How many Agencies does Care at Home Services (South East) Ltd own?

Care at Home Services (South East) Ltd own 28 Agencies.

Which Care at Home Services (South East) Ltd Agencies have the highest review score?

Westminster Homecare (Clacton) , Care at Home Services (Hailsham) & Westminster Homecare (Norwich) have the highest review score.

Care at Home Services (South East) Ltd | 28 Home Care Providers

Order by:

Review of
Beech Tree Total Care Dover & Deal
from Robert M (Husband of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Overall I am satisfied with the care/service provided by Beechtree, the timing of visits can be erratic, the last call of the day should be 20.00 but sometimes the carer arrives at 19.15. The morning 11.40 call can be late but I understand that calls can take longer if there is an issue with the patient,

or heavy traffic, weather etc. If there is a late morning call after an early call the night before the service user will have been in bed for an extended period.
The care provided is usually thorough. Some careers take longer than others but in general, I find the care provided is acceptable.
When I have had cause to phone the office, not always been able to get through. But any issue I have raised has been answered.
There was an issue about the care plan but this was resolved.
I would give the majority of staff 5 *.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you so much for taking the time to submit feedback, we always value feedback both positive and negative as it helps us to continue to improve the way we do things.

Staff

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Management

Treated with Dignity

Value for Money

Review of
Domus Live-In Care
from Madeline S (Daughter of Client) published on 15 January 2025

Submitted via Website • Report

Overall Experience

I can't thank the Live-in Care team enough! The carers have been amazing with my mum who has dementia. They're so kind, patient, and really know how to keep her comfortable and happy. The management team has been super helpful too - always there when I needed anything or had questions. Honestly, they've

made such a difference, and I'm so grateful for all their support. Thank you so much to everyone - you've been incredible!

Reply from Sanjay Raju, Digitial Marketing Lead at Domus Live-In Care

Thank you so much for your kind words and heartfelt review. We're delighted that our Live-in Care team has made a positive difference for your mum and your family. Providing compassionate and tailored care for individuals is at the heart of what we do, and it's wonderful to know that this has brought comfort and happiness to your mum. Your gratitude means so much to our team. Thank you for trusting us with your mum's care. We wish you and your family well. Take care!

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Review of
Westminster Homecare (North East London)
from Kam K (Sister of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Some of the carers do not complete the time the allocated for, one of the carers become aggressive when approached about how much time is left. In addition some of them tamper with the times that they arrive and leave and write lies about the family in the visit logs. This is not indicative of all the

carers as some have been okay.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)

Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do not tolerate any behaviour that falls below expectations. We are reviewing this matter thoroughly to address your concerns regarding time allocation, conduct, and accuracy of visit logs. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we address these concerns.

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Review of
Westminster Homecare (Norwich)
from Joy M (Client) published on 26 December 2024

Submitted via Website • Report

Overall Experience

We are just beginning evening help via social services from Westminster Homecare and are really pleased. They spent a lot of time, listening and guiding us through at the start. They send help at the times we requested. The carers are kind and willing. They listen and give us the help we need.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you for taking the time to share your positive experience with Westminster Homecare. We are genuinely delighted to hear that our team has been able to meet your needs with compassion. Listening and understanding each individual's unique requirements are the heart of what we do, and we're so pleased to know that our carers have been able to provide the support and care you need. Your kind words are a tremendous encouragement to continue delivering compassionate and attentive care. Best wishes.

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Review of
Westminster Homecare (Norwich)
from K B (Son of Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Mum started receiving care at the start of November 2024. She has four visits a day from a team of two and I can honestly say they have been absolutely brilliant. I recently asked Mum how she is getting on with the carers and she said they were all really good. For mum to say that, is a huge compliment.

I asked if she had a favourite and she replied that of course she hasn't, if the others found out they wouldn't like it! Thanks for what you've done Westminster and keep up the excellent work.

Reply from Zoe Dent, Manager at Westminster Homecare (Norwich)

Many thanks for taking the time to write this review. Westminster Homecare strive to provide excellent service and support to our valued service users. Your feedback will be shared with our care team here at the Norwich branch.

