Caremark in Cambridgeshire | 2 Home Care Providers

Review of
Caremark Peterborough
from Paul G (Client) published on 8 April 2025

Submitted via Website • Report

Overall Experience

i have had caremark for a few years my carers are good but room for more inprovement on things with staff understanding emotions and needs we have had our peterborough hidden disabilities group the caremark staff very helpfull at events etc

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Review of
Caremark Cambridge & South Cambridgeshire
from M G (Son of Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Caremark is full of lovely, warm, caring people. It's a delight to hear my mother chatting away with them; her world has been very narrow since my father passed away, and the carers are excellent at engaging her. I would recommend the Cambridge branch without reservation.

Reply from Jasmine Parnham, Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you so much for your kind words and for taking the time to share your experience. We are truly touched to hear how much our carers have brightened your mother's days and made a difference in her life. It's our mission to provide warm, compassionate, and engaging care, so knowing we've helped to bring some joy and companionship to her means the world to us.

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Review of
Caremark Cambridge & South Cambridgeshire
from J A (Client) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

So far as personal care is concerned my carers have always shown a high standard of professionalism. During lunch time visits they are willing to help with jobs around the house which I can no longer manage and in the evenings they make sure that I am comfortably in bed before they leave. They are invaluably

friendly and polite.

Reply from Jasmine Parnham, Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you so much for your kind feedback-it means a lot to us. Your insights are invaluable in helping us provide the best possible care and support. Knowing your thoughts helps us better understand what truly matters to you and how we can continue to improve. We deeply appreciate the trust you've placed in us and the time you took to share your experience. Thank you for allowing us to be part of your care journey.

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Review of
Caremark Cambridge & South Cambridgeshire
from Heather S (Daughter-in-law of Client) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

We have needed care for 2 members of the household for nearly 3 years. The care has been exceptional both daily visits for personal care and extended visits for family repsite time, the most being 12 days at a time. Our Mother felt safe with the carers and their care of her allowed her to be able to

feel less stress and anxiety - always greeted them with a reciprocal smile. When issues arose and extra care needed, management were prompt and thorough in their response.

Reply from Jasmine Parnham, Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for such lovely feedback. It has been a pleasure caring for both family members.

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Review of
Caremark Cambridge & South Cambridgeshire
from Cecily R (Client) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

I have had helpers on a daily basis and living in care following an operation for a month. I have been extremely happy with the care provided - especially the living in care.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for your kind review, we are very pleased that you are happy with the care you received, we always endeavour to deliver a great care service.

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Review of
Caremark Cambridge & South Cambridgeshire
from Joan W (Partner of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Caremark are a wonderful team of caring and compassionate individuals. Heartfelt thanks for your care of my ex-husband and thank you from our two sons, too. Your office staff were so kind and understanding when we telephoned. The whole team supported and helped in every imaginable way. As we live out

of the area it was a comfort to know that he was in such safe and professional hands. All your ladies were so kind, gave him confidence, raised his spirits and cleaned his home. We can highly recommend your company. So, thank you, Caremark for your excellent service. You well deserve a 5 star rating. Wonderful ladies. An exceptional team, indeed!

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for all the kind words, we do try and give a quality service to our customers and I am very happy that you have received the level of care that we aim to give.

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Review of
Caremark Cambridge & South Cambridgeshire
from Jane H (Daughter of Client) published on 23 May 2024

Submitted via Website • Report

Overall Experience

My mother is very pleased with the help she is getting, particularly from one specific staff member. The carers are all very kind and aware of her needs. The admin team also seems to be very organised, helpful, and flexible.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for the review, the carers enjoy looking after your mother and we always endeavour to deliver exceptional care.

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Review of
Caremark Cambridge & South Cambridgeshire
from J K (Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

After breaking my leg badly I would not have been able to live at home without the support of Caremark. The carers were respectful but easy to get on with, especially those I saw most. They were prepared to do anything I needed and were courteous towards any family and friends who were visiting.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for allowing us to support you. We are happy that you have recovered fully. It gives us much pleasure knowing that we have been responsive to your needs and our support has been effective enough to enable you to now live your life without needing carers. Should you or anyone you know require our services in the future, we are just a phone call away. Always happy to support you.

