds North
from Catherine M (Daughter-in-law of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Very good communication through the online record of visits and phone calls if carers are concerned about anything.
All carers are friendly, helpful, and sympathetic.
My mother-in-law has visits from many different carers and at different times each day, which may not be convenient or helpful for

some people's needs.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us a lovely review. It's our pleasure and an honour to support your Mother-In-Law. We know that your Mother-In-Law enjoys seeing a range of our team members and is very flexible with her visit times, however, if that ever needs to change, you can contact us at the office to discuss more specific times and carers. If there is anything you think we can do to receive that extra star, you can always let us know, we welcome all feedback.

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Review of
Bluebird Care Leeds North
from N R (Husband of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

The majority of carers are very kind, and attentive and do the job well. However, I find it frustrating that new carers keep being introduced who don't know my wife, her needs, and where things are kept. It would be better if any new carers shadowed a regular carer before being left on their own.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us a review. It's our pleasure and an honour to support your wife, we understand it can be frustrating when new team members join and are getting to know you and your wife, all our Care Professionals need to start somewhere. They are prepped as much as possible with the comprehensive care plan provided beforehand and they shadow visit wherever possible. We know this is important to you and will keep trying our best to get this right for you.

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Review of
Bluebird Care Leeds North
from Colleen M (Daughter of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I feel that Bluebird Care treat my mum with a high level of care and friendship but also has a laugh with her on their visits. She had gone to bed one night when the carer arrived and when she heard her voice she got out of bed and came downstairs very quickly. This carer also sits with her sometimes

watching TV where they critique programmes together which she loves. On the occasions when Mum has not been well, they always do a sterling job of cleaning up after her. Mum has short-term memory issues and she can't remember their names but she definitely recognises their voices and she seems to love them all which I think is reciprocated by the carers themselves.
I feel comfortable knowing Bluebird is looking after my mum.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Colleen and thank you so much for taking the time to leave us a lovely review. You are right, we love supporting your mum, she brightens our day and it's an honour to help her stay living well at home. If there is anything you think we can do to receive that extra star, you know you can always let us know and we're happy to receive feedback.

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Review of
Bluebird Care Leeds North
from Clifford S (Husband of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Excellent service provided by Bluebird Care.
All the carers who attend are very pleasant and professional.
The client has dementia and is bedridden and can be difficult to deal with (mood swings) sometimes however she always responds well to one carer who treats her with empathy and dignity. He has

built a lovely rapport with her and she's always in a good mood when he leaves!
Close family use the online application to monitor her care - again, this is very good as notes are uploaded after every visit.
The staff are very approachable and are always helpful in discussing and agreeing our needs and any changes to the service they provide.
Very happy customer.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Clifford, thank you so much so taking the time to leave us this amazing review, it means so much to our team. It's an honour to support your husband and we're happy you feel that you're receiving a five-star service from Bluebird Care! We hope you have a lovely day.

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Review of
Bluebird Care Leeds North
from Patricia R (Daughter of Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Bluebird Care has been absolutely fantastic in helping my parents come home from hospital. They were so proactive, helpful, kind, organised and practical in organising the house so that a live-in carer could move in, allowing my parents to come home. I can't praise them enough. The live-in carers are

fantastic. My mum is thriving now. My dad is coming home tomorrow and the carer will take care of both of them. It takes a huge weight off my mind as I live 200 miles away. I'm really grateful to the team at Bluebird.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Patricia, thank you so much for leaving us this absolutely amazing review, we can't thank you enough. It's our absolute honour and pleasure to support your parents and we're so happy that we could transition from home care to live-in care to suit your parent's needs and keep them happy and safe at home, just where they want to be.

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Review of
Bluebird Care Harrogate
from David B (Son of Client) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Bluebird Care has looked after my father for the last few years. They have been absolutely wonderful and built up a great relationship with my father. I have seen the staff at close hand and all staff have been professional, knowledgeable and patient when required. They are all well-trained. It is reassuring

to my family that my father has such good support from Bluebird Care.

Reply from Paulina Jezierska, Head of Marketing at Bluebird Care Harrogate

Hi David, thank you for taking the time to leave a review for us at Bluebird Care Harrogate. We're happy we could meet your expectations! If there is anything else we could help with, please let us know.

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Review of
Bluebird Care Leeds South
from J L (Son of Client) published on 7 June 2024

Submitted via Website • Report

Overall Experience

Very disappointing service. We contacted Bluebird South Leeds to support my mum at home after surgery. Contact was easy and the positive response was swift. Service started the day after the home visit and care needs assessment. They said they could deliver what Mum asked for. Five hours after the

first morning visit they contacted us to say that the original carer was no longer available, that the agreed hours would have to change and that only male carers were available on weekends and evenings, contrary to Mum's wishes. None of this was said prior to the service starting. Mum was upset and we had no alternative but to cancel, with no time to make alternative arrangements. We feel strung along and then let down at the very last minute. Think twice before using Bluebird Care.

