Home Care Providers Owned by Care South at Home (covering Dorset & Somerset)

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Care South at Home (covering Dorset & Somerset)
Care South at Home provides caring and professional services that are reliable, flexible and individually tailored to you.

The team are here to help, whether it’s companionship, welfare visits and respite, help around the home or more specialist care.

As a trusted not-for-profit charity, they offer an alternative vision for care at home – one that turns any surplus into investments in their people and future community services.

Flexible care options include:
- Companionship, welfare checks and respite
- Housekeeping and home help
- Collecting prescriptions, shopping, fun activities
- Personal care
- Administration of medicines
- Specialist care including dementia and end-of-life care
- Recovery, reablement and rehabilitation
- Support with mobility
- Support to access assistive technology

Care South at Home (covering Dorset & Somerset) Locations (2)

 

2 Home Care Providers owned by Care South at Home (covering Dorset & Somerset)

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Care South at Home BCP & East Dorset

2nd Floor, Castle Dene, Throop Road, Bournemouth BH8 0DB 

9.7 14 reviews
"I am very pleased with all the help I receive from Care South. The carers are amazing how they help my husband, in his bed, with all the…"   Read all 14 reviews

Care South at Home offers quality and innovative domiciliary services, from a dedicated team that understands all of its customers have unique situations, requirements and challenges in everyday life. The support can be temporary, for example to assist… Read more about Care South at Home BCP & East Dorset

  • Care Provided
  • Older Person Care
  • Dementia
Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB 

9.1 13 reviews
"All the carers are very supportive. Helpful, kind and friendly - all with a smile. What more do you want? Gold star for all.…"   Read all 13 reviews

Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for… Read more about Care South at Home Somerset & West Dorset

  • Care Provided
  • Older Person Care
  • Dementia

Care South at Home (covering Dorset & Somerset) Reviews (27)

9.4
Care South at Home (covering Dorset & Somerset) has a Group Review Score of 9.4 (9.400) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care South at Home (covering Dorset & Somerset) must have a Review Score.

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Review of

Care South at Home Somerset & West Dorset

from Nigel A (Client) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is of a high standard with caring friendly and understanding staff. One is made to feel that you're treated as an important individual and my feelings are well received. The carers make every effort to be punctual despite emergencies and hold ups. Overall I am very satisfied with the treatment
and care that I received.

Reply from Sarah Broom, Care at Home Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review for our Somerset Care at Home team. The team take pride in the care the offer to provide to clients in the community, your comments therefore will mean so much. Best wishes.


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Review of

Care South at Home BCP & East Dorset

from Lynn B (Wife of Client) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the help I receive from Care South. The carers are amazing how they help my husband, in his bed, with all the normal day to day tasks like washing, dressing and making him comfortable. They are always ready to reassure him, talk to him about his day/night/family and how he
is feeling at the time. The carers are also friendly and helpful towards me, as his wife and show empathy for us both. I would highly recommend Care South and their wonderful carers.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete a review, I am pleased that you and your husband are happy with the service, I will pass your comments onto the staff that come and visit.


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Review of

Care South at Home BCP & East Dorset

from J B (Wife of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are knowledgeable, friendly and they look after the patient. Would recommend them fully.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete the review, I will pass your comments onto the staff


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Review of

Care South at Home BCP & East Dorset

from David W (Son of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious fall, my mother required twice daily care from Care South Dorset. Their careers were excellent. They looked after my mum with great empathy, dignity, and care, understanding the difficulties she was having. They were cheerful and friendly which was a huge benefit to Mum while she was
unable to do very much for herself. They involved her in their lives which brought additional interest and involvement for Mum. Great for her mental health at a time when her injuries were particularly painful. I would greatly recommend the Care South Dorset team.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that cared for your mother.


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Review of

Care South at Home Somerset & West Dorset

from D P (Client) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very supportive.
Helpful, kind and friendly - all with a smile.
What more do you want?
Gold star for all.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for your review. We really really appreciate you taking the time to complete the feedback.


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Review of

Care South at Home Somerset & West Dorset

from M W (Client) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service I receive is adequate to my needs. I mostly have a 7 am visit, but there are times, especially at the weekends when I don't know when a carer will turn up. I am not always informed about any change. This is frustrating, as staff seem to have time off at a minute's notice. This is not a way
to run a business. More staff are needed. It seems so many of the staff do not want to work weekends.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback which is very important to us. I am sorry our service is not meeting your expectations and will be in contact shortly to discuss further. Thank you once again.


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Review of

Care South at Home Somerset & West Dorset

from L G (Wife of Client) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care he receives.
Many thanks.

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Review of

Care South at Home BCP & East Dorset

from K T (Client) assisted by family/friend published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Care South to be very friendly and understanding of my husband's needs. I could not fault their service, and I highly recommend them.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that cared for your husband.


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Review of

Care South at Home BCP & East Dorset

from A H (Wife of Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with all the carers who have been caring to help my husband in the mornings. They are all considerate and caring. It has been a godsend to have help getting my husband ready each morning. Thank you to you all.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home, we pride ourselves in the service we provide to all our clients, I will pass your lovely comments to all the staff involved in your husband's care.


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Review of

Care South at Home BCP & East Dorset

from A L (Son of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience with Care South at Home has been excellent. The staff have always treated my mother (and myself) with the utmost dignity and respect. At all times we have felt safe and secure with the staff who are professional in all manners.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review for Care South at Home, I am very pleased to hear that the experience for your mother and yourself has been the experience that we strive at Care South to provide and promote. We endeavour to provide a service that mirrors our own Care South at Home heart values and is person-centred to your mother's needs and own values. I will pass your comments on to the staff involved in your mother's care.


