Home Care Providers Owned by Caremark in Dorset

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Caremark in Dorset

Caremark Locations in Dorset (3)

 

3 Home Care Providers owned by Caremark in Dorset

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Caremark Weymouth & West Dorset

Unit 11, Basepoint Business Centre, 15 Jubilee Close, Weymouth DT4 7BS 

9.8 36 reviews
"We are relatively new users of Caremark, but can say that our first meeting with the care manager left us feeling confident that our needs…"   Read all 36 reviews

Caremark Weymouth & West Dorset was established in March 2015 and have become a reputable provider of personal care to adults in the Weymouth, Portland and Dorchester areas who choose to remain living in their own homes. The team's objective is to… Read more about Caremark Weymouth & West Dorset

  • Care Provided
  • Older Person Care
  • Dementia
Caremark Bournemouth

321 Holdenhurst Road, Bournemouth BH8 8BT 

9.0 3 reviews
"Absolutely no complaints. The admin staff are always helpful and adapt to our needs. The carers are always gentle and patient with my mum…"   Read all 3 reviews

Caremark Bournemouth offers people care and support in their own homes. Trained, friendly staff help people maintain their independence at home and enjoy the best possible quality of life, while receiving the care needed. Caremark Bournemouth… Read more about Caremark Bournemouth

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Caremark Poole

Drewitt House, 865 Ringwood Road, Wallisdown, Bournemouth BH11 8LL 

8.5 2 reviews
"Caremark have been assisting my grandmother for about a year and they have been brilliant. The carers are always friendly towards my…"   Read all 2 reviews

Caremark Poole & East Dorset has been providing excellent care in the community now for 17 years. In partnership with the local authority Caremark Poole has grown and built a reputation for person centred care. The team will endeavour to work with you… Read more about Caremark Poole

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Alcedo Care

Caremark Reviews in Dorset (41)

9.4
Caremark has a Group Review Score of 9.4 (9.421) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caremark must have a Review Score.

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Review of

Caremark Poole

from R B (Son of Client) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, friendly, keeps you to date and definitely goes the extra mile to help. Will always telephone if there's a problem which is great. The two carers are really helpful and will always make sure my dad is kept safe and well.

Reply from Lewis Hall, Franchisee Owner at Caremark Poole

Thank you so much for making the time to leave a review.


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Review of

Caremark Poole

from C I (Granddaughter of Client) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been assisting my grandmother for about a year and they have been brilliant.
The carers are always friendly towards my grandmother, and she really enjoys the companionship Caremark provides.
The office have also been accommodating if we ever need to put in extra visits or cancel visits,
and have always been friendly if we have any questions and queries.
My grandmother enjoys the company and feels comfortable with her carers.
Would definitely recommend Caremark Poole

Reply from Lewis Hall, Franchisee Owner at Caremark Poole

Thank you for taking the time to leave a review, it is very much appreciated.


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Review of

Caremark Bournemouth

from Stephen G (Son of Client) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no complaints. The admin staff are always helpful and adapt to our needs. The carers are always gentle and patient with my mum even when she gets difficult!

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Review of

Caremark Weymouth & West Dorset

from Mandy L (Daughter of Client) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I don't live near Mum so knowing someone is popping in every day to check she's taken her tablets and help with personal care and a bit of housework allows us to relax a bit. We've been happy with the standard of care Mum receives and will be looking to increase it as Mum's health deteriorates.
Thank you, Caremark!

Reply from Caremark Weymouth, Admin at Caremark Weymouth & West Dorset

Thank you for your kind words, we really appreciate it!


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Review of

Caremark Weymouth & West Dorset

from M B (Client) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and they do a very good job, they understand my needs and lifestyle.

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Review of

Caremark Weymouth & West Dorset

from Ian B (Son of Client) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good with my father and they look after him well.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I am pleased to hear that you are happy with the care we provide for your Father.


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Review of

Caremark Weymouth & West Dorset

from P P (Wife of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are relatively new users of Caremark, but can say that our first meeting with the care manager left us feeling confident that our needs would be dealt with efficiently, professionally and with kindness and consideration, and we haven't been disappointed in this.
The carers who have visited as "sitters"
have been lovely, happy to share a cuppa and a chat with my husband, but also aware of times when he is tired and needs to rest quietly. Because they are "locals" we find things in common that help make conversation easier for an elderly person suffering from Alzheimer's.
I now feel confident to leave the house and my husband in safe hands so that I can enjoy a little time for myself.
Thank you Caremark!

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you for your review. We like to provide the best quality person-centered care and value the input from families to support this.


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Review of

Caremark Weymouth & West Dorset

from D W (Client) assisted by family/friend published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers who visit me. They brighten up my day. The care manager sees to all my needs and is very helpful.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you for your review it is good to her that you are happy with the service we provide for you.


