Home Care Providers Owned by Bluebird Care in Wiltshire

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Bluebird Care in Wiltshire

Only the locations & reviews in Wiltshire for Bluebird Care are showing below.

View the details of all 184 locations (with 5654 reviews) owned by Bluebird Care

Bluebird Care Locations in Wiltshire (3)

 

3 Home Care Providers owned by Bluebird Care in Wiltshire

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Bluebird Care Wiltshire North

2 Kingston Square, Bradford-on-Avon BA15 1FH 

9.5 42 reviews
"I have always been treated with the utmost respect, friendliness and confidentiality. The service has always been 100% efficient.…"   Read all 42 reviews

Bluebird Care Wiltshire North in Bradford-On-Avon gives people the chance to live independently at home with the right care and support. Its staff provide the standard of care that the public would want for their own families. This means valuing… Read more about Bluebird Care Wiltshire North

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Bluebird Care Wiltshire South

Suite 6, The Portway Centre, Old Sarum Park, Old Sarum, Salisbury SP4 6EB 

9.0 30 reviews
"Bluebird Care Wiltshire South is providing Mum with incredible care at a very challenging period in her life and the life of our family.…"   Read all 30 reviews

Bluebird Care (Wiltshire South) is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.… Read more about Bluebird Care Wiltshire South

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Bluebird Care Swindon

Suite E6, Gemini House, Groundwell Industrial Estate, Swindon SN25 5AZ 

8.8 32 reviews
"Bluebird Care has maintained an excellent level of service throughout 2023, with great communication and support to all of our…"   Read all 32 reviews

Bluebird Care (Swindon) is a domiciliary care service that provides personal care to people living in their own homes in Swindon and the surrounding areas. It offers a unique service of personalised care visits from 30 minutes to longer social calls. Staff… Read more about Bluebird Care Swindon

  • Care Provided
  • Older Person Care
  • Dementia

Bluebird Care Reviews in Wiltshire (104)

9.3
Bluebird Care has a Group Review Score of 9.3 (9.349) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

Overall Experience

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Review of

Bluebird Care Wiltshire North

from Jane H (Client) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was always treated politely and my phone calls were always answered. I had excellent help from the organiser. All the carers were satisfactory or more, and two of them were outstanding, these two found extra things to do and were very easy to be with. All the carers were polite and helpful. Thank
you.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to complete a review. We use reviews to improve our range of services and value your feedback.


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Review of

Bluebird Care Wiltshire South

from A J (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Morning call, carer tells my dad to leave the urine soaked bedsheets to dry out? After the evening carer has been and gone, I visit my dad to find wet bedding still on his bed. Is this what this care company calls care? Treat your clients with the kindness and dignity that they deserve. New care provider
starting, not a moment too soon.

Reply from Debi OBrien, Marketing Coordinator at Bluebird Care Wiltshire South

We sincerely apologise for this situation. This isolated incident does not reflect the service we strive to provide, and we regret any frustration caused. We take great pride in delivering exceptional care and value open communication. Your feedback helps us improve, and we want you to feel heard. After reviewing this case, we found that a team member did not follow standard procedure. We take full responsibility and have taken immediate action. They have undergone additional training to prevent this from happening again. We have also strengthened our internal processes, improving our reporting system to flag any deviations sooner. This ensures we can reach out to family/loved ones quickly and address concerns effectively. Our sincere apologies again.


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Review of

Bluebird Care Wiltshire North

from F G (Client) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have all been polite, friendly and caring.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to review the service you receive all feedback is used to improve the care we provide.


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Review of

Bluebird Care Wiltshire North

from W F (Client) assisted by family/friend published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care is a well-managed and caring service provider.
Staff are generally consistent, friendly and professional, never appearing rushed.
I would be happy to recommend Bluebird to anybody needing home care services.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave such a positive review we really appreciate it. We use all feedback to improve our range of services.


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Review of

Bluebird Care Swindon

from L B (Client) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are kind and helpful. They listen to me and try to help me as much as possible. They are fun to be with and are able to make suggestions about things I can do.

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Review of

Bluebird Care Wiltshire South

from Sarah R (Daughter of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Wiltshire South is providing Mum with incredible care at a very challenging period in her life and the life of our family. She fell four months ago, sustaining potentially life-changing injuries, and on discharge from hospital, has needed daily personal care. The care team are kind, professional,
good-humoured and hard-working. Their visits have Mum laughing and chatting, transforming her mood when at times she feels understandably low. They are respectful of her needs and very supportive of my father who is now her full-time carer. The office team bend over backwards to sort out rotas and medication, are instantly responsive to calls and emails and always patient with enquiries. With so many new problems to solve, it is such a relief to know they have everything covered. They even made us aware of health issues Mum had missed, maybe saving her life. All of them are a huge blessing to our family, I am so grateful for their care and I cannot recommend them highly enough.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much for your review and kind words. We are always so happy to receive feedback and it is so rewarding to know we are making a positive difference in our customers' lives. Thank you.


