Caremark in Gloucestershire | 2 Home Care Providers

Review of
Caremark Forest of Dean
from D G (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Highly recommend! We have been with the company for 3 weeks and everyone is so lovely, caring, kind and attentive. Mum is pleased to see them and is laughing and joking within minutes. Everyone has gone out of their way to make sure mum's routine is consistent and the care provided is to the highest

standard. It has provided me with much needed respite and enabled me to have more of a mother/daughter relationship which I had greatly missed. The initial assessment with management was professional, friendly and efficient. They took time to gather detailed information to create a tailored care package suitable for mum' s individual needs. I have felt supported by management who have genuinely taken my needs into account throughout this process.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your kind words which will be passed onto the team, who I'm sure will be thrilled that their had work is recognized. As a Forest owned and staffed company, part of a British Group, our aim is to ensure that our domiciliary clients are able to stay at home safely and well cared for in their own homes.

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Review of
Caremark Forest of Dean
from Amy T (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Very good service, kind and caring staff very attentive gets on well with my dad and very trustworthy. Caring for my dad would be very difficult without them so I'm very grateful. Also it's nice for my dad to have someone else to talk to other than me.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

At Caremark (Herefordshire and the Forest of Dean) a Forest owned and staffed company, part of a British group, we strive to make sure that our clients are safe and well care for and continue to live in their own homes and communities. Your kind feedback, which will be shown to the whole team. will further encourage both the management and workers to keep improving the service that we deliver to our lovely clients. If we can improve further or you have any other feedback, please don't hesitate to contact us in the office in Cinderford.

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Review of
Caremark Forest of Dean
from George G (Son of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Couldn't recommend highly enough. All of the staff are really professional about what they do, but more than that, they genuinely care. Sounds a bit obvious when talking about a care agency, but every single one of the people that have visited mum have been kind, attentive and practical ladies that

put her at ease. There was an excellent and thorough process at the start to make sure nothing was missed and everything was as Mum likes it. The best thing is that I know mum is in safe hands and it allows me to be her son again.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for your review. Both the Management and Care Assistants are really keen to ensure our clients are able to remain at home, with the knowledge that they are in safe hands and being well cared for. We try to treat our clients as if they are family, and remembering that we may be in the client position in the future! As always, if we can do any more for mum, please give us a call.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from Edward W (Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Like anywhere, some carers are more outgoing than others but they all do the job of caring extremely well. Many of them are happy to do more than they need, and build up a good and trusting relationship.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for taking the time to leave a review. It is super to hear that you are receiving such good care. If you need anything else don't hesitate to get in touch.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from B N (Husband of Client) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

The only chores the carers carry out are making coffe/tea during their visits, plus washing up and sitting on my sofa doing their reports on their phone. All other duties are carried out by myself with my wife washing, laundry, dressing, and grooming hair, etc.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks for leaving a review. We are able to assist with all aspects of care, and we work with each family to find out which aspects of care you prefer to do yourself and which you would like us to assist with. We review the care packages regularly and if there are elements that need adjusting this can be taken care of immediately. We are very happy to come and discuss your needs and the tasks you wish us to undertake.

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Review of
Caremark Forest of Dean
from Paul H (Son of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience

We have now been with Caremark for 2 months, and can honestly say the service that the staff supplies is better than we expected or thought could have been. I had to fight tooth and nail with my father to get carers in to help with my mother, but now he looks forward to them coming and my mother is

laughing and teasing again. They are all very professional with the tasks they perform. Within this short time, they feel more like family.
I would thoroughly recommend them.
Thank you, Caremark.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the response which will be passed on to the management team and the Care Assistants. We work hard to recruit, train, and support the best Care Assistant in the area and hopefully, this is reflected in the care your relative receives. Glad your Mother has her spark back again!

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Review of
Caremark Forest of Dean
from S S (Daughter of Client) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Everyone was very good to Mum, and it helped me a lot.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your feedback and review. The team of care assistants and staff work hard, together with you, to ensure that your mum remains safe and comfortable at home.

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Review of
Caremark Forest of Dean
from Lorraine N (Daughter of Client) published on 12 August 2024

Submitted via Website • Report

Overall Experience

My mother has been using Caremark FOD for a year and half now, having been recommended by a friend. The team provide personal hygiene care and cleaning services. We have found all the staff to be diligent and well-trained in their duties, timely and always friendly and respectful of Mum's values and

confidentiality. The senior members of staff provide an efficient and friendly service also, answering any questions and concerns promptly, and have built a good rapport with Mum personally. I would highly recommend Caremark FOD.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words which will be passed onto the team. The team works hard to ensure that people can remain living in their own homes for as long as possible, well cared for both by Caremark and our client's wonderful families.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from S M (Niece of Client) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

I don't understand why you have to have so many of your team in one area. I think the times the carers come out are late as that means my uncle is waiting around, I think time-wise, it is being wasted. Don't get me wrong your staff are friendly but I just think time management could be better and my

uncle and staff would know what they are doing at what time.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks for taking the time to leave a review. We cover many different areas of the county. The carers all have their individual rotas, and we aim for permanent allocation. We use different carers when there is annual leave or sickness. If this is an ongoing situation, we would love the opportunity to fix it for you.

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Review of
Caremark Forest of Dean
from Zoe H (Daughter of Client) published on 1 August 2024

Submitted via Website • Report

Overall Experience

Dad has had Caremark helping him twice a day for a few years now.
They have been and continue to be fantastic all the way through, tweaking things where needed to make him happy in his home and ensuring his needs are met.
The ladies are all just fab with him (even dealing with his difficult moods

at times!)
The communication is great and highly recommended!