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Review of
Caremark Cambridge & South Cambridgeshire
from S F (Widow Widower) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I suffer from severe fibromyalgia, therefore I cannot give myself showers or change my bed. I'm in bed 23/24hrs only leaving bed via a wheelchair to get to the toilet and also to get easy access to food.
Without this help, I would need residential care which is way off my wish list.
I want to stay

in my home as this is where I feel most secure and comfortable.
I appreciate this support I feel I am listened to when I phone the office to express myself.
Thank you for your care.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

It is an absolute pleasure and an honour to be given the chance to support you. The ladies who come to you love you. Thank you for your very kind and thoughtful review of our service. We are always looking for ways to improve. Our aim is to support our clients to live in their own homes with whatever support we can give them, for as long as they want. It gives us great pleasure to be able to do that for you. If there is anything more we can do please don't hesitate to call us.

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Review of
Caremark Cambridge & South Cambridgeshire
from Pip A (Daughter-in-law of Client) published on 24 April 2024

Submitted via Website • Report

Overall Experience

I would recommend Caremark to anyone. We had live-in for my father-in-law from the end of August 2023 until the end of March 2024 and they were absolutely brilliant. They cared for him with respect and gentleness, as if he were their own family member. He lived with us, so they became part of our family

too. They were supportive of us but also gave us privacy. We can't thank them enough for all they did through what was a difficult and, ultimately, very sad time. Quality care with compassion is just what anyone would want.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Your very kind and thoughtful review of our services means a lot to us. We are happy to hear that we have been a blessing to your father-in-law and your family. You welcomed us and were always very kind to our carers. At Caremark Cambridge, we aim to provide care and support for the client and their family because family is important to us; thank you for welcoming us into your family. We have loved every minute spent with you and your father-in-law. What an amazing gentleman, always cheerful. Please remember we are there for you. Feel free to drop in for a chat and a cuppa

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Review of
Caremark Peterborough
from Keith B (Client) published on 24 November 2023

Submitted via Website • Report

Overall Experience

The garden service is excellent.
The indoor staff who help me are always polite and kind.
They are efficient and respectful in attending to personal needs and carrying out their duties in a professional manner. I do recommend this company to anyone who asks.

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Review of
Caremark Peterborough
from Shaun C (Client) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

Wonderful staff, great experience.

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Review of
Caremark Peterborough
from P G (Client) assisted by family/friend published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

My carer's good, but room for improvement with staff understanding emotions and needs. We have our Peterborough/Hidden Disabilities group. The Caremark staff are very helpful.

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Review of
Caremark Peterborough
from Anthony C (Friend of Client) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

Attending the hidden disabilities social group, it has been run very well so far, with staff welcoming. A good variation and continuing the group with Caremark is very much appreciated.

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Review of
Caremark Cambridge & South Cambridgeshire
from Richard V (Son of Client) published on 1 November 2023

Submitted via Website • Report

Overall Experience

Staff at Caremark moved quickly to assess and support my mother when family carers were feeling overwhelmed with my mother’s challenging behaviours - due to her Alzheimer’s Disease and her feeling unsettled in a different environment.
The carers that were placed with my mother were kind and professional

and provided some much-needed respite for the family.
Caremark is always going to be my first choice when choosing a care agency to support a family member.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your very kind and thoughtful review of our services and our staff. We are truly honoured that you entrusted the care and support of your mother to us. We never take anything for granted. We are happy to hear that your family were able to get some much-needed respite. Your review will help to motivate our care staff who will be happy knowing that they have managed to make such a positive difference in the lives of our clients and their families.

