Home Care Provider Owned by Caremark in East Riding of Yorkshire

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Caremark in East Riding of Yorkshire

Caremark Locations in East Riding of Yorkshire (1)

 

1 Home Care Provider owned by Caremark in East Riding of Yorkshire

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Caremark Hull, East Riding, York, Selby & North Lincolnshire

4 Priory Court, Saxon Way, Hessle HU13 9PB 

9.3 135 reviews
"An amazing team in Hull. They cared for my mum for 12 months, visiting each day to help her with food and to give her a bit of company.…"   Read all 135 reviews

Caremark Hull, East Riding, York, Selby and North Lincolnshire provides high-quality home care to children and vulnerable adults aged 18 and over living in Hull, East Riding, York, Selby and North Lincolnshire area. Employing over 280 compassionate,… Read more about Caremark Hull, East Riding, York, Selby & North Lincolnshire

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Caremark Reviews in East Riding of Yorkshire (135)

9.4
Caremark has a Group Review Score of 9.4 (9.422) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caremark must have a Review Score.

Overall Experience

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Date Published

135
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21
31
104
Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Karen M (Wife of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prompt, reliable, the carers are kind and do the job. They have shown my husband respect and dignity, cannot fault them.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Thank you for your recent review and kind words, I am pleased you are overall happy with the care and services provided.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Dave S (Son of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing team in Hull. They cared for my mum for 12 months, visiting each day to help her with food and to give her a bit of company. Staff were very professional and friendly. Thank you to them all. Further to the carers, the office staff were very helpful with no request too difficult. Thank you
Caremark!

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Many thanks for review, and kind words regarding the care team.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Bryan M (Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Caremark services for the last 10 days. I found them very caring. They do a marvellous job and treated me with dignity.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

You're very welcome! We truly appreciate your feedback and support. Let us know if there's anything else we can do for you!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from John B (Husband of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's carers still continue to give her the best of care. They are all friendly, reliable and inform me of anything I need to know regarding my wife's health and it's peace of mind for me to know they are looking after her.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

You're very welcome! We truly appreciate your feedback and support. Let us know if there's anything else we can do for you!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Christine D (Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have only been with Caremark for a short time, I cannot find fault with the care I have received. All the carers who have been to me, have been exceptionally caring, friendly and helpful, nothing is too much trouble for them especially my regular carer. The only concern I have is that I would
prefer an earlier call, ideally I would like 9.00am for my call as 10.50/11.00am is rather late for a get up call but it is what it is. Other than that I have no other concerns and I am highly satisfied.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

You're very welcome! We truly appreciate your feedback and support. Let us know if there's anything else we can do for you!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Tracey P (Daughter of Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has 4 visit a day since having a stroke 3 years ago. The carers at Caremark have continued to be a massive support, not only with care and support but also for mum's well being. Our regular carers make mum's day happy, they chat to her, make her laugh and genuinely care. Cannot thank Caremark enough,
they are professional, kind and caring. Thank you.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

You're very welcome! We truly appreciate your feedback and support. Let us know if there's anything else we can do for you!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Debra L (Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two regular carers I have are excellent. They go above and beyond with their care. When they are off, the carers are unreliable, they turn up way passed my original times and do not care as well.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

You're very welcome! We truly appreciate your feedback and support. Let us know if there's anything else we can do for you!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Kathleen W (Son of Client) assisted by family/friend published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided, however, having to travel extensively, times were varied and costs very high compared to a more local provider.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

You're very welcome! We truly appreciate your feedback and support. Let us know if there's anything else we can do for you!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Paul G (Son of Client) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been using Caremark for the last 3 months and I am delighted with the service given by her helpers.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Many thanks for the review, I am pleased you are happy with the services being delivered and provided by my team.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from C D (Client) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely team of carers. Friendly helpful and considerate. However sometimes I feel short-changed because one carer does not always stay for the length of time I am paying for. Most carers ask if there is anything else I need before leaving but she doesn't.

Reply from Daniel Rhodes, Managing Director at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Many thanks for your feedback and kind words. I will arrange for a member of the team to call you to discuss the issue raised, and we can hopefully rectify this for you.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from M S (Client) assisted by family/friend published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank my carers enough they are kind, very helpful, and patient with me, well-mannered, and know what they need to do. They both are very nice, my only concern is when they don't come here the carers that come, as very nice as they are, are not sure of my medication and I have had to help with
it but overall perfect.

Reply from Daniel Rhodes, Managing Director at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Many thanks for the review, I am pleased you are happy with the services provided.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from E S (Client) assisted by family/friend published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always kind and do what I ask them to do, such as help wash me or help me to the commode.

Reply from Daniel Rhodes, Care Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Many thanks for your review, much appreciated. - Managing Director.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from A H (Client) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the carers very nice and I get on well with them all!

Reply from Daniel Rhodes, Deputy Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Many thanks for the review, I am pleased you are happy with our care staff and services!


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from A R (Husband of Client) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that my good lady receives is excellent.

Reply from Daniel Rhodes, Managing Director at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Thank you for the review, I am pleased you are happy with our services. - Managing Director.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from L T (Client) published on 8 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is excellent with regular carers allocated. but yesterday (24/06), not for the first time my regular carers were put on another assignment without notice to myself. I suffer from anxiety and when this happens it causes me undue stress. I understand about sick absences, vacations, etc but this
was not one of those situations.
Please can Care Mark keep the regular carers on the routes both the carers and clients are used to, this helps avoid delay, and stress and helps both parties.

Reply from Russell Tabiner, Deputy Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

I'm sorry to hear this happened. I will speak to the care co and ensure any short-notice changes are communicated with you. Kind Regards.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from B T (Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care varies depending on the carers allocated. New carers need more training in English, how to use a microwave, the names of items of food e.g. eggs, and basic cooking. Allocated times are not always adhered to. My night call was always 9:30 pm the last few months it can varied between
8 pm and 10 pm. Few careers are very good and able to do things without being asked to.

Reply from Russell Tabiner, Deputy Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Thank you for your feedback. Our manager will contact and arrange a visit with you shortly.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from J A (Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My home care was altered when I came home from the hospital. The service I have had before and after has been quite good and very helpful.

Reply from Russell Tabiner, Deputy Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Thank you for your feedback. You know where we are if you require any further.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from E T (Client) assisted by family/friend published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are fantastic, so kind and helpful. They chat with me while doing my legs which is good company. I enjoy seeing them all. They look after my legs putting cream on and pressure socks.

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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from M W (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided and find that the carers are lovely. Very nice and helpful. My husband and I are very pleased with the help provided.

Reply from Russell Tabiner, Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Thank you for the kind review. I will pass this on to the care team.


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Review of

Caremark Hull, East Riding, York, Selby & North Lincolnshire

from Steven H (Client) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and intelligent, polite and caring. Very informative, very chatty and reassuring.
Always punctual, no job too small all in all a very good service which I'm pleased with, does really good egg and toast.

Reply from Russell Tabiner, Manager at Caremark Hull, East Riding, York, Selby & North Lincolnshire

Thank you for your kind words, I will pass them to the Care team. Kind regards.


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Awards / Recognitions (1)

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