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your review. We take a great deal of pride in our work helping our wonderful clients who wish to remain in their own homes, near family and friends, safely and well cared for. If there is anything we can do to improve the service further, please let us know. Thanks.

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Review of
Caremark Forest of Dean
from J M (Sister of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience

What can we say about this agency. After such poor care, my sister and I decided, after a recommendation, to try this wonderful agency. They are caring, and helpful and they and their team care for my sister. I have not seen her this happy for a long time. She has blossomed. Thank you so much. I would

recommend them to anyone who asks. Thank you to the two ladies who care for her. I can finally breathe easy with her care and know I can finally relax knowing she is in good hands.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks for the review. We do appreciate the feedback and the team enjoys looking after your sister at home.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from W H (Client) assisted by family/friend published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

My carer is efficient, kind, friendly, and thoughtful. She is always on time and picks up after me without being asked!

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from R W (Client) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been impressed by the standard of care given to me by your carers. Four of them have been excellent, knowing exactly what I need without me having to ask, the others have been good. They have treated me with dignity, kindness and I feel they are trustworthy which to me is very important as I

protect my privacy. I am hoping I wont need care indefinitely, but if I need care in the future I will definitely be registering with Caremark.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you. We are delighted to have helped you get back on your feet following all that has gone on. Thank you for taking the time to leave a lovely review. You know where we are.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from D W (Husband of Client) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

Care was generally very good, friendly, and caring although initially had to prompt the carers to properly wash and brush the teeth of my wife. Although this was included in the care package. Although female carers were requested, there were in few occasions where male-only carers attended, but this

was not considered a problem.

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Review of
Caremark Forest of Dean
from R C (Son of Client) published on 25 April 2024

Submitted via Website • Report

Overall Experience

I personally and I know my brother are very grateful for all your hard work.
Without your assistance, it will be far worse than it is.
I don’t know what else I can say, but your new ladies are certainly what our mum needs.
Two staff members in particular are great with Mama. I have told them this

face to face. And always happy to see their names on rota. They are up to the standard set. The staff give our mum exactly what she needs and not all about clock-watching and leaving! Care is care.
It’s a pleasure to help all of your ladies at the weekend to make your very hard job a little easier when I’m there over the weekend.
Top service. Thanks, Team Caremark.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words. This will be passed onto the team. Thanks Dave

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Review of
Caremark Forest of Dean
from Keith W (Son of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Carers who attend my mother all engaged with her very well. When we spoke with Caremark about times for the visits we requested a bedtime of 21:00 hrs, this does not happen. My mother is put to bed too early.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thanks very much for your kind comments. We have passed your comments on bedtimes to the management team. Thanks, Dave MD Caremark (Herefordshire and Forest of Dean)

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from S S (Client) assisted by family/friend published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

I've been using Caremark for three months now and I find them to be a great help. The staff are friendly and happy to help. They are good value for money and very reliable. I could not be happier.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you so much for taking the time to review the service. We are very glad you are happy with things. Don't forget we are just a call away, if there is anything that needs adjusting to better suit your needs.

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Review of
Caremark Forest of Dean
from Beverley W (Daughter of Client) published on 28 September 2023

Submitted via Website • Report

Overall Experience

All of the carers are excellent. Communication is very good with the carers and admin staff at all times. Mum is treated with care and consideration. If there are any problems we are contacted immediately. Nothing is too much trouble. Mum is very happy.

Reply from Dave Pickston, Managing Director at Caremark Forest of Dean

Thank you for your kind words about the carers and office staff. We work had to ensure that our clients are looked after as a member of our family and will strive to keep improving our levels of care and communication so that your mother remains safe and well cared for at home.
Thank you.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from Cliff L (Client) assisted by family/friend published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience

Initially, it was agreed that there would be four visits per week. I instructed the office that two visits per week would be sufficient. However, carers were still sent on days contrary to my instruction and you have billed for more visits, which I am now disputing. Carers on the incorrect days were

sent away and it took two months for this to be acknowledged, hence the score given for management.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for your review. We are very sorry you have had some difficulty with call times, if there is anything else I can help with please contact me directly and I will address this for you.

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Review of
Caremark Cheltenham, Gloucester & Tewkesbury
from C A (Daughter of Client) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience

Very supportive community care team. Always professional, friendly, always show sympathy, dignity and compassion. Always make time for Dad. Also, supportive to Dad's family. Excellent care, would highly recommend Caremark. Only issue raised was IT issue with medication and potential hazard highlighted,

not carers fault, more technical issue, which was quickly resolved with no harm caused.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you so much for your review, we strive to work with our customers and their families to ensure the care is just what it needs to be.

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Home Care Providers Owned by Caremark in Gloucestershire

Caremark Locations in Gloucestershire (2)

Caremark Reviews in Gloucestershire (67)

Caremark Forest of Dean

Caremark Forest of Dean

Caremark Forest of Dean

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Forest of Dean

Caremark Forest of Dean

Caremark Forest of Dean

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Forest of Dean

Caremark Forest of Dean

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Forest of Dean

Caremark Forest of Dean

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Forest of Dean

Caremark Cheltenham, Gloucester & Tewkesbury

Caremark Cheltenham, Gloucester & Tewkesbury

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