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Review of
Bluebird Care Wakefield and Kirklees
from Irene D (Mother of Client) published on 10 May 2024

Submitted via Website • Report

Overall Experience

I have found that the personal care, that is help with bathing, provided to my daughter has been excellent over these past fourteen months. My daughter tends to be a very anxious person, so I was pleased to see she soon became relaxed about the usual carer helping her. The carer has established a good

rapport with her and with me also.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Thanks for taking the time to leave us a review, Irene! We're so glad to hear that your daughter feels comfortable with her regular carer.

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Review of
Bluebird Care Leeds North
from Jenny M (Partner of Client) published on 26 March 2024

Submitted via Website • Report

Overall Experience

Bluebird have been visiting my partner on a weekly basis. They take him out walking to the local cafés. My partner always enjoys these visits. The carers are very attentive to his needs. I am very happy with the service provided. The carers are very professional, kind and thoughtful. I highly recommend

them.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you so much for leaving us such a fabulous review! We're delighted that you feel we offer a 5-star service in every area! This means a lot to us and it's an absolute honor to support your partner.

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Review of
Bluebird Care Calderdale & Bradford
from Justine M (Daughter of Client) published on 25 March 2024

Submitted via Website • Report

Overall Experience

On the whole, I find the Bluebird Care service absolutely fine, they show care and respect when assisting my mother and her daily needs. They keep to schedule as close as possible and are always polite, they check that my mother has taken her prescribed medication.
I believe the service could be improved

if they could send regular carers who would start to know my Mother's needs better, than currently as there seem to be many different carers visiting.

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Review of
Bluebird Care Calderdale & Bradford
from D B (Daughter of Client) published on 21 March 2024

Submitted via Website • Report

Overall Experience

Staff are very efficient, friendly, caring and polite. They have gone the extra mile for my dad. Once when his medication was late, and one evening when he had fallen they called me and the care line then waited until I arrived. Would recommend.

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Review of
Bluebird Care Calderdale & Bradford
from Richard B (Son of Client) published on 20 March 2024

Submitted via Website • Report

Overall Experience

Bluebird have been caring for my elderly father for over 12 months and have been excellent. They are always pleasant and helpful in difficult circumstances. They have and continue to help by getting him mobilised and he now can move with assistance using a frame. They have encouraged him and continue

to assist in him starting to paint and use his art materials.

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Review of
Bluebird Care Calderdale & Bradford
from Lynn B (Daughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

The carers are very caring but would like them to be able to do more variety of food and would like the same carers as my mother is getting too many different carers as my mother can tell them what she needs but can’t show them where things are as unable to walk.

Reply from Laura Payne, Community Engagement Officer at Bluebird Care Calderdale & Bradford

We understand that a variety of foods is important both for your mother's nutritional needs and enjoyment. I've had a chat with you and your mother. We've arranged a meeting to discuss your mother's likes and dislikes. We will work together to develop a menu with a variety of meals that carers can make in the future. Your mother has four calls a day, seven days a week. Were aiming to have a core team of six carers to cover all the visits. Unfortunately, we may need to bring in additional carers to help cover holidays and sickness. Thank you for taking the time to provide feedback. We're constantly learning from customer feedback and improving the care we provide.

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Review of
Bluebird Care Calderdale & Bradford
from J B (Wife of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

We needed the support care for my husband and I can’t thank Bluebird Care enough. We are now in a routine, assist in personal care, assist in hydro sessions, assist in physio exercises at home and clinic, assist in baking, and cooking, assist in helping my husband back into the community. Lovely ladies

and gents, who can’t do enough for us. Thank you.

Reply from Laura Payne, Community Engagement Officer at Bluebird Care Calderdale & Bradford

Our aim is to enrich our customer and their families lives. It is very satisfying to see that our carers assist in such a variety of activities including hydro sessions, physio exercises, baking, cooking and getting out and about. I am very happy to hear that our carers go above and beyond for your husband and yourself. It is comments like this that we strive to achieve and learn from. I will be sure to pass on your kind words and thanks to our wonderful carers. Thank you for taking the time to leave your positive feedback, this is much appreciated.

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Home Care Providers Owned by Bluebird Care in West Yorkshire

Bluebird Care Locations in West Yorkshire (6)

Bluebird Care Reviews in West Yorkshire (152)

Bluebird Care Calderdale & Bradford

Bluebird Care Wakefield and Kirklees

Bluebird Care Wakefield and Kirklees

Bluebird Care Leeds North

Bluebird Care Wakefield and Kirklees

Bluebird Care Leeds North

Bluebird Care Leeds North

Bluebird Care Leeds North

Bluebird Care Leeds North

Bluebird Care Leeds North

Bluebird Care Leeds North

Bluebird Care Harrogate

Bluebird Care Leeds South

Bluebird Care Wakefield and Kirklees

Bluebird Care Leeds North

Bluebird Care Calderdale & Bradford

Bluebird Care Calderdale & Bradford

Bluebird Care Calderdale & Bradford

Bluebird Care Calderdale & Bradford

Bluebird Care Calderdale & Bradford

Awards / Recognitions (2)

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