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Review of
Caremark Peterborough
from J A (Daughter of Client) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience

Poor communication. Little contact with the agency even though they said they would visit weekly. Say they will visit and don't turn up or let us know they cannot attend. Said they would do a handover each time the live-in carer changes over, never happens. They don't always let us know who will replace

the current carer or when. The carer usually tells us. Very poor considering the costs involved. It makes the family question what they are doing. Very little support.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for leaving a review and for making us aware of concerns that you have, we apologise that you have been unsatisfied with the service you have received and will contact you directly to discuss this further in order to ensure your satisfaction going forward.

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Review of
Caremark Peterborough
from Shirley W (Daughter of Client) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience

The review for my mum was carried out in a very satisfactory way. I would like to take this opportunity to thank everyone for the care given to Mum.

Reply from Tina Moore, Care Manager at Caremark Peterborough

Thank you for your kind words and review of our service.

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Review of
Caremark Cambridge & South Cambridgeshire
from Mark W (Son of Client) published on 29 August 2023

Submitted via Website • Report

Overall Experience

Really responsive, really helpful, really caring. All the people I spoke to were lovely and they made a very stressful experience very easy for me. Also very impressed with the quality and details that we went into, and the way that all staff stick to the processes.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

We really appreciate your very kind and thoughtful feedback, it means everything to us and will certainly be received by our staff with a lot of gratitude. We understand how emotionally and physically demanding it can be on families when they have to put care in place for their loved ones. We are always available and go a step further to provide aftercare wherever possible. Please get in touch if there is ever anything more we can do to support; our customers and their family become family to us and family comes first.

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Review of
Caremark Cambridge & South Cambridgeshire
from Sandra D (Wife of Client) published on 15 June 2023

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care and kindness given to my husband since November by the ladies from Caremark. Even when care has been demanding because he's been especially poorly, they have all been patient and concerned to do the best for him. I have never been left out of the picture, the

carers always referred to me if decisions needed to be made. It's been a blessing to have so much ironing done!
I have been very appreciative of the support received personally from the care manager. She has shown genuine interest in my welfare, phoning to see how I am and to offer advice on how to look after myself.
An exceptional home care provider and when my husband returns home after four weeks - respite for me - I will welcome them being with us once again.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you so much for your kind and very thoughtful review of our services. It means a lot to us to hear that we have been a blessing to both you and your husband. At Caremark Cambridge, we aim to provide care and support for the client and their family because family is important to us; we are a family. Thank you for welcoming us into your family. We have loved every minute spent with you and your husband and the therapy that comes with ironing. We are eagerly awaiting the honour of being able to continue with that support when he returns from respite. Meantime, please remember we are there for you 24/7; caring is at the heart of everything we do.

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Review of
Caremark Cambridge & South Cambridgeshire
from Matthew C (Son of Client) published on 15 June 2023

Submitted via Website • Report

Overall Experience

Very communicative and responsive staff at the office. Carers, for the most part, worked very hard and diligently in looking after my mother at home, in often challenging circumstances. The family appreciated it.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for taking the time to review our services. It means a lot to us that you found us very communicative and responsive. Our staff at the office and our carers are devoted to providing the highest quality of care to all our customers, giving their families and loved ones a much-needed break, assured of our support. Thank you for acknowledging that our staff worked very hard and diligently in looking after your mother at home, in often challenging circumstances. We are happy to hear that your family appreciated it. We were honoured that you entrusted her care and support to us. We will miss your mother as she's gone into a care home now. We wish her all the best. Remember we are only a phone call away should you need any further support from us. We would love to hear from you.

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Home Care Providers Owned by Caremark in Cambridgeshire

Caremark Locations in Cambridgeshire (2)

Caremark Reviews in Cambridgeshire (51)

Caremark Peterborough

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Peterborough

Caremark Peterborough

Caremark Peterborough

Caremark Peterborough

Caremark Cambridge & South Cambridgeshire

Caremark Peterborough

Caremark Peterborough

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

Caremark Cambridge & South Cambridgeshire

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