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Review of

Care South at Home BCP & East Dorset

from K R (Daughter of Client) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with Care South. The carers are very friendly and helpful, handling to my Mother's needs. My only criticism is the four visits she has per day are not always spaced out enough which can leave a six-hour gap or they are only two hours or so. Apart from that the service is very
good.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review, further to the comments regarding the timings of your mother's calls, after a conversation that we had this has now been rectified at times you requested and made time critical, I have also arranged for the weekly rota to be emailed to yourself so you are both aware of the member of the care team and times they will be attending. I will, of course, pass your comments on to the team involved in your mother's care.


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Review of

Care South at Home Somerset & West Dorset

from H F (Client) assisted by family/friend published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, I find the service ok, sometimes it can be a bit hit and miss, but apart from that it's not all bad. The one thing I would be critical of is not receiving a list of times during the weeks when the carers arrive, it would be a great help if my mother could have a list posted to her to let
us all know what time of the day to be expected to arrive at.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, it is very important to us as it helps us improve our service. Arrangements have been made for you to be informed of timings. Please contact me if you have any questions or if there is anything else I can help you with.


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Review of

Care South at Home Somerset & West Dorset

from J S (Client) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good. Continuity of carers essential. Sometimes more training would be useful but adequate. Regarding personal care, male carers; if the client doesn't want male carers then this wish should be respected at all times.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your comments , all of which will be reviewed and passed to the team we very much respect personal choose Please do not hesitate to ring me if there is anything else I can help with


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Review of

Care South at Home Somerset & West Dorset

from M S (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a retired university lecturer, it is crucial that your students enjoy the experience in a calm environment. The majority of carers do that, but I feel that there should be more training to reinforce that enjoyable experience. It should not be the case that they arrive to do their job at my expense
and arrive and finish as soon as possible. Yes, I understand their time is limited, but it is necessary that the carer leaves the recipient in a calm state of mind. The majority are fine, but there is one who is hyperactive and it takes me about one hour to recover from the 'gust of wind'! Care South know about this and needs to address the problem by perhaps 'having a word'!

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, I will address your comments with the team who will work hard to resolve the issues you have been experiencing on occasion. Please do not hesitate to ring me if there is anything else I can help with.


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Review of

Care South at Home Somerset & West Dorset

from Marion P (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unhappy with the time between visits. I think 6:30 or anything up to 9 o'clock is too early to go to bed. My times would be between 8:30 to 9:30 mornings and between 1 o'clock and 2:30 dinner. 5 o'clock to 6 tea if possible and no gentlemen morning or evening please.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, it is very important to us. I am sorry timings are sometimes unsuitable. I will pass your comments on to the planning team to review. In the meantime please do not hesitate to contact me if I can be of further assistance .


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Review of

Care South at Home BCP & East Dorset

from Gillian C (Wife of Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from all the carers, treating my husband with dignity and talking to him even when he could not communicate. They are very observant and bring to my attention any problems they notice. They greet him by name and always say goodbye to him.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review.Being able to pass on the positive comments to the team is always good for morale. Hearing the carers are attentive to our clients and follow our 'Heart Values' is extremely important to us and evidences our aim, to provide person-centred care and ensure those we support have the option to remain in their own homes. I will pass on your feedback to all the staff involved in caring for your husband.


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Review of

Care South at Home BCP & East Dorset

from Margaret E (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, competent, helpful and cheerful. Always obliging and help to keep me independent.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for the lovely review and the kind words. It our aim at Care South at Home to provide a service that is more than just care, but an experience that you can enjoy, I will pass your comments to the care team that support you.


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Review of

Care South at Home BCP & East Dorset

from Jane T (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and make me laugh, also help with creams.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home Bournemouth, I am so pleased that the staff are able to make a difference to your day when they visit and that your care needs are fulfilled, I will of course pass your feedback to the team that visit you.


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Review of

Care South at Home BCP & East Dorset

from J G (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are considerate and always adhere to polite instruction. All very capable and helpful generally.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review.Reading the positive comments about the team is always good for morale. Hearing the carers are attentive to your requests and instructions are important to us and evidences our aim, to provide person-centred care and ensure those we support have the option to remain in their own home. All our staff have the training and knowledge required to provide a safe and caring service to you. I will pass your feedback onto the team involved in your care.


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Review of

Care South at Home BCP & East Dorset

from Stuart H (Son of Client) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very pleased with the carers and the quality of care that my mother receives. The company always keeps me informed.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review for Care South at Home Bournemouth. Feedback on our service is always appreciated and we are pleased that your experience of working with us is a very positive one. Our main objectives within Care South at Home are to ensure our clients and families have a service that not only can they rely upon but also a pleasant and rewarding experience for everyone.


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Awards / Recognitions (0)

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Frequently Asked Questions about Care South at Home (covering Dorset & Somerset)

How many Agencies does Care South at Home (covering Dorset & Somerset) own?

Care South at Home (covering Dorset & Somerset) own 2 Agencies.

Which Care South at Home (covering Dorset & Somerset) Agencies have the highest review score?

Care South at Home BCP & East Dorset & Care South at Home Somerset & West Dorset have the highest review score.
Care South at Home (covering Dorset & Somerset) in Dorset Care South at Home (covering Dorset & Somerset) in Somerset

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home (covering Dorset & Somerset) to verify any information. View our terms and conditions. Care South at Home (covering Dorset & Somerset) has an Enhanced Service – more info.