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Review of

Bluebird Care Wiltshire North

from J W (Daughter of Client) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are extremely caring and supportive. They handle Mum with care and dignity and are extremely patient with her. I would recommend their carers to people who need support at home.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your positive review; we use all feedback to make improvements to our service.


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Review of

Bluebird Care Wiltshire South

from Graham C (Husband of Client) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care is generally satisfactory and carers are pretty good at managing my wife's verbal aggression. She responded better to ethnic British carers - a culture matter.
More attention could be given to catheter training. Regarding administration, telephone support has been very good. Less satisfactory
has been the rare notification of late arrivals or change of carer.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for the review and we will take all your comments into consideration. We have already added some additional catheter training as per your request and continue to make our best efforts to navigate the Salisbury roadworks to be on time for visits. We appreciate all feedback and strive to be better in every way, always.


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Review of

Bluebird Care Wiltshire North

from Phyllis T (Client) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been treated with the utmost respect, friendliness and confidentiality. The service has always been 100% efficient.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to review our service. We are delighted that you are happy with the care and support that you receive.


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Review of

Bluebird Care Wiltshire North

from Sylvia H (Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind and attentive. They are very responsive to queries and requests and understand my needs. Overall very helpful and caring. Also allowing flexibility in changes to visit dates and times. It is reassuring to have such good support.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your positive review. We use all feedback to plan improvements across our range of services.


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Review of

Bluebird Care Wiltshire South

from Jennifer C (Daughter of Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to express sincere gratitude for the professional, respectful and compassionate care given to my mother during the last few weeks of her life. We were lucky to have a wonderful live-in carer, who was attentive and discreet. We would also like to thank the supervisor who liaised
with all the relevant NHS providers to ensure that our mother had all the necessary equipment, facilities and community nursing that allowed our mother to pass peacefully in her home. We would highly recommend Bluebird Care Wiltshire.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for the lovely feedback - we are pleased to know we made a positive impact and gave you all the support you needed over this time. We know it can be a difficult time for all involved. Thank you.


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Review of

Bluebird Care Wiltshire North

from S W (Son of Client) published on 3 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the support and care from Bluebird to be very good. They responded very quickly when we urgently need to change the support provided and they did so very efficiently. The carers were very polite, professional and hard-working. Overall we have had a positive experience of using Bluebird
Care and are happy to use them in the future.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave us a positive review. We use all feedback to drive improvement across our range of services.


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Review of

Bluebird Care Wiltshire North

from Geoffrey R (Client) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service provided to date.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your review.We use all feedback to drive improvements across our range of services


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Review of

Bluebird Care Swindon

from Mark K (Son of Client) published on 9 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has maintained an excellent level of service throughout 2023, with great communication and support to all of our requirements.
My father continues to be well supported and able to live an independent and quality lifestyle.

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Review of

Bluebird Care Wiltshire North

from Steve H (Husband of Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has worked well with a developing situation. There has been flexibility of service and good care advice from management. Carers have been considerate and professional at all times.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave a positive review.
We strive for excellence and take all feedback to drive improvements across our range of services.


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Review of

Bluebird Care Wiltshire South

from P K (Son of Client) published on 13 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been helping my dad for the last six months. He recently had an unplanned stay in hospital and needed extra visits after he was discharged. I was expecting a delay before this could start but they set it up extremely quickly. This has given me and Dad peace of mind - thank you.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much. We were so happy to be able to assist and we know how sometimes we require to have quick support and are so pleased we were able to add to your peace of mind.


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Review of

Bluebird Care Wiltshire South

from Alexandra P (Daughter of Client) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met so far have been excellent: they are professional, very well trained, respectful, efficient, good at listening/communicating and punctual. The office staff have always been very responsive and helpful. Thank you.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for the lovely review. We are always delighted with positive feedback and knowing that our core values are being delivered through to all our customers. The acknowledgement is appreciated.


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Review of

Bluebird Care Wiltshire North

from Michael H (Client) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for leaving such a positive review, we are delighted you are satisfied with our service.


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Review of

Bluebird Care Wiltshire North

from P P (Client) assisted by family/friend published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all Bluebird carers treat me with respect and compassion in a professional manner, which gives me confidence in them.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave a review, we use all feedback to drive improvements across our range of services.


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Review of

Bluebird Care Wiltshire North

from D C (Daughter-in-law of Client) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always reliable, pleasant, kind and thoughtful.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave a review.
We value all feedback and use it to drive improvements across our range of services.


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Awards / Recognitions (2)

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