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Review of

Caremark Weymouth & West Dorset

from J B (Client) published on 16 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has been excellent, even when they’re short-staffed. They have made sure that I have always had assistance. The carers are professional and very kind. The ladies in the office are also most helpful whenever answering queries.
I couldn’t manage without Caremark’s assistance.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you, we are always pleased to hear that our care workers are providing a service to your needs.


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Review of

Caremark Weymouth & West Dorset

from P S (Daughter of Client) published on 13 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond to care for my dad. My dad is always smiling when they are around and laughs with them and it’s so touching to see that he’s so happy. I feel very lucky that I can have access to the online app, to make sure Dad is ok on the visits.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I'm pleased to hear you are happy with the care that we provide for your dad and to hear that the care notes are helpful.


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Review of

Caremark Weymouth & West Dorset

from Denise A (Client) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are understanding, excellent and go the extra mile to help, even when it's raining.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I am pleased to hear your comment, I guess getting the paper if it's raining!


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Review of

Caremark Bournemouth

from Myrtle G (Client) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management very kind and obliging. Never, never make me feel a nuisance. I am grateful for their care and concern.

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Review of

Caremark Bournemouth

from J G (Wife of Client) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Caremark (Bournemouth) for over a year. The staff are well-trained and monitored. They are respectful and treat my husband with dignity. Management is superb! Always ready and willing to help with every need (even when it is a hug that's needed). All done with a smile!

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Review of

Caremark Weymouth & West Dorset

from William J (Brother of Client) published on 30 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, services supplied by Caremark have been to a high standard.
One noteworthy point, one of Caremark's visiting carers contacted the undersigned c. ten days ago at 07:45, Sunday 11 June 2023, to express her concerns about the client's condition and encouraged the undersigned to contact NHS
England via 111. (An NHS doctor visited the client that same morning, before 10:45.) The next morning, the carer rendered assistance to the client, packed the client's bag, ready for emergency hospital admittance.
On both days, good support was provided by Caremark's duty supervisor to the undersigned, who resides in another country.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

It is good to hear that our service has been recognized in this instance. We pride ourselves in contacting the family to inform them of their family loved one in times of need. We follow our policies and procedures to ensure a high quality of care is provided and that all are informed of the circumstances.


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Review of

Caremark Weymouth & West Dorset

from Amanda L (Daughter of Client) published on 26 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been having support from Caremark since 2022 and her carer is marvellous, no complaints at all. A couple of minor glitches in admin have been swiftly rectified. Communication has been good throughout and we have been kept informed of any changes.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Amanda, it is good to hear that you are happy with the service and communication that we provide. Thank you for your review.


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Review of

Caremark Weymouth & West Dorset

from Sue A (Daughter of Client) published on 26 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mum has personal care given to her four times a day by this company. The carers are very compassionate and know my mum and her needs well, having been with her for nearly four years. Three of the carers have been with her for all of this time (and with my dad prior to this) and so there
is great continuity and excellent experience of her background. I have very good communication with all three of these carers.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

It is a pleasure to look after your mum and dad previously. We pride ourselves in the continuity of care.


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Review of

Caremark Weymouth & West Dorset

from E J (Friend of Client) published on 14 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have looked after my friend for some time and they are kind, they treat her with dignity and respect, her wishes and her care needs. If I ever need care this is the company I will be ringing.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I am very pleased to hear that. Our staff team are very caring and understand the importance of person-centred care.


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Review of

Caremark Weymouth & West Dorset

from N D (Client) published on 9 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Raising issues with staff has resulted in my care being withdrawn. I have been treated like absolute dirt. I have been verbally abused by a carer and supposedly I am the one in the wrong for opening my mouth.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you for your feedback, we appreciate the concerns you have raised and as denoted from our complaints acknowledgement this is being fully investigated as part of our complaints procedure.


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Review of

Caremark Weymouth & West Dorset

from J B (Son of Client) published on 8 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All seemed fine in the first few years. A change of ownership, a new manager, staff left and new staff arrived. Unfortunately, the cracks started to appear. The level of care decreased. Many issues were not addressed and promptly swept under the carpet even when the manager was informed. My Father was
treated very poorly by some of the employees sworn at and generally verbally abused. We were lied to about safeguarding issues which should have been reported to Social Services and were not! Anyone thinking of trusting Caremark with their loved ones should check out other reviews and people with first-hand experience of these not-so-caring carers.

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Review of

Caremark Weymouth & West Dorset

from Tracy C (Daughter of Client) published on 8 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some of the carers are fantastic but some are abusing their role and their vulnerable clients, leaving earlier than they should, swearing at clients, not giving them appropriate meals. The manager is defensive and on the verge of threatening with her emails responding to my concerns about a particular
carer not being with the client as per the contract. The procedures policy is not followed. Complaints aren't followed up and I've basically been told if I'm going to complain then I can go somewhere else. All my complaints I feel are justified, not trivial. Since there's new ownership and management I feel the company has really gone downhill. My father with Alzheimer's was sworn at by one carer, this should have been reported to Social Services yet it was not. Absolutely disgraceful!

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Awards / Recognitions (1)

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