Home Care Providers Owned by Candlelight Homecare Services

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Candlelight Homecare Services
Candlelight Homecare Services offer high-quality home care services for older people who wish to remain living independently for as long as possible.

Care services are offered to those living within Dorset, Somerset, Wiltshire and East Sussex.

An experienced staff team offer help at home with everyday tasks, personal care, companionship and other types of person-centred care.

Staff are selected that have a strong care background and who are kind and compassionate. Dignity and respect of the individual are practices at all times.

Candlelight Homecare Services Locations (4)

 

4 Home Care Providers owned by Candlelight Homecare Services

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Candlelight Care

95-99 High Street, Uckfield TN22 1RJ 

9.7 39 reviews
"I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes. I can't see any way…"   Read all 39 reviews

Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex. The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five… Read more about Candlelight Care

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Candlelight Care (Dorset, Somerset & Wiltshire)

1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE 

9.6 81 reviews
"The carers who have been coming to my wife have been brilliant in what they do for us. They are cheerful and always have a smile and kind…"   Read all 81 reviews

Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes. Staff are committed and compassionate offering care that is tailored to the individual and meets their specific needs. The… Read more about Candlelight Care (Dorset, Somerset & Wiltshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Candlelight Care

Candlelight House, King Street, Glastonbury BA6 9JY 

9.6 81 reviews
"Without exception the Candlelight Care carers who have looked after my husband on two occassions have been wonderful: advising on equipment…"   Read all 81 reviews

'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'… Read more about Candlelight Care

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Candlelight Care

Suite 7, Merley House, Merley House Lane, Broadstone, Wimborne Minster BH21 3AA 

8.4 18 reviews
"I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are…"   Read all 18 reviews

Candlelight Care is a family-run home care company offering services in and around Dorset. Based on the values of trust, dignity, respect and equality, the team deliver friendly, caring and reliable home care to people of all ages. The dedicated team… Read more about Candlelight Care

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Candlelight Homecare Services Reviews (219)

9.3
Candlelight Homecare Services has a Group Review Score of 9.3 (9.340) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

Overall Experience

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Date Published

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Review of

Candlelight Care

from A B (Client) assisted by family/friend published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very helpful and I appreciate the help given. Many thanks.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving your review, our records show that you were in receipt of the Discharge to Assess and our Domiciliary Care services and we are grateful for you taking the time to write this 5* review.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from T H (Husband of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have been coming to my wife have been brilliant in what they do for us.
They are cheerful and always have a smile and kind words for us both.
It would be hard to look after my wife as well as the carers do.

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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from C M (Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care team so far, caring, well-trained carers, the office staff are fantastic and always helpful. I'm also very pleased with the service; visit times are very consistent and this keeps my anxiety levels under control.

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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from W S (Wife of Client) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my husband very well. He has a good sense of humour and can have a laugh with them. They do a great job and it takes the pressure off me so I can get things done and go out if I want too.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this amazing compliment about your husband's core team. I have today shared it with the branch as we feel it is important for the staff to know.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from D R (Wife of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since summer of 2024, Candlelight Carers have been coming to help with my husband's morning care and it's always a pleasure to see them. We really do appreciate them. They are always kind and gentle with him, taking care, time and effort to get him ready for the day. They leave having given great service
with lots of smiles making the days worthwhile.
Thank you all.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your beautiful kind words, I have shared this with the core team who visit your husband, as it is important for them to know.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Ann L (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has the pleasure of the lovely ladies who call on her twice a day, they really are the best they cannot do enough for her. She has recently been diagnosed with dementia and the care they give is so lovely and kind she can't wait to see them and even with her broken hearing aids, she says they
have a lovely chat. She really does depend on them and they step up to the mark, we cannot fault them at all.
Thank you so much, as a family we really are grateful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this complimentary review about your core team and the services we as a company provide to your mum. I have shared this with the team today.


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Review of

Candlelight Care

from Marion S (Wife of Client) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception the Candlelight Care carers who have looked after my husband on two occassions have been wonderful: advising on equipment and organising its provision, going above and beyond their remit to obtain suitable medications and always being positive, encouraging and above all good humoured.
Well done Candlelight!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What an exceptional compliment about our D2A team. Thank you for your kind words, which I have shared with all within the D2A team, as it is important for them to know.