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Review of
Westminster Homecare (Norwich)
from Pamela N (Wife of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

I found the overall experience of carers from Westminster Agency very pleasant, they were always very professional, kind and courteous and treated my husband with great dignity whilst he was suffering from a terminal illness and was receiving palliative care. I will always be grateful to them for making

his end-of-life care as comfortable as possible.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you for sharing heartfelt feedback; we are deeply moved by your kind words about our carers and the care they provided to your husband during such a challenging situation. Ensuring dignity and comfort for those we care for is at the heart of everything we do, and it means so much that we can make a difference during his palliative care journey. Your gratitude truly touches us; we are honoured to have been there for you and your family. Wishing you strength and peace in the days ahead. Take care.

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Review of
Westminster Homecare (South West London)
from Jane H (Daughter of Client) published on 21 November 2024

Submitted via Website • Report

Overall Experience

We give the highest compliments to Westminster Homecare, specifically the branch manager, Westminster Homecare Southwest London. The branch manager and her team cared for our very elderly mother with severe self-neglect and refusing all support. The branch manager supported and guided us with incredible

expertise and professionalism. We had to rely on her and her team to be our "eyes and ears" to assess our mother's situation as we did not reside in the UK, yet could no longer move our mother. The branch manager showed extraordinary compassion and empathy, while offering practical solutions as our mother's condition deteriorated. Having the Westminster Homecare team, with the branch manager's guidance, provided us for the first time in many years with relief from worrying about our mother's situation. We want to also recognize the incredible work of the carers. Our mother was very hostile yet they treated her with such compassion and kindness. We cannot thank the Westminster Homecare Southwest team enough.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (South West London)

Thank you for the incredible feedback. We're genuinely grateful for your recognition of the Southwest London branch manager and the team. Their professionalism, compassion and dedication are at the core of our service, and it's so meaningful to know they made a difference in taking good care of your mother. We're also proud of the caregivers' kindness and patience in challenging circumstances. Thank you for trusting Westminster Homecare. I wish you and your family peace and comfort. Take care!

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Review of
Beech Tree Total Care Dover & Deal
from S E (Daughter of Client) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Extremely poor, unprofessional 'office' management.
Managers constantly advising they're short-staffed, have staff sickness and put their client's family in a position where they feel obligated to cover contracted calls.
Care calls are often made at times not contracted and not within the permitted

30 minutes on either side of the agreed call time. Visits are sometimes a number of hours late or early - which sometimes results in the client not getting the required care because they are out at hospital appointments or visiting unwell relatives.
Carers used to cover domestic (cleaning) calls. The perception is that cleaning is not done as agreed contractually; instead, it's a quick surface skim.
Abuse of power by 'office' management. When l have rebutted what l have been told, because it is untrue, the 'office' management takes offence and clearly is not receptive to feedback or an alternate, real view.
The result - the care package was cancelled. I suspect there's a bullying culture in Beech Tree.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you for your review, we always listen and learn from any feedback. We work in an culture of continuous improvement.

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Review of
Westminster Homecare (Clacton)
from Karen R (Partner of Client) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Very friendly efficient service. Good timekeeping and very thorough. Would highly recommend this company. There is nothing that is too much trouble for them and they are very kind and caring and put you at ease.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for your kind words and glowing recommendation. We are delighted to hear that you found our service friendly and efficient. Providing professional and compassionate care is our top priority, and knowing we could put you at ease is terrific. Your feedback greatly benefits our team and motivates us to continue delivering the best possible care. Thank you again and take care!

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Review of
Westminster Homecare (Clacton)
from K G (Son of Client) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Without all the office staff and carers at Westminster we wouldn't have be able to keep my mum at home. If we have any concerns we know that we only have to ring the office and it will be sorted. Having got to know all the carers now they all have got into a routine and they will contact us if they

feel mum is unwell or that she needs something which is a great comfort. Thank you all and we definitely could not do without you all.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for your heartfelt feedback. We are honoured to have supported your family in keeping your mum at home, where she feels most comfortable. It's terrific that our office team and our carers have provided you with the reassurance and care you need. Your kind words mean a lot to everyone at Westminster Homecare, and we are so pleased to have made a positive difference to your family. Thank you for trusting us with your mum's care. We wish you and your family all the best. Take care!

