Home Care Provider Owned by Caremark in Devon

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Caremark in Devon

Caremark Locations in Devon (1)

 

1 Home Care Provider owned by Caremark in Devon

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Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY 

9.8 105 reviews
"I am very happy with everyone. They are very helpful with things and I would recommend them to everyone.…"   Read all 105 reviews

Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest. A fully-trained team… Read more about Caremark Plymouth

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Caremark Reviews in Devon (105)

9.4
Caremark has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caremark must have a Review Score.

Overall Experience

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Review of

Caremark Plymouth

from J C (Client) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everyone. They are very helpful with things and I would recommend them to everyone.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for taking the time to give your feedback about the service we are providing. This positive review shows that we are committed to providing an excellent service.


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Review of

Caremark Plymouth

from K B (Client) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rating section speaks for itself.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

A short review but says it all about the service they receive.


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Review of

Caremark Plymouth

from R L (Son of Client) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is very caring and efficient when looking after Mum. Have had other care firms in the past and they don't come close to them.

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Review of

Caremark Plymouth

from Pamela M (Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with Caremark, everything is excellent, the staff are lovely and very kind, everything about my care is very well organised. I am so grateful to all the staff I see, and the office staff I speak to. I do not know how I would manage without them.
Thank you so much for everything you
do for me.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Amazing review thank you so much for taking the time to submit this review


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Review of

Caremark Plymouth

from F M (Daughter of Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are two members of staff who are excellent and always go above and beyond for my dad and I tell them this regularly, but also there are at least two that do the bare minimum and are basically lazy. Thankfully, they are not there so often. The other carers who come in are generally good and do
their job efficiently. I have made the office aware of the fact that the lady who comes in last thing seems to please herself when she arrives and is paid for 30 minutes but is usually there only 10-15 mins. The office staff are always very pleasant and helpful.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

We appreciate your honest feedback and the concerns you mention will be looked into.


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Review of

Caremark Plymouth

from Ann W (Client) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say? It's excellent!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking time to complete this review.


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Review of

Caremark Plymouth

from Julia K (Daughter of Client) published on 4 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care that was given to my mother in the last couple of years of her life. She was able to remain in her home until near the end with the kind attention from her carers. We were always kept up to date with any concerns from the carers and had prompt response to anything we needed
sorting. She had a regular team taking care of her which enabled us as a family to become familiar with who was assisting her. Both carers and office staff went above and beyond to support us through a difficult time.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for your kind words about the service you received from Caremark.


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Review of

Caremark Plymouth

from Brian D (Husband of Client) published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I continue to be both pleased and very satisfied with the level of care provided by the company and staff. The carers invariably, arrive at the stipulated time, are cheerful, courteous and helpful and usually leave having put smiles on our faces!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to provide Caremark with such a complimentary review.


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Review of

Caremark Plymouth

from Jack C (Client) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Caremark (Plymouth) to support me by way of my NHS continuing funded care and support package, they have been ultra-professional from day one and continue to be so to this day, seven and three-quarter years later. Their involvement and that of their specialist team of brilliant carers have
been life-changing for me, in fact, it is clear that without their involvement, care, support and thoughtfulness, I (their client) would not be alive today.
I am forever in their debt and wish to put upon the record that I would recommend Caremark (Plymouth) to anyone who has the misfortune to need 24-hour, round-the-clock, specialist care and support. To Caremark (Plymouth), I say thank you so much.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for providing such positive feedback about the care you receive from Caremark.


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Review of

Caremark Plymouth

from M F (Son of Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very efficient and caring with my mother. They have a very good bedside manner.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to provide feedback.


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Review of

Caremark Plymouth

from M P (Client) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased and satisfied with the personal care and attention I receive from the very capable and helpful carers who come at the stated time.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to review the service you receive from Caremark.


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Review of

Caremark Plymouth

from M D (Son of Client) published on 11 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the excellent care. Very well managed and organised with attention to detail. The careworkers are excellent, very chatty and good company for my father, also caring and compassionate.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to give your feedback about the service we are providing.


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Review of

Caremark Plymouth

from A P (Client) assisted by family/friend published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with carers.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to complete a review for Caremark.


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Review of

Caremark Plymouth

from V G (Wife of Client) published on 16 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeeping. Helpful, friendly and always ready to help. Would really recommend.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

We appreciate your feedback and thank you for taking the time to review the service you receive from Caremark.


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Review of

Caremark Plymouth

from B K (Client) published on 8 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


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Review of

Caremark Plymouth

from Diana B (Client) published on 8 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wasn't happy about having homecare at first but Caremark dispelled any fears that I had. The carers are well-trained and friendly. There are regular service checks by the supervisors and I can phone the office if I have any questions or concerns. I cannot praise the whole team enough.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


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Review of

Caremark Plymouth

from B C (Client) published on 8 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. Very helpful. Could not manage without them.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


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Review of

Caremark Plymouth

from John E (Client) published on 8 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care and my carers.

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Review of

Caremark Plymouth

from E S (Client) published on 4 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The field carers are exemplary for the following reason. Standard of dress code, always smart. Relationship with client, warm, friendly, good listeners and very, very caring and considerate. Attention to medical procedures, very detailed and strict. "Get it right for you" attitude, good communication.
The standards set are very high and the ladies achieve this consistently, I look forward to their visits!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


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Review of

Caremark Plymouth

from Robert S (Client) published on 1 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I get is very good. Excellent service.

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Awards / Recognitions (1)

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