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Review of

Candlelight Care

from David H (Husband of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is now a resident at a local care home, she has dementia. Candlelight provide a carer at the home twice a week for 2 hours each visit. This allows me to carry out urgent tasks and medical appointments on those 2 days, whilst providing support and companionship to my wife. The carer is wonderful
and my wife considers her a friend, allowing even the most intimate support. I am not sure that I would be able to cope without this marvellous support.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this remarkable review, it was a pleasure to read. We have shared this with the carer and support worker in question who visits your wife twice a week as we feel it is extremely important for them to know how much they are appreciated. Thank you again.


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Review of

Candlelight Care

from S L (Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the overall service I get from Candlelight Care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review and we are so pleased that you are pleased with the overall service your core team provide.


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Review of

Candlelight Care

from S T (Daughter of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoy great service from Candlelight Care. My 94 year old mum has a morning visit which gets her up, showered and ready for the day. Every carer has been kind, considerate and professional. We have one regular carer, who is wonderful. She chats to mum and makes her feel special. We are delighted
with her service and support.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the beautiful compliment, I have shared this with your mum's core team.


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Review of

Candlelight Care

from H W (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please to have the help I needed. I am enjoying the help to stir me to try and keep order. I now can invite people in to see me. It is just enough help to keep me doing more myself so my life has improved. I would definitely go downhill without this encouragement.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What a lovely example of the care and attention our staff have given to you. Thank you for sharing.


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Review of

Candlelight Care

from C T (Client) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes.
I can't see any way around this.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We are sorry that you feel this way but hope you seek joy from having a visit each day.


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Review of

Candlelight Care

from Andy W (Son of Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the
office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the kind words which we would like to share with Mum's core team. I agree, that communication is always the key to any successful delivery of a care package, especially with the family too.


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Review of

Candlelight Care

from C P (Daughter of Client) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel extremely relieved and reassured that the lovely ladies from Candlelight Care look after my mum. They go in 3 times a day to prepare breakfast, lunch and dinner.
They also reassure me that someone will be there to check on her safety.
I can check every time on the app too how she is.
Highly
recommend!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What a beautiful review you have given us, thank you very much. We will make sure we share this with your mum's core team.


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Review of

Candlelight Care

from S K (Daughter of Client) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are not only professional, caring, supportive, and friendly, but they always go above and beyond if Mum is having a difficult day. I am also kept in touch with what's
going on if Mum isn't doing so well (as I live a little distance from Mum) and am happy to chat if I'm having any problems communicating with her because of her dementia.
You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for these kind words about the care we are currently providing to your mother, these will be shared with your mum's core team and the office too.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from J B (Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for giving us a 'good' rating for the services we deliver to you and thank you for taking the time to submit the review.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from S O (Son of Client) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the service provided for Mum by Candlelight. We find all the staff to be extremely kind, caring and courteous. It is so good to know that Mum is being well looked after. She really enjoys their daily visits.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we will share these with the core team.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from S P (Daughter of Client) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have received Candlelight Care for over 1 year now and feel like the carers are part of our family. Nothing is a bother to them and always smile and lift spirits. Professional, clean, attentive, respectful, helpful, cheery, hard-working. Carers have to be a special kind of person as it isn't a job
career for the wages, it's commitment and special caring personalities.
Highly recommend.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, and yes you are correct our staff are special kind of people and all bring their own unique qualities to their role.


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Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from C C (Client) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be grateful if you could manage to make your visits between 8:30 am and 11 am daily.
All grateful to your carers visits, all very kind and helpful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

I have passed your comment on to our Corsley Branch for action. Thank you for your kind words about our staff.


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Review of

Candlelight Care

from S S (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I received kind and considerate care from a range of carers. They were always helpful and did whatever they could do to help me regain as much independence as possible. I would like to express my gratitude to all members of the team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the kind words about our Discharge to Assess team. We will share your compliment to the whole team.


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Awards / Recognitions (5)

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Frequently Asked Questions about Candlelight Homecare Services

How many Agencies does Candlelight Homecare Services own?

Candlelight Homecare Services own 4 Agencies.

Which Candlelight Homecare Services Agencies have the highest review score?

Candlelight Care, Candlelight Care (Dorset, Somerset & Wiltshire) & Candlelight Care have the highest review score.
Candlelight Homecare Services in Dorset Candlelight Homecare Services in East Sussex Candlelight Homecare Services in Somerset Candlelight Homecare Services in Wiltshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Homecare Services to verify any information. View our terms and conditions. Candlelight Homecare Services has a Platinum Service – more info.