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Review of
Westminster Homecare (Clacton)
from Gillian K (Mother of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

Very professional helpful and friendly and do everything they can to source services and places their clients can access. Our carer is excellent, going above and beyond to make sure our son is safe and really benefits from all activities. They have a lovely relationship.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Dear G, Thank you for the warm words. We are delighted to hear about your experience with our services and to know that our team's professionalism, helpfulness, and friendliness have made a meaningful impact on your family. We are especially pleased to hear about the excellent care your son is receiving and the special relationship he has with his carer. Ensuring safety and enriching our clients' lives with beneficial activities is at the heart of what we do. Your words motivate us to continue to go above and beyond with our compassionate services. Take care.

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Review of
Westminster Homecare (Nottingham)
from Frederick H (Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Carers are very good, especially the ones I have regularly. I have a couple of carers who I have regularly. This is helpful. They are very friendly and communicate well. Evening calls are rather early (8 pm sometimes). Carers are usually on time, lunch times can vary. The office is good.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Nottingham)

Dear Frederick, Thank you for taking the time to share your experience with us. We are delighted to hear you are pleased with the care provided, especially by your regular carers. Knowing their friendliness and communication have made a positive difference to you is lovely. We are also glad that the office staff have been supportive. Your feedback helps us improve and continue providing the best care possible. Again, Thank you for your kind words and for being a valued part of our community.

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Review of
Westminster Homecare (Clacton)
from T N (Daughter of Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

The manager and her team have gone above and beyond to help provide the best care possible. Keeping me informed with situations they found at my dad's and showing enormous care and compassion for us all.
Contacting other agencies on my behalf (with my permission) to ensure the continued care is the

best possible.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Dear T N, Thank you so much for your heartfelt words. Your appreciation genuinely makes us feel warm. Our team strives to provide the highest care and compassion, and it means the world to know that we have positively impacted your family. Keeping you informed and ensuring your father's well-being is always our priority. Your kind words inspire us to continue our commitment to exceptional service. Thank you for entrusting us with your father's care. Take care.

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Review of
Care at Home Services (Hailsham)
from M P (Friend of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

Highly recommend Care at Home their carers are friendly and attentive and always willing to do whatever is needed and often go the extra mile. The only negative is the carers change often and they are not always able to accommodate ad hoc requirements such as an additional visit when needed. Overall

though the service is excellent.

Reply from Sanjay Raju, Digitial Marketing Lead at Care at Home Services (Hailsham)

Thank you for taking the time to share your kind feedback. We are delighted to hear that you highly recommend our services and appreciate the dedication of our carers. It is wonderful to know they go the extra mile to meet your needs. We apologise for the inconvenience caused by the changes in the carers - We strive to provide consistency and flexibility in our care and your feedback is invaluable in helping us improve. We promise to commit ourselves to continuously enhancing our support to you and everyone we provide care. Thank you once again and we look forward to continuing our support to you.

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Review of
Westminster Homecare (Norwich)
from Mary C (Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My carers seem to want to learn about my complex needs.
Very caring.
I seem to have the new overseas carers who are initially needing training for my needs. My husband is essential for this. Once told they act on my needs.
Mutual respect is most important. I believe this is the only way for care

user, office and carer to have a good working relationship!

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you so much for sharing your thoughtful feedback. We are pleased that our carers are committed to understanding and meeting your complex needs. Your emphasis on mutual respect aligns perfectly with our values at Westminster Homecare. We are grateful for your husband's support in the training process and appreciate the collaborative effort to ensure your care is tailored to your requirements. Your insights are invaluable in helping us continually improve our services. Thank you for being a part of our community.

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Review of
Westminster Homecare (Clacton)
from Sue W (Niece of Client) published on 4 June 2024

Submitted via Website • Report

Overall Experience

I just wanted to say again how grateful we are to Westminster for what they do for our auntie. Because they do what they do, she is able to remain at home, which is where she wants to be. All of the ladies are great, we would be lost without you. Thank you.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for your kind words. We are delighted to hear that our care has helped your auntie stay in the comfort of her own home, where she wanted to be. Our team of dedicated carers is committed to providing the best support possible, and it means a lot to us to know that their efforts are appreciated. Your gratitude inspires us to continue delivering the highest quality of care. Thank you for choosing Westminster Homecare and sharing your positive experience.

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Review of
Westminster Homecare (Norwich)
from R J (Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Timekeeping is a big problem. I requested my Carer for 9 am each day. The timetable does not keep to this and often the carer is timetabled for 9.45 or even 10.10 and sometimes does not arrive until much later, especially at weekends. The reason often given by the carers is not enough time allowed

between calls to meet the schedule.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

We sincerely apologise for the inconvenience caused by the timing issues you have experienced. We understand the importance of punctuality in our services, and your feedback is crucial to us. We are taking immediate steps to address this issue with our scheduling team. Rest assured, we're committed to ensuring that your care needs are met efficiently and promptly. Please know that your comfort and satisfaction are our top priorities, and we are here to ensure your experience is nothing short of exceptional. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service delivery.

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Review of
Beech Tree Total Care Dover & Deal
from B C (Wife of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience

Unfortunately today, due to a few genuine complaints about my disabled husband's lack of personal hygiene care by one carer in particular has caused the Beech Tree Care Agency to discontinue their service with us, despite us highly complimenting 3 other carers. We have effectively been given notice

till 9th April when the service will end. As a business director myself, I am totally appalled of the way we have been treated and disregarded. I always listen to my customers and do my utmost to address and correct any concerns, reputation is vital in business however this branch seems to fail and acknowledge the importance of this.
We now have to find an alternative carer at very short notice.
Today, my husband took a turn because of the upset and blamed himself for making a complaint. He was in tears, can you imagine at 76 suffering from a severe stroke that has left him disabled down his right side and being treated in this way! He is a proud man and deserves respect.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you for your feedback, we value feedback good and bad as there is always lessons to be learnt on a curve to continually improve our services.We wish you and your husband well for the future.

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Review of
Westminster Homecare (Clacton)
from P D (Friend of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

I have been more than happy with the management team and care staff that have been dealing with my friend the online system for reports is great we can keep up to date with each visit and love that we can leave messages for the team such a great system thank you for all that you do. Just wished you

covered St Osyth in case she ends up moving in with us soon I wouldn't want to use anyone else
Kind regards.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you for your kind words and positive feedback. We are delighted to hear that you're satisfied with the management team, care staff, and our online reporting system. Your satisfaction and comfort are our top priorities. We strive to provide convenience and transparency for our clients and their loved ones. We understand your desire for continuity of care, and while we currently don't cover St. Osyth, we're always looking for ways to expand our services and reach more communities. Your feedback is valuable. Thank you for your trust and appreciation. We are grateful for the opportunity to care for your friend.

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Review of
Westminster Homecare (Clacton)
from Caroline C (Client) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I am getting fed up with carers turning up late, sometimes over 2 hours late to the time being given on my rota and not being told. I’m getting fed up with getting different carers each day. Sending carers after I have cancelled.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you for sharing your experience with us. We understand the importance of receiving care services reliably and consistently, and we sincerely apologise for the inconvenience. Rest assured, we take your feedback seriously and are committed to addressing them promptly. Our branch manager will contact you to discuss your feedback in detail and explore ways to improve our care for you; moving forward, we will ensure better communications and transparency regarding care schedules and promise to minimise any disruptions to your care. Thank you for your immense patience and understanding as we work to serve you better, and we appreciate the opportunity to make things right. We are here to support you every step of the way.

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Home Care Providers Owned by Care at Home Services (South East) Ltd

Care at Home Services (South East) Ltd Locations (28)

Care at Home Services (South East) Ltd Reviews (58)

Reviews Posted for members of Care at Home Services (South East) Ltd

Beech Tree Total Care Dover & Deal

Domus Live-In Care

Westminster Homecare (North East London)

Westminster Homecare (Norwich)

Westminster Homecare (Norwich)

Westminster Homecare (Norwich)

Westminster Homecare (South West London)

Beech Tree Total Care Dover & Deal

Westminster Homecare (Clacton)

Westminster Homecare (Clacton)

Westminster Homecare (Clacton)

Westminster Homecare (Nottingham)

Westminster Homecare (Clacton)

Care at Home Services (Hailsham)

Westminster Homecare (Norwich)

Westminster Homecare (Clacton)

Westminster Homecare (Norwich)

Beech Tree Total Care Dover & Deal

Westminster Homecare (Clacton)

Westminster Homecare (Clacton)

Awards / Recognitions (0)

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Frequently Asked Questions about Care at Home Services (South East) Ltd

How many Agencies does Care at Home Services (South East) Ltd own?

Which Care at Home Services (South East) Ltd Agencies have the highest review score?

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